 Our Tablets, Just Toys, How to Get Work Done, and Be Green with mobile devices. Thanks so much for joining us today everyone. My name is Becky Wiegand and I'm the program manager here of our webinar program at TechSoup Global. I've been with the organization for about 7 years, and prior to that spent a decade working at small nonprofits in Washington, D.C. and Oakland, California. Also joining us is TechSoup's own Jim Lynch who's had a long career at TechSoup and has been involved in creating all of our environmental programs. He's written extensively about mobile technologies, tablets, apps, and telework, and how they're revolutionizing the workplace, decreasing operations costs for organizations. I like to refer to him as the Godfather of our refurbished computer program because he really is the person who established it and helped refurbishment take off worldwide. I'm proud to call him my colleague and friend, Mr. Jim Lynch will be joining us and sharing a little bit about the green benefits of tablets because we are in Earth Month after all. Also joining us today is Glenn Collins who's been with CDI for more than 7 years and heads the development and delivery of the company's mobile technology offerings. Working with Microsoft, Intel, and other leading technology companies, Glenn's goal is to lend a hand to our customers in the education and nonprofit sectors by improving learning outcomes through the deployment of cost-effective mobile solutions. His extensive experience with technology and customer relations helps him generate solutions that bring exceptional value to CDI customers. So he'll be talking to us about tablets overall and later on in the program we'll also have time to talk a little bit about some of the discounted hardware that they make available to nonprofits and public libraries in the United States. You'll also see assisting with chat my co-worker, Ali Bezdikian, who is the interactive video and events producer here at TechSoup. She will be on hand to help flag your questions and help you with any technical issues throughout the webinar. Now TechSoup, we are here in San Francisco's office. Jim actually is traveling today in the great state of Texas. Glenn is joining us from I believe a suburb outside of Toronto in Canada, but I believe CDI's headquarters is in Chicago area. So go ahead and chat in to let us know from where you're joining today. And I know everyone can't see what's being chatted in, so I'll share a few of the places I have folks saying they're from Minnesota, Illinois, Colorado, North Carolina, Pennsylvania, New York, Arizona, New York, California, North Carolina, Alabama, Vancouver, all over the world and all over the country. So we're glad to have you all joining us. Thanks so much for chiming in the chat. If there are things that you chat into us that we think would be useful for other participants to know or hear, we'll be sure to try and share those back out with you. We have around 160 people on the line with us right now, so I'm really glad to have you all joining. A look at our agenda, we will do a quick introduction to TechSoup. We'll have a poll to get you to weigh in on how you're currently using tablets. We'll talk a little bit about how these are greener tech, and then we'll talk about the big question of the day, are tablets, tools, or toys for your workplace? We'll spend a little bit of time talking about laptops versus tablets, and what to look for in office grade tablets if you decide you want to go down that road. We'll have a couple of minutes toward the end to discuss new and refurbished hardware through TechSoup, and time for Q&A. So TechSoup Global is a nonprofit network of 63 partner NGOs worldwide operating in 121 countries, working to provide technology, knowledge, and resources around the globe to social sector and civil organizations. You can learn more about our work in our 2014 year-in-review which is linked on this slide. You can't click it today, but you'll have this slide deck and you can look at it later. We have done this all over the world, delivering services to more than 615,000 NGOs to the tune of nearly $5 billion in technology products and grants for the greater good. So I'm proud to have been not only a TechSoup user before I started at TechSoup, but also a TechSoup staff person. You can learn more about our programs at TechSoup.org. Now we're at the time where it's up to you, our users, our participants in today's webinar. Feel free to click any of these that make sense to you. Are you currently using tablets at your workplace? Yes for staff, maybe yes for patrons or constituents. Maybe you're not, and you don't know if you will bother going with tablets at any point soon. Maybe you aren't yet, but you plan to sometime in the near future. And if you have something else to tell us, go ahead and chat in the comments. I think it's interesting to note that around half of our registrants for today's webinar came to us from public libraries, so we're glad to have you on the line with us. We serve public libraries and nonprofits with our programs, but on our general webinars that are not specifically library focused, we tend to only have 15 or 20% participation from libraries. So we're glad that this is a topic that's of interest to both our audiences that we like to serve. So I'm going to give just another couple of minutes for people to respond. I have a few folks saying that many volunteers are bringing tablets in. Somebody else is saying, I'm in between no, not sure, and not yet, and plan too soon. So maybe this webinar will help you make up your mind on that. Some people will say I use my personal tablet at work, but internal staff use desktops, client facing staff use laptops, the whole variety. People are saying they use it for workshop sign-ins or student college visits, bus trip sign-ins. Lots of great responses coming into the chat. So I'm going to show the full results so everybody can see how our audience stacks up. It looks like half of you, sorry, not half of you, around 40% of you are using them for staff in some capacity or another, and around almost 30% are not, and are not sure that you will. So that's a pretty good spread between our audience on the line with us right now. And around 20% are saying not yet, but we plan too soon. And another 21%, yes, for patrons or constituents. So this is really helpful for us so that as we get into this topic more, we can use the experiences that you've shared with us in this poll to educate a little bit about how you're using them and how we can serve you in using them. All