 Welcome everybody to executive director's chat. We call this ED chat. Today's topic is one of the most requested Everybody wants to know what do I do with my volunteers? So today we're going to talk about strategies for recruiting training and utilizing volunteers if this is your first time here everybody if you can remain on mute If you have a question for free to use the reaction button and that'll allow you to raise your hand Or if you need to get my attention just raise your hand but by using your hand But if you remain on mute that will help the quality of the recording and we certainly appreciate it This is being recorded. So you will get the recording within 48 hours So you'll be able to get all the notes and all the things that all the speaker said So I would love for you to continue to be my guest speakers today We have some guest speakers, but I would love for any of you to be my Executive directors Featured speaker because you have conversations that you want to talk about not just any conversations topics that you know The other nonprofits are struggling with or they're having successes with if you're an expert in the area Please email me at a simons tech soup or and we always want to know what are some of the topics you want to hear So soon as you close your screen, there's gonna be a survey that will pop up Please fill out the survey I think it's just three questions fill it out if you having any events whether it's zoom Invite us. We would love to come and speak and share what tech to pass the offer if you have enlarged events email Shannon cherry at s cherry at tech soup or It won't make a screenshot of that s cherry at tech soup or and we would love to Come to your event be a sponsor. Just let us know. So as I said today, excuse me today We're gonna talk about Volunteers and I have two executive director feature speakers. We have Elizabeth people here with us today She's the CEO of you are life Which focus on the internal structure of nonprofits through development and strategic planning While studying at the universe of central, Florida, she received her BS and legal studies Received her master's in public administration and graduate certificate and nonprofit management She has 18 years experience in the legal field and over seven years in the nonprofit sector And we also have Marilyn Donnell and she is an author a trainer a coach and Author of more than 60 books mind you Study guys toolkits and training videos geared to nonprofits and NGOs in use in more than a dozen a dozen countries She's earned more than 35 years experience building the capacity and sustainability of all types of nonprofits Marilyn and Elizabeth. I'm so glad you're here Elizabeth I'm gonna turn it over to you and allow you to share your screen and You can begin and again if you have a question for Elizabeth write it down at the end Marilyn will come off their Elizabeth and then you can ask your questions Welcome Elizabeth Sorry, I had to figure out how to unmute myself as long as I've been on zoom. I still get some things messed up So, hello everybody, if you can see my screen give me a thumbs up Right awesome. So I'm gonna go ahead and get started. My name is Elizabeth I am the owner of your life consulting and today I'm gonna be talking to you all about Volunteers and using them in your end-of-year campaign or how you can use your end-of-year campaign to get volunteers I should say so we're gonna start off with talking about our goal and the goal is to use the end-of-year Campaign to build a strong volunteer base of vetted individuals to work with the organization throughout the year So we're not just talking about People that individuals that are gonna work with you on say a one-off say, you know a particular event or something But trying to get volunteers that are going to stay with you throughout the entire year and longer if necessary And help you continue do the continuous work in the community that you are trying to do And so today we're gonna go through a three-step process to reach this goal And so step one just as an overview. We're gonna go ahead and assess the organization step two We're gonna organize key factors for your volunteers and step three We're gonna create campaigns to target the volunteers needed So we're gonna start with the step one where we're gonna assess the needs of the organization and where the volunteers Will best fit so often we hear about organizations that have volunteers or actually we hear from volunteers that have worked with organizations and They weren't quite happy with the experience because they felt like they either weren't needed You know, there were too many volunteers in one location. They weren't needed or they didn't have enough information For what they were supposed to do that day. They didn't know who their contact person was so sometimes just miscommunication can really Make the experience not go over so well So today we're gonna break down how to have certain things in place so that that experience goes really well for your volunteers So the first thing is deciding what type of volunteer you need Is this gonna be a long-term volunteer? And when we think about long-term volunteers, we want to think about Office workers. So if you need someone that needs to come into your brick and mortar Organization building and do mailing or emails, you know, whatever that is around the office that you need them to do in a volunteer capacity We're looking at