 Hey, good afternoon everybody Tom Stewart here. I'm with Liz Trotter and our special guest today is Chris Canig. Hey, Chris How are you? I'm good. How are you? I am awesome and you are really rocking the beautiful weather out there in Madison, Wisconsin What's the temperature? I haven't even paid attention. It's probably like 82 ish maybe You would not be out there in January. I know that Well, I would but I would be dressed appropriately. You would be yeah, it would be different. I'm not afraid of the cold There's a different type of cold up there I used to spend a little time up there and there's called and then there's like Wisconsin call Is it is it like the kind of cold that goes right through? Yeah, it hurts But I don't know I don't know I kind of feel like where you live Liz because it's so wet it gets into your bone We're here. It's dry. So it's not getting into your bones like One time I was in Denmark in Copenhagen in January and it's wet there and cold and no matter I was wearing I couldn't get warm because it was just Seeping into my bones and I kind of feel like that's probably how it would be where you live But here it's just like cold and like freeze your face up cold. Yeah I think it's hard to breathe when it's dry. It's like, yeah Hard to breathe here. It's like that. Yeah, I think it's like when it gets cold Cold doesn't the wet become like ice and frozen stuff. So I mean the humidity goes down when it's really cold, right? Yeah, I guess unless you're living like next to the ocean then that's where it's cold and wet and difficult But here, you know, it's Wisconsin, you know, we're just cold Our summers are really humid like it's really humid right now So, yeah, our summers get really humid winters are super dry. I'm surprised. I would think it'd be dry there in the summer, too Interesting probably humid. Well, it is really humid in South Carolina. I know that true Every time I've gone there in the summer. I will school myself Liz, when did you become such a whiner because every single time I walk outside? I'm like, oh Okay, you're going outside. Do not say anything. I swear. I'm gonna smack you if you say anything a Three minutes in I hear myself My gosh, it's crazy. I can't let so hot there It's a different type of just the humid and everything humidity like whenever I travel and like I come home And I kind of brace myself because one I walk out of the airport terminal It's like getting hit in the face with a hot wet pillow. It is very hot And you forget how miserable it is you get used to it after you've been here for a while, but Anyhow enough about enough about the weather We're gonna be talking about convention stuff, which is coming up like real soon Chris. Are you? Are you playing a role in putting convention together this year? Yeah, so I'm on the committee with Well Aaron, of course at AR CSI has done a ton of work and I'm on the committee with Amy DeVries I am I pronouncing your last name correctly. Yes okay, and then Alina Ladoo and So it's we're we've been putting this together, but I have to say Aaron's done a ton of really good work Really listening to people on you know, what do they want? What are they looking for? What's you know, especially after the pandemic although it's not really after now is it? so, you know, what are people looking for with you know, the pandemic and hopefully heading out of it and You know the hiring issues and so Aaron Aaron really listened to people and I think we've got a really good show for this year. I Am sir and Tom you sort of gave us a little Teaser there that stuff's not looking as good with COVID. Well, the cases are rising I don't know what that's gonna look like in November. It's the conventions in November this year, right? Yeah Through the 18th yeah The the new Delta variant I was reading something earlier today Remember that thing that we used to talk about the are not value which Talked about how contagious various viruses are and The original the original strain had an are not value somewhere between 2.5 and 3 which means the average person who had COVID gave it to like three other people on average The strain that came out of England Forget what they call that had like an or not value of five and they thought thought that was a lot more contagious The Delta variant is like eight to nine which means for every person who gets it another eight to nine people are Catching it. So it's a lot more contagious and they're concerned because there's you know people who still are vaccinated and it's spreading around and Even people are vaccinated. They can catch it. They don't get real sick You know, they can still, you know, get other people sick. So Stop market dropped more today than it has since last October There's a lot of concern that that this is going to mess up the economy. There's you know, California, I think it was LA is doing mask mandates again regardless if you've been vaccinated or not and You know, this is kind of going in a direction nobody knows what where it's actually going to be going but This has the potential to slowing down the economy and I guess it has the potential of screwing up large events But you know, I don't think you know, we're getting way ahead of ourselves here, you know, hopefully hopefully You know, this thing will we'll die back down and you know Everybody will get vaccinated and we won't have to won't have to worry about it. All right, Tom So I'm putting you on task because I know you don't have anything else to do Sorry Tom, but you have to keep us updated on Mondays about about the numbers and stuff. Where are we going? Are we getting? Going a going in a bad direction again Where we're at. I'm thinking we're gonna power through this I really just don't think there's any stomach for us to go back to let's start shutting stuff down and You know, maybe we'll have to do more with masking longer than you know, who knows but you know I'm you know, I was telling Chris, you know, I've got a trip planned to come up to her neck of the woods and in September for a golf tournament and They haven't bought my tickets yet for convention, but you know, I'm all in and I Probably expect it's gonna happen. I forgot I have to buy plane tickets We're doing we're doing we're doing a live event in October or a couple of them in in in Charleston and You know, there's I Think everybody's just tired of like tired of being tired, right? We're gonna do this regardless. Yeah I was just reading that like there's While there's also an uptick