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Potential4skills Customer Service - Workshop

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Published on Sep 20, 2013

Introduction to Customer Service in the workplace. Highlighting the responsibilities and best practice of the employee to ensure good customer service.

Course Content

 Health and Safety Introduction
 Definition of customer service
 Applying customer service in the workplace
 Who provides customer service
 Communication - verbal, non verbal and written
 Winning and keeping customers
 Positive outcomes of good customer service
 Negative outcomes of bad customer service

  • Category

  • License

    • Standard YouTube License

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