 What's up internet? Ang Yinjaban ba ang pinakawalang puwentang career sa buong Pilipinas? Dito sa hardware sugar, nagwabenta kami ng PC parts and madalas namin ginagamit si Ninjaban. Nagwabenta kami sa Lazada, paminsan si Ninjaban yung mga assign, nagwabenta kami sa Shopee, paminsan ulit si Ninjaban mga assign. Mag-may direct orders kami, let's say the customer is outside of Manila and we need to ship them an item. We usually just choose Ninjaban also. So even for the direct orders of the shop, we choose Ninjaban. The thing is though, lots and lots of people really, really, really hate Ninjaban. Paminsan may mga customers pag marinig nila na ay si Ninjaban yung career, kasi mga wala yung item, hindi makakarating, dumating yung item baka sira-sira na. There's this negative perception of Ninjaban. You can see it on the internet. May mga pictures though of yung mga warehouse of Ninjaban na nakatambak lang mga items, walang na-out na item. That is a common perception, yun we've seen it online. We've had customers complain to us about it. But really, is Ninjaban that's bad? Is Ninjaban a bad ninja? So everything here is based on our experience. We'll start with the good because there are some good points about Ninjaban. Una, mura talaga sila kung para sa iba. For example, this is one of our small items on choppy where both shippers, exposed and Ninjaban are enabled. Exposed costs 80 pesos. That's the base shipment fee. How much is Ninjaban? Kalahati lang. 40 pesos. And this is also what we found when we also do our direct shipping. We asked for a quote from other shippers, pero when it comes to the Ninjaban quote, mas mura talaga sila. So this seems to be consistent whether it's through the big online channels like Lazada or Choppy, or even if you book directly with them, their rates are generally cheaper. I mean, that's something that's undeniable. Number two, they also have a wider network. For instance, we had a customer on choppy. He lives in Benguet. Gusto nyo yung isang item, malit ng naman. Yung problema, nakainable yung exposed na career, but he couldn't choose that option because of his location, nakadisable yung exposed sa kanya. Meaning, hindi nag-deliver yung exposed sa kanya. So he asked us, may iba pang option, sabi ko, yes, I can enable Ninjaban. He booked, he used Ninjaban. No problem. The item got to him in less than a week. Mecha mabilis na yung, considering this was the time during the lockdowns, he reported no problem with the ICM, item work. So again, another advantage of Ninjaban is that they have a wider network. They are able to deliver to more places in the Philippines. Number three, and this is for direct orders, they're really a lot easier to use. Kasi yung Ninjaban pwede mo e-book online. Once you're a regular customer with them, once you're registered with them, pwede ka mag-book online, logon ka lang. So there's a web interface where you can just schedule a pick up. So this is really nice. It's really convenient na sila yung pupunta sayo, hindi ikaw yung pupunta sa career, saves you a lot of time also. Usually, mahabayong apila sa mga career. So malaking bagay na, sobrang simple lang yung checkout or kumbaga yung ordering of a pick up and then pagkuhan nila, ok na yan, direct yun na yan. You might be wondering bottom line though, yung mga items na pinandalako through Ninjaban, did they arrive? Yes, they arrive without any problems. Pero baka iniisip mo na madalinga mag-order, pero pag-pick up, pukuha ba or natatanggap ba nung receiver? And yes, wala pa nang palpak. All of the items that I've asked Ninjaban to ship or that I've shipped through Ninjaban, all of the items have arrived where they needed to arrive. Now, the bad. Because like any other career, there are areas kung saan-saan na pwede mag-improve si Ninjaban. Number one, medyo magulot talaga sila even compared to other shippers. For example, through Shopee, si X-pose sobrang on time yan. Kung mag-schedule ka ng pick up on Wednesday, dadating yan on Wednesday, hindi lang any time, usually yung X-pose na yan makagayan, 9.30, 10 am, masahan mo yan. Once you schedule a pick up, they will arrive. This hasn't been my experience with Ninjaban. Sometimes mag-schedule ka ng pick up, wala nang dadating. And this is particular to my Shopee experience. When you use Ninjaban with Shopee, they send two careers. One, a