in in Delta the Delta variant There's an uptick in people getting vaccinated So it's you know people who who are holding off and you know afraid are now getting vaccinated I think there's there's like 600 what something I was reading yesterday was like something like 640 Thousand people were newly vaccinated and you know, which is which is really good. Yeah So hopefully more people get vaccinated because it's this is preventable Yes Especially if it's just you know, just we just want to keep people from dying Right, okay to get sick y'all. I mean the flu you get sick, but we don't want people dying so And we want to be able to continue to move in the direction We've been going in terms of live events and I think that looks more like a normal life and More people get vaccinated the quicker that we're gonna get to that point. Yeah And I know I'm not the only one that is super excited about the convention being live I mean really I thought Aaron did a great job last year. I really do they've done a lot But it's not Same event. It's not the same event. No It's a completely different experience. So I'm really excited about live events this year By that So what what are some of the highlights of the event? What is the event this year? Okay, so it starts Monday, November 15th and goes through Thursday, November 18th and the show page is arcsi.org forward slash ISSA show That's it. So that link up. Let's get that linked up for people Come CSI org Slash ISSA show And I see that we have this we do a peace of mind registration for the early bird pricing for the show tell us about that Chris. Oh Yeah, so early bird pricing is It and it goes through August 30th. So now through August 30th And so that's the lowest price you're gonna get and for members. It's 180 For non-members, it's 380. That's for the all-access pass. So it's You know Exhibits plus show you can also if you're just going for the exhibit. There's expo passes Free for members $100 for non-members But you you want to go for the show. That's the best part of this Yeah, I mean that the hundred and eighty dollars if you're a member that's That that's crazy. Your your room is gonna cost more than that almost Nothing else is gonna cost more. That's Anybody and really it just doesn't get much cheaper than Vegas Ever even people that are coming from the east coast Prices coming into Vegas are cheaper than coming anywhere else on the west coast, right? You can always find some good Vegas deals What are we doing with the hotel this year? That one is edge. Let me see. I think it's a belly. Isn't it? I should have looked that up before I got on the call We can probably find it here because we've got But the website pulled up Yeah, it's at Valley's sorry it is at Valley's Valley's years now and one thing that you know You're not gonna have 100% of the people be happy with whatever hotel choice that we have that's not going to happen Right amazing things about having it at Valley's. It's very centrally located for a lot of places We all know Valley's now So it's really easy to you know where to go to catch the bus anybody that's been to convention before So catching the bus is really easy from Valley's. It's a short trip to Convention Center from from Valley's. I think there are a lot of advantages there. They give us great pricing At Valley's so anybody can stay there and if you don't want to stay there you like somewhere else better It's gonna be a quick shot from And you can go right next door to the buffet at Paris, which is amazing or across the street to the buffet at Bellagio, yeah, no buffets yet. I was just right buffets For God just there and I do love that Paris buffet Look, look the village maybe or whatever it was something like that Even if you can't go there the creperie you can go to la creperie and that place is so delicious too The burger brasserie is always a favorite. Oh my gosh. Yeah, and they're open the burger brasserie is open now. So Yeah, so definitely got to talk about the foods for sure. So here's like the registration page I'm looking for hotel because normally the prices at Valley's are crazy low. No cheap Yeah Well, well Chris was saying Sherry looked it up. It was Bellies But I don't know the prices for yeah, and I guess I have to register before I can get to the hotel part Just so you know Erin said that she she was going to try to get on here so that if we had questions She would answer so if there's a place to see where she's if she's communicating Um, maybe she is communicating. We have no idea. I don't know Maybe in the Facebook group too. It might be in there. She's pretty good about putting stuff in there Um I don't know I'll send her an invite. She can get on the show with us Who who posted our head hotel headquarters is bellies Was that Erin? So Oh, yep, there it is bellies is $59 a night plus resort fees. God, it's so cheap Nobody can complain about bellies Like you write about the central location It is Yeah I really and I know that people always complain about every hotel. You're just never gonna find but one other thing that bellies has right now is um I'm not positive, but I'm pretty sure they have The remote check-in so you don't actually have to go to the hotel and check in you can check in on your phone And then you just walk up and they have iPads there and you Key your own room and you just go straight to your room. I did it last month at I think it was the vedara And it's amazing. No lines. No weights. They email you when your room is ready And you just go print your own keys and go up to your room It's amazing yeah, so Erin if you're watching I just sent you an email with the link if you want to join us and we can That come on on she she doesn't she's not the front of the scenes gal. She's like My butt off behind the scenes, but do I have to be live? Yeah, and I know the answer is to most other things except for the hotel. I was like, um I think it's bellies But it is it's bellies. Yeah. Hey, um, so tell us about there are some people that haven't been to convention before Chris so well tell us a little bit about about convention for the people that haven't been Okay, so for the people that haven't been Um what I mean, it's it's great. I mean what you do is I mean you're going to workshops and presentations and you're learning And you're learning so much information and taking so many notes And you know so much that you can you know that you can bring home and just start implement implementing from day one But the really great thing is