after-school programs. Do we need volunteers to come out at a certain time of the day deal with a certain type of Students or target audience that we have and of course we think about mentors mentors are on 24 7 There's very rarely a day off for mentors So we definitely want to make sure that if we're seeking out long-term volunteers that not only do we know not only do We make sure that they understand that they are long-term volunteers, but that the organization is set up in a way to Keep them going throughout the time that they're with you We still have to remember to keep supporting the volunteers as they're working with you especially when you have long-term volunteers It's not enough to just at the beginning have their excitement and they're like yay We're ready and then halfway through three three four months down the line They're feeling a little down like as the organization you have to constantly pick them up And they constantly make sure that they are you know The wheels are going the excitement is still there that the passion is still there and that they still want to do The tasks that you asked them to come on and do so then we do talk about short-term Volunteers and this can be a vent or project based when you're looking at a community day or food giveaway This is when you have smaller tasks things that are not Don't need to be explained in a wide in a really big way So say you're doing a food giveaway is you have a volunteer you give them the supplies that they need You know hey you guys are gonna have box one two and three and as the people come in for the food You need to make sure every person gets a B and C before they leave the building or the facility, right? That's pretty small. That's pretty easy to understand So if that person comes on with you that morning those instructions are really Instructors that they can get at a moment's notice, but when you have a long-term volunteer That's a little bit more right and so even we look at projects such as you know Having them come in to help hygiene packages for the homeless or packing school supplies for a book bag drive Again, these are smaller Volunteers, you know, these are short-term volunteers with smaller tasks that we have them doing and then we look at Professional volunteers. I hear often organizations want to have those professionals kind of at their fingertips However, they're not cultivating them or they're not understanding how to do that So first things first you need to understand what type of professional volunteer you need Do you need counselors? Do you need mental health professionals? Maybe you need trainers or even financial experts, but you have to determine what that need is first so that you know What type of credentials you're looking for you know to what level you need a volunteer? You may not need a financial expert that has 45 years under their belt It may suffice that the person has five or ten years under their belt and that may change what their request is from the organization Whether it's you know, the time that they give or things like that So understanding what you need in that professional volunteer is going to make a big difference and being able to cultivate and get that volunteer on board so now we want to go and we want to look at our second one and In this one, we're going to build a chart for our volunteers Okay, so this is organizing key factors for the volunteers and we're going to build out a chart and we're going to add four columns to that chart very simple Column number one is going to list the benefits of volunteering with the organization So this is what you perceive the benefits for the volunteer When they work with your organization, right? So this is all what we think, you know, we think is great We know that But then column two, we want to list what are those benefits With that volunteer assisting the clients and community you serve Okay, and you'll see as we get to the back to the end of this how it kind of outlines what the volunteer is going to be doing In column three, we want to list takeaways or feedback that we receive from current or past volunteers So this is going to take a little bit more work If you have not been getting feedback from your current or past volunteers You want to start now you want to know what's their experience with working with you? What did they like? What did they dislike? You know, you want to get that information because honestly it's their experience and it's their side or their version of what it is Like to work with your organization and or your clients and so it's going to be very different from your standpoint So you want to get that information and in column four We're going to list the cons of working with the organization. We know nobody ever wants to say any bad anything bad about it Right, but we have to understand that if we can acknowledge and we understand What some of the cons are with working with the organization that helps you improve Okay, because now you know the key factors that you need that the organization needs to focus on going forward to improve those things So that your volunteers in particular are Having a great experience when they come on and they work with you. So that's our chart. We're going to build out those four columns And use those four columns in creating our volunteer campaign and so Step three, we're going to create the campaigns to target the volunteers that we need So we just went through step two and