 Hey guys, this is Kevin. Today we're going to work on HP OfficeJet 6978 and we're still going to work on the fake paper jam. I already have some other fake paper jam videos how to troubleshoot HP fake paper jam. I'm going to put a link above. If this video doesn't help you solve it, just click the link above and that's the other videos. Okay, after you start, it's going to show this paper jam screen. We have a problem. It's very important to read what our message is. So this doesn't tell much. Just say paper jam, remove any jam paper. If you guys click OK, then you're gonna get this a second error. Let's pause a second. This one give you a little bit more information and that's an original document loaded. The original is jam in the document feeder. Let's check. I don't see anything at all. It's all clean. This is just second part of the error scanner failure. I tell you there's something wrong with the scanner. And then we're here for a treat. We've got three errors in one. There's another error set the printer failure 0x61 000048. Okay, let's summarize what we've seen here. I think this error starts it though. This usually caused by a loose FFC cable from the scanner. So I think you have cable loose. And this usually caused by the cable, the power cable or the FFC cable to the scanner. Because of these errors, the printer wasn't properly shut down. Which caused the printer's waste basket is in a weird position when you power it up. So a guide attached to the printhead. So a printhead cannot move. And that's why I get you this generic paper jam error. Okay, that's probably too boring. Okay, let's fix it. I have a video about the last scenario that you improper shutdown make the waste basket attached to printhead. I'll put a link above and you can check it out how to fix it. But for this one, we're going to fix the scanner first. Okay, let's write to the point. And we need to remove this hinge to open up the scanner. There's no good way to remove it. Just put the force to bend it forward. It's helpful if you have a screwdriver to help you hand just bend it forward and the dog gonna make it detached. After it's detached, have something in the back to hold the scanner straight up. Then you can remove 10 screws. To remove the top cover, there are two taps behind the LCD panel. You need to push them in. Now we can remove the LED panel by this contacting the white cables. And then the top cover can be removed. Oh, by the way, when you connect the FFC, take a look, see where the connection point is. And then when you plug in, make sure the shining part or the iron part is connected to those connected connection points. I can say those two cables wasn't installed correctly. And this is a power cable. When you insert it, it has to click. So when HP installed it, it didn't click. So every time we opened the scanner, I pulled the cable out a little bit. So after I use it for a while, that cable just loose. So I'll put it back. Before we put everything back and double check all the cables are secured and also check the paper tree. When you have the paper tree inserted, you're gonna see that a little lever gonna fall down. And also check this lever. When you raise it up and release it and it should spring back to fall down. Okay, those also look good. And this one look good too. Although we're pretty sure what happened, it was a good practice to service the printer. Just get some alcohol and dab with a paper towel and clean all the rollers. And now we put everything back. Again, make sure you install the cable on the correct side. Put the 10 screws back and then we reattach the hinge for the scanner. It should be able to close gradually like this. And normal errors. So sometime you get a whole bunch of error and it's pretty hard to figure out which error comes first. In this case, the error comes from the scanner. And then I interrupt at the normal start up of the HP. So the scanner error comes first. However, because it is in proper shutdown, you're kind of looping the error into the second loop. And when you restart, the regular paper gem comes first. So it's not always what you see first is the first error. And you can see it because this printer has improper shutdown for a while and the print has already dried. So next video I'm going to show you how to unclog this. Okay, I hope you enjoyed this video. Visit us at www.bchtechnologies.com or locally at Greensboro, North Carolina. Cheers.