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Bureaucrats are cool - Adam Hazdra - BabelCamp.cz

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Published on Oct 21, 2013

Public services are not cool. Public servants are not cool. Getting things done with clerks is pain in the ass. And yet the principles of customer experience can be applied to everyday interactions with the bureau too. The question is - Why on earth does it matter for social media people at Babel Camp? Come to find out, you'll be surprised.

A BabelCamp Talk - 31 Aug 2013, Brno, Czech Republic
http://www.babelcamp.cz

Adam Hazdra
Service designer working with numerous companies, large and small, on delivering great experiences to their clients. Author of the only Czech book on service design Skvělé služby. Head of a new project run by KISK to be introduced at Babel Camp.
http://www.linkedin.com/in/adamhazdra
TW: @adamhazdra

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