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How Do I Conduct a Customer Experience Touchpoint Mapping Workshop? Q 7 - TOUCHPOiNTER Series

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Published on Jul 17, 2013

More Customer Experience Resources at http://www.touchpointguru.com (Speaker/Coach/Author) and http://www.CXstrategiesInc.com (Consultancy).

A deeper dive into mapping workshops:

• The six mapping steps
• The questions to evaluate each touchpoint
• The two outputs for each touchpoint
• The four workshop roles

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