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Documentation as an emotional experience for users - TCUK 10 - Ellis Pratt Cherryleaf

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Published on Sep 28, 2010

This video contains edited highlights from Ellis Pratt's presentation at the TCUK 2010 conference on Affective Assistance: "documentation as an emotional experience for the user".

Reduce Support calls by engaging readers with user documentation. For more information, see http://www.cherryleaf.com/consultancy...

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