 Na, ya kisumu first-erans, kumeni mekwani ki marketinayo na niya kuna, niyo. Sasakamu na takahiyo jeena if you still want that name, kindly give me a particular amount of money. I ask how much, I want 70,000. So you discover it's registered, you don't have the 70,000, what's next? I went straight back home, I went to the bedroom, I left for one hour. I terribly cried and I cast myself and I said, grab it, this thing can never work. I'm going to give up on these things. The dreams I had when I came here, then you know now I'm griffing. This is like now losing another baby. This is like losing a baby actually, because after losing my brother now, it's like I've lost my baby. Then after about a month, I gather the courage and I tell the world on my Facebook page that the name kisumu first-erans is not longer ours. We can't advertise using it. Please don't refer to us as kisumu first-erans until such a date when we'll find a new name. Then my customers, the ones I had gotten start calling, brand nininini, brand what is happening, brand what is going on? How can we support? How can we help? Then now people start rallying behind you, you have to do it whether you like it or not. Look for a name. So some people start suggesting West Kenya Erans, brand quickerans, first-erans of kisumu, quick and first-erans of West Kenya. West Kenya, big-erans. All these names are not getting in. We are working and you know it is towards the end of last year. At a time like this, we are not talking about, we are not advertising, we can't put anything on Facebook or on social media because if somebody told me if you risk doing that, if anything is done wrong, then it is you. So I say to hell I'm not putting the 70,000, baki na jeena ni baki na 70,000. For the more if I had the 70,000, I would just rebrand. I would buy a motobike. I would rent an office. So Osodo, can you take the following names and see if they are registered. Now we have started following the right criteria. Remember we said in Jua Kali, from my son just mentioning that, then check, we are working there. Everybody is working everywhere because I have an entire team. Now people are behind me. People who are giving me donations brand have sent you 1000. I know you don't even have anything to eat with your family. These are clients who have been serving for the past one year. Okay? Everybody is running behind me. Then from nowhere, Osodo calls, I want to know what the name is. The name is West Kenya, Nyanza, Quick Erans, those ones are gone. But we have found one name. Amongst all the names you had given, Direct Erans and Logistics Services was one of them. Which I didn't want, Marku. I was not for it because it came last. Because I felt Direct Erans and Logistics Services was too... It's too wide a truth. So now we have the name, yes. We have the registration. We are good to go. Then we start working on the logo. The most powerful logo in West Kenya. We start working on it. So I tell my data bank of clients, I send them a message and I tell them, we are coming back bigger and better and even more tastier. Everything I had shelved from shopping Erans to everything, every service, because I kept on thinking, I do a lot of research. Niliwekakwa shelf because I can't advertise. Then we get the logo. Everything is out. It is December 2021. The diaspora is coming back. Kazi's in Arudi. Brand, Nwantaka Shopping Bond or Brand, Nwantaka Shopping Kizubu. Brand Aero. Direkterans is on the ground. Then one gentleman says when we were one day at a social joint, I tell them, I want to call this thing Del Kenya. Del services. No, Del services. Then they say, Del services too heavy also. Call it Del's Del's Del's Just like DHL. That's where my dream is. That's where my vision is. Why logistics? Logistics because that is the ultimate vision where we are going to. We want to be the biggest logistics company in west Kenya, the north rift and if God allows it and gives us more strength, east and central Africa. So then, I now start seeing big companies like FedEx, UPS, United Postal Services DHL then I'm like this is Del's All those big companies out there in the west, Del's is a replica of what they are there. So then we say but if we want to go to Uganda if we want to be in South Sudan then what do we do? Then we have Del's Kenya. Then after 2-3 years we can have Del's Juba, Del's Akra Del's Cairo, Del's Kampala Del's Johannesburg Del's Zambia Del's Khatum. That is such a huge dream. Since you've talked about the similarities of Del's Kenya to the rest tell me about the competition now that you're Del's Kenya in Kisumu. How do you handle the competition from other courier services? The competition is there because we are up against the major and established brands. And one of the one of the most important thing to note that does not make us fear anything at the end of the day. For us we are giving them a run for the space because we are also in charge of our own space at the end of the day. Remember I was telling you the background of how Kisumu first errands change to direct errands and logistic services. This is something that started from petty errands into now a more transformed logistic services and some of the services we offer include caregiving services. That's the first one. Caregiving services was tailored basically for the busy What do you mean by caregiving services? That's what I'm explaining. Caregiving services was tailored for the busy person. Busy person