 and Maria too. Hey, good afternoon everybody. Tom Stewart here, I'm with Liz Trotter. Our guest today is Aaron Lash. It's the smart business moves. Hello, thank you for having me. Today's a big day. We are going to be playing P-H-C Trivia. We haven't done that in a while. I guess the last time we done that was at a convention last year, right? Yeah, and I can tell you those questions are hard. They are. So Tom, how do they, I have everybody ask me. So I have the link ready. How did we go live? I missed that part. Okay, well, let me, while we're chatting here, let me see if I can help. Okay, Tom's gonna help you guys. Oh, I'm talking to the text message. Yeah, that's good, Liz. Let me know if they respond, Liz. We'll take all the help we can get. You can do it one of two ways. If you have your phone with you, you can scan this QR code and it'll take you right there. Where you can go to the website, phcprogram.com and I'll post that. Hey, Donate. Hey, thanks, Donate. I dropped a URL in the chat, it's phcprogram.com. You can go to that and it'll take you to the game as well. And I have my handy-dandy phone here. So I'm just gonna scan it just to go ahead and make sure it works. All right. Come on. And when you do that, it's gonna pop up and ask you to create a player. It'll look like that. You plug in your name, like Tom. I shouldn't do this because I'm gonna be joining the game. Rich, look it up. Hey, you could be a winner. And it'll tell you that the game will start shortly. And that's true. It'll start as soon as we start it. Michelle's excited. All right, Michelle. So, Erin, could you please tell our audience all the awesome gifts they could win, prizes and gifts they could win. Absolutely. The second and third prize, and by no means is this like second and third, but we are holding a pre-ISSA show regional event and we are going to be at Gosha Barron's office. And we are limited to 25 participants, but I'm gonna offer two seats today to our winners for second and third prize. And this is gonna be at Gosha Barron's office. It's the day before the ISSA show kicks off. And we're gonna talk about that again in a little bit later, but it is a great program. We're gonna have a tour of Gosha's office. We're gonna have three amazing speakers. We're gonna have a net, including our very own Liz Trotter. And then we're also gonna have a networking event at the end. So we'll close it with some food and drink and then you can, you know, get to meet some of your residential peeps before we kick off the ISSA show. And then first prize. Who are the other amazing speakers? You never know, you're making me so sad, Erin. I am sorry. No, no, no. We have our chocolate over here? Absolutely not, but you're not speaking at the, are you speaking at the residential? All right, then we do have Tom Stewart. I was told I was, but you know, I couldn't hang out at the pool that day. I mean- No, absolutely not. Then we have Tom Stewart. We have Liz Trotter. We have Gosha Barenham. We have RJ Patau. Ladies and gentlemen, we have some rock stars in the industry. So I'm really excited for that event. I love that it's gonna be a great time to get together with our residential group and really just kind of network and really, you know, talk about some of the issues that are facing us. You know, I know we're coming out of the pandemic. I know hiring has been tough. We're also looking at economic downturn. So this is, you know, a time where you can get together, network and really plug into your community. But then first, go ahead. No, you go ahead. What's the URL? I wanna share the URL while you're talking. So if somebody wants to see more details or even register while they can still get a good hotel room and a cheap airline ticket, they can do that. Yes, I shared all those in a second ago. Let me pull that up. But the first prize is going to be an all access pass to the ISSA show 2022. And let me, I will say that's North America. Yay, good. That's important. Ruin it for the people that wanted to go to Europe. I know, we have one in Italy and I always volunteer for that one. I haven't been sent yet, but maybe one of these days. Oh, Italy. Yes. So Tom, I don't know if you saw Wendy's comment. It told her that the time had run out. She may have played last time, is my guess, yeah? Maybe. I don't know. Use that link again, Wendy. Just use it again. We haven't started yet. You should be guided. Yeah, we'll pick it up in a minute, but we have three great prizes. And all of this, we're playing the PhD game today because obviously our PhD is one of our great programs and products that we have at ISSA and ARCSI. It was built by Tom and Janice Stewart along with Liz Trotter, Matt Ricketts, Joe Walsh. Am I forgetting anybody? That's Peppa's core team, yeah. It's a great program that really, it helps you, it's an onboarding, it's training. It's helping you to help your cleaners realize that they are professional and what their role is, is they come into somebody's home to clean. I hear from a lot of our companies that use this that it's just a great onboarding program. It helps that, it's easy, it's affordable and it helps alleviate a lot of their time. So we sell a lot of our professional house cleaning certifications and that's what the program, our trivia is built around today. So this is a chance to test your knowledge and see if maybe you need to take serve kitchen program. And I'm dropping all kinds of links and chat here. If you want to see more about convention, it's the link is there, ISSA. Yeah, I can do this real quick. Oops, okay, it's not playing with me. What? Also, you can go to clean business today and Facebook and you can join us here if you want to be on Smart Business Moves. You won't be able to be live on Smart Business Moves but you can comment, you can see what we're talking about here. You can get all these links that Tom is talking about. So for those of you that are just in the game, if you'd like to join Smart Business Moves also, go ahead and go to clean business today. If you want to see more about convention, it's rc.org forward slash ISSA show. If you want to see more about the PHC certification program, you can get that at rclearning.com. I guess it's rclearning.com will take you there and it's a redirect to the ISSA.com. All of that's in the chat. I have a lot in there. Lots of good stuff today. Okay, good, I'm glad you're fine, Wendy. That's