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CFPB's Expanding Customer Complaint Database - Preview of May 15 Webinar, Michael Waldron

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Published on Apr 30, 2013

Register for this webinar: http://tinyurl.com/c5z6hhk

The Consumer Financial Protection Bureau recently announced that it has expanded its public Customer Complaint Database beyond complaints about credit cards. The database will now also include complaints related to mortgages, bank deposit products and services, student loans, and other consumer loans (a category that includes complaints about auto loans and leases). With the additional categories, the database now contains more than 90,000 complaints, all of which may be shared with the FTC and other federal, state, and local government agencies.

The CFPB's Customer Complaint Database raises a number of concerns for banks and other financial service providers. In this webinar, we will review the database and discuss ways companies can mitigate associated risks while ensuring good customer experiences and positive outcomes.

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