 Very close to code just to kind of things that we can't deal with often. After reaching out to code and realize that. Code can enforce things like junk motor vehicles on private property camping on private property. So working with code. That's a thing we do daily. It's not weekly. We also do work with the mayor in the city council and just kind of. Talk to our council members and kind of see what they're doing and what's going on that feeds in the planning and zoning where we're always trying to keep tabs on kind of how our neighborhood is changing and shifting. One of the main streets I have is Hemphill and Hemphill just changed dramatically for the 1st time in a long time and just became a 2 way lane or I guess 1 way going both directions and that really kind of 3 people off for a while there. So we're just always kind of trying to keep track on what the major changes in the neighborhood are with things even like that. So, uh, because I'm going to use those MPLs, but I'm going to have luck with the neighborhood associations or all of the different is an organization, organizations, kids, some of those barriers. I mean, we're going to have a lot of those different groups, okay, come on code, will get up and never had all those, uh, so the team in those various, We work with all the different businesses, with all the different stores and restaurants in the various, and we also work with the different apartments that are in the various, and we talk with the management and we try to lower all the problems that are happening in the apartments. We work with code to try to provide different things that we can't enforce. Code can be enforced. We work with them a lot to help the different areas. You're good, you can go. Those special events, any time there's any sort of big community events going on in whatever neighborhood, whenever you see officers there, typically it's going to be MPOs that are there. That is one of our big duties is to be that police presence that's plugged in directly to different community events that are going on. Obviously, there's not a lot happening right now, but prior to this, there are events monthly, it's not almost every weekly that MPOs are regularly making appearances at showing up, meeting people and just letting people know that the police department is here for them. We're involved in that we want to hear whatever's kind of going on in the neighborhood. The MPOs go to a lot of different events throughout the city and when the events are happening, if you see an officer there, it's usually going to be an MPO. Because the others are what we're going to communicate with the people, to see what's going on, to see if they need help from the people who go to different events. Right now, a lot of events are happening, but when there are events, if you see an officer there, it's usually going to be an MPO. So as far as crime trends, one of the things that I do weekly and that most MPOs should be doing is going through our weekly reports, reading what's going on in the neighborhood, keeping track of crime trends. Are there regular burglaries happening on a particular street of different motor vehicles? Are there businesses that keep getting burglarized over and over and over? Things like that. We're also communicating with detectives every now and then, because we do like to do victim follow-ups with people that have been the victim of major crime, like maybe a robbery. I had somebody in my neighborhood that was robbed in the very early morning day at the gunpoint and that unfortunately resulted in the, unfortunately that system was shot during that robbery. And what my job was to do was to follow up on that, talk to them, see how they're doing, see if they've had contact with the detective yet and just let them know that the police department does care. We are paying attention. So I follow up on quite a bit of that. One of the responsibilities of the MPOs is to talk to the victims of crimes and to talk to the victims and to see how they're doing, to see if they're talking to the detectives and just to show the victims that the department does the forward, that if they care, what happened to them and that we want to communicate with them and we want to know how they're doing and we want to know everything so that we can help them after something or any kind of crime. So some of the programs that we work with, Code Blue, I've talked about that a bit already. We're always trying to recruit more Code Blue members. The more eyes we have out in the different neighborhoods driving around controlling is always better. They do go through quite a bit of training whenever they're going through the Code Blue program. So it's definitely not a, hey, just go drive around and call on whatever. They have training. They have protocols to keep them safe in order to make sure that they're being effective and that even more importantly than being effective, they're not putting themselves in danger through anything that they're doing. The Ministers Against Crime is another program that we work with and that also ties in with the clergy and police alliance. We do have ministers that regularly ride out with police officers. Obviously it's not happening right now because of COVID, but on an almost weekly or monthly basis there are different ministers, clergymen from different churches all over the city that like to ride out with us so that if there are events that require some sort of spiritual need, the most common one of that is going to be a family member passing. That way there's some sort of direct outreach that we have right there with us for situations like that. And then the Citizens Police Academy, which is exactly what it sounds like. It's just a, I forget the exact length of it, but it's a several week long police academy where people can participate and see the different portions of policing. They can, the DAs come in, talk to them, different detectives from different units come and talk to them and they just kind of can learn what all the individual units of the police department do do because there's quite a few different units and they try to get as many as they can to come in and teach the classes and talk to everybody so they know what the different units look like and how they function. Code Blue, you know, I've read the Code Blue. Code Blue is when the citizens are walking or driving through their different neighborhoods to try to stop different crimes. If we train them so that when they are on the streets trying to protect their neighborhoods