that you're meeting people face to face You know, you're meeting people who are like you You know who own a cleaning business are struggling with similar things that you are or have struggled with those things in the past and have found solutions And so the networking is amazing because you you learn so much You get really good friends. Um, you know, you're you end up being as close to You know people at conventions some of your friends from convention as you are to your you know close friends at home and It's just really really really a great a great show a great program For just gaining knowledge and gaining connections and gaining friendships All right two things that people don't talk about enough. I think about convention two one is I hardly nobody hardly ever talks about this is You're doing some things in your company right now Whoever you are every single person That is working really really well and people can't wait to hear about that and so You're going to be learning but you're also going to be sharing Because there are some things that you're doing that people are going to be blown away by like Why didn't I think of that? That's such a great idea so Know that when you're going you're also sharing and that's what that's part Of why I think it's so powerful. It's not just you Going in and sucking up all the information You're going to be creating relationships where you also have stuff to give Even small businesses that you're like no not me. I don't even have any employees. I'm cleaning out in the field I promise you there are some things that you're doing that the big companies are like Why haven't we figured that out yet? You know you you've got brand new ideas your problem You might be using some tech that nobody's even thought of yet I Learn new stuff from the brand new people every single year Every year i'm like searching out those people that haven't been to convention because they got they got fresh ideas So that's one thing that that I think people In and you know it's funny because sometimes people take for granted the awesome stuff that they're doing just because that's the way they're doing it You go to convention and you find out. Wow. I didn't even know I was that awesome. I mean You you learn a lot about You learn a lot from other people, but you also learn a lot about your you and your own business as well Yes, yes, yes Okay, and then so I thank you. I like the way you put that town I feel like that's a better way of putting it you learn a lot about yourself too. You Everybody leaves convention feeling empowered Everybody you motivated and we're gonna go we're gonna go home and conquer the world Yeah, the the trick there is keeping your little self Didn't go back into your office and then Yeah, so hopefully everybody will get that so that's one of the things I think gets overlooked a lot Is that you have a lot to offer to so going And then the second thing that I think it's overlooked a lot is You already know a lot of this stuff. You may have heard a lot of these ideas But talking to someone In person one on one that has done the thing That has been sticking you and you can ask the specific question like Well, I tried that and it didn't work for me. You can find out why it didn't work for you Maybe it wasn't a good choice for you But maybe you just missed this one little tiny piece Which I have found happens to so many people Just talking to somebody one on one and having them help you makes all the difference All the difference. So I feel like those two things really are impactful for people to go to convention Yeah, because I think I think it's exactly what you said like you're getting you're able to get past the idea and into Implementation like how do you implement that? Accurately, you know the way that it's supposed to be implemented rather than this idea That you have in your head that you just and you just can't get past the barriers for some reason and you don't know What those barriers are Yeah, yeah, yeah, yeah You know, there is one more thing that I think people do talk about this, but I really want to mention it, too is Another really valuable thing about going to convention and chris you actually did touch on this you find out that All of the we're all alike That you're going to meet people that are like you that have had your problem and either are still dealing with it or have resolved it Another tweak on that is you're going to find out that all of the people that you think are doing things better than you aren't They're not Every single person that's at convention is because they also Need stuff they have stuff to give and they also are there learning stuff so Finding out that we're all kind of on the same footing is really eye opening I think for a lot of business owners like people that you think are like wow That that company that person they're amazing Just finding out that they're just like you is really also empowering You know, there are still some people that i'm just like I'm You know you never get rid of all of that maybe but you definitely start feeling like okay. I'm in there with 80 percent of the people anyway Yeah, true. Yeah What what else do you you personally love about convention chris? um I don't I just love learning things. I mean I love learning and so for me It's just you know going and learning new things or you're learning that like what you said that tweak, you know What's what's that tweak? I need to make it work. Um and Let's see talking to people between sessions, you know, that's or you know, that's always really good Because you end up at a table and you you know, if you if you go to a table Where you don't know people and sit down you meet really interesting people Um, you know, I mean, you know, Amy Amy wigs king and I are really good friends And how I met her is that like my husband sat down at a table next to her and he realized that we would be We would get along really well And so he pulled me aside and he's like hey you have to meet this person and that's how Yeah, and that's that's how we met. Um, so you just you know, you can you can sit down next to people You don't know you don't know if you have anything in common with them and just Meet really great people really fun people Meet people that can give you ideas that you can share information with and so I think Meeting people is just you know is really good and um You know and then you have you know, you meet people and then you Go and have you know other years you'll go out and have