awesome. You know, one of the things that I wanted to say for people that don't know is we're gonna go to Gosha's. If you don't know Gosha, Rockstar business owner, okay? Just know ifs, ands, or buts about that. And one of the things that she's going to have over there is all of her office staff are going to be on hand to answer questions at the event, which is amazing. I was just there, I don't know, month or two ago. Man, she has some amazing people working for her. She really does. She has a great community and she's really built her business and a lot of that has been through diversification, going into commercial and consulting and doing different things. And I think that's something, a lot of companies have learned from her. Oh yeah. And it's a good example of execution. I mean, there's a lot of plans and you can talk about strategy and at the end of the day, the most successful companies are just doing it and they're doing it within a framework and they know what they're doing. They have a plan, but sometimes that's the easy part. The hard part is the execution and you'll see that at Gosha's business. And that's worth a trip. Yeah, well, that, and I mean, she suffered just as everybody else did. When the pandemic hit, I think it was Gosha had said she lost like 85% of her business at one point because, and so she, you know, but that, you know, she, you know, carried on and she made a plan, like you said, she made a plan and she moved forward. She, there was some diversification. It was reaching out to existing clients, looking at different ways. And, but she, at the same time, she's still growing her residential cleaning company. Yep. Companies bigger than- So. More COVID, that's for sure. We'll talk a little bit more about that and convention and PHC at the, a little bit later on in the show, but do we want to jump in and play some trivia? Yes. We'll have a place in trivia. Hey, yes. Oh God. So what I'm going to do is I'm going to start the countdown timer and the first question is going to pop up. It's a question you'll have is multiple choice. There'll be four questions or four answers rather and you pick the right answer and your score is based on, do you get the right answer or not? And then it's based on how fast you, who answers, gets the right answer most quickly. So answer as fast as you can, as right as you can. And if you do that, you've got a good chance of winning one of the awesome prizes that Erin's going to be sharing with us here at the end of the show. Do you want to practice this question? No, heck no. We're jumping right in, no free season. So get ready, get your fingers ready. Yeah. Come up your fingers if you haven't done that already. Come on. So I'll give you just another 30 seconds or so. If you haven't scanned this code yet or if you haven't gone to the URL that we talked about earlier, which was PHCprogram.com. That's what it looks like on your phone, y'all. Anybody that participates in the trivia today, I will offer them a package of, small package of our PhD, but we'll offer you a package of five PhDs that you can use for your team. So I tell you what, get in there and play. Get in there, people. All right, good job. If you haven't signed in, I would scan them and get in there and play. All right, so you guys heard that. So everybody's a winner today. Five people from your company will be able to take the PhD program. That's incredibly valuable. Yeah. Will you be able to track that, Tom, so I can email everybody the codes that they need? I believe I can. Okay. Absolutely. I'll have their names. I don't know if they have their email or not, but we'll figure it out. I will find you, if not, if you participate and you don't hear from me tomorrow, then email me at erinatisestay.com, but I'm telling you, I'll get you your bundle for participating today. I'm thrilled that people are here and ready to play. Let's go. I am as excited about that PhD. Cause she really used the PhD, so of course I know she'll be happy. Michelle did. I know. All right, Al. Okay, so when I hit the timer, when I start it's gonna count down and it's gonna show you the first question. Liz, do you wanna read the first question? Sure. Because we figured out in Las Vegas that if we didn't coordinate that, it's a mess, right? Yeah, we did figure that out. And Liz is a really good reader. So we're gonna start the count down. 10, eight, seven, six. You guys can count four. Three, two, one. The ability to understand and share the feelings of another person, which is crucial for good customer service is called, A, for accuracy, B, for confidence, C, for empathy, or D, for positivity. My y'all, get your votes in there. It's an easy one. We're starting off easy. Yeah, so this is not one of the harder questions. Correct answer is C, empathy. E. Okay. E. Let's see what our... How about that? Everybody got it right. 100. So let's show our rankings here. Yes. Oh, Lawrence was fast. All right, Lawrence. Okay. He was really fast. Check that out. Dang it, all right. You guys ready to move on to question chip? Yeah, I am. Are you gonna read? What are our best practices? A, taking the initiative to quickly solve problems, anticipate future problems, these systems and attitudes that promote clear communication and strong relationships. C, attention to detail provided by customers to help pinpoint problems and provide quality solutions or D, some methods and procedures that are accepted in an industry as the correct and most effective way to do something. Wow, those are long answers, aren't they? That's why I asked you if you're reading, Tom. That's why I can't get it in Vegas. I'm exhausted. You know, the truth about this is, they're all really good answers to a question, maybe just not this question. Well, the best answer is D, some methods and procedures that are accepted in an industry as the correct and most effective way to do something. Best practices. My timer ran out before I could read them all. So you gotta listen to Tom, right? He's like rattling them little puppies off. All right, what do we get? What are our scores? We got five people right. Looks like Pam ran out. We got two people that guessed systems and attitudes that promote clear communication information. I can't see that. Practices, they're not the best practices. Ooh, Michelle overtook Lauren. You still got it, but not as fast. Don't come back. Okay. All right. Oh, we got it. Karen, you