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Published on Oct 23, 2012
Customer service is everything. Are you practicing these basics? Customer service is everything. Are you practicing these basics? Answering the phone: Good customer service often boils down to answering the phone every time no matter what and in a professional manner saying your business name. If you can`t answer it ensure your voice mail is active out of business hours. Listen: Good customer service means listening. If a customer has a complaint, make sure you listen to it in order to come up with an agreeable solution. Listening often separates good customer service from bad customer service, so make sure you pay attention to the voice of every customer. Deal with it: This is a little branch off of good customer service listening. Through your listening skills, you should be able to formulate a solution to every problem that comes up. If you want to show your customers that you actually care about them, you will want to match each of their complaints with a good customer service solution. Only promise what you can do: Integrity and honesty are keys of good customer service so unless you can actually do something, don`t promise it. Good customer service means you are reliable and not a liar. Customers that feel like they are being `played` will find a more honest company to buy from so in order to keep good customer service just be honest. Always be helpful: Businesses don`t always have to be about profit gains right this second, and if you want good customer service, you may want to consider being helpful to all of your customers all of the time. Good customer service means providing for others in times when you won`t make money off of them.