right, I'd like to have Glenn Collins from CDI join us on the line to talk about that bigger question of how we've framed today's event. Are tablets just toys? Glenn, what is your take? What do you think about that question? I think it's a great question, and I think the right answer is it depends. So I'm going to jump in and take over, and we'll come back to Jim I assume shortly. So thank you very much for inviting me today. I'm very happy to be a participant and certainly we enjoy our partnership with TechSoup. And when Becky asked me to do this, originally it was a bit of a challenge because of the diversity of the audience. So I tried to say, if it was me, what would the questions, and if I was in the audience, what questions would I want to know? And I'm assuming that everybody that's joined is looking at, and at least 40% of you are using some type of mobile device. And the question really starts to be, should I be looking at a laptop, a tablet? What can I actually do with a tablet if that's what I choose? And then maybe that will help me make my decision. And then I guess the last question is, if that was the route I was going down, what should I look for in a tablet? So hopefully I will give you some answers or at least invoke some questions you need to think about as you're making these choices. So laptop versus tablets, really I guess the line of all of these devices is beginning to blur substantially. So I just really want to start out by talking about the dominance that mobile computing is starting to take over the world. And that's really because people want the ability to do computing anywhere anytime and the convenience of having something that comes on, turns on in a hurry, as opposed to what we're used to in a desktop environment. And in many cases the tablet's adequate, you may need a laptop, etc. We'll touch on all of those things in the next little while, but the real move to mobility for the convenience of being able to do stuff anywhere anytime has been made available to us because of the powerful systems available that are affordable and available today are so different than they were just a few years ago. The Internet world, if you will, where all of the applications and content, in the case of libraries, often e-books are available electronically. So we consume information substantially different than we used to, and that really lends itself towards that mobility and being able to do that anywhere and anytime. So we're starting to see the mobile devices take over the market, but we're also starting to see the delineation between form factors to begin to blur. So you've got form factors like a phone, and you've got what they consider a tablet was the top way between a tablet and a phone. You've got a tablet which is a pure, maybe an iPad would be a pure tablet. And then you've got two-in-one devices that are very much kind of a crossbreed between a tablet and a laptop. And then of course you're all very familiar with the laptop. The reality is that all of those devices have a use and a function, and many of us, including myself, carry a 6-inch phone, I carry a 10-inch tablet, I carry a laptop that has touch on it as well, and a desktop. So I have four devices that I use every day depending on what functionality I'm trying to do. And I don't think that's going to be abnormal going forward. But let's talk a little bit about when is the choice right for a laptop versus a tablet? And laptops obviously have been around for a long time, and they're very popular with a lot of groups and poor specific users. And likewise, tablets are the same way. So let's take a quick look as to the strengths in each of those. So basically the laptop has morphed into a device that is now almost as powerful as any desktop out there with the convenience of being somewhat mobile, somewhat light, and somewhat fashionable I guess to some degree. So as time goes on, they're becoming more functional, more powerful, more lighter, and more slim. The mobile computer started out many years ago as what looked like a sewing machine used to carry around, and they've come a long way since then in terms of functionality, the quality of the screens, etc. So these actually have taken over and will outsell desktop computers substantially. All the mobile categories will over the next little while. And so you're all very familiar with them. I think there is a move to kind of move laptops to be more tablet-like. So the size from the 17-inch devices that we used to see are now morphing down to 11.6 inches. They're becoming convertible so that I can actually flip the lid over and touch the screen over. I'm sorry, lie it flat and touch technology just like a tablet. So I think again the laptops, the strength of the laptops is for creation. So if your functions that you're doing on a day-to-day basis are more from a creation standpoint than a consumption standpoint, then there's a lot of benefits to using a laptop. And then we look at tablets. Tablets are lighter. They are the most current of all the technologies at the moment. All of the manufacturers are racing toward coming up with the ultimate solution for everyone. Thank you Steve Jobs for creating this category that didn't exist, that was ignored by Microsoft and Intel, was ignored by a lot of people, but Steve Jobs had a vision that it was going to be a category and he basically created a category that is new within the last four or five years. And is now, they're predict by 2016, they'll be more tablets sold than all of the other form factors combined, laptops, notebooks, desktops, all combined, they'll be more tablets sold. But again as I said that's a tough measurement because the form factor, the tablet is getting closer to the notebook and the notebook closer to the tablet, so the line between them is starting to blur. So the strengths of the tablet devices are actually, some of them are very obvious, they're light, they're really easy to move around, they turn on in a second, they're basically instant on machines, which if you want to do some quick surfing at a restaurant or you're mobile somewhere is a very convenient feature to have. The design of the devices is actually the chipset, everything else. They designed them so that they would, they're fanless devices so they can make them a lot smaller. They created a chipset that allows them to be almost without causing heat. So the challenge for years in portable technology has been the heat that the chipset gave off. Well, that wasn't that long ago that Intel came up with a chipset that they used in these devices that