 ITL-BPO continues to expand its operations in St. Lucia, having opened its doors on the 15th of July 2020, with 30 employees. The business now employs some 400 St. Lucia's, featured in the program in the know, produced by the Office of the Prime Minister, founder and chief executive officer Ioni Epstein, explained that the company has been working with investing in Lucia to expand even further. The business is already outfitting another facility and is looking to increase its staff complement to 1,200. With the second building, we're coming up close to about 700 employees on the ground with the additional 30,000 square feet who want us to be closer to about 1,200 employees here in St. Lucia. We love the south, although I love the north, we have intentions to go to the north. We feel very confident of being in this campus-like facility. In the second building, we just finished building a canteen as well too and I'm told that the caterer is going to take over on the 1st of June and that will just really make life a lot easier for our team members and everybody to be in one area and we enjoy the south. It's easy to get in and out of from our perspective as well as the quality of staff that we're seeing in the south are great and I understand from a transportation perspective those that are coming from outside of the south have a fairly easy way to get here as well. So it's been a great partnership, it's been a great marriage just far and we're going to continue growing. In St. Lucia, I tell BPOS able to hire new employees who had lost their jobs in other sectors including the tourism sector due to the COVID-19 pandemic. We noted that St. Lucia employees have exceeded expectations thus far. Every country that we're in has their uniqueness and I would say what we've seen with St. Lucia so far is we're seeing greater productivity, we're seeing lower absenteeism and lower attrition than some of our traditional countries that we operate in and to me that just says a lot for going back to our four Ys, the quality, the quality of staff are producing as good or better than more senior sites so that means that they actually have more to gain. When you think about reliability, we're confident they're going to be coming to work because we see our attrition lower, we see our absenteeism lower. When you think about integrity, we're not having to worry about certain aspects of potential fraud or cyber crime or things like that here in St. Lucia and then family they've I mean we're coming up June, July 15th last year when we open the site officially so we're coming up on a year in St. Lucia and they've just immersed themselves into the family culture as if they've been here for years. The founder and CEO indicated that the plan has always been to expand hiring new staff and increasing clientele. Some aspects of this plan will fast track due to the COVID-19 pandemic which has affected business operations the world over. We went out to a few clients, we set a target, we said you know within the first year let's attempt to get to 200 employees and we're really sure how the client take up was going to be because although I may believe St. Lucia has what it takes our clients also have to believe that it has what it takes because they're taking a gamble as we know it is an industry that has been here for some years there is experience in it however it's not widely known so our clients took a gamble with us and basically because of the the power of our brand and I tell saying to them you got to try St. Lucia come with us test it out let's see they said you know what it's worth it we want to expand our footprint we want some country redundancy we trust you guys you guys have done great work first let's go and as we started on that that journey of going to different clients and I think also the pandemic actually helped to fast forward that because people wanted more and more redundancy there was you know different protocols and depending on the country went to there was lockdowns because of what was happening in a particular country or in a major city so this gave them greater coverage. Founder and Chief Executive Officer of ITEL BPO Yoni Epstein