GAVI (English) - Novell/NetIQ Customer Success Story





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Uploaded on Jul 15, 2011

To enhance security and streamline processes, GaVI used Novell Identity Manager and Novell Sentinel to automate user account management for 22,500 + users.
About GaVI

GaVI is a leading IT service provider for the German public insurance industry. The company has its head office in Mannheim, and operates from 12 sites across the country. It employs 500 people and generated revenues of €180 million in 2009.


GaVI works with large insurance companies, and needs to be able to provide more than 22,500 users with reliable, secure access to business-critical systems. Some of its clients have more than 200 different applications, and managing and securing user identities and access rights was a complex task.

"We were relying on manual, paper-based processes for user administration, and it just wasn't scalable," said Christine Deger, Head of Engineering Networks at GaVI. "As the number of users, systems and companies grew, we were spending too much time on basic things like the creation of new user accounts and resetting forgotten passwords."

The company also faced a regulatory challenge: in 2009, the German government released MaRisk VA, a new directive on risk management in the insurance industry, which increased the need for a more auditable approach to IT security and access management.

Novell Solution

GaVI decided to create a centralised identity and security management solution that would automate most user management processes and provide greater insight into which users were accessing which systems.

A key requirement was that the solution should be capable of integrating with different applications to meet the requirements of GaVI's different clients. For example, some clients were using SAP Human Capital Management as their main HR system, while others were using PeopleSoft HRMS. It was important to find a solution that would be flexible enough to work with either of these applications, giving GaVI a single method of managing user identities regardless of its clients' specific infrastructure.

"We knew Novell's reputation as a leading provider of identity management and security solutions," said Albert Harz, Head of Networks and Telephony at GaVI. "We evaluated Novell Identity Manager and Novell Sentinel, and saw that they were the right products to meet our needs."

The GaVI team worked with Novell to implement Novell Identity Manager and integrate it with hundreds of systems for its various clients—including SAP HCM and ESS, PeopleSoft HRMS and CRM, IBM Lotus Notes, IBM DB2, Oracle, Novell eDirectory™, Open LDAP, and many custom-developed applications. When a new employee is created in a client's HR system, the solution automatically creates the appropriate user accounts in other systems, based on the employee's role.

GaVI then worked with DIDAS, a Novell Partner, to integrate the solution with Novell Sentinel, which consolidates access logs from all the different systems for real-time analysis and reporting. This provides a full audit trail and helps to reduce the risk of unauthorised or malicious users accessing systems: if unusual activity is detected, Novell Sentinel can alert administrators and enable them to revoke access privileges in Novell Identity Manager.

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