and their houses and their neighbors, if we train them so that all the people who are in Code Blue don't put them in danger and so that they know how to protect their neighborhoods, but how to do it without putting them in danger. How would you say, I guess, pastor in Spanish? I'm not sure. Con los ministers against crime y con los clergy and police liens hay diferentes pastores y diferentes iglesias que vienen con nosotros y se suben en el carro con uno de los oficiales y ahí se quedan con el oficial por todo el por todavía y la razón que hacemos de eso es porque en eventos que piensan que el pastor puede ayudar a una familia que a la mejor se murió alguien de una familia, ahí tenemos un pastor que inmediatamente pueden hablar con la familia para tratar de ayudarlos en un tiempo que han perdido alguien bien importante. También tenemos el Citizens Police Academy, si lo damos en inglés y en español y la más es un programa donde cualquier persona puede venir y puede ver todos los diferentes áreas del departamento de Fort Worth, porque hay muchos diferentes departamentos, hay detectives de robbery y detectives de vehículos robados y hay muchos diferentes áreas que la gente no sabe que existan, pero el Citizens Police Academy es una oportunidad para venir y aprender que son todos los defendientes de ahí. So as far as finding out who your MPL is, if you live in Fort Worth you have an MPL, all you have to do is go to the search one address function on the Fort Worth website, if you type in your address it will typically direct you right to your MPL, MPOs can shift around, things happen like promotions, you know people become detectives and they leave the position, then it can take a while for that position to get filled and then for that information to be updated, so it may not always be the most up to date MPL information, but it is there for you and it'll get you on the right track to figuring out who your MPL is. That email listing right there is exactly how you find the email of whatever your MPL is. You might have a neighbor who knows your MPL's name but doesn't know any contact information for them, you can just do that first dot last thing at boratexas.gov and as long as that is your MPL's correct name it'll go straight to them. You can also attend a neighborhood association meeting or anything similar in your neighborhood MPOs typically show up at those or they show up as often as they can, I know I do, they'll usually find me at those. As far as actually making contact with your MPO and kind of giving them whatever your issue is, you do need to give us time to make contact with that other party involved in our issue or make contact with whoever might give us a solution to your issue. We do have people reaching out to us pretty much every day for a variety of different things and it just takes us time to sort through everything and get to your problem, but we do try to address absolutely everybody's issues as we get to it. If you have anything that you feel like you're being ignored, if you have any other issues, then always feel free to contact the supervisor and the supervisor will work their way back down and contact the MPO. Sometimes we just miss you, but maybe you can get a hold of the supervisor and back it forward to us and then we figure it out and go from there. Número Telefono y el email de tu MPO para que lo puedes contactar en ese punto. Si sabes el nombre de tu MPO, pero no tienes un número de teléfono o otra forma para contactarlo, aquí explica cómo jalan los emails cuando trabajas parecida en the forward. So, si sabes que tu MPO es Omar Bustos, mi email va a ser Omar.BustosFB or Texas Lockup. Y también si tienes neighborhood associations, si vas a hacer esos meetings, muchas veces el MPO va a estar ahí en esos diferentes, diferentes meetings. Y cuando tienes problemas y cuando contactes tu MPO con tu problema, por favor, lo más valos tiempo para tratar de hallar un resolution, porque hay gente toda las días que lo está hablando y está buscando sus MPOs porque tienen algo con que los podemos ayudar, pero no más we need time, necesitamos tiempo para contactar a otra persona que a la mejor el vecino que te está dando problemas o para contactar code o cualquier persona que les puede ayudar. Y si pienses que algo está mal con el MPO, no te gustó cómo te ayudamos o cualquier otro problema, por favor, contacta el supervisor del MPO y ahí también podemos seguir tratando de ayudarte con tu programa con el supervisor. Your MPO should be able to help you regardless of your problem. Yes, whether we can fix the problem directly or you know use whatever our max power is to help you because we do obviously have limitations or at the very least we should be able to direct you in the right direction or reach out to the right person who will then get back to you to fix your problems. And I guess that feeds right into experts that find the right resource. Like I said, we work with code, we work with a lot of different programs or a lot of different city programs, I guess, or departments in the city so we should be able to figure out who is the person that can solve the problem eventually. And as it says at the bottom, we work with code, TPW, just whatever department is relevant to whatever the issue is. Con cualquier problema que tienes, el MPO y debe de poder ayudar con ese problema. Si los otros no te podemos ayudar, si podemos hallar el departamento con la ciudad que te puede ayudar con ese problema. Some of those problems are problematic neighbors. That's something that we deal with pretty much every day. People just dealing with frustrating neighbors. We can make contact with those neighbors because oftentimes the person complaining about the neighbor has either tried to make contact and has not had good results or they're a little weary because they're afraid of maybe something bad happening if we do make contact. We do try to be that liaison, that middle position between neighbors that are kind of having disputes just to at the very least make it safe for the for have a safe way of contact if you're not willing to do that because you feel like it's unsafe. Trash and overgrowth, drug and suspicious behavior, anything that is going on in the neighborhood, things like that. If you want, you can direct it to us. Drug and suspicious behavior, that things we can address directly. Trash and overgrowth, that might be something that we direct the code. Whatever the issue is, we can figure it out. Illegal parking, we can talk about at the common issue we deal