motorcycle to send over the way bills. These are the way bills. So may sunrider, pupunta sa shop, it'll drop off yung mga top. And then these are the way bills that you stick. And then a second career comes later on in the day to actually pick up the items. Yung problema dun, medyo madalas nangyari na dumada ting yung second career, hindi togo na yung mga items, pero wala pa si first career or wala pa si rider na magdadala ng way bills. So kung wala ng way bills, hindi ma-pick up yung items. I don't know why they use this procedure. It's really unnecessarily complicated. It introduces more points of possible failure into the whole transaction. In some aspects, mas mogulo yung Ninjaban compared to other shippers. Another example from our own experience is one time that they didn't pick it up. There was an item scheduled to go out. They didn't pick it up. This was a direct order with the shop. So yung ginawa ko, nag-anap ako online. Tapos may drop off points pala yung Ninjaban. I don't know kung tinaloyin nilito because this was like two years ago, a year and a half ago. The one I'm talking about, the one I brought my item to, was in SM Makati. So I had a staff bring the item. It was a computer case, all packed, ready to go, to the drop-off point, and they wouldn't accept it. Yung unang dahilan, kasi hindi ma-laki, they only accept small items. And then, tina nung ko, wala naman nakalagay dito, drop-off your item. Wala naman nakalagay na max. Ano diba? Max size, max weight. And then naging, yung, lig lang nagbago yung dahilan. The reason solidly became, kung bad di nila ma-tanggap, bad di nila ma-kuhay ang item, is wala silang tape measure and weighing scale. So, di pa parang logistics company kayo, yung drop-off point na kayo mismo nag-organize. Wala nang pang timbang, wala nang pang sukat, medyo, I think that really shows na, paminsan, medyo, disorganizerin talaga si Ninja Van, they should work on that. Just basic things like that. If you put up a drop-off point, I mean, make it clear what is being allowed at the point. And number two, make it possible for the employees there to actually accept the items that you said are acceptable through the drop-off point. So yes, organization-wise, Ninja Van can improve. On the quality of the deliveries, yes, paminsan, we get reports that, you know, there's cosmetic damage to the item. The box is kind of beat up when it gets to the customer. Pero, in fairness, hindi lang naman kaya Ninja Van nangyari yun. I mean, that happened also with other careers. So, it's unfortunate, but it's not unique to using Ninja Van. From our personal experience, though, this happened with a direct order. We had one item that came to the customer bukas na. And, you know, especially for PC parts, people don't like that. They want it sealed. They want it packaged as much as possible in original, you know, the way you got it from the supplier, ganun rin dapat yung begay mo sa customer. Kasi takot yung mga tao na either peke yung item sa luog, kasi nabuksan na, or sirana, pinalitan lang, hindi na brand new. So, you know, a lot of issues, a lot of insecurities when it comes to PC parts, so people really want them sealed. When we shipped it, the item was sealed. But, nung dumating kay customer, apparently nabuksan na ni Ninja Van. And, well, long story short, the customer rejected it. He sent it back. Sobrang hassle nun for us. Sayang yung, you know, sayang yung item. Sana, hindi na lang binuksan ni Ninja Van. They did not ask for our permission. Although, again, hindi ito unique. Hindi lang si Ninja Van ito. I've also experienced with LBC. Pero sa LBC kasi, they open it in front of you. Ikaw, pupunta sa LBC and then they ask ane yan, then you say computer part. Paggrimig nila computer part, nakikita mo yung mata nila, big lang yung lalaki na, oh, kailang koting na ito, baka, hindi ko alam, ano na sa loong niyan. You know, it sets of alarm bells for some reason. So, I've had the same experience in LBC. But at least in LBC, I know that I had to open the item, so I can warn the customer. All of the customer thinking everything is sealed and then pagtating sa kanya, binuksan pala ni career. So, that was definitely not a good experience, not a good shop experience with Ninja Van. Alright, we've done the good, we've done the bad and now we get to the last part, the ugly. Does