allows them to be fanless and allows them to remain cool. So that chipset is also one that allows for a long life battery. So it has some limited functionality because they gave it the things they thought people with mobile devices would want. So some of these devices, because of that chipset, will get 10, 12 hours of battery. Some of them as many as 14 hours. And they're also designed from a graphic standpoint so they will produce higher resolution graphics quicker than most of the other devices. So you've got these devices that are designed for consuming information, consuming media-rich information at a very high speed in a very expensive way. So again, in a very general terms, if you are a consumer, more consumer than a creator of content, then this is a great device to have. And the younger generation in particular loves the touch. They love the ability to use this anywhere. So some of us older people are looking for keyboards and we want to engage with the device differently. But the newer generations are very much used to this form factor and have picked it up and learned it almost instantly. So I just tried to put in a little comparison. And again, understanding, I even stuck in a picture of a 2-in-1 which kind of sits between a tablet and a laptop. But if I just do a quick checklist, the laptops tend to be more powerful. They are much more powerful chipset. The chips, of course, create heat. So most of the laptops require fans. It causes all kinds of other technology issues. But it also drains the battery. So you don't have long life batteries in the laptops. Typically you've got two, three hours. Again, I talked about the creation versus consumption. So if you are doing a lot of work, if I have to type along paper, I'm much more likely to do it on my laptop than I am on my tablet. Many of the devices out there aren't touch. So if you get used to touch, you have to spend a little more money on a laptop to get touch in it. But most of the most of the experience we have are not touch devices. And relative to tablets, they tend to be more money. Although there are some, the introduction of some devices that actually use the tablet chipset in them that are now, they look just like a notebook, but they have the insides if you will of a tablet. And the price point on those is in the $250 range. So the industry is changing depending on the customer's needs. And if I look at tablets, I talked about the strengths being the battery life, the graphics ability to present rich media in a better way. They are typically better priced than an equivalent laptop or notebook. They are smaller, they are lighter, they are more portable. And again, the device is really designed for consumption. And if you are trying to make a decision between the two of them, there is a whole bunch of things, and we will go through that shortly, but there really isn't a clear choice because it depends so much on what you are going to do with it or what your employees or staff or customers are going to do with the device as to which one makes the better choice. So what I tried to do is just put together some, so these are some statistics and some information on tablets. I apologize for breaking the rule on PowerPoint and putting too much text here, but basically I thought there was some information that was relevant, and that is really, as I said earlier, the concept of tablet, the growth in the tablet industry is beyond anybody's imagination. There was 235 million sold in 2014, and 2016 they assumed that 30% of all small business, medium business, large business, enterprise, education will all carry a mobile device of some kind. And further to that point, as I mentioned earlier, it is expected that either this year or next year, the sale of tablets will eclipse the sale of all other form factors combined. So there are many ways that you can boost productivity. People tend to use the devices quicker, more often, they are more responsive when the device is with them and they can use it anywhere, anytime. So from an employee's standpoint, there are studies that show that you actually, if the application is correct, the productivity of that staff goes up by having the devices in their hands. You can utilize it anywhere, anytime, which I think is important. So you think the applications that are available, you are not tied to a desktop. You are not even tied to where you have to find a place. You can sit your laptop down, open it up, wait for it to boot. You can basically turn these on, they are instant on, and off you go in terms of utilizing the device. And often now, particularly in North America, Wi-Fi is so readily available that the device is not only up and running and on all of these devices, you can actually do work on them without connecting, but most of them have access to Wi-Fi just about everywhere. So that makes it a big difference in terms of the usability of these devices. So tablets for business. And I looked at this and knowing, and I say business, which with my real meant was for organizations, the non-profit organizations that are on the call today really because a lot of the functionality that a business does, the non-profit organizations have to do as well. So things like the cloud or the Internet or whatever we want to call it this week, are really allowing the world of business or the non-profit organizations to utilize these devices in way better than ever before. The access to having all of your documents in one place that are accessible from the web, the concepts of having online applications available to you, they all make these devices almost interchangeable. So you might want to, you may have a desktop at your desk and a tablet elsewhere when you're mobile, and yet you can do pretty much the same function, maybe not as easily on the tablet as a desktop, but you can actually do those things. So myself, as I said earlier, I happen to have everything in a Windows environment, but you could do the same thing with Apple and you could do the same thing with Android. I have a Windows phone, I have a tablet, I have a desktop in my office, and I have a notebook. And all of them are synced. All of my documents are online. No matter where I am, what device I have in my hand, I can actually utilize those devices. And I use Windows just because I'm 100 years old and I've used it forever, but the same holds true if you're using Google Docs, the same holds true if you're using iCloud or iPad applications. All of those things are available to you. So the concept is really, the device is important and it's what you're used