wanna request your three-year? I absolutely can. I was just writing all the names down, okay. Okay, here we go. All right. Safety data sheets are important because they tell you how to secure equipment, such as ladders, in a designated place so it can be used according to safety guidelines and you can stay safe from harm. They contain information about ingredients and cleaning chemicals or health safety and environmental effects and the necessary precautions you should take when using them. They provide information about the leading causes of death and the most common causes of accidents across all industries. Or D, they introduce basic principles of first aid and help create awareness of your limitations if you don't have first aid training. I bet somebody else ran out again because, wow, she was reading quickly. I was trying. You did really well and we still ran out of time. All right, B. Who got B? Oh, Trisha pressed too fast, she was in a hurry. Lucky, everybody got it. Maria, Maria's like the answers are harder than the questions. Good girl. Everybody got that right. I know, good job. Even Trisha didn't get it too fast and she still got, ooh, Lawrence. Yeah, he fast. He's good. I love Lawrence. So he got back into first place? I hope so, I hope that's you, Lawrence. All right. Do you have a Lawrence? I do, I have a Lawrence, yeah, he's amazing. We love him. Okay. All right, let's see. Do you want to read number four? Is it short? I have no idea. You're about to find out. All right. A good way to avoid injury from the repetitive motions of cleaning is, A, you know, the symptoms of strain, enjoy its muscles and nerves, B, clean, cut with soap and water and cover them with a bandage, alternate hands when working for C and D, don't touch your eyes, nose or mouth. All right, I feel like this is kind of an easier one compared to some of them. All four of those answers are good advice. They are. I feel like all of the answers are good for something. Nice. I'm gonna get out. I don't really want to answer the question. I'm gonna put on my Karnak hat and guess that everybody got that right. Oh no. What was the first answer? No, the symptoms of strain, ah, I can see why that would be, why that would be the answer, right? It's just like one of those tests where you pick the most right answer. Cause sometimes that, you know, some of them seem like they're good answers, but you know, I've taken it to take tests where which is the, you know, the most right. Yeah. So this is, this is good. It is true that you want to know the symptoms of strain, enjoy its muscles and nerves, but you actually, just knowing is not enough. You got to. Yeah, what, what you know, want to avoid it. You got to do it and alternate the answers. That's right, just a trick question. Hey, Brian, good to see you. Are you playing? Oh, if you hit that little, that little QR code in the top corner there. Oh, yes. Looked like he is. I see you, Brian. All right. Yeah, what's the trick question? All right. Oh, we got, oh, Michelle. Boy, she was fast. Lawrence, check that out. Oh, Lawrence, missed one. And Michelle took over. All right, Michelle. She's out fire. The pressure is on. Yes. Oh, I love Michelle. She was really excited in the beginning. Remember, she came early. That's Michelle Alagreza. She's excited. Are we ready for question number five? Yes. Okay. Blood-borne pathogens are microorganisms and blood, body fluid, bodily tissues that can cause severe injury, HIV, AIDS, hepatitis and humans, apart exposure, you can protect yourself from exposure to blood-borne pathogens when cleaning by covering your mouth with a tissue, not accepting to move to injured person. Unless there's immediate danger, checking for hazardous, like slippery surfaces, treating all human bodily fluid as if it were contaminated. Man, did you guys get a chance to read all that? That is crazy. Now, in this case, the question was actually harder than the answer. Yeah. That's tough. And I was even, I was really even cutting some of the answers short, just trying to get to the meat of it. I think it's pretty good though. I know, I agree, Pam. We need a longer timer. Yeah, that was two great answers. I didn't even look at the answers. I was too busy trying to figure out what they have fast on the meat. That's what I was thinking. Let's see, blood-borne pathogens, I remember. Okay, I see, I see why we could have had two. Yeah. All right, what are we gonna guess, you guys? Out of 10, we have 10 people playing. I'm gonna guess, cause Maria said it was tricky. Seven out of 10. Got it right. What do you think? You know, I wanna play too. Yes, Pam is right. We do need more time, I know. So I'm just trying to find one. That's why he's not giving us the results yet, cause he's looking for a time. Oh, six, Liz, you were close. I was so close. All right, but only nine people played. So I think that maybe I got it, right? Percentage 12. And Michelle's still, she's still trying to figure out what she's gonna do next. Percentage 12. And Michelle's still about in a hundred. Yeah, yeah. Oh, look at Bruce, he is. I think Bruce came in a little bit late. I'm guessing that's Bruce Vance, cause look at how he is just step, step, coming up the ladder there. He's answered all five questions correctly. So I would expect if anybody would know the answers Bruce would. Oh, wait that Maria, yeah. Hit the button, you're in a hurry. Okay, okay, okay. Here we go. Number six, you got this one there? Sure, make it easy. To avoid injury when performing frequent or heavy lifting, always wear appropriate PPE, take regular breaks in a cool area, lift your legs, notch back, lift with your legs, not your back, or D, unplug the cord. And I gave first, I feel like that's your 10th section still on this one. That's good. We need all the sex time. Look you guys, time to think, but you still, you go, if you go faster, you get more points. So don't take too much time. Michelle, we can tell you're competitive. Not only are you playing the game, you're also chatting. Okay, so we all know the answer was C. Yay. And everybody got that one. I feel like that one was a little bit more obvious. Yeah, that one was one of the easier ones. There's Michelle again. All right. Man, man, Lawrence, you must be really fast because you're holding onto that lead, even though you missed one of the questions. So that's amazing right there. All right. Michelle, you're