 Okay, so creating a culture of customer satisfaction and how it leads to word of mouth promotion, right? So, so I'm going to start with a pizza story. Right, ཤ༽ ཤ༽ ཤ༽ ཤ༽ ཤ༽ పరారనౠరిలీనాలీ మ్పకిమ్రంచారిలీపనంత౶న్ష్టరామనునాయెచింతర్నను. ఆహ్డికి మునడారిరినియుషసంత౶రలీత౶ార్పను. ་་་་་་་༒་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་་ the art of customer satisfaction and how it leads to word-of-mouth promotion. First of all, let's start with this quote. Customer satisfaction is a very important aspect and customer satisfaction is completely an evolution of an emotion. When you purchase your service or product on your website, you will get a good experience, but still, you will get a bad experience because you cannot exceed your expectations. Second, sale carbon, your website or your marketing content, somehow your performance will be automatically set by the user. You will get a very good feature on your website, and you will get a very good YouTube video. So, let's start with this quote. You will get a good performance by the user and the customer. Now, let's start with the expectation. When the customer is satisfied, when your performance of the product or service will exceed the customer's expectation, you will be able to reach customer satisfaction. When the customer is a loyal customer, you will be able to use word-of-mouth and when you are a new customer, you will grow your business when you are in this circle. This is the importance of customer satisfaction. Now, I want to make the customer happy. First of all, we want all our customers to be happy. First of all, in order to decide, we need to have a month with all our customers. Every day, we use any product or service. Right. And most of us in this room have their own customer. So, we want all our customers to be happy. We have to question ourselves, when the customer is happy. There are three scenarios. The first scenario, the product or service that I have purchased is of good quality and I am satisfied. That is scenario number one. Scenario number two, the product or service that I have purchased I am amazed by the service or the product. And my expectation is that it will exceed the customer's expectation. I am relieved. The product or service that I have purchased is of good quality and I am satisfied. These three scenarios will make us happy. So, in our three scenarios, whenever we fulfill our customer, we can make them happy. So, I am telling you, the customer's service section is completely fixed. The customer's expectations exceed the customer's expectations. So, in one process, we can reduce the customer's expectations. But it is very simple. It is very easy to reduce the customer's expectations. So, why wouldn't we just lower customer expectations? Let me ask you a question. Let me give you an example. Suppose, I have a food delivery app. So, when the customer comes to the website, I want to give a certain amount of expression. I want to give a certain amount of service to a certain area. So, I have written that I will give a food delivery app within 10 minutes within the select area. So, how do I give the expression? What will happen to this? You can out-try the competitor. So, I will give a select area of 10 minutes. So, to set a competitor to another company, you have to set a high expression to the customer. So, when the competitor comes to the company, you can't get a game. It is very simple. And, at the same time, all of us are customers and we can grow our company. So, all of us are satisfied with the customer. What will happen? To satisfy the customer, the first point in the app is the core three points. They exist. The customer exists. The customer or the user exists. So, the customer or the user exists. We have a lot of users who directly pay us review or good content or good marketing or word of mouth. So, we pay the customer and the most crucial thing is that they have questions. The question is when a user doesn't work for the customer and believes that the question is there, the answer is supported. They believe in you and they have questions and you have to answer them questions. Give the customer what they want. Grille them, value them, listen to them and help them. Add your personal touch. Our customer support will work now. Our own reply and response will be personal touch. I will share a small example. When I started in 2019, the user who used to discuss with me got access and then I knew that after two months I could not know what is happening. When the user replied he said that he is staying and that he can't know what is happening. He went to my site and asked me many questions about the site. Our support agent confirmed that he is working with us in the future. Plus, what is happening is the customer replied after two days to me and said it is very beautiful and I want to say and believe in you I can not hope. And it was enough for me to open a ticket in the next months and ask for a high-hello call. Important thing is I cannot Sorry I scolded you but you can다� Enough of you This is enough This is bad You need to have more It's paid This is not enough You could only take Enough, you're I've everything You can goLAUGHING No no I can go No, I can go No no There's no Thank you You can see See the Listen See the Look at See the Notice See the戒 And Remember Not You can seerisic Okay see scholars and They're See. See See See See రతికో ట్రర్టికే కటికే నికిచోంని కోనంధరాచ్ వారినతిస్న్బరి. కచో కారోటియటార్రి. రకోటరికో. I am Trying to Understand国 원�nahme Thank you so much I have a question about The reality is that we need to understand customer's personality మారినినిలులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులులుల ... ... ... ... 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Thank you so much.