fun with them and you know, it's not just all work There's play too You know, so you can you know go out to You know in Vegas a casino or whatever and have fun Um, yeah, it's just it's just not just work. It's also play. It's it's really good my best friends um, and I'm Just my best friends not my best friends in the industry, but my my best friends period my favorite people are all in the industry they are people that I met through arc see and And I continue to have relationships with and that I have for years and years Um, and tom I I don't know about your friends But I know that the majority of the people that you spend your time with working with talking with Where are arc see people? Sure. Yeah. Well, I mean Yeah, we spend most of our waking hours doing cleaning stuff, right? It's nothing to do with the industry So that's not completely in our you know, an accident Of course, you know, of course, you know, I don't have any friends, but if I did they would be You have more friends than I have You have like golfing buddies and stuff too A few I think the difference is that you know with your friends who aren't in the industry You can talk about something that's going on in your life That's work, you know, kind of related to work and they they might empathize with you But they have no idea what you're talking about So that I think that's the difference this industry I think is very unique in Some of the things actually many of the things we have to deal with and my my friends here Don't get it and I don't expect them to either So I there's there's something that I'm missing with my with my friends here That I'm not missing with my friends in the industry Because when I'm talking to my friends in the industry, they know exactly what I'm talking about and can completely empathize They might have solutions, but they also know there aren't solutions and they just will listen to me and It's our our industry is really In our lives and they can't really feel your pain I'll say you It's such an easier discussion with people that are in the industry if they're not in the industry It's almost not worth the effort. It's like Something really weird happened to me today and I would try to explain it to you but it's just you know I just it's not worth it. I'll call one of my industry friends and you can share with them You can say to one of my my other friends here is like, oh, I'm having such a hard time finding people And my friends that are local are like, yeah, everybody is help one of signs everywhere. I'm like, you don't get it Robin's my friend and robin is my friend robin's awesome. We've known each other forever See tom now. Do you feel guilty about saying you know, I do You actually have quite a few I have a reputation. I have to keep up. Yeah, all right. I'll let you keep your little Faults reputation there tom Uh, okay, so, um, are you guys going to be doing some of the standard stuff that we always do? How about round round tables are So there's a lot that I need to talk about So, uh, we'll stop jabbering and let you do your thing chris No, I feel free to ask questions because I can talk very quickly and get through things fast So I don't want to like You know overwhelm you guys either. But yes, we are doing round tables They are at valleys and they're going to be Tuesday evening from seven to ten Um, and so for those of you who've never done round tables each table has a topic and you've got certain a certain amount of time and there's like a table leader and um, that's been assigned And you talk about that topic and that's where people can really get those interesting ideas and kind of like Implementation type ideas like why isn't this working for me and it's working for you. Um, I don't know what the topics are those haven't I don't think those have been developed yet, but um, we are having that Tuesday night um And In case people are wondering the show really does start monday So it's not like one of those things where it's like, oh networking at night fly well fly in monday You want to be there for monday because things things get going monday morning um, and if you want to see the schedule when you go out to the um The the link on there the arcsi.org Forward slash issa show if you scroll down a little bit. There is the Schedule at a glance and there's also the full schedule. So you'll be able to see everything that that's going on um Talking about real quick. Maybe tom can pull it up while you're talking okay, yeah, so here is The website and if I click on the full schedule Bang That can we see that? Okay. Do I need to blow it up a little bit? How's that? Yeah, it looks good So this is where we see the full schedule. Where do we see schedule at a glance? Um, oh, let's see go up a little bit Oh, wait a minute. I think I can go here Yeah, okay, so see yes right there. That's it click on those blue links I got you Okay, nice That's good. Let's see each individual Monday at nine o'clock. So You almost so the idea would be to come into town sunday, right for sure. Yeah, you want to come in sunday and Be you know, so you're ready monday morning because marcus charidan is headlining for us He's got a two-part Um program Finding and return Finding and retaining great employees in a hard market. So there's part one and part two. So it's basically going from nine until 11 30 So you want to be there for that? He's really good, you know, you guys have seen him too. He's amazing. So we wanted to get him again Yeah, especially for that topic And he's a great speaker on top of that. He's so Easy to listen to he gives really actionable Stuff that you can do. I mean I walk away from him every single time feeling super motivated super pumped up So i'm excited Yeah, oh and then um another thing that we have going on which this is a huge huge huge thing that everybody if you're going to Convention you have to hear this part. Um, so we're having brandon vaughn Um, and he's doing a con conquer live Um segment, but it's for everybody. It's not just on the residential track And there's a limit of 300 people So when you register for convention if you want to go to that you need to register right away for that program because It's it's being promoted to everybody um Yeah, i'm looking for that. Where would I is it on the schedule here? Or is that if you go back to the original page that you were on where I had you click on the Yeah, so go yep scroll down a little bit and there's Not there down a little bit more Yeah, that's it. But then I It