to mean you are working in the diaspora or you're working in Nairobi, Mombasa, Kitale then you have your parents at home Your parents are at home and you have to take care of them. Dells basically comes in to ensure that your parents are taken care of when they are at home in Dala or any other place where they may be we take care of them in terms of hospital visits. You go visit the parents? We go visit them because there are some parents who visit the hospital monthly so we visit them we can take them to the clinic for their annual checkup or monthly checkup or weekly checkup Else can do that then they are taken back home Caregiving services gives you as a client an option space of options but even if it was your mum's birthday you just give us a call Care for the elderly is very important but at the same time there is no time for you to do that as an individual so you can't create time come all the way from UK or Saudi Arabia or the United Arab Emirates from where you're working to just come and see your mother for a day and go back and at the same time the people who live to take care of our parents some of them don't take care of our parents you send 1,000 shillings but your parent only gets 300 shillings the rest of 700 is pocketed another service that we offer is home checks home checks is also designed and tailored for our clientele in the diaspora or far away from Dala Dala here means home so your little house that you've constructed at home when you live there after Christmas the next time probably you'll come back is on Easter after Easter next time is December again by the time you're coming back it is dirty cobwebs all over panya imekula hina hile it is dusty you start sweeping who has time for that in 2023 nobody people want quick and convenient they can come in step in open the door the fridge is already filled with food groceries have already been supplied there what does that mean home checks gives you a platform under space whereby you as our client we will take care of your home for the rest of the time when you are away so we take care of your home we come there every month or every week or every day like this client will visit in Yakach in Kaka Mega every month we go there it is clean the house is clean after cleaning the windows are open so that it can be aerated the curtains are changed the bedding are changed it is fumigated we take calls and say that I am landing in Kisumu pick me from the airport kindly ensure my fridge has got this food or supplies of meat ensure that toiletries are there ensure that groceries are there we will go shop drop them at the food pantry in your kitchen and leave so when you get home you don't start sweeping you don't start cleaning so when you door get to your house and start cooking then we have got another service which is generally petty errands petty errands around Kisumu around Kisumu we can be able to pick up your laundry because we offer also laundry services around Kisumu we can pay your utility bills around Kisumu we offer personal assistant services whereby you have a personal assistant on need basis you simply just call hello Delz Kenya I need a personal assistant to go and attend for me a meeting at KBC offices or Y254 offices and then the personal assistant will brief you once they are done and you pay us very simple then we have got intercount deliveries intercount deliveries majorly we move shoppings so you call us if you are in Nairobi or the diaspora or Mubasa you call us you give us a call you send us a shopping list like now we are scheduled to travel to Bomet look at that from Kisumu all the way to Bomet and this is a client in Germany so you call us we go shop you give us the list if you can figure out the list because we have done this for now 2-3 years we have it on our fingertips as Delz we can create for you a list in a span of just 10 minutes with the coasts and then you can budget on that so we go and shop after we shop we take it straight to the doorstep of your parents in Dala ok we will deliver after we deliver then you pay us ok then we have got surprise gifting hello is that Delz Kenya yes this is Delz Kenya how can we help you it is my girlfriend's birthday or my fiance's birthday or my wife's birthday I would like you to surprise her where does she work she works at KBC offices that's her name I need a bouquet of flowers I need some chocolates I need some fruit basket and I need some very nice wine then you send us we will purchase, you will pay then we will come and surprise where she is and then that service just costs about 2500 to 3000 shillings so we will come surprise you then after we surprised you we take very nice photos of you and we ensure you are happy because it's your day this does not only work for birthdays but it also works for apology it also works for anniversaries I have done this service to some clients who really amazed me there's a client who called us all the way from the United States and she said I really miss my father my father died one year ago Brian I want you to purchase flowers and take to my father's grave I asked this Delz is actually a healing to me it's not a business this is purpose because this is somebody who this is somebody who does not know my background in grief but this is somebody who has just seen me and said I can send him so we purchase the flowers and we go all the way to Migori next to Tanzania border and we lay the beautiful flowers on the dad's grave and she