to, and you use the right device for the right activity, but truly, in today's world, almost everybody has the ability to utilize multiple devices to create and get access to their own information. I saw somebody talk about Office 365 in the chat room. I mean, Microsoft, Google, Apple, they've all done a really good job of moving productivity tools to the cloud and allow you to do all kinds of things on all kinds of devices. And Microsoft's environment with Windows 10, the actual operating system will recognize what it's running on and it will provide you an interface that's appropriate for that software or for that device. So you could use PowerPoint on any device and if it's on a phone, I'm going to have a slightly different interface than I am on my desktop because it will automatically figure it out and design it for the phone. That's where all of these things are going. And I know Google is doing the same thing. I work with Google all the time. I know where they're going in terms of Google Docs, etc. So I guess the interactivity of all these devices certainly is something that you're going to have to provide if you want productivity out of your organization. So lots of new devices, almost every new app is being designed not only as the application, but to have the ability to present itself depending on the device you're utilizing. So anybody that's all websites now, when you produce a website, you're producing it so that it can be seen on a desktop or a notebook or on a mobile device, a phone, a tablet, a tablet, all of that is trending toward us being able to use the right device depending on what we're trying to accomplish and where we physically are. So tablets allow you to do all the web activity. We talked about this. It's great for consumption of information. You can do basic emails on it all the time. What I do with mine all the time is I talk to it. I don't have to type on it. I can just use the Windows environment. I can speak to it. It will do voice to text and that way I don't get caught texting while I'm driving. So I can utilize that function on my tablet or my telephone. Productivity tools, again, in Windows case it would be Office 365, Google Docs. You can use Microsoft Office on an iPad environment. All of those are available to you. Productivity tools, there's tons of them for the tablets. And in the Android world, there's lots of free ones. So they have KingSoft software for Android which is very much like Microsoft Office. It will actually allow you to add it to Microsoft Office documents. And then of course everybody who's producing applications now are trying to produce it so it's available in the cloud. So the move from owning and licensed software to renting time or renting a subscription to a service that provides accounting information or all of these things, you can do all of that online today. So it really makes the device much more. And of course just like we're doing today, this meeting online, you could do it on a tablet. You could do it on a phone. All of the meeting tools are now allowing you to utilize mobile devices. So you can sit in on this meeting while you're at a Starbucks having coffee. So I started then, given the audience today, I thought the other thing that was interesting is I spent a lot of time with educators talking about the utilization of tablets in transitioning the way we educate our students. So I went back and I started looking at what do I know that I can help the library folks on this call with. What I started to find out was that many of the libraries, obviously for a long time there was PCs available in libraries, desktop computers that they shared with their members. And a lot of those are now being replaced with mobile devices. And because they're cheaper you can have more of them. They're also on loan now. So there are a lot of libraries that are attracting members by lending out these devices. And obviously with the advent of eBooks, the whole concept of the hard copy book is changing. Some will argue for the worse, some will argue for the better. I probably read a book every two weeks and I haven't bought a hard copy book in four years I don't think. So the convenience of being able to buy a book at 1 o'clock in the morning when I need to sleep and I need something to read far outweighs the hard copy concept. Anyways, so I think libraries can utilize these devices in a creative way that draws more customers and draws more members. There's a buzz about tablets. It is for a lack of a better term, a sexy device right now. If you are able to provide your public with the access to these, they normally wouldn't have them in a way that's obviously meaningful to them to consume information. It makes a great deal of sense. I also found some libraries that were providing training sessions for iPads and Windows devices, etc. So I thought that was a pretty good concept because again, I know libraries are constantly trying to figure out how to continue to drive people in and to build up your membership. So those are some of the things I was able to come across in doing a bit of research for today. So if you are going to buy a tablet, if you are going to buy tablets for your utilization, then what are the things you need to look at? Does it make sense to you? And as I said earlier, it depends. The first thing I ask everybody when we start is what are you going to do with it? What do you do most often? What functions do you do when you are utilizing technology? So is it the right fit? What environment are you working in? When I say that, I am talking about ecosystems. Are you in the Windows environment? Are you in an Apple environment, etc.? How long do you expect it to last? Because most of the consumer devices are built with about a 24 month life cycle expectancy. And that isn't from necessarily just a manufacturer standpoint. That is what they anticipate the consumer will own it before they buy new technology. So if you are expecting a device to last longer than that, then you have to start looking at different form factors maybe, or a device that is built to last that long. Then you start saying from a mobile perspective, what screen size should I look at? Because they range anywhere from 7-inch, which is almost a phablet, to a 11.6-inch device that is a 2-in-1 with an attachable keyboard. There is a wide range, so you get 7-inch, 8-inch, 9.5-inch, 10-inch, 10.1-inch, 11.6-inch. Those are the fairly standard screen sizes, but you also have to consider screen quality. I will talk a little bit about that in a second. So what kind of connectivity do