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Daena Giardella: Repairing a broken conversation

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Published on Jan 25, 2017

Daena Giardella, Senior Lecturer at the Management at the MIT Sloan School of Management, talks about broken conversations – whether one-on-one or in a meeting with many people – that lead to someone feeling judged, dismissed or offended. Why bother to repair a broken conversation? It’s an opportunity to develop leadership and confidence. The heart of leadership and building teams is about making and building strong relationships. The common reactions of avoidance, distancing and growing defensive can be counter to fixing the conversation. So how can you repair a broken conversation? Daena talks about using the improviser’s mindset, making a low status shift, and more.

MIT Sloan Experts Blog: http://mitsln.co/lX5R308jboE
Daena Giardella Biography: http://mitsln.co/P2x2308jbso

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