going down. Are you ready for number seven? All right, I'll read it. When working, you should wear gloves to protect yourself from germs. When A, changing linens out of bed, B, loading the washer, transferring wet laundry to a dryer, unfolding clothes, C, cleaning bathrooms, D, all of the above. I feel like some people are going to feel like this is a trick one. Always tricky, y'all. Always tricky. Wear your gloves, your PPE. I love it. Now that we have all this extra time, now we have all these. Is that too much time? Should I bump it down to 25 seconds maybe? No, I like it. No, as soon as you change the time on it, then the questions are going to be long and we're not going to be long. You get real short. Yeah. All of the above. That makes sense, right? Yeah. You want to wear linens and washing and bathrooms. Gloves are important. Every, no, we got one, cleaning bathrooms. Okay, I get that. I can see why. Especially if you saw cleaning bathrooms first and didn't read them all. Wonder if that's what happened. You hit cleaning bathrooms. You're like, yes, cleaning bathrooms. And then you're like, ah, dang it. They're all good. Ooh, look at, look at. Oh, Lauren's the one that hit cleaning bathrooms. I bet Lauren hit it really fast and then saw, ah, darn. And Michelle's pulling away a little bit. Yeah, but look at this. He has been steadily climbing since he joined. He started to hit in spot number nine and look at that. He's, every single time, he's tunk, tunk, tunk. Slow and steady wins the race sometimes. Yes, it does. Laurence, he rushed it. I knew it. See, I was thinking, oh, somebody's going to see that bathroom and hit it. All right. Okay, here we go. Number eight, I guess I'll read this one. Yep, it's your turn. Well, it's important to remove dust because our nasal passages can filter out large dust particles but the smaller particles can lodge in our lungs and cause harm or bodily disease because it is not enough to place the full vacuum bag in a sealed plastic bag and wipe down the vacuum bag in and out with warm soapy water before you're using it in another home. Because adult fleas are about the size of black pepper particles in our brown and flat which allows them to maneuver easily through the air of their host or D because insects and rodents of all kinds can directly affect your health. I don't know who put these answers in here but I don't get it. I don't get it. Well, the answer is, it's obviously A. Yeah, it's there. I don't want to even make, what? All right, so I'm gonna guess that we got 10 out of 10 on this one, maybe nine out of 10. Gotta go to doctor or practice. Bye, Brian, thanks for playing. Bye. Yeah, 100%. Yeah, those other ones seem to make sense. That was a good one, guys. Ah, Maria gave us a pew. Boy, that was a scary one. Okay. Ooh, what happened to Bruce there? What happened to Bruce? I don't know. Well, he got it right, but I guess. Look at the moon. The dark horse coming out of nowhere. Where did the neat come from? What, the neat? All right, lady, that's amazing. All right. Okay, here we go. All right, a study from 2011 showed that the household objects with the highest germ count were toilets, sponges and dish rags, kitchen sinks and drains, pet toys. All right, I think I know this one. Yeah. All of these things are icky, right? Dirty. Kids' toys too. There's a lot of dirty stuff here. I like it. All right, what? Oh, I see the timer over here. Did you guys see this over on the right? If you click it at that time, that's how many points you got. That's pretty tricky. I saw that, because it works. Yeah, the thing that shows you, yeah, it goes down as it goes. Good job, Maria. I bet you did. Did you do bee? She's like, I realized the right answer was bee. And now a bee. And you know, the thing about sponges and dish rags, people are using those to clean with. So they were basically spreading germs, oftentimes, in the spirit of cleaning. Yeah, kitchen sinks and drains. I can see why people would really think those are nasty too, right? Because when you clean them, and all the nastiness just goes down there, it does make sense that that would be really dirty too. You know, it just always is funny, because like, you know, I had seen Dr. Gerber at one point and he said, everybody thinks it's, you know, your toilet's in stuff that's the dirtiest and it's not necessarily. He had said at one point, one of the dirtiest things in your house is your remote. Like the TV remote. Yeah. There are a lot of dirty things in your home, no doubt. And really the funny thing is about toilets, you clean your toilet way more often than you clean a lot of these other things. Nope. Cause you think it's so dirty. Cause you think, yes. Oh, look at Michelle is so sad. She immediately chose kitchens and then saw the sponge answer. Oh, yeah, new research. I bet cell phones are the most. Maria's saying that. Oh, cell phones are being nasty. Oh, Marie, I mean, Michelle, even though you got the wrong answer, you still, you still are up there in the lead. Wow. But look at Danita's. Yeah. She lost a chunk of that lead. Chipping away. She lost a chunk of that lead. Look how close they are. Cause speed does count in this game. It does. You ready Liz? Got it. Okay. You're not out of it either, Lawrence. The three worst enemies of hardwood floors are sunlight, dirt, and water for A. Key lady agents is B, wax, and C, and laminate is D. Which one? I almost said key lady agents cause I was trying to think fast. And I was like, what is key lady? Yeah. You know, key lady agent is a part of you every day. Lexicon is a- No, it's not. Well, I have a meeting to hop into. Good luck out. Lawrence, you're leaving us. You were doing so well. Come on. Yeah. Talk to you tomorrow, Lawrence. Bye. All right. You don't know what key lady agents are? Hmm, key lady agents. Lawrence. Oh yeah. He wants his freebies. Lawrence wants his freebies. I will. I will. Three worst enemies of hardwood floors are sunlight, dirt, and water. All right, Tom. What are key lady agents? She was asked something to do with cleaning agents and how they react to a stone, how it reacts to- I always think of it with stone. Yeah. Yeah. And how they, my memory is, which Bruce was on here, he could tell us for sure. My memory is that the key lady agents, they attack the minerals in the stone and they can remove that from your stone. You're left with that rough or that sometimes free feel