Ninja Van have faults? Yes. Does it have good points? Yes, also. So, at the end of the day, do I think na justified batong lahat kong bashing kay Ninja Van? To be honest, I think they are a courier. They do their job relatively well. Sometimes may pagkakamali talaga, may pagkakulang. But also other carriers in our experience, I think the problem really with Ninja Van is that it has a really bad image. It has an ugly image. Hindi maganda PR nila. And I don't know how this started. Pero, I think psychologically kasi kapag may naring ka ng kwento na ay alam mo yung girlfriend nung pinsan ko na naringin niya sa bayon niya, na naka sa isang warehouse or something. Alam mo yung magkwento na ganoon na anayo-ayo na but there's this pervasive story na hindi okay si Ninja Van. And then ko ikaw, customer ka, may hinintay kang item. Tapos one, you heard that story and a number two, you heard that Ninja Van is your courier. Big lang kakabahan kay. Because you don't want that same experience to happen to you. So psychologically, para hindi ikot na sa utak mo na alam mo naringin ko na hindi okay si Ninja Van. And then may item ako na hinihintay galing sa kanila. And even though they have not done anything yet, wala na silang benefit of the doubt because of all this uncertainty or all of these stories that you hear about them. So for most customers or some customers, instead of giving Ninja Van the benefit of the doubt, they automatically get defensive and they would rather not go through the experience. So bottom line, what I think Ninja Van suffers from most is bad PR. Yung kumalat na yung kuyento, yan na yung nasa-isit na mga tao and even though wala silang direct experience of Ninja Van, yan yung prevailing image of them na hindi okay na courier. Bottom line for us, will Hardware Sugar still use Ninja Van? Yes. I found them to be at least as reliable as the other couriers. I like their easy-to-book interface. Yes, I'm sure I will have some headaches with them later on down the line na hindi na pick up or whatever, din usan yung item. So that is something that I need to coordinate with them. But at the end of the day, I think, you know, overall they're doing a good job. And some of it also is na silang ay yung pinakamura. So yung customers kasi yung point of view, okay lang pipili nila yung pinakamura pero gusto nila yung pinakada ay yung dalang bagay na yun. Pinakamura tsaka pinakadabest hindi ang suma. You can't get the best service for the cheapest price. I mean, you know, there's really a trade-off somewhere. But, you know, as customers kasi we're very spoiled, we think na ay kasi binayan ko na yan, binayan ko na yan. So therefore, dapat 24-7 pagtawa ko biglang sasabot kag at si career or something. I mean, at a certain point, it's a mismatch of expectations. It's already a bad image. At a certain point, there's also a mismatch of expectations. And really, if you want better service, you might have to pay for it. Pero yun, aangan daman si customer, diba. Kasi yung yaksan ay na tayo, free shipping, murang shipping, bakit ang mahal nung shipping. But, you know, shipping is a service. You have to pay in the careers. You have to pay for the gas. You have to pay for the maintenance of the vehicles. Hindi yun libre. The item does not magically beam out from the shop and then beam out. So, at the end of the day, I'll still use Ninjavan. But, if you do have negative or good experiences with them, please let us know in the comments because I'd really like to hear your feedback. Also, for us to determine what shipper should we use. Maybe we should have shippers for different areas. Maybe we should have shippers for different sizes so expo's can do the small items. Ninjavan, the larger ones. Or, you know, there's so many other careers but one experience has been with Ninjavan. Pero, bahawal yung mga kwento, nalarining mo lang sa kaibigan, ang lolo mo, na dumaan one time sa bahay, pero wala na di mo na makontak ngayon to verify the story. I mean, stories from your own personal experience. So, Ninjavan is not a bad ninja but maybe he still needs some training. So, I hope that these basic tips helped you. If you found this video helpful, consider buying from us Hardware Sugar at Lazada or on our website. We've been finding links in the description below. And thank you for watching. See you next video.