Bic FH-65B speaker(s) issue





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Published on Jan 15, 2014

When these speakers arrived one had a loud knocking sound inside of it like something broke off and was rattling around inside. The other speaker had a smaller rattling that sounds more like a screw or something was loose inside.

I called Amazon and their customer service was excellent. They told me that replacements were on the way by the time I finished the support chat.

2 days later the new set of speakers comes in. I go to pick up the Amazon box and I hear a loud rattling again. So I go to open up the amazon box and move each individual speaker box around and they both had a loud rattle, so I decided to make this video.

Amazon was great about the whole ordeal and took great care of me, the 1 star rating reflects the product not Amazon. I'd give Amazon a 6 out of 5 stars for their customer service. They offered to send what would be the 2nd pair of replacements(3rd set of speakers) but honestly I am now turned off to Bic, I don't think I'll be ordering anything made by Bic again. However based on the customer service i received from Amazon they will not be losing my business.


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