 1. During the COVID-19 pandemic, critically ill patients have been hospitalized and strictly isolated. In March 2020, palliative care clinicians at the University of Wisconsin were asked to bridge a gap in communication between patients' families and critical care teams, as bedside demands overwhelmed the critical care team's capacity to provide consistent communication with family. 2. In response, we adapted an established intervention called best-case-slash-worst-case to support daily conversations between hospital-based clinicians and out-of-hospital family. Our original best-case-slash-worst-case intervention was designed specifically for Phase 2. This article was authored by Margaret L. Schwartz, Amy Zelensky, Nathan D. Baggett and others.