we kind of outlined the different volunteers that we could have working with our organization So now that we know what that is and we've decided short term long term professional, etc Now we need to know how many do we need? We don't want to be in a situation where we have 20 volunteers, but in actuality we only needed five So now you have 15 people that have nothing to do and you have nothing to do for them, right? And so that's not going to be a great experience for those 15 people that Signed on and got there and there was nothing for them to do And they know when you're trying to cover it up We know when you're trying to give them menial tasks because you don't have anything outlined for them And that's not really a good experience for that volunteer And so we also want to look at creating a user friendly application process Some people use application process. Some people don't I encourage an application process It gives it allows you to get certain information from that volunteer It allows you to start building a rapport with that volunteer and it also allows you to pick to choose The best fit volunteer just because someone says hey, I want to volunteer Does not always mean that they're the best choice for the organization So some of the ways you can do this is qr codes. That's really big now Especially with the pandemic going on You can just scan the qr code and everything populates right there on their phone in front of them If you are promoting on your social media or your website using different links It's definitely going to help make sure the links are so, you know The links can be self-explanatory where it can say your website backslash and volunteer sign up You know, you want to make it as easy and as user friendly as possible for the volunteers to know and understand what they're doing If you're in a situation where a paper application is better Have it on hand. Some people still like paper and that's okay Or maybe the event or the venue that you're at a paper application is better I always say especially if you're doing a vending event And you're in a particular location have a paper application as a backup because in certain places the internet does not always work Properly and you don't want to be in a situation where the qr code is not going through because they can't get a signal Or those links they can't click on them But you have that paper application or brochure or something that you can give them that will help them understand. Okay Yes, we like to do this. This is the information we need to know We're ready to sign up and we can do it right here on the spot Okay, if you give people too much time to decide they may not come back So you want to see you want to be able to get them signed up while they're in the moment and they are thinking about doing it So then we're going to talk about starting when we're doing our campaign We're going to start talk about starting with our existing people So if you're already doing an end of year campaign, you don't necessarily need to change it But I would I would recommend adding a call to action for volunteers that meet your needs Okay, so if you're already sending out your end of year campaign to your supporters your donors, etc Just add in this quick thing because those people already have a vested interest in your organization They already support in another way and this is just providing them one more way that they can volunteer with the organization We're looking at creating we're in the tech world, right? Everything is tech now. So looking at creating a video and this does not have to be A professional video our cameras nowadays our cell phones I'm sorry have cameras that are almost just as good as some of the professionals cameras, right? And so, you know take time to learn how to take video of certain things and use, you know Simple editing applications that can help you edit the video to make it look really nice Again, this doesn't have to be over the top professional because it's the message that you that you want to be concerned about And the message you want to include is that working, you know volunteering with the organization is a great thing So you can do quick 10 second videos of different volunteer activities that are going on whether it's in your brick and mortar or it's out in the community doing things or it's In the classroom, whatever those volunteers are a quick 10 second video kind of merge them together to make one long, you know 30 second or 60 second video boom you have your video Put it out there send it out to people and let them know, you know What a great job your volunteers are doing and how they can come on and help you If videos are not your thing we can still do a written campaign Including information that you gathered in step number two Right and also you want to add in future projects. We always want to let people know what's coming next So that they understand that you still have a need for volunteers You know, I may watch your video and say, oh, well, they got plenty of volunteers They don't need me but those volunteers. I don't know if those volunteers are staying with you or not You know, so you have to be able to Show that there is a need for your organization to have more volunteers So that now that i'm watching and i'm going wow, this is awesome And then the last part just to reiterate send to your existing supporters Use them to bring in use it also to bring in new ones, right and