you need, or do you have? So you have to kind of marry the ability of the device to utilize the infrastructure you may have invested in. Storage space, how much storage? What do you expect to keep on it? How are you going to utilize it? Those things will determine what configuration of a tablet you might want to consider, and then what apps you are going to run on in what ecosystem, and what accessories, and how much do those cost. So I'm going to get into just kind of the highlights of those things. I get to ask this question more than any other question, and that is, which ecosystem is best? Should I buy a Windows device, an iPad, an Android, or a Chromebook? And the answer is, it depends. The one thing I prefer to do is I like to have one in ecosystem for all my devices, but it doesn't necessarily have to be that way. It just makes the transition between devices easier. So I tried to put this together without getting into great detail, but from a Windows device, some of the strengths are it's familiar, it's compatible with other devices you're probably working. There's tons of apps. Office 365, I talked about cloud services available for Microsoft. There's actually quite a bit of them. You get free storage, free mail, you can get free outlook online. So they kind of provide all the same functionality as Google does. So although Google has Google Docs that you can use online, Microsoft Office Online is free for anybody that buys a Windows 8.1 device. And you just log in, you set up an outlook account, you have mail, you have storage, and you have all of their devices. Likewise, iPads have some strengths. Obviously, they're familiar to everybody. They've been around the longest in this form factor. They are intuitive to use. You put them in a student's or a child's hand. They get to pick it up and work it right away. More importantly, there's enough exposure to them through the interface with the iPhone that the iPad gets, you can learn it pretty quickly when you pick it up. It is a consumer device. It's been bored out as a consumer device. And the consumers have driven it into the business world. If you talk to the IT professionals, they're not crazy about it because it's a hard device to manage. And there's some security issues around it. But most people would prefer, that have used it, would prefer to stay with it. As I said, cloud service is much like Microsoft. You can use cross devices so you can use an iPhone and a Windows device, a Windows tablet. Likewise, an iPad, an iPhone, and a Windows environment. And everything that's on the cloud is accessible from either device. Android is a next platform. And Android is typically less expensive than the other devices. I would say that its strength is that you kind of get what you pay for. You can buy Android devices for $70 and you can buy them for $700. The challenge is the quality of the product. It's a very popular interface in phones. It is now, if you look at all of mobile devices, it is now the largest OS of all. So there's more Android devices sold than Windows and iPads combined. Now that's primarily in the phone market. But they have done very well in the consumer tablet market as well. And then Chrome is fairly new. And Chrome is really just a, it's a very thin OS that allows you to operate an Internet appliance. So you basically have an Internet terminal that you can carry around. As long as you have Wi-Fi, it gets done fairly easily. And then Windows again. Windows has come out with 8.1. Soon to release 10. I've seen 10. I've played with it. It's actually a really cool product. It's the way they present it. The biggest challenge with the Windows device I think is just the learning curve. It is quite different than other Windows interfaces. And it takes a little while to learn. But it is an extremely powerful tool. And it is a wonderful tool to use and a great platform to use. We talked a little bit about Apple already. I'm just kind of hurrying up because I got about three minutes left. So I'm going to pace through some of these things relatively quick. Apple has tons of applications. You can't really go wrong with the iOS machine. Android devices, the only downside to an Android device that I see is that Google has no commitment to backwards compatibility. So if you bought a KitKat version of Android device and they come out with Lollipop which is their next version of Android, there's not any guarantee whatsoever that it will be compatible. And that to me is a bit of a concern because that's not the same as the other guys. So what other features do you need to think about from a screen perspective size the type of touch it is, the resolution, and protective glass? If it doesn't have protective glass, then you can add it, but you need to buy a cover. Otherwise you'll scratch it and make a mess of it. Wi-Fi, single most important thing if you're using it all the time online is how quick is the Wi-Fi in the device compared to what I'm connecting with. So if I have AC connection which is a gigabyte to the desk, I'd better have an AC tablet or I'm going to be waiting a while. Again, this is all relatively new that the Wi-Fi features in the tablets has really improved over the last 18 months and what I see on the horizon is almost every device will come with gigabyte Wi-Fi. Ports, I always look for a full-size USB, some kind of memory slot, HDMI device so I can connect it to a TV or something easily. And then you start looking at what accessories are you going to want. So the price of the device is one thing, but if I need a keyboard and a stylus and a case, I should be looking at that as a package as opposed to the device. I promise I'm going to get here shortly. And then what other things to consider? Warranty coverage, price obviously. Serviceability, so not only warranty, but where is it serviced? Do I have to ship it back? Can I be without it? All of those things. And then how long do you expect to own it? All of those things will help you make a decision on which device is right for you. And I'm done. Terrific, Glenn. We have a lot of questions that have been coming into the chat and we will get to those in just a few minutes. So if he's not back on the line, I will go ahead and cover these even though it's sad not to hear Jim's voice since he is really an industry leader in refurbished technology and not just refurbished technology, but in all things green technologies. And if you're not familiar with some of his work, you might have heard of Microsoft's authorized refurbisher program which has been worldwide in nearly every country where