with almost every single day. When things are on city streets, MPOs can deal with that directly. When things are on private property, vehicles, obviously what I'm referring to, is the vehicles on a front yard, a backyard or something like that. That's typically going to be something code deals with, but anything on the street MPOs can help you with. Pan-Heliners, we deal with those almost daily. And then any sort of crime issues you feel like you have, you can always vent those and send those our way. And we'll try and address them by reaching out to patrol and other different departments within the police department that address things like narcotics or property crimes, stuff like that. We'll send it to us. We can send it the right way to them and they can hopefully start to address these issues. If you have problems with neighbors, some of the things that people are always reporting is that they have problems with the neighbor that maybe they have music that is very loud and they don't stop the music until the night. But the person who is talking doesn't want to talk to the neighbor because they are afraid, they don't feel comfortable talking to that neighbor. That's something I can help you with. I can make contact with that neighbor to help you with the problem. And you don't have to put yourself in danger if you feel like it's something you're not comfortable doing. If you have suspicious people walking through the neighborhood, if you think there is a house that is coming with drugs, different problems like that, I can communicate with the different departments within the force, with the departments within the police department, departments like narcotics or the property crimes, the officers that work with the property crimes so that they can work with them so that they can help with these different problems too. If you have problems with vehicles that are parked on the street, I can help with that. If you have cars that don't move for weeks or months and they stay in front of different houses, if you want to support that, I am the one who can help with that problem. And also, any different crimes or problems that you see in the neighborhood, if you want to talk to me, I can help with that problem. If I can't talk to you, if I can't help you, I know who I can talk to to help with that problem. So some of the things I guess you can do to start kind of getting in contact, have a neighborhood association, ask them to hold crime prevention class, that's something I can lead or we can lead as MPOs, joining a neighborhood watch or Code Blue. Ideally, I would recommend Code Blue because we do, like I said, offer training really just to make sure that you're being effective and that you're being as safe as you can be. And then just cameras, cameras or something, I really, really promote to people. Cameras are everything. If you have cameras on front of your house, you can't even comprehend the amount of things you will catch on that camera. And once you're the victim of a burglary or even someone stealing a box off the porch that you ordered off Amazon, things like that, those cameras are absolutely everything that identifying who those people are. If we can't identify actors, then that's a really hard thing for us to go off with. If we can't even have an image of them. So I recommend cameras to absolutely everybody in whatever neighborhood. If you have a neighborhood association, I think you should go to them and ask them to put a crime prevention class so we can go and talk to you to explain what you can do to stop the different crimes that happen in the neighborhood. If you want, I also think it's a good idea that people get involved with the Code Blue program. Code Blue is very effective to stop many crimes in the different neighborhoods. And more than to stop the crimes, we also teach you how to do everything so you don't get in danger. You can be effective, but you won't get into any kind of danger, like the others that we teach. And also, I think that all people should have cameras in their houses. If you have cameras, cameras, we can identify people, expensive people. The cameras are everything to help catch different people with all the crimes they're doing in the neighborhood. So if you don't have cameras, I think you should have cameras in your house. And I guess that's my email. That's my cell phone right there. And would there's any questions or follow up? I don't think that we have any questions on our Facebook Live or on the chat. But I'm placing your contact information in both areas. So if you do need to get in contact with all sorts of booths, this contact information has been put in the chat and on the comments area for the Neighborhood Association page. And no miro que haya preguntas para los oficial gustos, pero he puesto su información de contacto en el chat y también he puesto su información de contacto en los comentarios on Facebook. You do have a question that came up that asked why you decided to become an MTO. So la pregunta es, ¿por qué el oficial gustos decidió convertirse en un oficial de patrulla de vecindario? Actually, because I had an opportunity for the neighborhood I grew up in. So I am from the Rosemont neighborhood. I lived my whole life up until the last six years. My parents and family still live there. So it was an opportunity to just participate in a neighborhood that I love, that has a lot of opportunity, that has been a challenging neighborhood at times. I grew up there in the 90s and early 2000s and it wasn't always the best. But there's so much potential for that neighborhood and I had a lot of fun there and I had a good childhood there. And now I have a chance to participate in watching that neighborhood, hopefully improve with the neighborhood revitalization program. So I mean it just, it means a lot to me to be able to be an MPL for where I grew up and hopefully improve that area. So it'll be part of that area improving. Can you share an example of an experience you've had a building community as an MTO? Sure. So I've developed a really, really good relationship with, in particular, one of the restaurants over off Hempel and just being in communication with that restaurant, letting them know that it's a restaurant that is employed by mainly Spanish speaking employees and they'll occasionally have issues because of the homeless population around Hempel. And they don't like to, historically, that arose my neighborhood under reports crime. And I've been able to be a really good contact point for that restaurant that