 I have to admit, slightly clickbait yung title pero fortunately hindi par man illegal yung clickbait. A lot of what we take for granted doing online though, could be considered a crime. That online comment you left heckling a politician, people have been arrested for things like that. Texting someone who owes you money, parib, dayaram mo na ako or ma nanagot ka. Could be construed as a threat, also a crime. All of this, whether done strictly online or through other electronic mediums like cell phones, falls under the purview of PNP's anti-cyber crime group. So I spent an hour chatting with a lieutenant from the ACG, discussing things like what's the most common type of complaint they get, how they handle all of that workload, and if you have been a victim of a cyber crime, how can the PNP ACG help you? You mentioned like you have customers, people come to you with complaints. Ano yung, kung bagay yung best seller? Ano yung palagin yung nakihita? Una-una po araw-araw sa ating PNP anti-cyber crime unit sa ang pinaka-unang kaso na na handle natin is online scam. Average nito is 30 cases daily sir. Second natin is yung illegal access or tinatawag natin na hacking. And ito naman nag-average ng 10 cases per day. And yung pangatlo natin po is yung computer related identity theft na nag-average naman ng 4 cases per day. Kasama po yung online libel na rin natin sir. Lalapit ako sa iyo. Nabictim ako nung online scam. Pupunta ako sa Camcrami and I get referred to ACG. What do you guys usually do? Ano yung usual procedure? Pag may complainant po kung pumasapito sa NHQ dito sa headquarters namin. Mano naku tayo dyan sa lobby, sa PNP ACG lobby na mga investigators sir. And they will ask kung anong concern. In every offices namin dito, especially yung operating units namin, may investigators tayo na nakajuti doon sa baba. So kung ano man yung concern ng complainant, mayroon po tayong specific investigator na magahandel mo nyan. For example, for online libel, mayroon po tayong investigator, na yun yung expertise niya kung sa WCCP naman po o mga vowsy cases natin. Mayroon po tayong investigator na yun din po yung expertise nila. So kung baka sa loob ng ACG, may ibaibang specialties din, parang, ah ok. Yes sir. So nai ka na sa vowsy cases? Yes sir. Yes sir. Yes sir. Para ba yung, is it kind of like the fiscal system na rin na raffle pa? Or parang basically next man up? Ok, ikaw next na ma-assigned kasi ikaw yung susunod sa listahan. How do you, how are the cases usually assigned? Actually sir, all of our investigators are not under go naman sir ng cyber cop yun yung force na kinukuhan ng PNP personnel para maging ganap na cyber crime personnel talaga sir. And doon sa force na yun, ma-tutunan natin yung paghandel ng case, kung paano yung gagawin pag mag-investiga. Kaya sir lahat ng investigators natin, kaya nila na ihandel lahat. Pero meron po tayong specific na expertise. Katulit nung sa vowsy yung sa WCCP or women's and children's not answering na unit, sila yung expert talaga sa paghandel ng mga cases ng mga women natin and children's. So all ACG investigators go through the same basic training which should in theory enable them to tackle any cases they encounter. But it would help the investigation a lot if the victim is very diligent in documenting the case, gathering the evidence of the alleged crime. Part of the procedure talaga siya parang face-to-face, e-interview nyo yung complainant. Kukuni nyo yung testimony nila. And then how do you gather more evidence, like further evidence? Sa gathering of evidence naman closer, investigator on case closer yung nag-handel nyan. So in cooperation with our victim, nag-gadder natin yung pieces of evidence na mapatunayan na yung talaga yung suspects. And the moment naman po na pumunta sila sa PNP ACG, they already have the evidence. Like may screenshot sila ng conversation, yung screenshot ng first sample, kinalat yung video or photo dun sa Facebook or sa Messenger, may screenshot natin po yung. Means kadalasan po yung text messages na yung robbery natin, robbery with intimidation of persons. Sir, yung sir, may mga screenshots yung sir ng messages na binabantaan sila, hinihan sila ng pera. So pagdating nila dito sir, pinapakitan nila agad yung mga evidence na yung sir. Yung yun ay attach yung namin sir dun sa mga necessary documents din namin sir. Honestly, my impression from the lieutenant is that the ACG is