Microsoft partnered to give refurbishers licenses worldwide and really made refurbishing computers an industry of its own where it had previously not existed for the green benefits of extending the end of life of PCs that were cycling out every two to three years in larger corporate institutions. And Jim was really the person who came up with that idea and founded that with Microsoft in partnership. So he's really kind of legendary for his work. So I was hoping to hear his voice on the line but it sounds like he's not there yet. Quickly cover these couple of slides and then we'll move into a little bit about the discounts and donations that are available through TechSoup site. Then we'll get to your Q&A. So TechSoup obviously has a long tradition of green IT and we do that in a whole host of ways by introducing technologies and inviting partners to help nonprofits, libraries, and churches use less paper, use less energy with your IT, cut down on travel, and promote telework which I know that's part of that work from anywhere, anytime, functionality, and benefit of having mobile tech in your office. And we also help to reduce electronic waste with refurbished hardware programs like the partnership that we have with CDI and some other refurbishing partners. And we also help ensure that there's appropriate end of life for your IT equipment. So if you request a tablet or a desktop PC or a laptop through any of our programs through TechSoup there are electronic take back programs that help ensure that those products once you're done with them are properly recycled and the parts that can be used can be put forward into other products and reused and recreated and the parts that can't be properly disposed of so that they're safely put out into the environment or more safely. So we have a green technology product donation page that shows all of the different green IT donations we have in our program and a lot of content that we share on our GreenTech Twitter feed. And just to give you some idea of the comparison of why tablets are considered greener is that looking at these first three bullets where desktop computers use 150 watts of electricity during normal use, laptop is 30 to 40 watts, a tablet is only using 10 watts and costs only a couple of dollars of electricity per year to run them. So a huge difference in your energy cost and your usage. Tablets also take less and fewer materials to create than larger desktop PCs. And because tablets contain these circuit boards they should be properly recycled at end of life so that we can get those copper gold rare earth pieces out of them to be reused and the toxics out of our natural environment. So keep that in mind if you've got tablets and you're cycling through them with that statistic that Glenn shared earlier every 24 months that they're going in and out of service it's kind of shocking and appalling how quickly we're rotating through this and creating so much e-junk that you're aware of how to properly recycle and get those back into appropriate channels so that they can use what they can extract from those can be reused and what they can't is disposed of properly. You never want to throw those in your trash bin. There's also this little greener IT challenge and an energy savings calculator so if you're looking to lower your own energy cost of your organization then you can go ahead and do that little challenge to see how much money you can save on your technology with your green changes that you may make between getting laptops or desktops or tablets. It will calculate out the details for you. So moving us forward tablets through TechSoup, I just wanted to highlight we do have a CDI discount program with TechSoup and CDI has both new and refurbished computers. I mentioned in the description of today's event that one of our attendees today will win an Apple iPad 2 tablet which you see highlighted here on the screen as one of the options. There are a few others that are on their program as well but I just wanted to highlight a few of these. These are all higher end business grade tablets, the edu gear, there's actually two edu gear ones, one that I don't have screenshoted on the page but those are really I think best tailored for educators or people who are doing more classroom like education because they come pre-installed with a bunch of resources that are really intended for an educational community. And then the others are a variety of these real pro tablets and they vary in price. I think the lower price end of the spectrum for these was I think around $178 through our program. So certainly more than the off-brand Chinese one that you might buy through a co-op or something like that where it may only cost you $100 but they are also much more powerful and they come with a lot of software and benefits installed on them already. And then I also wanted to mention the refurbished computer initiative which I highlighted briefly when I was talking about Jim's work that he started this program and it is to help keep and extend the life of computers particularly those higher grade, higher end business computers that giant companies like General Motors or Dell, they might have 30,000 employees and they might be cycling out a third of those computers every two years. And those computers can then get directed into channels to extend their lives another three to five years often. And we do that, you can go to our refurbished computer initiative catalog and actually I'm just going to highlight here really quickly. See at the very bottom of my screen is a blue browse RCI products button. I don't know if you can see that there. If you click on that, the next screen it takes you to is this drop down tab screen where you can look at RCI tablets, you can look at desktop PCs, you can look at laptops, and then you can also select under tablets it offers refurbished tablets or new tablets. If you are looking at PCs or laptops you can select high tier, mid tier, or lower tier and they have different benefits. Some of them have different things installed and they all have warranties which is great. So the CDI tablets I believe come with a one year warranty which is a terrific out of the box warranty that they offer. And then I think you can even extend that directly through CDI for up to three years. So you can keep it lasting and keep it serviced and in service for a long time with your organization. So before we turn over to Q&A I wanted to highlight a few additional resources on TechSoup's site that extend a little bit of what we've been talking about today. So for those