deals with a lot of different issues just with the homeless population in the area. They feel comfortable calling me as do a couple of different businesses. They'll comfortable calling me where they might not report something, but they'll call me directly. I wish they would call my own one because then we have better logs or I might not always be available to answer my cell phone. But if you call 911, I might see that call come up on the call screen and then I can address it directly. But I've had multiple different businesses that wouldn't be comfortable calling 911. Now they feel comfortable at least calling me and addressing me directly and I can head over and start to deal with their issues where normally they might not even call at all. So I've seen that start to happen quite a bit and that's been good. Looks like we have another question. How often do you ride a patrol? How often do you ride or control the neighborhood? I'm driving the neighborhood every single day. That's me personally. I'm not much of an office person. I do like to drive around the neighborhood pretty much every single day. If things are happening in the neighborhood, I can respond quickly. Hopefully I'm a couple blocks away or at the very least on the other side of the neighborhood and I can still get there fairly quickly. But I'm not much of a desk and office guy. I do like to be in my car driving around. I'm always driving around the neighborhood pretty much every single day, unless I have to be in the office addressing other things and stuff like that. We had another question come in. Can you talk about the fear that the undefinanted folks face contacting the police and how you may be able to help? Yeah. So with that, I want to say, if an offense has happened to you, if you are a victim, if you've been assaulted, if you've been burglarized, if whatever the offense has happened to you and you feel like you need police, you are a victim, please call. That as far as being an undocumented person and the fourth police department goes, there's not a police officer on this department you will talk to who is worried about that. Who will make that an issue? We're here to help you. If you are a victim, please be a victim and let us help you. Let us do the report. Let us make the arrest if we need to make the arrest on whoever. But I've been here for four and a half years and I have not heard a single officer ever say that as being an issue. We're here to help people. It doesn't matter. It doesn't make a difference to us. We don't even ask that question really ever. It's irrelevant to what we do. We're there to help out and whatever the call is. So even if you're undocumented, please call if you need help. If you're not undocumented and you live in Fort Worth, in any area in Fort Worth, it doesn't matter where. Please call. If something has happened to you, if someone has assaulted you, if they have stolen you, if they have stolen your car, if they have put you in your house, anything that has happened to you, if a criminal act has happened to you, please call. The others, the officials of Fort Worth are not worried about whether someone is documented or not. They've been here for four and a half years and I've never talked to an official who is worried about that. We're here to help you. If something has happened to you and you need police, please call. That's not a problem with us. I don't see any more questions coming in. So I'm going to turn it over to Jerell with the Boys and Girls Club of Greater Terran County so that he can talk to us about some of the community resources that he has to offer the community. Cool. Thank you, Ruth. Again, my name is Jerell Blunt and I am the Senior Director of the Coming Up program with Boys and Girls Club of Greater Terran County. Also with me, I have the Site Director of the site most closest to the World's My Area, and I'm going to share you how this is going to be on the calendar. Do you want to translate the woman to pause, Ruth, or...? Yes, sorry, I forgot my job permit. And then Jerell, what? He is with the Boys and Girls Club organization and also with him is Jerell, who is the Director of the site closest to the World's My Area. So we are a special program within the Boys and Girls Club of Greater Terran County. So the typical idea of Boys and Girls Club as an after-school, that's a part of the club, but we are a special program within the Boys and Girls Club. So once the normal, what you think of Boys and Girls Club closes at 6 or 7 o'clock depending on where we are, we pick up and we open and we are open from Monday through Friday from 7 to 11 p.m. So part of the program of the Boys and Girls Club is not regular hours of another five, but that they are also open in late hours. Can you repeat the loss for Ethan? Open to 7, 11 p.m. once the daytime closes, we open up. So as Officer Bustos talked about earlier with CCPD, we are actually a CCPD-funded program underneath partners with a shared vision. And part of that, part of the mission is to have the increased safety of residents and youth, decrease crime in the city of Fort Worth, decrease juvenile crime, decrease violent crime, and decrease gang-related activities. So that is what we are charged with doing, to impact lives of the at-risk and gang involved youth, ages 13 to 24. Also, that is our target audience, 13 to 24-year-olds who may be subject to gang affiliation, may actually be gang-affiliated, and giving them a safe space to come in order to try to create some new norms with them, give them recreational activities, a place to go. The wind is always to get them in the building and off the streets, so they won't, they won't have to be in the neighborhood causing Officer Bustos to work even harder. We are trying to figure out some, some new norms, like I said before, for them to do and to adopt in order to hopefully lead towards life changes. Alright, so what do we do? So we, we train, teach and mentor the kids and the members in the program and not necessarily kids, some of them are grown men or women. We offer case management services on an individualized basis based on what the service plan is, what the need is for the young men or women. We do community service as a part of the program in order to get things to buy back into the idea of serving the community as opposed to causing problems within it. We offer referral services to be able to partner with other organizations that way, something that they do better that we can just refer them to these other places. I'll stop right there