like a marble or, you know. Yeah, you would if you took the PHC course, friendly smack talk. Hmm. You need a refresher. I do. Look at this. The need is really a six- Four behind. Separate. Six behind, six behind, okay. Six points, separate those two. Incredible. Michelle. This is getting exciting, isn't it? It really is. She is, she's nervous, right? She's like, ha! All right, and Lawrence was in third, but he had to be like, oh, I just realized, look, Pam is like a little bit of a dark horse there too. She's down at the bottom and here she is. She's gonna, because Lawrence is gonna leave now. Well, Pam, you're gonna be a little bit of speed. Probably. Michelle is sweating. Love it. Maria, I don't know. Maria and Pam are really, really close. Oh, along with Bruce. Yeah, okay, y'all. Let's go. Here we go. Never having, I'll read this one. What is the most common finish on wood flooring today? Shallot, be varnished, see polyurethane, de-tongue oil. The old tongue oil. Okay, so you guys need to know this. If you don't know this, the reason why you need to know this is you're not actually cleaning wood, y'all. This is why you're cleaning. You're either cleaning shallot, varnish, polyurethane, or tongue oil. I guess it's tongue oil that would be good. Well, the wood's kind of underneath it. But it's kind of, yeah, it's like kind of though, you can still be getting the wood there. Is polyurethane. I'm gonna guess that everybody got this one, right? Yep. 100%. I knew, that's a good one. All right. Ooh, bam, she's the third spot. What are we doing? Oh, gotta be a little bit faster than me. You're gonna take out Michelle. That guy is quick on the buzzer. I don't know, I wouldn't really like Michelle. I kind of want her to win, so. And she's been holding that lead. Kind of want her to win. You ready, Erin? I am, I can really make it in each one. Okay, what is the collection of microorganisms surrounded by a slime they secrete to protect themselves and the colony they created? A, biofilm, B, scabies, C, fungi, D, protozoa. I like this one. I like this one because I think that a lot of you all know what the answer is, but you think of it as something else. Oh, hey, Sarah. Hi, Sarah. Sarah's over here. Yeah, she's talking about chelating agents. Okay. Hello, Sarah. Okay. How many guys, let's see. How many people we have playing right now? Nine, eight, nine, something like that. I'm gonna guess 70% get it right. Wait, the answer is A, biofilm. Oh, wow, I got it wrong. I thought it was gonna be the other way. 20, oh, hopefully we had a chance shaped on the leaderboard now. Five people guessed fungi. Yeah, biofilm's a thing. It's a nasty thing. We deal with it all the time. We're cleaning homes. Yeah. Yup. So what does that do with the show ranking? Yeah. Ah, got it right. Yeah. Michelle's pulling ahead again. But Bruce really took advantage of that one. Yeah, I don't know if that's Bruce or if that's Sarah playing. It might be both of them on here. No, probably. There might be double team in this here, but that's okay. You can do that. They took advantage of that. That was a good job. Yeah, they haven't gotten any wrong either, obviously. We wouldn't expect them to get any wrong. If they got something wrong, I would think we wrote it wrong. That's the only way. Yeah, it would be us. It would be, wait, it would be every us. Oh, wow, that's such a bummer. Yeah, I'm ready. How good something is as measured against something similar is the definition of productivity, quality, expectations, or standard operating procedures. SOPs. All right. Good question. I like this question. Several possible. I think we're not gonna get 100% on this. What do you guys think? What's your guess? Don't go too fast. You got time. You want a ton of time. But you gotta go fast to get the next one done. Yeah, it's a double-edged sword. I know. You gotta go fast. All right, what do you guys think? How fast? That one's tricky. The correct answer is quality. Quality. That's the definition of quality. And do you want to guess when you got it right? 60% got it right. Oh, I was close. Ooh, you really were. Yeah, you may have actually, that's about as close as you can get to 60% really. Four or seven. People, all right. Ooh, we're shaking it up again. Well, we know Bruce got it right. Did Michelle get it? Yes. Oh, Michelle did not get it. No, she did not. She held onto the lead. Ooh, all right, Bruce. Now Bruce is tightening it up. Oh, wow. Okay. Oh, didn't miss that one. Ooh, it's getting, it's still very, very close. All right, yeah, I agree with Pam. That was a hard one, because you had to really think, right? And you know why that one was so hard, Tom? Because people use a lot of different definitions for the word productivity and for a lot of those words. So that was tricky because of that. It was very tricky, you know? There were several possible, plausible answers. You can make the argument. I agree. Okay, we ready for the next one? I guess this one's my read. Yeah. Why do all purpose or general purpose cleaners tend to be slightly alkaline? Because most surfaces are covered with a finish. B, because it needs to kill germs. C, because most household soil is greasy soil. Or D, because it needs an abrasive. Hmm, this is definitely a serious chemistry question, isn't it? I like this one. We're really delving into the science here. This professional house cleaning certification really goes into some science. Yes, I like this one because I think that if you haven't taken the course, it could be easy to think it was the wrong one. Yeah, Michelle, yeah, the questions are definitely getting more difficult. Yeah, we had to break this up somehow. But you know, the answer to this, there's only one really good answer for this. This isn't, you know, this is pretty much cut and dry. There's only one true answer here. Yeah. All right, what do we think? How many? I'm gonna guess 65. Ooh, what if you have it mixed up? Needs to kill germs? No, y'all, that's not it. Because most surfaces are covered with a finish. Yeah, no. Alkaline, remember, cuts our greases, body fat, you know, all that good stuff. Hard one for sure, but like, right? Yeah, the greases is more acidic and it gets into that whole pH scale thing and... Yeah. So, anyway. Got it. Woo-hoo, Pam! Nice, good job. All right, let's see what the leaderboard look like. There we go, let's see. Da-da-da-da. Pam and Bruce got it then. Wow, how