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Uploaded on Feb 16, 2010
For the first time, Cydcor, the leading provider of outsourced, face-to-face sales teams, earned top honors overall for Sales and Marketing Outsourcing in Brown-Wilson Group/Datamonitor The Black Book of Outsourcing 2009 annual survey. Among other elite vendor and performance ranking honors, Cydcor earned the surveys highest overall client satisfaction, ranking at 93 percent.
Cydcor placed first in 9 of 18 key performance indicators evaluated as part of the annual survey. In four vendor function categories, Cydcor earned top honors in two categories: 1) sales team outsourcing and 2) sales support service. The Cydcor team captured first place in key performance rankings, including vendor overall preference, training, trust, deployment and outsourcing implementation, integration and interfaces, reliability, data and security backup services, support and customer care, and best of breed technology and process improvement.