before I get into a couple more. The biggest part of what it is that we do is offer the needs-based learning. Also the draw is always recreational activities since we have the gym and facilities today able to entertain the members. But once they're in there, we like to leave them with something that's actually useful, a life skills training, academic tutoring. We offer free GED programming that allows our eligible members of 16 to 24 to get the GED training classes for free and take the actual GED or ISAC course for free as well. We also do what we call inter-site activities which are focused on taking groups of young men and women from different parts of town and mixing them with other folks who are on the side of the town who they may or may not like or get along in a way to create opportunities for challenging situations and conversations in order to hopefully create more peaceful interactions with folks on different sides of the city. So inter-site activities are a big function that we try to do. We recognize that the age of the gang member is getting younger and younger. So what we do is also early intervention groups. These take place in our clubs. They also take place at community center sites or at schools where we go out to reach out to our members and do other things as well. So early intervention groups can take place as young as eight years old all the way through 24 year old as the members that we serve. The whole point of the program and what we are judged off of based off of how we're set up is life changes. So life changes are the backbone of the program that's what the city wants to see that we're making life changes with our members. Most of the life changes are focused around employment and education. So there are a number of life changes but most of them are related to either getting a job and keeping it, getting the skills to get the job and keeping it for staying in school, progressing to the next grade, graduating high school, graduating college, etc. The long term goal that the city like for us to achieve is having our program members not engaged in crime inducing behavior. So we want to have 95 percent which is challenging sometimes 95 percent of our members not engaged in activities that lead to arrests. So we track arrests of our members and report those monthly in order to see if we are doing the things that we need to do to keep our members engaged enough and busy to where they're not having to be out in the streets to make crime. So COVID has created issues for us just as they have with everyone else. We switched most of our programming to virtual. We're engaging with our members on Facebook. We're using private Facebook groups to continue to provide those services that we would provide in person. Normally the recreational aspects of our program have to be slowly phased back in based on CDC guidelines because we're trying to keep everybody safe. But we are, as Sherry Hudson here, she can kind of give you an idea of what they've been doing, emphasized to try to engage our members on Facebook. Interacting with our members on Facebook groups, so they can keep informed of what is happening around us, but the supervisor of the program can tell us more about that. Yeah, I'm Sherry Hudson and I'm the site director at Panzer. I apologize for the mask but I am on site but hopefully you can still understand me. Like Jarell said that we are limited right now on the services that we can provide on site due to the pandemic but we are doing our best to serve our high priority case management needs, our GED students, and just to keep the kids engaged and to have some fun once in a while we do some special events. So we have movie nights, we've had like community service projects like instead of going out to the Trinity trash bash, we'll have our own neighborhood, Panzer trash bash, anything that we can to get them in. We serve food, we're going to be doing a 2k tournament, so whatever we can just to create some fun for the kids. So most of our services outside of the site are going to be virtually, I did notice a question earlier that asked if we offer virtual tutoring. We do have teachers on site so for our GED students and our high set students, we can tutor them. I'm sorry I'm going too fast you probably need to translate that. No problem I'll try to catch most of what you said. We do also have virtual tutoring for our kids that are in school. So once school starts back up, we know that's going to be online and some of our kids are going to struggle with that. So our teachers are going to be available to tutor virtually. The rest of our services are going to be out in the community. So since we can't have very much going on at the site, we're out there doing home visits. A lot of our kids and their families have lost their job. They're in need of food, they're in need of hygiene products. Some of our kids are young parents and they need supplies for their babies. So that's what we're doing. We're trying to get those things for them and we take it out to their home. So whatever it is that they need, if we can get it for them, then we're going to bring it to them. So that's pretty much it. Basically we're just trying to meet them where they're at and if we can provide that resource for them, we will. We are very anxious to move into our second phase, but of course that's all contingent upon the pandemic. But once that happens, then we're hoping to provide full services on site. You do have another question. It says, can you share an example of a conversation you've led with youth from different neighborhoods? I'm sorry, can you repeat that? Can you share an example of a conversation you've led with youth from different neighborhoods? Yeah, I can take that one. So one of the things that I really was proud of that we did, we partnered with, of course we always partnered with local law enforcement. We had a collaboration between the parent center, each side department, and our stop six location. And we were able to bring employees from Panther, from stop six, and from our poly neighborhood areas. And it was about conflict resolution. And you get a whole bunch of guys in the room talking about conflict resolution. Some people don't want to say anything, some people won't say too much. But I think overall it was positive having about 40, 30, 40 officers that they served food. They were able to talk to the guys one on one, the guys and girls one on one and kind of break down some of those barriers that a lot of our members have a lot of distress for the