is it? Ooh. Michelle is fast, because even when she gets the wrong answer, she must be fast because she's old. She gets the wrong, if you get the wrong answer fast, you still get points, I guess. I think you do though. I think you do. It looks like it, I don't know. Yeah, pH, yeah, oh, absolutely. PHC course covers all of this stuff. Every single one of these came out of the page. Absolutely. Yeah, but Bruce is not, he's gonna be, he's gonna, he's the dark horse, he's gonna take it away at the end, isn't he? Yeah, almost. I'm not gonna tell you better, hold on tight. All right. Okay, Erin, you ready for this one? I am, bring it. Okay, which is, what is an ingredient what you would expect to find in a bathroom cleaner to cut soap scum, remove mineral deposits and whiten grout by removing its top layer? Citric acid, ethylene glycol, polyurethane, or all of the above? I feel like this one's a little bit more obvious. I think we're gonna get, I think we're at 100% on this one. I think everybody's gonna get this one right. Maybe not, but I think so. All right, and the answer is? This is one of those pH scale questions, isn't it? Mm-hmm, good one. All right, I think 100%. I think everybody got this. Mm-hmm. Two people falling above. You know, when in doubt, just try another chemical. Go fast, go fast, that's what's happening. Some people are like, you gotta get fast, you gotta get those points. Grab one. All right. Oh, I got it. Michelle, we're getting into the questions that prove I haven't taken the course, uh-oh. Well, you're getting a bundle now, so I expect to see you in the course. Huh? Well, you're gonna get five, so it's gonna be very close. We are not surprised. We are not surprised. Not even a little. No, not at all, but Deni, looks like you're gonna take away that second place unless you can knock Bruce out. To be able to knock Bruce out, y'all can see you're gonna have to get all the rest of them right. You see, he has not missed a question. He's not going to miss a question, so you're gonna have to be fast and get them right. All right. I knew it. You started. Okay, Bruce, you're up. I'm ready. Yep. I love this. Pink mold is a protozoa. Answer A, B, bacteria, C, a virus, or D, dust mite. I like this one, too. I don't think we're gonna hit 100% on this, but I think we can pretty much guarantee that people aren't gonna pick one of those. Maybe even two of them, maybe, but I think we're gonna be kind of split. I'm gonna say we're gonna get 75% right on this one. Well, the answer is bacteria. Yeah. It's not a dust mite. No, it's not dust mite. I knew I ruled that one out. Oh, good. Oh, good. Everybody got it. I was thinking two people were gonna miss it. Good job. I was thinking that some people might have guessed protozoa. Just think. Pam got this one, right? Pam's on fire. Yeah, she is. She's coming out. Come on, Pam. Keep at it. You can take it away. Hey, Pam, I love that you are sticking in there, sticking with the program. All right, keep at it. Or maybe he's not, actually. Only eight people are playing right now, right? I know Laurence left. Not sure. And didn't Brian have to leave? I thought two people, yeah. Somebody else had to leave too. Let's see, we had... Going. We had seven people answer that one. All right, we're doing good. Hey, you guys, I love that you guys are all holding on, not giving up. Good job. I know. All right. You're reading that? It's my read. I want it. A description of what will be done, the work or a specific task to be performed in order to consider the job complete is A, quality principle one, B, standard operating procedure, C, productivity, D, scope of work. People are gonna hit this one hard fast and then they're gonna go, uh-oh, uh-oh. I think that's gonna happen there. I'm gonna guess, let's see, we had seven last time. I'm gonna guess that five people are gonna get this right, whatever that percentage is. It'd be right again. Pam, how do you know you're right? You haven't even seen the answer yet. Maybe she took the PhD. Ooh, maybe. Although she, yeah, is she the one? Yeah, yeah, yeah, maybe. All right. Yeah, the tricky part with this is talking about, you know, specific tasks rather than just general procedure. That's what makes it scope of work. Nice. So, ba-ba-ba-ba. Hey. Six. Six people are ready. All right, so good job, y'all. Good job. I thought that we would only get five of those. Okay, Michelle's coming back a little bit. Association Bruce, now. She's fast. And Deni, she lost her second place, though. Come on, Deni, get on there. Pam, push it. Come on. You have to push all these, right? Oh, she sees the answer before we do. I didn't know that. All right, good to know. You ready, Erin? I am. Did you see what Maria said? Go ahead. What type of cleaning chemical is recommended for wood floors? And the acidic cleaner and alkaline cleaner and all-purpose, general-purpose cleaner, a neutral cleaner. While we're waiting, what did Maria said? So what Maria said was that you always use the term scope of work and that's why she hasn't had one, right? Oh, okay. I do. All right, I think this one's gonna be tricky for people. People are gonna, they think they know this, but they're not sure. So I'm gonna say half and half. The all-neutral floor cleaner. I know a lot of people think all-purpose general. Oh, no. Oh, yeah. Nice, y'all. And nobody picked the all-purpose. Yes, excellent. And you know that one person is thinking, hey, the floors at my house are really greasy. That's why I'm using an alkaline cleaner. All right, I know that's what you think. Okay, so Bruce is still in first place. Michelle tightened up a little bit in second place and Deneet's still in third. Yeah, still holding that together. Stay on it, Deneet, stay on it. All right. Not far now. So is this one my read? Sure. Or is it? This is 18- Oh, we did the last one, so I think- This is your read, isn't it, Liz? I'm okay, I'll read. There you go. All right, what is considered the universal solvent? A, animal fat, B, baking soda, C, water, D, alcohol. All right, so if you took the PHC, I know you're going to get this right because Bruce hits on this quite a bit and explains it in such a strong way that we don't- When you say PHC, you're referring to the class that Bruce teaches, the ACT? Oh, ACT, ACT, yeah. ACT, which is a two-day in-person class and it's an awesome class as well and goes into this stuff in a lot of detail. It's