says register for the webinar. Is that it? That's it. That's it. Yep So is he doing this as a webinar or? Oh, wait, i'm sorry. The webinar is tomorrow. So he's doing He's doing a webinar tomorrow as kind of like a sneak peek of what he's doing Um, that's from 11 30 until one So that's part, you know The ir r csi, you know learning event tomorrow Um, so that's sorry. That's what that is about. I think it's When and maybe you can see maybe erin can help us out how I think it's when you register for convention I think you're asked if you want to register for that. That's right there. Click the link below Yeah, that's for the webinar Yeah, I'll drop that though because this kind of is is leads up or ties into a convention Yeah, yeah, so erin's erin's organizing. Um, uh, you know the the learning things on tuesdays She's organizing those so that Um, people will get sneak peeks of things that are happening at convention. Um So they you know people have questions they can they could see what what the topics about Okay, I love with linda brunt brandon. He's awesome, too Yeah Yeah, and so the conquer live thing in case people are wondering it's a one-of-a-kind highly interactive mastermind workshop People work in small groups at their tables To assess exactly where the top week spots are in their company systems And then they take turns being in the hot seat yikes To get clarity and implementation Or in a clarity and implement an action plan So they're gonna leave this session with it with an action plan on what they need to do So it's it's a really different type of a thing than what we've done in the past How long is the session? Do you know chris? Yeah, it's um, let's see it is Gosh, I'm not doing it when i'm speaking because it sounds like nobody's going to be going anywhere except here It's from it's on tuesday and it's from one until 3 30 But I should mention that if it's not when you're you're speaking, but if people Don't want to go to that or if they've they aren't able to go to it. We have some other great topics going on so molly is um Is is from one until two on that day. She's doing thriving through change Creating an inspiring motivating motivating a productive culture and molly's amazing if you haven't heard her speak I know you guys have she's just such a calm intelligent Like I don't know. I don't know how to describe it just as calm You know really intelligent person and you just can hang on every word that she says so that would be a really good one To see also and then after her is um Sharon tinnberg. She's doing developing a hands-on training program in four easy steps um, so if you if you don't want to go to conquer live because you're afraid of a hot seat or something like that or um, if if you aren't able to register this is that's what's going on specifically for the residential track So you see does sound uncomfortable Just doesn't it but you know, you're not afraid of the the hot seat um, I know molly and that's going to be a great Workshop. I mean this is actually not going to be such an easy choice And I mean if you can create a training program and four easy steps We all know that Sharon knows her training stuff So I don't know. I feel like that's kind of made it a lot harder It is a hard choice. Yeah. Yeah All right, well Okay, um No, thanks guys. That was super helpful Yeah, you're welcome. Um, let me see it. We already talked about early I'm looking at the notes that erin gave me for the things that I absolutely have to mention We talked about early bird pricing um, oh on thursday We're closing with two powerful sessions So one is what residential cleaners need to know to plan for the future That's um pat patty ellinger from g back. Um, so that's going to be really really good Um, and then power your brand with debbie sardone. So Um, two really great sessions on thursday So if you're thinking you want to slip out, you know thursday morning, don't Stay, there's some good stuff, but you know, because patty patty is like making time for us um on thursday because she's basically like At you know doing sessions all the time at at convention and so this is one that she's doing specifically for us Yeah, oh, and then there's networking events. Um, so now there's going to be a networking and happy hour Monday evening um at the convention center and that's from 4 15 until 5 30 And then there's going to be a welcome reception on monday right after that from six until eight and Then there's a rcsi morning coffee and networking at the a rcsi booth on the trade show um tuesday and wednesday from 10 to 10 30 And thursday from 10 10 30 to 11 Well, where are we going to find all this stuff? On the full show schedule Let's see what we got I've got a I guess I need to pick a track So it should be oh, you're right because it's that part isn't That part isn't part. No, it is it's it's also on the um residential schedule at a glance if you look through it You can see um All right, so here's one day. I don't see anything on monday after four Oh because I printed mine, but I printed one that erin sent me Yeah, mine says it you got the good you got the good stuff. You got the uh That's what happens when you work when you work in the event you help you get all the inside I'm going to go here and see if I can find the residential cleaning track and bang I'm going to click on that and maybe this is what Oh, that's No, but I did like the bang top. I really was trying We got round tables here The general the general stuff, I guess is it No morning coffee and networking is on there. So Not on monday, but it is on tuesday Oh, because it's only on it's not on monday. Okay. There it is on tuesday. So that's there So and that is at convention center Yeah, it's going to be at the trade show booth. So um You we probably won't know where what number the booth is until closer to the event or you know, when people get their Packages the other when they get there. They'll be able to find the booth number um But yeah, the the morning coffee is tuesday wednesday and thursday. So there isn't one on monday, which is why we didn't see one um, the thing on monday is networking and happy hour and welcome reception Which I think when you were scrolling through tom, I did see welcome reception On monday, let's go up a little Finding retaining. I only see four things right? Okay, foreign speakers So I swear it's true. It's happening Okay, and but it's at the convention center Yeah, so it's at the convention center and it's from 4 15 to 5 30 for the