police officers. But a part of the program is to show them that, hey, they're just guys, just like you, a lot of the more like officers from the area that are trying to serve those areas that they serve. So I believe that was really a powerful thing that we did. La pregunta fue que si podía compartir un ejemplo de una conversación que ha compartido con un joven de diferentes descendarios. Y la respuesta fue que colaboraron con el Vecendario de Suspix y diferentes descendarios de la área de Poly. Y pudieron tener una conversación de resolución de conflicto, servir comida y llevar alguno de sus sitios que tienen mientras tienen conversaciones. You all provide your contact information in the chat so that I can place in our Facebook live page as well so that if anybody else has any further questions you can reach out to you. And to be conscious of time I'll go ahead and move to Mr. Mark Ware. Are you ready, Mark? Let me get you off of mute. There you go. Can you hear me now? Yes. All right, thank you Ruth and grateful for the other presenters this evening. Great information for all of us. My name is Mark Ware. I'm the Senior Director of Crisis Services with My Health, My Resources of Tarrant County. We are a rather large organization. We have around 2,000 employees. We serve approximately 60,000 individuals each year. I put myself on mute instead of taking my stuff off. And this is Mark Ware. He is with MHMR. His organization is very basic and very long and has around 6,000 employees. So we have three basic divisions, large divisions within our agency. I'll start with our early childhood services. Our early childhood intervention provides comprehensive services to the kiddos and their family's infants and toddlers. They also have services for a series of services from eight years down to birth. And we also serve multiple counties not just Tarrant County. So there's several counties beyond Tarrant that we provide those services for. Second division within our agency is our disability services. Our disability services provides information referral services to people with intellectual developmental disabilities and their families. We're able to provide resources for them. We also have providers that offer group homes, adult day activity centers, supported employment and respite services. So our third division is the area that I work in and a part of behavioral health services. In behavioral health services, we have serve adolescents and adults, no real age limit on those. We provide basically outpatient mental health services as one of our large portions of behavioral health services, which includes case management. And those folks are bachelor or master level individuals. We provide, again, specialty services to the homeless population. We provide medications. They're able to see a doctor and get medications. We provide supported employment and supported housing. A few other services within our behavioral health division is we provide benefit assistance for those that are needing Medicaid or applying for Social Security. We offer family support, so not just treating the individual, but also their families. We have a pretty significant forensic and legal services that provides outpatient restoration. And again, for those folks that end up in jail, needing services while they're there, also appear support services. And we also have a pretty robust substance use disorder services that we provide for adults and adolescents, both inpatient and outpatient services, which include services for military veterans and peer services. We do, again, detox and inpatient services. And then the area that I oversee is our crisis services. And we have the 24-7 call center that we have people answering the phones 24-7, 365. You can call that number anytime. I'll provide that shortly. Those call center staff will take your call and after they get information from you, they will be able to direct you to whichever services are available, including a resident residential. We also have a mobile crisis team that can come out and actually see people in the community. And then lastly, we've recently been able to start providing specific resources to people affected by the COVID-19 or the coronavirus. Again, if someone who has suffered any as a result of the COVID or the coronavirus, they can call that number, our call center, and we have additional resources and counselors that can meet with them and have conversations with them to help them through the coronavirus as well. And just to introduce my my boss, the chief of behavioral health, Raimi Hedens-Zazone. Raimi, I don't know if you had anything else you'd like to add? No. Thank you, Mark. Can you hear me okay? Yes, sir. Okay, good deal. I know that was great, Mark, a good overview. I just wanted to say that we have a long history. We have a program called our mental health law liaison program, and they do work directly with Fort Worth Police Department's mental health unit. And so a lot of times I'm sure Officer Bustos is aware and we work with MPOs. They're like the backbone and always a great resource because they know the community. They know individuals and just big kudos to Officer Bustos and other MPOs because they are they're so close to the community. It's very helpful when they can identify needs and address them and also refer to that unit and also refer to our law liaison unit if there's an individual that has mental health needs that need to be addressed. And what we try to that program really is set up to try to avoid those individuals going to jail and to try to keep them out of the criminal justice system but to get their behavioral health needs met. So that's all I really want to add and thank you, Mark. Good job. Thank you. Go ahead. Anything else? Any questions? I have information from both of these organizations that I will share to anybody that attended. I will email out to you but I'll also post it on the neighborhood association page and share it with the board so they can share it with members. Ruth, on the I didn't get the number in right the first time I typed it for the call center but I sent it to second time the 335-3022. And is that the call center? Yes, yes call crisis line or call center. Yes ma'am. And then my direct number is there as well as my email. Perfect and I will make sure all these get posted on the neighborhood association page as well. So the number of the crisis line is 817-335-3022. So the crisis line number is 817-335-3022. It looks like we have another question for you. Let's see if I can