 Local and county officials in Pike County are considering filing suit against cable and internet provider Suddenlink over what officials say are numerous complaints about service outages and other issues. At a special meeting of the Pikeville City Commission on Tuesday, Pikeville City attorney Rusty Davis told the commission that perhaps the only way to deal with ongoing complaints against Suddenlink, which reached a fever pitch during a recent outage that occurred during a University of Kentucky men's basketball game telecast, is to consider filing a class action lawsuit against Suddenlink parent company, Altis. The way I believe to get the message to Suddenlink is it's going to cost you for not providing the services that you're being paid for, it's going to cost you, and it's going to cost you dearly. During Tuesday's meeting, commissioners heard some complaints about service issues and outages from Suddenlink customers. Officials also voiced their own frustrations. Anybody that's moved to your local office, it's not a pleasant experience. It's not an office. All you do is have some of you go, it's a tale of their pleasure and money. They won't answer a question about nothing. You've got to probably have, you've got to probably have, you've got to probably have, trust me, I went through for about two minutes. And they're not realized about it either. No. Here's a screenshot of a speak test that you can do, and I think we get 50, 50 or 60, or should get 50 or 60, and this is a 0.7 up, it should be up to 450, and then a 7 down, then a 1 up and a 7 down, so very low speeds, and I just want that goes to consumer where everybody else is safer today as well. A representative from Altus was at the meeting and told the commission that the best way for customers to have service issues addressed is to report them to the company. We fix a lot of things because we know about them because we're being told about the issues, other than what they can monitor and see, we can see down to the node. It's past the node and to the pedestal of the house and to the house. We rely on customers to tell us if there's issues. So I think either people don't want to take the time on the phone, or they come to you and complain, but we need to be made aware of it as well. Because it could be an in-house wiring problem that's causing it. It could be a line cut from that node to the house or somewhere in between. So if it's a bunch of homes, it's got to be somewhere. We know it's between here and there, but we need to be made aware of it so that we can go out and fix it. Officials and customers alike at the meeting, however, say they have had a difficult time contacting the company and are subjected to long hold times. Davis said he wasn't satisfied with the answers delivered to the commission about Suddenlink. He says a questionnaire will be sent out to Pockel Suddenlink customers to gather information about their service issues. The questionnaire is an initial step in filing suit against the company. I would say to people, if you're having problems, you need to take the five or ten minutes. It'll take you to fill out the questionnaire and mail it in. Because without that, we can't file a lawsuit saying that we've had millions of dollars and overcharges to people if only a handful of people fill out the form and say they had outages. I'm going to say within the next two weeks, we will probably mail it with a utility bill. So folks should watch that so that'll save us the postage if we send it with our utility bills that all of our customers should get those. The Pockel City Commission took no official action at Tuesday's meeting. In a regular meeting of the Pocke County Fiscal Court, the county's commissioners approved hiring an attorney to provide legal services relative to the Suddenlink situation.