eager to help, even referring cases to offices which are closer to the complainant. For example, malayo dito sa Manila or sa mga regional offices. Nirerefer po namin yan sa regional offices namin chaka dun po yung mga PNP ACG personnel natin ang naghandel sa kanila sir para mas mabilis at chaka mga assist sila ng maayos sir. But they are hamstrung by what information they can gather on their own. Yes sir, sad to say sir yung din yung isang poblema namin dito sa PNP ACG. Kasi yung din yung isang rason sir na nagde-declined na lang na wawalan ng gana ating mga complainant para mag-complain. Kasi kong nga re, 1,000 lang yung nawala sa kanya pero yung aantay nga 60 to 90 days sir mga ganun po sir. Kaya it's beyond the police control talaga sir and kung kailangan din po namin ng mga complainants na talagang po sigido. So mga 60 to 90 days just to get a warrant and then yung niya parang, kung baga simula pa lang yun ng proceso you're going to find out who that number belongs to or is registered to and then kailangan pabalikan I mean kailangan iverify pa na has he received any money from other people like mahabang proceso pa siya. For example, you get scammed on an online marketplace bumulika nung item X, hindi dumating o wrong item yung dumating. The police just can't request the personal information of the seller and run after them or money was sent out from your GCash account di mo alam paano na padala. The police can't just ask GCash for access to your GCash account so they can investigate further. Mga warrants natin kailangan apply yan inline po dun sa data privacy app natin sir kasi hindi tayo basta-basta, si NPA ACG po hindi basta-basta nakakapag-makapag pull up ng mga ganong data dapat dadaan talagang support. So because the complainant or the victim is the one who can interface with the various platforms involved the burden is on them, on you to gather most of the proof needed. Just kind of curious like is it SOP na pupunta sila yung mga investigators pupunta online para ma verify or makahanap nung bagong or supporting evidence dun sa testimony ng complainant? Usually kasi sir yung procedure namin dito is nag-complaint online and then mayon tayong person na nag-handin nung sir i-refer sa kung saan man na office na ang concern dun sa complain nila and then si investigator naman ko sir yun yung makipag makipag-usap dun sa mga complainant natin and then sila na mismo sir yung nagtutulungan para makakapuha ng evidentia sir. And waiting for the platforms to respond whether it's Facebook or Lazada or Shopee or GCash or Maya can be time-consuming and frustrating. I hope you never need to go to the ACG but if you do, my one piece of advice is to document as much as you can in the most organized way that you can. The more evidence you can gather the better the chance of a speedy resolution and the filing of charges if warranted. Yung ideal na workflow may complainant, may cliente, lalapit sa inyo may investigahan and then makakaronong sapat na evidentia para ma-forward kay fiscal. And then tuloy-tuloy na dapat siya. The process of catching run-of-the-mill cyber-criminal sounds exhausting. Is it worth the effort? I was also curious on the profile of these individuals. Sinong abayong mga scammers na to mga extortionists? What kind of person does this to another person? For example, sa online scam siyepin po yung mga sostric natin doon or gumagawa ng cyber-crime na yun. Marunong sa negosyo, marunong sa online platform, makadalasan, mga wala na mga nang trabajo, pero marunong silang mga gancho. Pero yung mga dating ganong gawain nila, nila online kasi hindi na nila magawa face-to-face. Mga lawa po yung online robbery natin. Ganalasan yung gumagawa na doon, sir, mga lalaki na gusto kong makipagtalik sa bakula o sa mga kapwa niya lalaki, mga doon, sir, and later on yung extortion na yung mangyaya, dihingangan ng pera na magkaabutan na sila sa kaso and pangatlupo yung lab scam, example natin sa lab scam. Yun naman mga educated person na talaga siguro yung sir kasi ganalasan doon sa lab scam may mga group, groupo-groupo yung nagpapanggap na puro fake identities kasi yun, sir, nagpapanggap na foreigner at ramaho dun sa ibang bansa bilang military or retired man, sir, retired army pangalawa po yung sa customs, kasi usually yung sa lab scam, sa sabi nilang may papadala ko sa yung ito, nga noon pag na-build na yung trust dun sa victim, sa sabi may papadala