get too much. It looks like it's for the boys and girls so I'll wait till we're wrapping up towards the end so that they can ask that question. Next we have Ms. Carmen Charles and she's with Safe Haven. Everyone as she said I'm Carmen Charles I'm with Safe Haven of Tanger County and I actually do have a quick PowerPoint and it's just really so that you can have the information so I'm going to get that up. Ruth we can't hear you. Sorry I said if you go under sure conscience that there's a circle there you should be able to pull it up. Yes I am doing that. I'm sure most of you guys have heard of Safe Haven and what we are is a domestic violence service provider. We are the primary domestic violence service provider for Tanger County and so we do actually of course most of everyone knows us for the emergency shelter that we offer for those that are fleeing domestic violence. So they are part of an organization called Safe Haven and as many of you know they are offering services for domestic violence. I don't know if it's going to let me change pages here. At Safe Haven like I said we do offer a number of services. We are most known for our emergency shelter but we actually serve the majority of our clients outside of the emergency shelter because not everybody needs that service. Sometimes it's just a matter of just trying to figure out what you want to do about the situation. Incluyendo el albergue de emergencia pero mucho de los servicios que ellos ofrecen va a ser fuera de la albergue de emergencia porque encuentran los pacientes en donde estén ellos. Domestic violence is still very prevalent in Tanger County. As it stands one in three individuals will be impacted by domestic violence so that's a really high number when you think about all of the population of Tanger County. La violencia doméstica es muy prevalente todavía en el condado de Tarrant. And what we do at Safe Haven is provide a wraparound services for survivors to provide the support that they need as well as work towards systemic change when it comes to intimate partner violence. So lo que hacen en Safe Haven es muchos servicios que van alrededor de la persona y los sobrevivientes de violencia doméstica as well también hacer cambios sistémicos dentro de esa persona o dentro de la organización de esa persona. Most people access our services by first giving us a call. Our crisis hotline is 24 hours a day seven days a week and it is always answered by a live advocate. So if someone is giving us a call and you are playing domestic violence in the moment you are more than likely going to ask for emergency shelter. We will assess your situation at that time on the call for emergency shelter and we will admit you to either one of our undisclosed locations. We have an emergency shelter in Fort Worth as well as in Arlington. Once you are approved and admitted for our emergency shelter you will be given 24 hours to get to one of our pickup locations and once you actually enter shelter we will then complete an assessment to figure out what your needs are. Our emergency shelters are for women and children up to the age of 18 that includes 18 year old boys as long as they are in high school and not a lot of homeless shelters provide that opportunity but we do and so even though our shelters are for those for women and children or those identifying as females we serve all individuals that are survivors of domestic violence. When you enter our shelter if you do have children we have a children's program. We offer case management services for kiddos as well as we do adults. We also offer clinical therapy for adults and kiddos and then we also have a housing program for our agency. What was the last service that you offered? We actually have a housing program. Our housing program is done through a coordinated entry process just like many of the other homeless agencies in the county and so we do receive our information from Tarrant County homeless coalition but the caveat for our housing program is that you must be a survivor of domestic violence. For our non-residential services generally you are going to again give us a call through our crisis hotline so if you have a safe place to stay you may still need that support wrap around support that we can provide and so that's what we what we provide for you in our non-residential side of the agency. Our crisis hotline is actually under our crisis and outreach services but from there we do provide again a case management or that non or that excuse me that supportive resource counseling. We have a domestic violence high-risk team in Tarrant County and State Haven is the coordinator of that and then we also have a project that we oversee that we partner with DSPS on that particular project to provide services for those families that have been impacted by domestic violence. And then we have some clients that just are just in need of some clinical services so we do offer clinical therapy individual and support groups. We offer children's therapy, play therapy that starts at the age of four and everything that we do all the services that we offer are for our survivors are trauma informed so we our work is through the trauma that you have experience. We have some individuals that are just in need of legal services and we do have a legal team. Right now we only have one staff attorney but that our staff attorney he can assist you with either filing for a protective order if that's something that you know survivor is needing or you know family law is what our attorneys practice to custody or divorce things of that nature. And then when we talk about just kind of our systemic changes that we want to see because we know that domestic violence is a public safety and health issue and so it systemically we wanted to go away and the only way that we can do that is to really get into our community and our systems and so we want to stop domestic violence from ever happening and that starts with our littles so we actually do have a prevention department. They actually go out and they provide curriculum based programs from for kiddos all the way from you know the littles to you know teenagers and talking about dating violence so it is appropriate based on their age level. So saben que el primer problema de violencia doméstica es un problema sistémico y es un problema de salud pública que ellos quieren que desaparezca y por eso están trabajando con la comunidad para crear ese cambio en el sistema con un departamento de prevención trabajan con los niños pequeños hasta con adolescentes con