 Hi, I'm Sveta and I'm the product manager of the service module in Superoffice CRM. Today I'm going to show you another favorite feature of mine, which is how you can use reply templates to quickly respond to requests that have repetitive questions. In this example, I have received an email from Peter and he has received an invoice from us, but he's doubting that the figure is right and he would like to get some specifics on the invoice. Now, in order for us to solve that request, we need the invoice number and unfortunately Peter forgot to send that. So I'm looking here at the request and what I need to is to respond quickly back to Peter, asking him to give us the invoice number. So I'm going to go on actions and reply. Inside the editor here of the reply screen, I will then choose a reply template from the menu at the bottom. Clicking there gives me an overview of all reply templates, FAQs and messages that I can choose to paste in. In this case, I have a reply template called invoice number. I'll choose that and click paste at cursor position. And what you can see is that inside the message box, it has now filled out the reply template. It has merged in Peter's name and it has a small picture that tells him how he can easily find that invoice number. All I need to do now is click OK and this email is sent to Peter and he can respond back with the correct invoice number. Hopefully this is a feature that will allow you to process a lot of the repeating questions and repeating inquiries faster than having to type them manually each time. Thank you.