 Hey, good morning everybody Tom Stewart here. I'm with Liz Trotter. Our guest today is Jeannie Henderson and this is a special edition of Smart Business Moves from ISSA Show in Las Vegas, Nevada. Liz, how are you today? I am amazing. How are you doing today? I am awesome. I'm hanging out here at the main central booth on the trade show floor. We got team members here that are rocking it. Jeannie, you're located at the ISSA residential booth. That's right. Good morning, Tom and Liz. How are you doing? I'm here with Heather Goswin. Hey Jeannie. Yeah, good morning and we are at the ISSA residential booth getting ready for our morning networking event. So pretty excited. Can't wait to see all our residential members come over to win a whole bunch of prizes this morning. Get ready to head over there too because I know I want to see what everybody's winning. Jeannie, it's just such a great time for networking. I love just you can just see people learning from each other and connecting and making new friends. That's my favorite part of the show. She said it was Heather Goswitch. Yes, introduce Heather. Yeah. Hey there. So this is Heather Goswitch from ISSA Global Membership, correct? Yes. I'm the new associate global membership director here at ISSA. So I just wanted to say hello to everybody and excited to meet you all. So make sure you stop by the booth this afternoon. All day we'll be here to talk to you about what our offerings are for membership in 2024. Jeannie and I are working so hard to bring you some new items that you'll really enjoy and I'm looking forward to working with everyone. Yeah, 2024 is going to be an awesome year and Heather and I are going to be power team helping to serve our members more with the value of membership but then also outreaching into our residential cleaning community to just let more people know about it and we're building a bigger group of volunteers to help with that as well. Well that is awesome. Yeah, tell us a little bit more about these additional offerings in 2024. I'm excited. Yeah, so we're just going to be working on increasing the value of membership, making it easier to connect with the resources and putting together packages. I'm going to be working on a package for startup businesses. Really ISSA today is an amazing value if you're just getting started in the cleaning industry. There's so much training and connection and help available, you know, so we're going to be working on that and then we're planning, you know, for lack of a better term, a big membership drive and you and I talked a lot about that Liz and we incorporated a lot of the ideas that you shared but we have got a big plan. We're going to launch early in 2024. We're going to want to get everybody involved. Each one, reach one, invite somebody to join ISSA because you will change their life when you do that. Yeah. You know, Jeannie, I've been coming to this show for over 20 years and I don't think I've ever seen as many residential cleaning businesses represented at this show and I think that you're making traction. You guys are doing some really good stuff from a recruiting standpoint. Well, yeah, I do believe that. I think our volunteers are really activated out there. We have our monthly coffee and conversation events that are really powerful and non-members are available to join at those events just to check it out. Our regional events have been sold out every single time. So yeah, thank you Tom for hosting one and I believe Liz, we're talking about working on one with you sometime too and those events really make getting to know ISSA accessible for people. Jeannie, can you share on that? Yeah, we're really seeing a lot of residential organizations coming and across the world, right? We can really tap into, we're starting to tap into a lot of folks in Canada and the Latin American regions. There's a lot more to offer globally from a global perspective to these members and potential members. So we're really going to be pushing hard to try and get these members and form that community. Yeah. And you know, cleaning is universal. What works in the U.S., works in Canada, works in in Central America and South America and Europe. I've also talked to a lot of cleaning business owners in Australia and all of these, you know, a lot of what we do work there. There might be different regulations and laws, but overall cleaning is universal and so we're excited to reach out even beyond North America. But for this show, really focused on North America, we're going to have, I'm losing my focus here, there we go, we're going to have a lot of fun and I met a lot of people yesterday who have never been to a show before and have never been a part of ISSA and they're loving all the connection that they're getting and meeting new people. And as you guys know, I know it's been a few years since we all started our cleaning business, but it can be pretty lonely, you know, when it started out. I'm sure you remember that, right? You know, people say that all the time. I think I was just too busy to be lonely. Never occurred to me to be lonely. You're such a great connector and vibrant force in the world. I'm sure you have never been lonely. I don't know. I don't think I have the lonely genes. I mean, there was a time, there was no Facebook, there was no real networking and, you know, everybody was looking for a way to connect with our cleaning businesses and, you know, it was ARCSI at the time when we put that together 20 years ago. This is the 20th year anniversary that we're celebrating here this week. Now, that is real. So, while I wasn't really ever lonely, boy, I was missing connection. I had no idea even what I was missing. It's crazy how much connection that we have here nowadays in our industry. Before, nobody knew anybody about, and nobody knew anything about anything. We were so much more fragmented than we are today. Everybody was trying to figure it out on their own, wondering if anybody else had the same problems that we had. And of course, they did. We just didn't know how to reach them. We didn't know. And we didn't know they did. So, we really thought, everything that we did wrong, we thought, wow, we're the only ones. Wow. Something else that's worth mentioning is the convention this year is at Mandalay Bay. And this is the first time it's ever been held here. And this is an awesome venue. The hotel is connected to the convention center. So, you're not like taking buses around. And it's just beautiful. And the show next year in 2024 is going to be in the same location. Sure. I don't have the exact dates, but they're on the ISSA website. Something to be marking your calendar for in 2024. 2024 is going to be a really big year. Yeah, I'm glad you mentioned that, Tom. Because a lot of people who have come for their first time, it can be kind of overwhelming if you've never done it before. So, I know Liz is kind of giving you a little tour of the floor as she's talking. And it is a great event. You don't only get to connect with other business owners. You get to meet many of the experts in our industry and just not just in residential, but in the cleaning industry as a whole. And you get to meet so many great suppliers, you know. So, if you have a problem you're trying to solve in your business, you can meet suppliers here who can help you directly with that. So, I think if you're in the cleaning business, this is a place you have to be. So, anybody listening, like Tom said, go find those dates and put them on the calendar. Do we have them? I think they're on the calendar. Yeah, they're right on the website there. They're there. I've already booked my hotel for next year. Nice. They've got so many vendors and manufacturers here. As you can see behind me, all the equipment that you can look at and buy for your cleaning. Okay, I'm kidding. This is the cleaning museum. It's Don Astlitz. His son has brought this here. He's got like a big museum in Pocatello. It's really cool. You're just so much to see here. Well, and I look behind me, y'all. I have applause. Some of you have probably never even heard of this company, and they're going to be big in our industry. If you haven't heard about them, you need to reach out. So, you just don't even know what you're missing out on when you don't come. Over here, we have a magician, y'all. I don't know. I'm not kidding. You guys think I'm kidding? He's a magician, a literal magician. You come and visit his booth. This is higher. No, who higher? This is who higher, but they have a magician here. He will pull stuff from your ears. He's pulled too much stuff out of my ears. Can't even talk about it right now. Yeah, the show is not just work. You know, we are on top of celebrating the 20th anniversary of ARCSI, now ISSA residential. It's also the 100th anniversary of ISSA, and we've been celebrating all week. Last night, we had an amazing big bash at MGM Grand. I'm still kind of recovering from the fun. It was so much fun, but we have a lot of fun at this event. So, it kind of turns work into fun when you come to events like this for sure. Well, you know, I hate to say it, but I'm afraid that we're at the top of the hour, and we're going to have to shift gears because we've got all of our ISSA residential members are going to be meeting over at the ISSA residential, I guess, meeting place. We're going to be doing drawings again this morning, giving away all kinds of really cool stuff. So, we're going to get set up for that. So, we're going to go ahead and call it a take for the moment. Jeannie, Heather, thanks for joining us. Y'all take care. We'll be back soon. Bye-bye. All right, thanks. Bye, y'all. See you soon.