good. It takes a deep dive. You would know, you would know that the answer is water. Water, water, water. I'm gonna guess everybody got it. We didn't, we didn't doubt, you know. Okay, answers are spread out a little bit. Animal fat, interesting. Alcohol, I can see that. I can see that too. Interesting, very, very interesting. All right. Bruce knew the answer as we would expect. Michelle still in two. Michelle's still in there though. Yeah. You mean in three? Hang on in. Excuse me. Okay, this is 20. I got confused. I got out of sequence and basically skipped myself. Erin, you wanna wrap this up here? All right, I can do it. Bring it, the last question, written step-by-step instructions that describe how to perform a routine activity. Is standard operating procedures, scope of work, common service quality failures, special requests? All right, y'all. This is it, this is it, decided the game. Yep, this is it. Winner, winner, chickens were fast. And we already gave this kind of this answer a little bit earlier, so. Yeah, we touched upon it, didn't we? Well, we gave the answer to another. So that kind of helped a little bit, right? All right, SOP, y'all. Nothing specific about this. This is just the routine, everyday thing. And how many people got it right? 100%. 100%. Good job. I feel like it's not fair that we're going up against the Vanses, I know, right, Michelle? Yeah. It does feel a little bit like it was rigged. All's fair, a little bit more. That's right. Okay, so that's the end of round one. No, that's the end of the competition. Congratulations. Congratulations. So what did Bruce win? Bruce is going to get an all access, free all access pass to the ISSA show. Awesome. Yes. What is Michelle got? And Michelle and Denit will both get a free registration to our event at Gosha Barron's office. And it will get, it's our RC regional event is on October 9th from 1 p.m. to 6 p.m. We're featuring fabulous speakers, great education. And then we're going to close it with a networking event. And then we kick off the ISSA show on Monday morning, October 10th. I'm glad you're going to be there, Michelle and Denit. They only have 25 people being allowed in because it limited space. So yay, you guys got two of those. Yep. And everybody else is still getting your all winners, PhD courses. So yay, yay for that. Yeah, congrats, Bruce, Michelle. We've got 10 of those, we've got 10 of those. So Lawrence actually dropped his email in the chat, which was pretty helpful, yes. Okay. I hope, the only ones I don't know are Ellie. Do either of you guys know Ellie? If not, Ellie, give us your email. I know Tricia, Lawrence, Brian. I think Brian's already gone. And James, James, give us your email. Unless either one of you all know which James we're looking at here. Okay. I do not. So drop your email in the chat there or you can even email it to me at Aaron at issa.com. Michelle is asking where is, is, Oh, gosh. Okay, Michelle, Michelle's asking where the convention is at. And this is also where the event that we're doing over at Gosha's office is that all of that's in Chicago. Yes. In the dates, I've got that here. And if you want me to share my screen cause I can pull all that information up. Sure, absolutely. I'll stop sharing and I will let you share your screen. Oh, Wendy, I didn't know you had, you had Ellie as your nickname, Tricky. I did not know who you were there. All right, we got you though, Wendy. We'll make sure you get your stuff. Was, was Wendy in the witness protection program? Well, you know what? It says to use a nickname. Like when I did mine, I did mine like instead of Lizzie, I did, or I don't know, I had something else like Izzy or something. I realized I have the whole PowerPoint pulled up. But if I don't do this and it takes over my entire screen and I wanted to make sure everybody had the dates and the information they need to know. Cause all of this leads up to the ISSA show which we're really excited for. And I want to make sure that everybody knows registration is open for the ISSA show. We are in Chicago, October 10th to the 13th. We're kicking it off early on October 9th at Gosha Barron's office, which is in Elmhurst, Illinois, which I think is probably about 15 minutes north of downtown, if I'm correct, if I'm remembering correctly, it's pretty close. You were just recently there, right, Liz? Yeah, I was in your, in like geography and directions and stuff. That's one of your strong suits. We know that. I could get all the answers right on the PHC, Tom, but please don't ask me where I live more than once, right? Not a sperm suit. But remember, registration is open. You can go to argc.org, you can put in the ISSA backslash or you can just go to argc.org. All the information you need to know about the show is there. And then when you're ready to register, there's a link from our site over to the ISSA show site which will take you through your registration process. Is there a discount for people that are members of argc? There absolutely is. And let me pull, I mean, pull that up. We have, obviously, membership has its benefits. There's two reasons to register right now. And if you're a member and it fits before August 31st, you get the early bird at the member registration rate. So winner, winner, chicken, dinner. We have the registration rate is 199 this year and that is for members and that is through August 31st. The non-member rate is 399. And then you get what I put up here is kind of the information to kind of everything that's included with your all access pass. Obviously the best value for the show is your all access pass. It includes all of the education, includes all of the networking, includes the spotlight speakers. We have great spotlight speakers. They just released those last week. We have our lunch and learn on Monday. We are revamping the round table event. We're gonna do it on Monday at the end of the day of our education. That way, all of our Monday speakers can be, are invited to be round table moderators. I believe there's gonna be some drink tickets involved for the round tables. And we're gonna call it, they renamed it to cocktails and conversations, but we're gonna do it at the McCormick place at the end of the education on Monday. And then Monday night, we have the welcome reception, which we do every year. And this year it is at the house of Luz. Oh, Luz. You say it was gonna be on Monday night? That is