 Dear students, I welcome you in the course of Readership, Emotional Intelligence and the CNMaking. This is module number 119 and we are going to talk about that we have to know the score. By this expression that we have to know the score, we mean to say that we have to be calculated, we have to be estimated, we have to involve our self in a way that we are there to improve our emotional intelligence and at the same time we are not going to have superiority or inferiority complex. So for that concern, remember that when we talk about emotional intelligence, we need to have defined objectivity. We need to know that what are our targets, we need to know what are our quantified measures so that we can save ourselves from hard work and take it towards smart work. And as you all know that smart work would mean that we have to be specific, measurable, attainable, realistic and time-framed. The second important thing is that we need to have persistence because no one's life is a bed of roses, no one's life is a perfect game. We have to be persistent, we have to have the persistence because persistence helps us overcome our resistance. Now when we talk about emotional intelligence, there are certain things that we need to understand. First of all, that being a leader, we have to involve our self in a way with the other people so that we can demonstrate the perspective of creativity and innovation. Number two, being a leader, we never have to take the things for granted because either being a leader or a follower, it would be the biggest mistake of your life that if you ever take things for granted, for people, for incidents, for situations, because remember that there is some reason and logic or problem on everything back-end. So instead of taking it for granted, we have to investigate, we have to sort out, we have to see what are the real perspectives and perspectives of things. Thirdly, remember that being a leader, you have to coach and mentor the other people so that people can develop from your coaching, people can recognize their capabilities and it is possible that some of them will be better leaders than us. Another important thing is that being a leader, you have to empower the other people and remember that when you empower the other people, they can commit mistakes and remember that the things you learn from your mistakes, those things you may not be able to learn otherwise. So it will be very fortunate for those people who learn from their weaknesses, who learn from mistakes because of that, you get the idea that by making a mistake, the result can come out. So you have actually developed a context in which you have learned your lesson of life. Another important thing is being a leader, remember you have to understand the moods and emotions of the people who are there to follow you because until you understand their essence and feelings, they would not be able to have a trustworthy relationship with you. If we conclude all this, then dear students, remember that the development of emotional intelligence demands us to establish our relationship in a way in which people's emotions and emotions are not present. We should establish a relationship with our stakeholders in which trust, involvement, engagement and motivation should be kept in mind.