networking and happy hour And then six to eight for the welcome reception. So i'm assuming You know the first one is at the convention center and so i'm assuming the the other one is following right after in the convention center also Oh, really? Or maybe it's at the hotel Maybe erin knows at any hotel. Yeah Yeah, maybe erin knows because why would there be half an hour in between? You know what? You know, I think I think it suffices to say there's going to be one and just a lot of really good food and Well, I mean, it's it's it's a big event and You don't point you in the right direction On monday, you won't miss it. I'm sorry. I want to say about the welcome reception um, if if you haven't gone to the welcome reception Um before and even if you have gone in in the past Let go of everything that you've thought of about what a welcome reception is and go into the arc seat welcome reception With the mindset of I want to meet as many people as I can here tonight So look for all of the people that you've never met that you Maybe you even know of them you've heard of them, but you haven't met Get yourself a little list of how many am I going to meet and make it happen The more people you meet on monday I promise you the better your experience will be for the whole event They're going to be especially if you're new If you're new you need to get out of your get out of your Nervous shell and put on your networking face pretend you're going to be an eye you're trying to get some business and meet all the people as uh, Aja would say from all-star cleaning all the people all the things right so meet all the people And do all the things but especially on monday night. It's your big chance because everybody's Everybody's like who's here? What's going on? Everybody's trying to figure it out monday is the day where you get to really connect with some people and Huh and and start this like jump start your the rest of your networking event All right, what else you got you got 15 more minutes here chris. All right, so you guys are speaking by the way So yeah, let's see liz you you're on monday from three until four top Top ten things you need to do to have a strong engaged workforce. Yep. We got a They're on the screen. I love my timing too that end of the day But right before the fun stuff happened. So I'm looking forward to that timing. Thanks for that you guys I'm really excited about my presentation because they're There are so many Topics right now that are hot about Your hiring and getting people through the door. But what good is it if you don't keep them? You have it be strong really engaged and those people doing really really good work for you. So I'm excited. It's gonna be fun and you guys are tag teaming on What day wednesday with smart smart business moves after the pandemic And then tom you're going right into another one right after that turning sales into profit The real money is made after the sale so 11 30 to noon for both of you and then one to two for tom So that is going to be really really fun too really interesting. Yeah the smart business moves We're going to be doing that on the trade show floor and the uh, I guess like did they call it the amphitheater? I don't know. It doesn't say it on my on my on my thing. It's not the trade show floor I know that it's whatever the the theater is the ISSA theater. So that's going to be fun. Um, it's basically going to be this There it's gonna be live. Yeah live. Yeah. Well, this is kind of live, but it's live and streaming That's going to be Like we'll have real pants on That'll be the thing Pants you got me thinking it's like Yeah, well Yeah, we'll we'll have real pants on and we'll have uh, have some live guests and uh, maybe play a game Who knows it's uh, it's going to be fun. We've only got a half hour. So we're gonna be quick All right, what else gris? I know we keep pulling you off track. Um, no, it's fine I I think I covered everything. I think one of the things to think about for this year Is that you know, we're trying to have everything geared towards the situation that everyone is in right now. Um, and so like and I because I was just looking at Elena's Uh topic handling employee claims before they get complicated So, you know, it might just sound like oh god insurance stuff, but it's not because one it's Elena Um, number two, you know, she how this topic came up is that she had worked in the insurance industry And she was hearing a lot of stuff about like increased Um workers comp claims because during coveted, you know, and she she's She started saying a whole bunch of insurance stuff and I was like, oh my gosh. Wow You know never thought of this So I you know, even though you think you know you read the topic and you think you know what it is There may be more to it than what you think because I think that's gonna be a really good one that one Um that one's on wednesday from 4 30 to 5 And it will also be good for the new people who haven't had to have a workers comp claim or any kind of insurance claim And they don't know what to do um You know, it's to be there and I have plenty of workers comp claims But I'm telling you that for anybody that doesn't know Elena. She is She's brilliant. She's brilliant and for those of you that don't know she's also an attorney So I'm I'm going Just because I'm going to feel very very confident that I'm getting really top notch information Yeah The more you can manage these I love that she says before they get complicated She's not saying that you're not going to have any she's saying manage them manage them well so that they're not a big deal And when she says before they get complicated, that's kind of code for saying before they get expensive Yeah money for the costume Yeah, that's great What do we get on thursday? Oh thursday is the short day, right? Um, yeah thursday is patty ellinger with what residential cleaners need to know to plan for the future So more of a g-back kind of bent, but really really informative and then power your brand with debbie sardone So the first one is from um nine until 10 30 Then there's air csi morning coffee and networking from 10 30 to 11 and then power your brand is from 12 until 12 45 and then um from one until two there's the show floor happy hour in innovation award announcement So that's what's going on on thursday That is always so fun too. I love to do that and a lot of times people leave Before that and man y'all are missing out that thing is always good. They serve a good I don't know if