of you looking for a real guide to buying tablets, we have those resources on our site, laptop versus tablet, what to consider, how to choose a mobile device, and these go over all of the details from how much RAM, how much memory. If you are doing primarily cloud applications and you've got your data stored elsewhere, you may not need 64 gigabytes of memory. You may be able to do it with a much smaller memory as long as you've got a good connection to the Internet or maybe built in 4G or something like that. So these different guides can help offer some places to start if you're looking for comparisons. We also have lots of content on apps and how to jumpstart your productivity with 75 mobile apps. This is a webinar from last year on mobile tech for offices and people. It has a lot of information in it about bringing your own device. So for those of you who have staff or volunteers who bring their personal devices to the office, things to consider and how to help set that up so that your network is secure, your data is managed well, you're not violating any HIPAA compliance or PCI compliance laws that you may be required to follow at your organization. So lots of different resources, mobiles for nonprofits and libraries, definitions and terms, how to get started, telecommuting, all kinds of resources. I also highlighted a list of resources specific to libraries. Since I know so many of you are joining us from libraries, we have a lot of content that we've covered on this as well. If you're helping patrons with e-readers, we recently ran a webinar on that topic. A great event you should check out that gives some tips on how to do that well and to support your patrons. Lots of different resources here on using apps for story time, e-books, accepting mobile payments at your library, things like inventory. So these are all included in the slide deck that you'll get from me later this afternoon. You'll get a follow-up email that includes the full recording. They are all available on our website too that you'd have to do a little searching to get this full list. So look for the email and pop open those slides. I'll be sure to call a few of them out in the follow-up email in the body of that email as well. So with that, I'm going to go ahead and open us up to questions and let me pop this window open and let's see. Allison asks about HIPAA compliance which I mentioned and concerns about using the cloud with tablets. Glenn, do you have any advice or tips for organizations that want to be embracing some of these new technologies which often require a little bit more of our use of the cloud instead of locally installed software? How they can manage regulations like HIPAA compliance or PCI compliance that limits where they can hold their data. Do you have any suggestions on that? Again, most of the providers of those services will publish whether they are compliant or not. I know because I built some data centers what the requirements are for their end of it. I'm positive Microsoft, Google and all of those folks fall have the physical capability of doing that. Quite frankly, I haven't had a conversation with them whether they check that box in terms of utilizing their services. But I do know that most of the cloud services and applications, if you ask them, you'll make a determination whether they are compliant or not. Yeah, and I would agree that it's always something you want to go to that individual cloud vendor or whoever the host of that service is and ask them. I can say for Microsoft's Office 365 having done a number of events with them on that specific topic that they say that they are fully HIPAA compliant and that they are maintaining a huge battery of security checks and double checks and backups and things like that to ensure that your data doesn't get into the wrong hands. We can say that, but we also know that in reality people hack the iCloud and get celebrity photos and share them online. So things can happen. So for sure if you are in an industry or sector where you have sensitive health data of your clients or users or constituents and that's not supposed to be available anywhere and you need to track data lineage and things like that, then I would definitely recommend having that conversation with the vendor, doing some research online before you migrate your stuff to the cloud, or at least migrating that stuff to the cloud. The value of having this stuff in the cloud is always so convenient. It's incredible. And there are all kinds of services that allow you to do those things. Absolutely. Because we mentioned Office 365, I've got a handful of questions on the back end that I'm going to quickly just try and answer that are not specifically related to tablets but really for people wanting to use tablets and needing more info on the cloud. It's relevant in that regard. Amy asks, if we are already using Office 365, is there a way to still take advantage of the free-for-non-profits offer? And I believe the answer is yes. I'll include a link to Microsoft's Office 365 for Non-profits page. And it's essentially signing up for a free trial and then you're verified as being an eligible nonprofit and then your account goes fully free. And it is no longer a trial. Now I don't know how data migration is because it may actually create a whole new account. So that's something you'd want to check into. I know that you can access the offer but you may have to do some migration or talk to them about how to access your data that already exists in Office 365 as you currently have it. So Carl asks, how are companies separating the tablet's work and personal personality in the work and home? So if a lot of companies, he gives an example, offer people to bring their own device. If they're bringing their own and they've got their own Facebook and Twitter installed and they're running apps kind of all the time in the background for their personal things, how do you also separate the work stuff and ensure that the two don't get mixed? Do you have any recommendations on how to do that well, Glenn? It's a challenge for sure. So if it's a bring your own device environment where you're allowing them access to utilize it and it's really tough to tell them how to run it. I mean some of it is just behavior policy in the organization. You don't get to spend time on Facebook or Twitter or anything else during work time because even if they don't have it on their tablets or they're using their tablets for work, they have it on their phones and it's at their desk. I mean it's almost impossible to get people not to do that stuff. But