Monday night. The welcome reception, the round tables are at the end of the day, Monday, late Monday afternoon. Then we have the welcome reception Monday night. Yep. So all kinds of good stuff. What other nights, Erin? They have lots of other stuff scheduled. We are kind of leaving it open for, we kind of move the round tables to Monday afternoon, just because of how Chicago is set up a little differently. We wanted to kind of capture people while they were at the event, just because Chicago is so different from Vegas and that people kind of are spread out for where they stay. They don't all stay in downtown Chicago. Everybody that gets the Alexis pass is invited to the Higia reception, which awards reception, which I believe is Wednesday night, Canada night is Tuesday night. So there's lots of other stuff going on in the evenings and lots of networking during the day. That's one of the reasons that, we know people attend for is the networking. So looking at this, you've got the expo only, or you've got the all access. Obviously, if you're going to go, you're going to want to do the all access. And it's $200 off, I guess, if you're an ARC member, if you're doing the all access. So it seems like that probably makes a lot of sense if you're not a member to become a member and get the discount when you go to the show. I agree. I always agree. And I have a special, if anybody that is listening today, if you're not a member or a ARCSI and you have any questions about membership, I encourage you to call me, email me. We can talk about it. But you can join if you want to, especially if you want to take more than one people. You know, a lot of people because of education, it's, you know, there's just such a wide variety of education. A lot of people bring their office managers, some of their office staff to the show for the training that is available. So you can join today for $2.99 using the promo code ARCENU22. And I put the hard link up there. I don't know why I put the hard link up there. It's just easy if you go to ARCSI.org. You know what? One thing that I think a lot of people don't know about once they, until they go a couple of times, all of the events are open to us. All of the events. And there are like 70 of them. It's not just the little ARCSI track, although there is a lot of good stuff and obviously in the residential track, but there are a lot of excellent topics in the ISSA track. One of the things that they're doing this year and especially on Monday is because every, you know, some of our tracks are so similar, like you would have three different groups. You know, we would have nine different tracks for all the different areas of ISSA. You would have an industry track or a distributor track, manufacturer track, ISP, commercial cleaning, residential. We've combined Monday into topics and they're gonna go by thought leadership. They're focusing in on topics. I worked with the committee so that we did make sure that we had, you know, plenty of companies that had a residential background so that we would be covered on Monday. But like Liz said, there are 70 plus sessions. You can attend any of those education sessions. So we encourage you, you know, we have, don't get me wrong, we have great speakers on Monday, Tuesday and Wednesday. And then we close it out with Liz on Thursday. So this is our residential schedule, you know, that the committee put together, you know, a lot of good stuff in there. It's, you know, we're addressing the hiring, the recruiting, the employee engagement, the issues that have been plaguing everybody, but we're also talking about other issues. Like we said, because, you know, we're headed towards an economic downturn if we're not already in it. So, you know, Jeanne Henderson is gonna talk about recession proofing your company. You know, we're talking, Tom's gonna talk about, you know, more profits. You know, just, you know, how, you know, happy customers lead to more profits. Just things that, you know, how you can, we want you and your business to be successful. And that's what this education is designed for. Nice. I like it. What do we got? I'm trying to look at all the stuff that we have going on here. We got a lot of good stuff. I'll be putting a PDF on the website up soon. Once I get some information, I'm still waiting for some additional theater sessions to be confirmed. Okay. But I'll put out a PDF schedule. So you have your residential schedule, but then you can always go to the ISCA website and find out what everything is available. Cool. I'm excited. Looks like we've had a lot of fun. Hey, Aaron, you want me to share your email address? If anybody has any specific questions, let's chat with you. I can do it. I just put it up. I just dropped it in chat as well. So you're all over, you're all over social media. If anybody has any questions, please reach out to me. You can call me. I put up my phone number. I have my email address. Please call me. I would love to share if you have any questions about the show, if it's a good fit for you, what's in it for you, lots of good information at the show. And I have never talked to anybody that went to the show and said, oh, I didn't get anything out of it. You were going to walk away with your, it is like baptism by fire hydrant, if that's the thing that RJ always use, because there's so much information. And it's a lot. Liz is also going to work with you afterwards to kind of help you assimilate that information and make it make sense of that into your business plan. I encourage you to join us at the show. We're changing the way the world views cleaning. We're taking it into consumers' homes. So it's really important that you're at the show. Honestly, don't, I mean, I've been going to this show forever, it seems like. And I've never missed it. And I've never talked to anybody who's been to the show who regretted it. Didn't feel like it was a value. Didn't think that it was time well spent. They were happy they did it. I can give you lots of examples of places that people are like, dang, that was not worth my money. Convention, not one of those places. Never, not even one person. Never heard of it. Thank you for having me today. Thank you for being here, Erin. This is top of the hour. So I guess we're wrapped up for this week. We'll be back next Wednesday for another smart business move. So then you guys take care. Bye-bye. Thanks y'all. See you in Chicago.