they're gonna do lunch again this year, but they always do a really good lunch And oh looks like erin's gonna pop on for my goodness What did I miss erin's in the house? Aaron you need to shut facebook down. Is facebook streaming on your computer? I did I don't know why it won't go there There you go. Sorry Now we can actually hear you. Okay. Sorry about that. I thought I had shut that down. It was gone I know it is again you're guilty me into it. What can I answer? Ah Well, one one of the questions is I think you um for the people that can't see it aren't able to see what you have written here You do have a booth number already booth seven worse 7,011 um and we're we're right next to the specialty cleaning theater, which is where you'll be doing the smart business moves That's what they they actually have three theaters on the show floor now one of them is the specialty cleaning theater and that's where we have Two sessions Tuesday two sessions wednesday and one on friday or on one on thursday I love that. It's right next to that. That's good location Convenient. How about um, are you guys going to have any of the hubs like you had have had in the past or What do you mean? Uh, so I don't know what I'm pretty sure that that's what it was called. They you guys Called a hub We had a members lounge in the past But what we're trying to do is instead of having a separate place That is so far from the show floor to have more of a gathering on in the arcsi booth And that's what we did at the last two shows and it worked really well Okay, awesome And and that actually is bigger now that I remember there were um the big Big round things to sit at a bunch of benches to it instead of having like cables in the middle And it made it more of a gathering space Oh, so what happens is if you've never done convention before it's a really big trade show floor And you're gonna be walking around a lot at some point you're gonna say boy I'm tired. It should would be nice to have a place to sit down Go to where arxy is there'll be a place to sit down and you can network at the same time Yeah And you're gonna find a lot of cool people there. I had a really great conversation with carry knight Probably a 45 minute conversation with carry knight on the On the floor and it was Awesome. It was we were we I loved it We had a bunch of gatherings like it all throughout the day, you know when we didn't have education going We always had people gathering at the booth And then one of the things that we're doing different is a lot of our education is in the afternoon this year So, you know the isis able to kick things off and on when the trade show floors open Tuesday through Thursday They'll kick it off with a spotlight speaker in the morning Then we have networking and coffee at our booth for a half an hour And then that way you can go visit the show floor and go to lunch And then a lot of our education excuse me is in the afternoon And as chris has been covering we I mean I know you give me a lot of credit, but the committee really had a lot of ideas on You know what kind of special we should have this year and you know a lot of it is geared towards Hiring employee engagement recruiting just you know trying to help everybody with what they're dealing with Well, you know We're talking about how everybody really needs that this year But there's never been a year when people didn't need more help and work around Dealing with the employees hardest part of this business Nobody ever has disputed that that it's the the most stressful part is dealing with employees So I'm super excited to see all of the different takes and all of the different Directions that people are going to hit this topic from they're I can't imagine that anybody is going to be able to walk away from convention without what's the price Some crazy little price It's 180 and I threw that up there on the chat We have the peace of mind Registration if you register for the early bird registration So if you register by august 30th, and then you feel that you you know that you just decide I can't go Then you can get a full refund, but you have to have the early bird registration to do that That's why you've got absolutely nothing to lose by registering now I can't do it with the airlines, but I can help you with the registration but I mean there is zero risk and There it's not possible to go To convention and not get 180 to 80 dollars for the value. That's not a thing No Unless you don't go unless you go to and then you hit the casino floor. Don't do that Yeah, you're putting your own with the money you take to the casino. I can't help you there But but it's not possible to not get your money's worth out of this event You're talking about it from a business standpoint. That's real and that's important But you're going to have a lot of fun too. So I mean it's it's it's kind of the best of both worlds Yeah, as lis is you guys talked about we have they added a happy hour at the end of the day That's at the convention center So as lis wraps up on monday because the trade trip florida doesn't open till tuesday So monday they wanted to add a little bit more to it So anybody that has the all access pass and is for the education on monday They have a happy hour at the end of the day that'll be like from four to five And I honestly I don't know where the welcome reception is. It is not at valleys I know for some reason and I want to say I can't say I I'll find out and I can't find it on the website either So I'll find out where they're happy out where the welcome reception is It's somewhere on the strip. So that's easy to get to and every you know, everybody can Join you'll know well of advance and you won't have any problems finding it and it'll be awesome And I did tom if you go back to arcsie's website the cheat sheet that chris has is up on there as well There's four links at the top of your isa station page. Go back to arcsy.org And I maybe I can I'll call it out scroll down just a little bit Just a tiny bit there It says download the residential schedule at a glance. That's a pdf and that has the network Oh That's not just chris's cheat sheet. That's what I have. That's exactly what I'm looking at You made this just for chris and then you put it on the website, right? Gee what's the need of just being in the session? Is everything it need and as I get updated information I'll update that sheet So once we actually start making the room assignments for the sessions that'll be on that sheet Oh, this is so