providing them, I've heard the argument from both sides where kids in classes for example for years were prohibited to use their phones and what the schools did was they started to incorporate using the phones in the day-to-day teaching and the kids started using them much more effectively for school work. So it's kind of an argument that if I make it taboo it's pretty hard to enforce, but if I somehow allow them to incorporate that device in a more productive way, then you actually win out of it as an organization. I'm not sure I answered the question because I'm not sure there is one. Yeah, I would agree. I mean I can say from prior events that we've done and I'm going to point to this resource again on the additional resource slides, the Mobile Impact 401 webinar that we did. We had a bunch of examples of bring-your-own-device policies and templates that are out there already existing in the world that we thought were good examples to share because if you're going to have folks bringing their own devices, whether you like it or not, it would be a great idea to have a policy around what data they can take from your network and have traveling around with them on that device. To really try and make it clear what the expectations are of those staff people or board members or volunteers just to ensure that your data and your information is protected and also to ensure that it doesn't get lost if their tablet bust and that was the only copy of a really important board report or something like that that you've got a process in place and expectations around how to back those up, how to keep them secure, and how to ensure that if they're doing things that are unsavory on their personal devices after hours that that doesn't get mixed in with your organization's professional reputation by accidentally sharing that online in some way. So I think it's a really good idea to try and have some type of bring-your-own-device plan or policy even if it's not a huge big long thing that just helps set those expectations with people when they come in. Let's see, what else do we have? Just a couple more minutes here for questions. Let's see. Some folks were asking about the percentage of nonprofits using the cloud and I can say I don't have that number from the participants since it was just chatted in. I don't know exactly how many of the folks said that they were using the cloud or a percentage of the total. We did do a big cloud survey of nonprofits but it's probably two years, maybe three years even old. But I'm happy to share a link to the survey results and this was a global nonprofit usage of the cloud and adoption, kind of the barriers to adopting. But like I said, it's a couple years old and we know that this cloud migration of nonprofits and everybody else has really expanded rapidly. So keep that in mind when you read it that it's somewhat dated already. We had a kind of specific question but since we had so many libraries on, I want to ask if you have any ideas, Glen. We had people asking, is there any software that helps lock down a tablet like Deep Freeze or Clean Slate which is a common program used in libraries between patrons so they would use them on their public computing computers or machines where one person logs off and it cleans it and freezes it so that they can't install anything unsavory or that shouldn't be installed and so that the next patron kind of starts fresh. And I don't know if you have any ideas of things like that. I have a couple of thoughts of my own that I can share but I want to leave it to you first if you have any thoughts. The easiest answer is if there are Windows devices then Deep Freeze works. So any of the devices where Deep Freeze works on a laptop or desktop it will also work on the tablet. Yeah, and I found that to be true. Yeah, I was going to say I found that to be true too. For Onyx, Deep Freeze does work on Windows 8 tablets and 8.1 tablets. And I've also seen other folks using VMware which has a similar program and I know that there are some Android specific programs that are similar though not necessarily the same. So I would look at whatever operating system, whatever platform you're using, and do a little searching online because there are some equivalents to Deep Freeze. It may not be something that you can deliver across a network like you would a network and a bunch of thin clients in a PC lab in your library for example, but those apps are available. So we are at just about time here. So I'm going to go ahead and open up this one screen again to chat in one thing that you learned in today's webinar that you will either try to implement or move forward and help you in your own decision making. I'd also like to invite you to join us for upcoming webinars and events. Next week we have two webinars, one specifically for libraries and how they are community connectors who are often referring social services for their patrons and connecting them to the services that they need. And then next Thursday we'll be talking about how to find free and legal to use images and media online. We'll be joined with Creative Commons and Free Music Archive to talk about that. And Jim Lynch, our presenter for today who is blocked, will also be presenting on that one. So if you'd like to hear his voice, please join us for that. Then we'll be talking about launching your 2015 grants plan for those of you who are writing grants or hoping too soon. And we'll be talking about copywriting for the web, how to improve your website copy and communicate better with today's web-enabled audiences. Thank you so much Glenn. Really appreciate you taking the time. And thank you Allie for helping on the back end. I'm sorry you guys didn't get to hear Jim today. He's been on the back end watching the questions come in, but has not been able to get his audio to work again. So I apologize for any inconvenience for missing out on his contributions today. Please join us at TechSoupGlobal.org, TechSoup.org, and on our Facebook and Twitter for more like this. And join us for those upcoming events. Lastly, thank you to ReadyTalk, our webinar sponsor who provides the use of this platform. We're using the ReadyTalk 500 tool today which is also available in TechSoup's catalog. So check that out if you're looking for a webinar tool. And please take a moment to complete the post-event survey. It will pop up once your window closes. Five is excellent. One is poor. So tell us how we're doing so we can continue to improve our webinar programming. Thank you all so much and have a terrific day. Bye-bye. Please stand.