then going from there Uh oh and my screen won't slide Oh, there we go. So that wraps up my segment If you would like to contact me, um, here's my information you can check, you know, my website You are like that consulting i'm on facebook instagram I also have a link tree my link tree outlines on there I have um free to low cost services that organizations can uh, you know view or sign up for You can also email me or contact me by phone Any questions that wasn't really watching the chat, but do we have any questions? Mr. Rita? No questions great comments. Um, in fact, if you want to ask her a quick question You can do that right quick Anybody have a question used to raise your hand option that will be helpful or raise your hand if you're on screen and I can see you Okay, well while maryland is there probably have questions at the end while maryland is getting her ready to share her screen Elizabeth you can stop sharing your screen. I'm going to launch this quick poll Um, do me a favor fill out this quick poll and let me see how many how many volunteers you have Is your organization completely run by volunteers that mostly run by volunteers You use volunteers for only events or other this you're not sure A lot of organizations. I'm completely run by volunteers. I'll share the end. Okay, mostly run by volunteers Okay, I'm going to stop this in about 60 seconds All right, okay. I'm going to end this poll So as you can see volunteers is very important You see the results So there are a lot of people your organization is completely run by volunteers Even the executive director is a volunteer. So we get it. So I'm glad you're here today maryland you can go ahead and share your screen and thank you so much for participating in that poll While she's getting her screen up Again, if you have any questions feel free to type in the chat room Or you can wait till the end to ask questions. This is being recorded. So everybody will get the recording maryland over to you Okay, great information elizabeth. Thank you very much. That was good Um, I'm going to switch us to a little discussion about board development and recruitment How many of you have a difficult time seeing your board members as volunteers? You shouldn't they are your key volunteers And too often we don't apply the same strategies to our boards In recruitment training recognition and so on So i'm going to talk very briefly today about some keys to board development And a lot of what i'm going to say applies to virtually any type of volunteer Speaking of which at virtual volunteer disabled volunteers board members Committee members etc So there are four keys first you really need to take the time to develop recruitment policies and procedures So that you know how you're going to work with each type of volunteer Secondly, you need to develop policies and procedures around orientation And training, you know, I have to tell you in the decades. I've been doing this I can really count on one hand The number of nonprofits i've worked with that have had good board training and orientation strategies And this is absolutely essential Your board members are legally liable for the decisions they make or do not make So you need to have in place the right training mechanisms To make sure your board members understand their governance responsibilities Thirdly, you need to have policies and procedures related to recognition How do you support your volunteers and let them know how terrific they are and that includes board members And fourth policies and procedures related to dismissals You mean you can fire board members Yes, you can and I'm going to take just a minute to show you some ideas about that But first under recruitment, here are some ideas that I found are very helpful Make sure your nomination process is very confidential Now one of the things I like to recommend that very few nonprofits think of Is wrapping the entire board nomination process Into your overall volunteer development By having a board level standing committee Called volunteer development and you incorporate the nomination process Into that so that the recruitment of your board members and other volunteers Is a year round emphasis for you Not just scrambling for warm bodies Especially at the end of the year when the terms are up Secondly develop a matrix for identifying what types of board members you need As elizabeth said this also applies to all types of volunteers But especially for board members The next thing are to develop the tools that you can use in board member recruitment Job descriptions and application Conflict of interest confidentiality and commitment to serve forms Now I like to wrap all of those three Into one form to make it simpler But you need to have these available Board members are your best board recruiters They know the community. They know the people in your community So even if you as the executive director go along In recruiting board members take a board member with you. It will really help in that recruitment And don't forget succession planning. I call this the Mack truck theory of management If you get hit by a Mack truck Who's going to take over and that applies to your key volunteers as well That's why we have developed policies and procedures That can really help you to develop a good succession plan Do you have term limits? I'm working with a client right now that's 20 years old As far as the nonprofit is concerned And you know they do not have term