 Welcome to BCH Technologies. This video is a part of video one of our Twin Chamber Review series. If you want to see the whole video, please visit the link below. Some printers setup function is not on the IOED screen selection, actually it's on the control panel. It's a physical button, you have to click the setup. We go to setup preferences. If you find you cannot select cartridge chip info, we go press the down button and jump to product updates. That's because the chip info is already turned off. You can see when the chip info is turned off, it is grayed out and you cannot select it. If you want to re-enable it, you can go to reset to factory default. And then when you go back to setup preferences, you can see the cartridge chip info is back on.