 Now Akash Lab has got Akash Tech support project for us, mended by Mr. Tushar Sharma and Mr. Virendra Verma. Akash Tech support provides a platform for Akash tablet users to freely express their problems, complains, ideas, and discuss their issues that they are currently facing with the tablet and its technology. In case the discussion forum is unable to solve their problems, they can submit a ticket and get their issues resolved by technicians at Akash Lab's IIT Bombay. Team is here. Good evening everyone. I, Gavdeen Kalra, on behalf of the Akash Tech support team, welcome you all. Let's have a glimpse of what we have done in the past two months. First of all comes the purpose of our tech support team. There are around 1 lakh tablets that have been distributed all over India in 300 colleges and if they face an issue, then what to do? Therefore to report these issues, they'll come to our website and report the issues. The technology that we have used, mainly we have focused on Python and Django. Last year it was Joomla and PHP and this year we have made it in Python and Django. The two basic modules of our tech support is the discussion forum and the ticketing system. In the discussion forum, we have created an online platform where the users can pose their questions and they'll get replies to their queries. We implemented it in the same way like the stag overflow where other users can also pose their replies. Earlier this facility was not available because only the admin used to pose the replies. One more module is the ticketing system. This is also used for submitting your queries. So ask a question, facility was there in the discussion forum but other users got to give the replies for it and if you want a reply and you are not getting it for a very long period, then the technicians from IIT, Bombay are going to answer it. So let's have a demonstration for it. Basically to submit a ticket or to ask a question you need to log in. Therefore we have created two functionalities, login and register. For every text field that is there the validations have been created in JavaScript and Django and for the login facility, now when the user logs in he'll have several options. He can go to his home, he can edit his profile and he can also view his profile. Now Shubham will carry forward. Once the person is logged in, he could either log in with his user is logged in, he could either go to the questions part see the queries, see if it has any interest of it. Like here he can put a downward query. Accordingly its value will change and it will be reflected into the questions part. The way in which its value is increased like frequently viewed, frequently voted or the ones which have not been answered yet and can post the answer in the same only. Together we have clubbed all the questions into categories. Here we can see category, their description and the number of posts that are related to these categories. Here is question is sorted according to the number of posts that it has. We have also maintained a user profile for registered person. So that could have got clumsy in that panel only so we have made that feature in a profile. Person can like search for a query also from here. Related question will be displayed. This was not in the previous Joomla site. Similarly there is a functionality like if we have here tags are limited, categories are limited but if we have multiple categories the person can search for a category also and results will be displayed and accordingly if he clicks on one of the categories all the related questions will be at his disposal. Like a person post a question he could view his profile and below that the questions that he has posted and the answer that he has answered it. Hello I am Kashav. So I will take you through the discussion forum. Now in this discussion forum as you can see this is the basic question displaying page which shows the title of the question and the body and related tag to it and the user who has asked it. So on clicking the title it will direct to a page where the title the entire body of the question is displayed and along with the answer given by other users. So suppose the user doesn't find the appropriate question in the discussion forum so he can ask a question there but for this you need to login since it's already logged in in the name of A, B and T, S, and so on. So I have a provision for asking the question here I will enter the title of the question. For example select the category and the tag and I will post the question. So when you post the question it will not be directly posted on the forum it will be sent to the admin for his approval. So once the admin approves it only then it will be shown. Now I will log out and will login again with the admin's ID. I will show the approval. In the admin's panel there is an option called approval and where you can approve a post or a reply that has been already given by any other user. So I have given a post so I will click on the approve a post section. So you can approve or delete the post it doesn't like suppose the user doesn't find appropriate replies to his questions then you can always instead of waiting you can always submit a ticket to the admin for the pick reply. And for that I would like to invite Anurag to continue. In order to submit a ticket I will click on the submit ticket link He has to first login in order to submit a ticket. So the fields required here are the tablet ID. By clicking on the user name here upon submitting a ticket he is presented with a unique ticket ID and the user has also an option to view all the tickets submitted by him. The user can view all the tickets submitted by him and earlier in the pre-existing system the admin only had rights to close a ticket and in this newly implemented system we have transferred that right to the user now the user if satisfied with the reply of the admin he can close the ticket by himself Now we are going to look at the admin dashboard so I am going to continue So for the admin dashboard we have to login as admin So first I log out and log as admin This is the dashboard and this is the ticket submitted by Anurag just now Wi-Fi connectivity So if admin wants that it should be forwarded to his staff member so he can add extra email like CC Oh that is the response Yeah yeah Yeah if he wants that his staff member also be informed about this so he can add this