 Co-founder and CEO of LifeMote where we're fixing home Wi-Fi using AI So more than half of European homes have access to blazing fast hundred meg internet Three out of the four fastest countries in the world are in the Nordics But what we've found is that this rate is unavailable to home users for more than 60% of the time a Typical customer is going to call the customer center about twice a year Half of that is going to complain about connectivity and that's basically Wi-Fi these days The a Wi-Fi call is a bootle half hour affair where the agent typically just runs out of options after rebooting everything and whatnot and Either sends in a new device or dispatches a tech which pretty much does the same We found that more than 80% of devices we called in such a manner are not broken and Are just shipped right back into the field after basic tests Wi-Fi is not magic. Although it does seem that way to a lot of people who work with it You just need to configure the software on the devices properly after you've deployed the correct devices Our team working on this are comprised of veterans and passionate developers My myself and my co-founder, but each each have more than 15 years of experience in telecoms And that most of the team has spent more than five years together as lab mates roommates office mates and together we're a group of Wi-Fi cloud and AI experts That's kind of an unlikely mix of talents that allowed us to build our core product Which gathers continual information from all modems in the field along with the call center Brings the state open to our cloud where it's processed every day all data every day To generate insights and predictors for the ISP to analyze and fix all problems in the field The magic here is that the support agent can provide supervision to our machine learning to actually project Fixes with high impact onto the entire user base Looking at all the data allows us to identify trends such as this one where neighbors Wi-Fi usage peaks Correspond to data loss peaks. This allows our AI to customize software for every single home Such as our frequency selection based on neighbor user behavior We're currently deployed in coming coming up on a hundred thousand homes in Norway and Turkey We're piloting in Finland and we're raising cash to address the entirety of the Nordics in the first year We were able to reduce the calls the calls coming into our customers by 10 percent This is before the full benefits of the system have kicked in so we can improve on this Our current live system incorporates customer center Specialist proactive maintenance views as well as a view for proactive upsell allowing the ISP to target upsell Directly to people who can use and benefit from it Thank you very much. Hey, oh, that's fascinating and so can the ISPs do something about it live if if they know that They know what the problem is can they fix it remotely without you before you start calling to the call center Yes, we actually have an integration that allows us to push configurations directly to the modem over the ISP's Configuration server. So a lot of that stuff we do under the hood before anybody complains This is especially important because the bar is much lower to fix before somebody's irate once they're once they're ticked off Right, it's really harder to address their concerns Would would this also work on mobile? 4g 5g or something like that So the first penetration is going to be on mobile like LTE modems right not mobile clients But at mobile modems, but the same principles are of course applicable to 4g like cellular So who is the customer here? Are you selling to the ISPs to the modem OEMs? Into the call centers of the ISPs We do have partnerships with modem IEMs, but the end you the the end customer who we charge is the ISP and Within the ISP there are multiple owners It could be the broadband group the customer experience management group or customer center because it creates value for all three So who who has been the most successful entry point into those broadband broadband because it helps in because those are the people that come Under fire when they roll out a new device or service and it just fails in the field, right? So those are the ones that are the field of pain most acutely Anyone else doing this? Yes, there are competitors in the space a major differentiation We have is that we don't sell anything else we sell only this so we have for example a very free hand in saying that the hardware is failing Highlighting problems with other services So we believe that this should come from a third party rather than a device vendor or somebody who's selling a management server for example Thank you