nice. I love this It's easy. It's easy to use. I I make that every year. I love that And you know, I'm kind of irritated that we didn't think of this earlier, but I did want to point out the The app where you can add it to your go. That's so awesome If you haven't done it in the past if you're one of those people that's like, oh, I'm not techie. It's gonna be hard No, no, it's not Add it to your show because it keeps it it'll keep you on track so much easier It's so easy to just go and see where you're supposed to be going. What are you supposed to be doing next? Here's my little crazy cat there And with the app that you could do that you can mark your schedule You can also mark any of the vendors that you want to go visit on the trade show floor I think this year that we're you know with cobin we know that we may not get you know 100 percent of That we had in the past However, we're you know, I think they're anticipating the 500 exhibitors of the trade show floor So the app is one way that you can go in and mark where you want to visit and who you want to see and it's you know It really is handy and again the app is also updated all the time. So I I was gonna say we didn't even talk about the the trade show floor really You know for new for new people I mean you go and you can see everything I mean you you know, you can Touch and try to test out microfiber claws and You get to see all the vacuums that are out there And anything new I mean even just you know gloves, you know, what are the you know, what are some decent gloves that will stand up to You know using pumice stones on a toilet, you know, like like you get to see see so many different things at the at the trade show floor It's the show floor is is really the place for innovation and what's new and not to mention The majority of the vendors there are I say members. So you get a lot of discounts with these products It's worth going to visit and find out. Okay. Now. What do I say with you? And what do I say, you know, so you can really take advantage of your member that member benefit while you're there And did we point out the attendee orientation on first thing Tuesday morning and how important that is for first time visitors to I mentioned We did not and that's that's and that's for everybody. That's an all issa thing But it is really valuable. They talk to you a lot about specifically the show floor to how to navigate it Where everything is because the education is all day Monday and we're kind of in one hallway at the las vegas convention center Whereas tuesday once the show floor opens up the world just, you know, explodes. So that Presentation is very helpful. Yeah, especially if this is your first time then you'll you'll Really want to want to go to that and there are a ton More things going on then what you're seeing here if you've never been before There are so many other opportunities that issa opportunities and It's so much bigger It is and as as you guys were talking about conquer live and I want to uh, you know reiterate what chris said They're limiting it to 300 and a lot of that has to do I mean, I guess if the need gets bigger week, they could look at it But we have a lot of restrictions that we have to meet this year with covet as far as just everything that we're doing and so conquer live is limited to 300 people um and I think the last time I looked it was already 75 in it. So it's going to fill up really fast So if you're interested in going to conquer live Then you want to register early but as you also talk about there's so many other options. There's nine tracks G back even has like their own infection and just uh, uh infection. I can't remember what it's called It's like an infection and I don't know it's a g back track So anything to do with covet and all of that stuff that we've been dealing with They have some really good topics that they're going to be addressing We have the the conquer live is actually It's not even we have a general business track this year as well And that's what the conquer live is part of that because obviously, you know what brandon is teaching It it it goes beyond just residential cleaning companies. It's for small businesses, you know All throughout the cleaning industry. He actually owns a cleaning company. So That's why conquer live is more in the general business track. But uh, you know, we promoted him because it just Really speaks to residential cleaning companies Well, we we are at the top of the hour. So we're going to be wrapping this up You know smart business moves, you know, we're You're They were marching purpose what we're doing here is to to help the residential cleaning industry and help professionalize residential cleaning industry In this convention is one of the most important things that goes on every year That that supports that so You know if if if you've been You know, we're basically preaching to the choir if you've never done it Do yourself a favor and and and attend I don't know of anybody who's ever who's ever gone who have been disappointed and you know, typically people go They keep going year after year Um, thank you robin. That's my friend robin there Chris uh, erin any any last thoughts here? I think you're right I've never had anybody that didn't get something out of it You're gonna walk away with you know more than a handful of ideas to take back with you You know, um the committee that last year they wanted you to have something, you know, I think I want to say it was 12 things that you would leave with and I you know, I think that's easily done So that you have one that you implement each month and then it brings you right back around to the show next year Yeah, I like that okay Any last thoughts robin I wish it were this weekend I mean I'm not ready because you have to prep you have to be ready for convention you guys because it is A lot and there is a lot. Yeah, you have to do some training get in shape But seriously, my favorite thing is what you said tom that if you plan on being a professional house cleaner You really don't have an option y'all You need to go because this is part of how you are going to receive some of that professional Training and I know we got to go tom. So we started two minutes late. So We're only okay. Well, we're we're in overtime Well, thank you for coming up and thank you again to chris and the committee and all their work And I hope to see all of you in vegas. Thank you so much guys. Thanks. Bye. We'll be back wednesday five o'clock eastern. Bye. Bye