 We're watching the HP ads, we are an advertising supported medium and we're proud to do that and I'm here with my co-host. I'm Dave Vellante of wikibon.org, open source research and advisory firm and we've got a great guest. We love the services angle, Antonio Neary, Senior Vice President and General Manager of the Technology Services Group, welcome inside the queue. Well thank you for having me. Antonio, we love services because everyone else doesn't write about services. So we have a new publication, ServicesAngle.com is part of our SiliconAngle.com franchise. We also have a DevOps angle covering kind of the emerging developer focused. We've been covering cloud mobile and social intersection of computer science and social science for now two years, it's our hallmark. And when we launched services angle, no one really was doing anything covering services but we saw through the research wikibon.org the services business was going through some disruption. And wanted to talk to you about that here today inside the queue but about HP because HP's presence with the customer base is always changing. What are you seeing in the landscape and the marketplace around HP services innovation and the kinds of requests that you get in the services products from your customers? Well listen, we talk to a lot of customers all the time and clearly my organization service thousands of customers on a daily basis so we get real time feedback from our customers what they like, what they don't like and most important what they need going forward. So as a part of this launch, as a part of the converging infrastructure, we're taking the opportunity to really redefine the entire customer service experience. We're taking advantage of all the innovation that have been built in the product to really provide a leading customer experience. And what we talk about innovation is not just about the product itself, it's about the experience and so with the announcement of today what we're doing really bringing innovation on the core and addressing true customer problems and let me let me bring a couple of examples. An example of we heard all the time from our customers help us automate the whole service experience. Take manual steps out of the way, you know help me remove human errors that happens on a daily basis. So the innovations we draw with HP inside the line which is a true cloud-based IT super portal, innovation in the serviceability of the product, the smarts, the intelligence we built in the product will allow us to really drive a true differentiated experience in an automated way and including our service partners which we call the service one partners as part of the ecosystem. So we're making a huge step forward but make no mistake services is the core of what we're going to do going forward because at the end of the day services keep technology running. You know, as John said we love the services angle. We talk to customers all the time and I always ask a question and maybe you will answer it, maybe you won't but I'll tell you what my customers say. I say if you had a hundred points to give, how much would you allocate to the value chain of technology and services? And you know what they say? Take a guess. I mean I've asked this question hundreds of times. It's above 50. Exactly. That is the exact median. You know some say 70, some say 40. I've never seen it less than 40 but it's always services is 50 or above. Exactly. You're in the right spot. Well I mean the point is that the fact is when people look at services right they want you know problems resolve faster with critical expertise. And so you know with the Gen 8 launch right what we're doing is taking an enormous amount of time out of the system. Not only we can save 90% of time in support interactions but also we can improve the solution of that issue 66% faster than before and because of that intelligent product we can also improve the accuracy of the solution. So now we guarantee we're going to feel that we're going to guarantee 95% first time for it. What's the most important metric to the customer? I presume it's time to the resolution right? It's time to the resolution. It's up time. At the end of the day what they really care is you know solve my problem as soon as possible because every hour that my system is down it costs me $10 million. And you also said that Gen 8 is going to allow you to eliminate 50% of the problems before they happen. Correct. Is that right? Well that's correct because at the end of the day it's all about driving preventative support and because of these smart you know network of sensors by the way we have more than 1500 active health capabilities built in the product we can predict failures before it happens and we can provide solutions before it happens. So the whole preventative self-healing capabilities are building these products and then you know in the event something needs to go inside we can automate that all experience in fact we can dispatch the part before anybody even call it. So I have two questions. One is how is the new technology changing the services methodology and implementations. And two Dave Donatelli talked about