ko ako yun sa yung and second noon may papakilalan na this is the employee from Bureau of Customs and then kailangan mo pagpaya na package piece pero fake piece pala yun, sir and pangatlopod dun naman sa delivery fee puro fake piece lang pala yun, sir ganalasan sir marunong talaga, sir yung mga gumagawa ng cyber crime. After all that effort, are the police actually able to catch some bad guys? Yes, especially in cases where you are being blackmailed over the internet. Like a common scenario would be you were in a relationship with someone you recorded some intimate videos together you then broke up and now your ex is threatening to make those videos public but he or she won't if you pay up. Usually yung nakikita ko sir ganalasan is robbery with intimidation in person and I was amazed sir I was amazed na talagang mga kapulisan nating kasi siyempre pag cyber criminal kasi alam mo maalam sila yung marunong talaga parang siyempre pinag-aralandin nila yun bago sila gumawa ng ganun I am amazed sir na kaya pala yung mga ganun no matter kung may haman man siya may hirap man siya may edad man siya ganun sir panang nakakaya naman iahandel ng mga kapulisan natin dito sa BNTAC I guess in those kind of cases may contact pa rin kasi yung victim kasi parang active yung extortion active li siya hinihingan ng pera parang dapat may weekly allowance ako ng 5000 bang nasa na yung allowance ko parang ganun in a way na kakatulong na open pa rin yung lines of communication dun sa victim yung sasaspek yes sir, ang pinakaunang makakatulong sa kapulisan natin yung kooperasyon ng victim sir it's a tough job but there are success stories and just like in real life policing the ACG also does patrolling in their case monitoring certain sites on the internet which may be a front for dodgy behavior cyber patrolling sir yun yung mga nag-ahandel yung monitoring ng online activities kada lasan sir yung minomonitor nila yung online sabong gambling online and kada lasan sir may nakikita din may nakikita ng mga sites doon na gumagawa or nag-apakabuk ng online gambling isabong mga ganun sir kada lasan sir kapulad ng online gambling yun lang sir yung binagamit nilang dot form but behind that sir marami na palang din ang extortion fishing links na sinesend sa e-mail sa messages mo sir na naluka ng ganun yan kada lasan galing ko yan sa online gambling sir pag nakareceib ng ganun excited ka na naang one million doon ikiklik mo doon sir and di mo na lalaman ang mga personal information kung pala sir kibigay na doon para makuha mo doon mag-bayad na ganun processing fee ah ok so madalas na kumbaga front lang doon pero sa likod doon marami pang ibang kalakoha na hoping you never have the misfortune of having to report something to ACG but in case you do you don't need to physically make a complaint at a police station they accept complaints online and yes someone actually goes through everything submitted online complain sa website mo na www.pmpac.gov.ph para sir at least matulungan namin sila kung manuman yung assistance na kailangan ko nila yung online complaint form na yun may magbabasa talaga at may mag-re-respond kasi takos yung mga taon na online baka walang magbasa matabunan lang actually sir yung mas i-encourage ko namin kasi kung sa hotline katumawag first of all may ongoing call na yun and then ikaw tatawag ka rin parang hindi kayo pwedein pagsabayin na makikator kasi dun sa ating complain sir sa website na monitor talaga sir na mga personal na ating this is tech show but friendly harger sugar's podcast and i'm your host Anton we are produced by Nana Nadal next episode we interview a tech headhunter in the Philippines and find out what skills are in demand and how you should be advertising yourself if you want a job in tech pa minsan may nagtatanong kumikilalab ba kaming computer shop na trusted yung hindi kalolo ko hin actually meron kami full service PC store ang hardware sugar nagbabenta kami ng PC components nagbabenta rin kami ng fully assembled rigs we clean computers kasama na rin yung excellent cable management namin and CPU cooler repasting sa cleaning we also clean and repaste GPUs na sa makati yung physical store namin and you can also buy from our site www.hwsugar.ph na 100% palaging up to date yung inventory doon kung instock yung item sa amin available yung sa site we also ship nationwide thanks for watching and maybe one of these days magkita tayo sa shop