is like you delivered I tell her I delivered and she tips me I am intrigued to know how do you the kinds of services you are offering are very critical to a customer how do you ensure that you have that trust of a customer and they are happy with your services word of mouth word of mouth because Brian Brian doesn't do people wrong Brian is managing a multi billion company in the next 15 years meant to that a multi billion industry Brian is not interested in pocketing 10 shillings from somebody or 1000 shillings no Brian is focused on the multi billion industry for East and Central Africa Delz Kenya so basically we acquire our clientele through social media marketing and interviews like these ones and also word of mouth referrals I did well here somebody says ah there is somebody in Kenya who can help you there is somebody in Nairobi who can help you because Delz is now even in Nairobi Delz is spreading to Mombasa Delz has already conquered West Kenya and is now enacting serious revelations in the North Rift big spaces that we are in charge of that is so amazing and as Delz Kenya in the beginning you said that you had a team behind you now do you have those partners that partners our doors are still open for very many partners right now we are working with an online store best in Finland because we want to see the first shipping of online goods that have been bought online of goods that have been bought online to Kenya it's called roll me designs we are working with them very closely and we are there in the hospital in the apartment sector we are working very closely with Kozi Kozi apartments in Kisum very amazing guys there are partners because we have clients who call us and ask us brand Delz Kenya could you kindly book for me an apartment I am coming with my family I expect you to pick me up from the airport to my apartment so we have partnered with them so that we also offer air and delivery services through them for their guests at the same time we have move as services so we can move offices we can also move households and if I may ask what you have spoken a lot about the different activities you are doing what is the significant achievement you can mention that really changed Delz Delz has never changed Delz is growing but the significant activity that has made Delz grow even further is the fact that this year we participated in the African cities and local authority conference Afri cities that was held in Kisumu Kisumu da Allah and we emerged second in the category congratulations for that so such kind of awards have made us realize as Delz that we are destined for much more we are in charge of our space and with more reliability convenience trustworthy services we are destined for higher grounds okay but to note of importance also is that our ultimate vision and mission for Delz is the one that keeps us re-energizes us because like I told you how about 5 years from now how about 2 years from now Delz Kenya should be able to get goods from Kisumu International Airport straight to the John F. Kennedy airport in the United States okay Delz should be able and will be able in the next 2 years the port is here we want to use that to our advantage the railway system was refurbished the old meter gauge is there that is why we are calling our doors for partners is open because we are calling on even the Kenya Railway Corporation if we are the biggest in Kisumu Dala then we should identify with other big brands so that they can help us and they can incubate us to become bigger than what we are right now you have conquered the naysayers you produced an idea and if someone told you you cannot do it what would you tell a young person who has an idea they have gone to someone and they have been told no no is a 2 letter word that if you take it and put it in your mind then your subconscious will digest it and it will forever stay in your conscious trust the process believe in yourself and most importantly identify an individual identify and have a mentor speak to an individual who has an idea and wants it to prosper as yours have as a young person out there there is a reason for every season there is a purpose that is out there for you you may go round and round and round your purpose but at the end of the day one dawn you will hit the dot where your purpose lies and that will be the change of your life forever work on your mental health I'm an advocate of mental awareness I'm a grief warrior and I'm a believer I'm knowledgeable on the fact that as an individual what you speak to yourself is what comes to life if you speak to yourself and tell yourself that you can do it you will be able to do it in a split of a second if you tell yourself that you need more time to do it then most definitely you need more time to do it and if you tell yourself that I don't know how to do it then you don't truly know how to do it what you tell yourself is very important always silence the negative that come in your mind and give sound and increase the base to the positives that hit your mind because at the end of the day it is the positives that matter the negatives are null and void any task just ask that's true thank you so much Brian for being here you have produced a very interesting story and it has a lot of virtues the blood, the sweat and the tears you invest in your dreams will not go unnoticed and they will flourish take your time and do not say yes to the naysayers this has been youth in action see you next time