 Angelica, what is service design? Okay, for me service design is a discipline that understands the story, the whole story that a user is going to live. And this story comes to life thanks to the touch points. So when you're a service designer, you are a story writer and you have to design the story with your heart and have in mind that this user is going to enjoy it or hate it. So please think about the final user the whole time because you're a story writer. So which story are you creating as a service designer? Make sure to check out some of the other videos in this playlist to get the full picture. And if you want to learn how to explain service design in plain English, check out the free course that I've got for you over here. Thanks so much for watching and I look forward to see you in the next video.