limits And it's really creating problems Because if you're not bringing new people in with new ideas It can really stymie your ability to develop as an organization So don't forget to have term limits Finally, depending on the clients that you are working with You may also need to do criminal background checks On your key volunteers as well as your board members Now let's look at training The number one issue I see in dealing with nonprofits Of all types and sizes Is this issue of roles, responsibilities and lines of authority In other words, who's in charge? And it can get into all kinds of problems So I'm going to very quickly run through this chart to show you what I mean When a board member is serving in a governance role The only staff person responsible to that board Is the executive director All other staff and volunteers are accountable to the executive director If a board member then sits on a committee There is no line of authority The board member on that committee is advising staff And staff is advising the board members on that committee The third hat or role a board member might play Is that of a program volunteer Either virtually they could be a disabled volunteer They could be a board member These are your program volunteers And in this role you have assigned a specific staff person To be an authority over those volunteers And sometimes we have this attitude I know I did when I first started That a board member speaks, I jump But that's not necessarily the case If they're speaking in a governance role as a body Yes, but if they're serving food at a soup kitchen They are not in charge The key staff person or even the lead volunteer is in charge This little chart can really help you If you are having problems with toxic board members Or volunteers that are overstepping their bounds This is a key thing to include in your board training as well Now let's talk very briefly about dismissal This I'll tell you, this is a workshop in itself So I'm just going to hit the highlights of it There are two key areas And one is communication You need to be sure that you can have open and honest communication With your board at all times So that if there is a problem, you operate Board member to board member If that volunteer is a board member and is disruptive Have a board member speak to them Not you is the executive director Because the board member has that responsibility Now think about it If you have not experienced this as an ED You probably will And that is that boards will sometimes be more apt to fire the executive director If there's a problem Then to fire a board member And that's unfortunate And that's usually because we do not have in place The proper policies and procedures For dealing with disruptive volunteers Be they board members, committee members, or program volunteers So be sure that you develop policies and procedures Related to dismissal policies That incorporate how you will communicate with them And how you will deal with disruptive volunteers And don't forget You may have to also change your bylaws On some of these things If you are changing how you do it Okay You do have lots of available Website resources On my website I have a whole slew of training videos As well as books and free resources So don't hesitate to reach out to me If there's anything I might be able to do to help Aretha, back to you That was awesome So a lot of us don't even think about our board members being volunteers and they really are So there were some questions in the chat room But if you have a question, feel free to raise your hand Everybody's saying this is good info Christine asked if there were handouts And Marilyn just gave you her info You can contact her And Elizabeth, I'm sure they have handouts on their website Lily, I saw your handout Handout before you had a question Marilyn will stop sharing your screen And then April, go ahead and unmute yourself Thank you Yes, I'm wondering if either one of the two speakers recommend that you track your volunteers And what kind of way do they recommend tracking them I've heard that in applying for certain grants You can use volunteer hours towards The amount of money that you've already raised for the project Or it can help with grant seeking And I just wondered if either of them have information about that Yeah, I will take that if that's okay Absolutely track your volunteer hours Because you can regard those as gift in kind hours And it can often be a requirement of certain grants And one of the easiest way to do that if you have a website Is have a password protected site Where you have time log sheets Where your volunteers could actually go in and enter their hours Ahead of time And then your volunteer coordinator Or volunteer development director can then access that information Very good Jessica April, did you have any other comments Well, I was just wondering I've heard that you contract the volunteer hours on your CRM And I just wonder if anybody has experience with that or suggestions about that That was what I was thinking about doing starting the beginning of the year Yes, you can, you can I mean, there's a way you do that Your CRM has it where you can type it in yourself So absolutely Jessica, go ahead and unmute yourself Great, thank you, Ms. Aretha So for, this is a question also for both presenters I have recently been appointed the interim executive director Of a theater that has been fully volunteer run for 92 years No paid