un curriculum basado en su edad. And we also know that when it comes to making systemic systemic changes that we cannot count out the person who is actually doing the hurting and that is the offender and so we do actually have an offender program. It is our we call it partner abuse intervention program. It's a it's a bit program but we changed the name just to remove that that negative stigma when you hear the term batterer and so it is the only service that we offer in which you have and it's generally going to be a court ordered service. And también reconocen que parte del problema en violencia doméstica también va a ser un ofender. So tiene un programa para gente que está ofendiendo en la situación de violencia doméstica y actualmente este programa es basado en si es decidido por la corte varias veces. We have to hold offenders accountable for their actions so that they don't continue this pattern we know that domestic violence is a it's a cycle and it's about power and control and so we have to hold the offenders accountable as well so that they don't offend again. It is we have four accredited you know providers here in Tarrant County. So Haven is one of them. The others are 24 weeks ours is 27 weeks and so most judges are going to order for our our services services. So sabemos que violencia doméstica es un ciclo que puede seguir pasando a varias veces y tenemos que tener esos ofendores y ponerle un paro a ese ciclo en el condado de Tarrant hay cuatro acreditaciones para programas similares de los otros son de 24 semanas y se va a ser de 17 semanas o la mayoría de los programas que el juez dirige o de individuos que el juez dirige a este programa va a ser para 6 havens. So what can you do if you know that if you are someone else is experiencing intimate partner violence the first thing is going to be listen. So somebody sharing with you that they are in a relationship that and then they may not necessarily say that oh I'm experiencing domestic violence but that they have concerns that a relationship is not healthy listen and validate those concerns and fears. Here at safe haven we always start by believing and so if you tell us that you're experiencing something we're going to believe exactly what it is that you're saying. So in the program I like the first time so it's great. We're going to always encourage that you call law enforcement if it's applicable and we know that sometimes it's not necessarily the safest thing to do and so as advocates we understand that. So what we do is that we safely plan with our survivors so that we can help come up with a plan in the event that they do need help and are not able to make that call themselves. So part of that is going to be a safety plan to ensure that they have all the resources and they can talk to the police. We always encourage you to please give us a call. We understand domestic violence we meet survivors where they are and so you may be calling at a moment where you're ready to flee and are looking for emergency shelter. Or you may be giving us a call simply because you don't know if your relationship is healthy and whether or not it is considered to be domestic violence. Again our crisis hotline is 24 hours a day seven days a week and then our crisis and outreach department along with the two emergency shelters we also have two resource centers one in Arlington and one in Fort Worth. Our crisis and outreach department which is our like I said kind of your segue into services for the agency is housed in our Fort Worth resource department which is that one safe place at 1100 Hemphill street. So they have two locations to see resources. One is on the street for example for many of the resources offered they are going to call the crisis line which is 24 hours a day seven days a week. If you provide the crisis hotline number in the shop. Absolutely. If anybody needs to walk in for services we are available at our Fort Worth resource center Monday through Friday from 8am to 7pm. One safe place the building is actually right now they're they're closing at five o'clock and so we're going to encourage you to contact our crisis hotline. We're meeting with anybody that's concerned about COVID we're doing all of our services remotely except for obviously if you're coming in for emergency shelter. I was saying that's my information so and I'm going to actually send this information to you Ruth and I can also get it translated in Spanish as well. Perfect thank you so much and I'll be sharing that with the neighborhood. Perfect and I actually any materials that we have if you guys want some just let me know we have plenty of things that we can give out for survivors or those just wanting to know more information even you know as far as how to say if you plan and I have all of those things in English and in Spanish as well. Perfect don't see any questions for you right now if you could just provide that crisis line number in the chat and the question that we had previously for the Boys and Girls Club is if you're still enrolling for pre-K we're not in the area but we're about five minutes away from the location and I'd like my daughter to go there this may not be exactly for you but I can touch them in touch with the principal I don't know if that's something that you will do. Yeah if they want to just contact me with my email I can get that to the right person Perfect I'll put that information in the chat. Any other questions it doesn't look like we have any that are coming in um from Pullman Verzada do you have anything that you would like to add and I can actually make you a panelist if you have anything that you'd like to add. I would just like to thank everybody I really appreciate all the effort that people put in to bring in these resources to the community and I appreciate the time that you've taken you all really important work and I've been honored to work with you in capacities before so thanks for being a part of this neighborhood improvement process. Thank you all again for joining us I don't see any more questions coming in but the video is going to be on all the social media platforms including the Rosemont area website so if neighbors you want to see this at a later time it'll be available to them so if any questions come up I'll make sure to redirect those either to one of your organizations or to Officer Bustos so thank you all again for joining us and I will be in contact you'll have a good night thank you I'm sorry Susan I didn't see your question until now but I'll make sure that it gets answered