 Welcome to BMC Healings Business Workflows. I am Anushree, Associate Information Developer at BMC Software. In this video, I am going to show you how you can create a case and move it through its lifecycle. For the purpose of this video, let us take the use case for Alan. Alan wants to raise a request for a leakage in the walls and a case agent creates a case for Alan. The case agent proceeds with the case and changes its status to reflect the progress on the case. As a case agent, login to the application. On the case's workspace, a list of cases created for different support groups is displayed. You can create a case by using the create case or quick case option. To quickly create the case, select the quick case option and start entering the details. Enter the requester as Alan and the issue as leaking walls. Based on the details, a list of case templates is displayed. Click this template to preview it. The template category matches with Alan's issue and has a manual and an automated task. After previewing the template, use it to create the case. After creating the case, the two tasks from the template are added to the case. These tasks are in the stage status. To activate the task, change the case status to in progress. Refresh the task section and the manual task is moved to assigned. France is the assignee of the manual task. After France inspects the pipeline, France opens the task and moves it to complete it. After refreshing the case, it is moved to result. This is because, first, France completes the manual task that activates the automated task. After the automated task executes successfully, the case is moved to result. To view the process for the automated task, as an administrator, log in to BMC Helix Innovation Studio, go to the task management library and open the process for facilities. This process generates a bill for the requester and sends a notification to the requester. I hope this video helped you to understand the complete flow of a case lifecycle that moved the case from assigned to in progress and finally to resolved. Thank you for watching.