 Hello everybody. My name is Haydee Gahkonen. I'm the co-founder of Fixer and we bring local on-demand tech help for the elderly. Now think about the last time somebody close to you asked you for help with their computer, mobile phone or tablet. Well, that happens to me weekly. Meet my mother. She calls me every week to ask something about her devices and I usually help her the next time I go visit her but it might take some time to get there and the problem is happening now and It is not just my mother. There are almost five million people over the age of 65 in the Nordics alone and Two-thirds of them utilize the internet regularly at the same time services are going digital So two years ago this got me thinking what if we could bring the elderly people together With trustworthy youth in their neighborhood to solve this massive problem and this is how fixer got started So how does it work the customer can summon a fixer by a simple phone call With a little magic our system connects the call directly to the nearest active fixer So the fixer arrives to the customer's home solves the problems and reports back to us The customer then gives feedback of the visit. So we know what's been going on So the fixer is are simply sociable friendly local digital natives They're mostly students. So they want to work locally and flexibly and because they want flexibility We contract them as freelancers and these things are why we are different from the competition So we have optimized every aspect of our service to suit the needs of the elderly people Because of our expanding fixer a network. We can offer help locally which makes us fast and efficient But we have gathered data from over 500 customer visits And so we know that our average customer rating is 4.9 out of 5 The average price of a visit is 45 euros From that we take a 25% slice and the fixer the person helping gets over half of the fee and Over 98% of our customers would recommend us currently we are growing organically Also, 56% of our customers are returning customers. So they use us within a first visit within a year So the market potential here is huge We aim to become the market leader and by 2018 We expect to hit the run rate of 1.5 million euros and these numbers are quite modest considering the size of the problem So at the moment we are opening up new customer acquisition channels and the preceded round of funding at slush So our team has extensive experience from working with the elderly people on top of that I used to work for slush and And I have a background in journalism and teaching I also studied web development in San Francisco My co-founder bake is already a serial entrepreneur and he has been running the operations at a 1.5 million euro fund under startup foundation So if you believe in what we do, please come and find us after the pitch We are looking for funding and corporate partners to expand our network. We are fixer. My name is headache. Thank you Thank you Just a couple of quick questions. Yes, so so this there's all you know some fixer is Unfortunately being built in almost every country in the world and we've seen some of them One of the international problems have been when they become big that that quite many tend to You know go to the their local fixer e not through your service On repeat business, but actually say that hey just ping me and you can get the full amount yourself And so much or do you have found ways to avoid that kind of risk? Yes, we have several ways to grow the fixer a loyalty to our platform So first of all we make Payments easy so when the fixer gets the fee we pay the taxes from that So if they want to work legally then of course we take care of that if they want to work Illegally we can't help that but also we are bringing in a platform that helps them solve the problems easier So they get recommendations from this smart system because it already knows the previous problems that have been solved and how they've been solved Also as I word for slash we're building community here And I know a thing or two about building communities So it's nice for the fixer is to come back to us because there's a community waiting for them I think you obviously address a need and it's fun to see that you have such positive reactions from your users, but still I think a Visit price of close to 50 euro is that quite high for elderly people you think you can sustain that Well, actually the visit price is 40 euros per an hour, but we have a minimum charge of 20 year 20 euros So if it's just plugging in a cable in five minutes, then it's just 20 euro So that makes it very accessible. We're also working with municipalities to make this a service they offer to their Citizens, all right. Thank you, Haiti. Yes, we will move on