staff at all So I don't have a volunteer coordinator And we really don't have any kind of volunteer databases Everybody just sort of pitched in Which was a great thing So how, my first question is I'm wrestling with the board of directors I'm trying to explain to them that any volunteers That chart that you showed about, you know The sort of the levels of authority That none of the other volunteers should fall under the board of directors That any other staff that we might hire Are going to fall under me as executive director rather than the board What kind of resources can I share with the board To really make this clear And then my secondary question is If I have a volunteer, volunteer coordinator They would still be reporting to me as the ED Right, because they are a volunteer So those are sort of my two questions about this Elizabeth, you want to take that or do you want me to take it? First of all, I want to say that's awesome That you have all volunteers I was thinking about the second question you said As far as the volunteer coordinator falling under you If everything is volunteer Then they do fall under you But you know, there can still be Outline of what level everybody is on And who they report to So you can have it where Not every single person directly reports to you But you can have them to report to that volunteer coordinator And then you and that person sit together And talk it out about what's going on With the rest of the volunteers And that can kind of streamline What needs to take place Or what changes need to happen Based on what they're saying There will be some things the volunteer coordinator Can handle on their own And you would be able to speak with them To decide what that is Before they need to bring it to you So to your second question Yes, they would fall underneath you But there's a way you can set it up To where you're not having all You know, 75 people come to you at one time So with their questions Is that helpful? Jessica, I have a question for you Number one, have your board members had any training About their governance responsibilities? No, we're going to We just started the process Of bringing in a training in January Because I said you I've literally this has been a month I've been in this role I said, oh my gosh You don't have any onboarding For your board members No training, nothing Let's try and get this happening So yes, we are getting to that The second question is Do you have a strategic plan? Yes, yes They made one just before I started I'm so proud of them All right, good Does that plan include volunteer development goals? No, it should But no And this gets to what I call The core elements of a successful non-profit Whether it's volunteer run or staff run You still need to make sure That there are board level Standing committees for six things Administration, board and volunteer development Marketing, programs, community involvement And the sixth one just left my head But that was good That was good That was good Thank you so much, both of you Thank you Yeah, thank you So a lot of people are saying They're using Excel to track the volunteers So that's great Use what you have So you can use Excel to track your volunteers And someone asked about Recommending a good inexpensive board training program Somebody said, check out joanngarry.com But you can also check out marilanddonellen.com Google Forms, that's great So a lot of A lot of This is what I love about ED Chat Everybody gives suggestions and tools that they're using Anyone else had a question for Elizabeth Or Marilyn I would say because the question was raised about board training I do have a board training video on my website That you might want to take a look at It can be used repeatedly over and over again And it's a good way to train your volunteers Thank you for saying that And somebody mentioned Kila Is a really interesting software Just learned about it And we do have Kila on TechSoup's website As you know TechSoup's resources They're usually 50 to 85% off So it's best to check the catalog in TechSoup Brianna says, what's your top strategy recommendations Strategies or recommendations to recognize volunteers I love that Because volunteers need to be recognized Both of you can answer I'll start with you, Marilyn Since you're unmuted and then Elizabeth Would you repeat the question, please The best or some of the top strategies Or recommendations to recognize volunteers Oh, I have to tell you One of the least expensive and most fun Recognition ideas that I stumbled on by accident In about my third non-profit Was little sticky notes If you go to the stationary store Or a store like Staples Pick up some bright colored little post-it notes Or sticky notes That say you're awesome You're fantastic Whatever And just hand those out willy nilly To make sure all the volunteers get recognized With one caveat And that is keep track of who you've given those stickers to Because you might inadvertently miss Susie Smith Who just happens to work behind the scenes So keep track of who you recognize Think creatively One of my volunteers actually came up with one Which I thought was funny She said every day we had a volunteer of the day And we put a blue ribbon on the coffee pot And said Susie is our volunteer of the day So everybody knew Susie was volunteer of the day So little things like that But I did have another volunteer Who had been volunteering for like 30 years Who was livid When I tried to