 Melanie says, hello all, I have a question about Teams. I just downloaded it as a free version. All right, this begs the question, is this the old three Teams or is this the brand new? Okay, this question is a January question. So yeah, I think it's the new version of Teams Free. I have added people to talk to who have a professional version, but we do not succeed to video call or just call. The icons are in gray. Can you help to find out why and how to fix it? Because I keep looking online, I don't find any solution. Yeah, I'm just going to throw out some initial thoughts here. FYI, Teams, chat, scheduling meetings, blah blahs free with your tenant, period. If you're adding telephony services on two Teams, voicemail, 800 numbers, whatever numbers are like there's an additional fee, but out of the box like other than God, it's all free. So what are they calling? So I'd like another differentiation between free and professional version. Well, the new Teams Free version, so go ahead. I was going to say, professional version, if we're talking if it's an enterprise or something like that, it may not have been given permission for them to be able to communicate with the free version in the first place, because you've actually got to say, can you actually deal with external, are you federated, are you all sorts of things like that? Professional to free, it's not necessarily there unless the professional, if it is professional as in some kind of an enterprise or a government license or something like that, it needs to be specifically put in as a permission in the back-end administration to communicate with the free. So what you're saying is, so incorrectly if I'm wrong, but what you're differentiating between free and not free, professional is just the settings that are already behind the scenes that you turn on and off. So it's already there. No, I'm saying that you've got your free version that you can just download, and then you've got an enterprise purchases their enterprise license, and the enterprise license has back-end administration settings to actually go, can you speak with those that are outside the organization number one, or can you even communicate and connect with those free versions to be able to talk with anyone in the world? So if it's not turned on for external federation or external communication, they're not going to be able to communicate with each other. Okay. So you're not talking about teams, the application which is free to everybody always. You're talking about the level of configuration from one standpoint to the other, and yes, I'm playing this out. You all get that, right? So the point where there, when the configuration becomes free to where you can do more extensive configuration within your environment. Correct, Christy? Yeah. So it's hard to know what their class thing is free to professional, but if it was a small business, today you get your small business version to your free version, it's still a paid, it's still got administration stuff in the back-end. But the team's free is completely free. The team's free because when we talk about team's free, we're talking about the non-work related emails, so you can sign up via Gmail, Hotmail, whatever it is that's out there. I mean, I've got it on my phone. I mean, I've got the issues here. Yeah. So it's essentially like Skype. Yeah. It works the same way, and to the point is that, so right now, I mean, this is a bad example of this, but I've got it in here. I have actually connected to another of my own profiles, so I can actually share things and between my two profiles, and I'm testing out different features. But the video and the phone icons are grayed out and nothing's there. But part of the reason is because my other counterpart, my other me, is offline. So that may be one reason why that feature set's not there. But I mean, I have had just in the chat capabilities of Teams Free, so the new which is available on iOS. I believe it's only iOS still right now. I've had chat capabilities and video capabilities. We've used those features. So I mean, there could be a number of reasons why it's off. The person could be offline. They could have, in fact, it even says at the top of this. So my other profile, Krisha Buckley is part of an organization. Message-related policies might apply, learn more. So reasons why some features might be turned off. So there's a lot of policies in Teams. So you have the free version, but you may or may not be seeing what you think you should be seeing just because of the policies that your corporation has set. So that's always question one. What have they set, right? It may have nothing to do with free version versus what they call professional. Just maybe the settings that they have done inside the tenant itself. Yeah. The first question I would always say to Melanie is because this is one of those where it'd be great to be able to ask questions around this. But are there other people within your organization or this community that you're setting up that also have the free version of Teams and yet they're able to use the icons? If you have somebody that has a paid version, are they able to and are you able to see each other in the chat and do the text-based chat and just not use the other features? Can they initiate? That's the first thing I would try is, can they initiate a video chat to your free version? Because that may open it up. You're going to be able to see as you troubleshoot this whether it's, is it you? Is it them? Is it the policies and then go from there? Yes. If you can mind, there's multiple different policies too. Even comparing to someone else, still depends on the policy that that person has to adhere to versus you. Those factors, you got to ask a lot of questions. I really wish, Christian, you'd get that button made that says, it depends. Yeah. It depends. I have more questions for the question. Then it just works, but when you hit it, it depends, but then it just somehow works. Works? Yeah. There's a lot of unknowns in that scenario. Yes, maybe. No. Okay. It depends. Kind of sort of. Kind of sort of. Thank you, Hal. That's the one I'm looking for. Kind of sort of. Kind of sort of depends. Right. There you go. I wish there was a straight answer for some of those types of things, but unfortunately, in this world, there's just not with the different type of policies and whatnot that you can. It's a troubleshooting thing. Yeah. You've just got to try different things. Yeah. You may have it, but the person next to you may not. I mean, literally, that is the world we live in. After all, it is teams. Yeah. It is teams. It is teams. Yeah. It is teams. It is permissions. It is policies. Yeah. It really is. And in whatever those meetings, policies in your admin center for teams, you know, it looks like, you know, there's a whole heap of different ones under the sort of the general global policies and what does it look like under your meeting settings and what have you turned on or off there? Can anonymous even come in? Can you do this? Can you do that? Can you? There's a ton of different settings. So a great example is I have an organization where they have one of those open office scenarios. Right. So, you know, people that have nothing to do with each other can sit right next to each other, right? And just so happen that I got a request and like, hey, this individual is, you know, they're contacting sales and their IT and whatnot within the organization. They have no problem chatting with them. They can share files. They can do this. They can do that. But this person put in a ticket and says, hey, this person can do all these great things, but I can't do them. Their role is dealing with external clients. And it's important that it's on. Right. So they have a whole new different set of policies and things that they can and can't do. There's certain things that can't cross for obvious reasons. And so it just really depends on who you are, what your role is and what you need to accomplish within your organization.