give him a plaque He wanted the money go to the programs Not for a stupid plaque So that means you have to have really good records That keeps track of what type of recognition does this volunteer appreciate And what type do they not appreciate Because that was my very first non-profit I was afraid I was going to lose my job over that one All right Elizabeth if you have any suggestions Or strategies or recommendations to recognize volunteers I agree one of my biggest things is get to know people So you know when I talked about vetting your individuals In that vetting process is where you can kind of find out what they appreciate And it can be things that you use throughout the time that they're there Doesn't have to be a specific time where we are Acknowledging volunteers We are in the tech age If you have younger volunteers understand that they are on their phones 90% of the time You can include some technical things Whether it's video or a text message that goes out TikTok videos that you can just post to say You know we love our volunteers You can send them out in emails that are going out If you're acknowledging everyone Specific volunteers I love the sticky note volunteer idea I'm the type of person where I literally walk up to people And I'm like oh my god thank you so much We love what you do I'm that person I'm very in person So if that's you Don't be afraid to approach a person and speak to them And don't be scared to ask them those questions How would you like to be acknowledged We want to acknowledge you But we want to do it in a fashion that you feel appreciated And have them tell you what that is And like Miss Marilyn said Keep those records so that you don't have to ask them every single time You know and then you can all That's how you can build out strategies as far as how to recognize your volunteers The more people you have that are on you know that like Say the sticky note idea Then we know that's a strategy we can plan out And make it more creative But if you don't know what they like Or if you don't know what they would take as appreciation That makes it a little bit harder Yeah Marilyn and Elizabeth Would you both write your contact information In the chat when people are asking for it And a lot of people are have already Have already said they asked them what they would like Asked them what their love language is I love that Robin So yeah Jessica saying love the volunteers Love language yeah I love that And I love Mandy already put in the link For Amazon posted notes That says you're awesome See this is what I love about this community Thank you so much for doing that Awesome Anybody else have any questions or comments It's great and everybody's putting in sites And a lot of times if you don't see something Immediately on TechSoup's website Type it in anyway Because a lot of times it's I won't say a lot of times Oftentimes I find that it may not be there It may not be on the website But it may be the product catalog Like I found an Apple computer That wasn't in the catalog But when I typed in Apple it popped up So make sure you always check with TechSoup Before you you know pay retail price for everything Excellent Any other questions or comments Okay going once Going twice Would you put one comment in the chat room Okay our first time here I'm so glad Adam Thank you so much And thank you for putting your website Changelifesoccer.com Love that Love that Thank you guys so much Put in we are sharing the slides We are sending the video out within 40 hours Put one takeaway today One thing that you learned today Put it in the chat room and let me know And I know some of you have to leave You have to leave as soon as you close the window The survey will pop up Let us know Oh a lot of first timers here today Hopeforyou.org Oh almost like Elizabeth's website Recognize volunteers Dave says recognize volunteers Hey Dave Simmons Not Simons Kevin says line of authority Yes see we didn't think about the board of directors George says recognize volunteers as well Kathy track your volunteer hours Very important You can google right now How much a volunteer hour is worth Because that is very important The last I checked it was worth $27 and 20 cents So that's a lot of money One hour was worth $27 and 20 cents So if you have a volunteer That volunteered 100 hours in a year That's whatever you do the math I'm not good at math I barely pass math in high school But that was a laughable moment Yeah I'm just trying to break it up Lighten it up a little bit But volunteer hours They make a difference on your grants Robert says the video campaigns I do love that too I love that Add volunteer strategies to the board Planning yes That was a good one That was that was worth the price of free Right there Holly says I love the video idea Again Sabrina board training and development Great you first talked to me a lot of first timers Very good Jessica Volunteer organization and authority Yes Lines of authority volunteer hours Wow well lots of takeaways today Good a lot of new first timers Great I'm so glad you guys are here Again if you registered You will get the video within 48 hours I want to thank you all for being here As I always say While you're taking care of everybody else Please make sure you take care of yourself Marilyn Donnellan Thank you so much for your expertise Elizabeth Piefel You're making me smile Thank you guys both so much I appreciate you guys Have a great day everybody Bye bye