 Hi everybody, Tom Stewart here, clean business today. I have my partner, Liz Trotter. Hello, Liz. And we've got a very, very special guest today. Not only is she my life, not only is she my life, but she is one of the most knowledgeable people I know about the science of cleaning and a lot of the stuff that we talk about and share and the programs we put together. Janice is the person who makes us all look smarter than we really are. So we're going to be talking a little bit later about the professional house cleaner program and we want to make sure that we get everything right on cue. So Janice is going to keep us straight and make sure we get all that right. Oh Janice. So here we are on a Monday. Is it just me or is it me or is it starting to feel like that not as much is happening over the course of a weekend as maybe what it felt like a month ago? Not to say that maybe some things aren't happening, but it's not. Absolutely. Yeah, it's just everything that we thought we knew Friday changed on Monday. It's kind of settled down a little bit. It used to be kind of messy going into the weekend because who knew how it was going to blow up, right? Janice says also not just you. Guess what we did this weekend, Liz? What? Tell us. We created a PowerPoint? Well, yeah, we did a PowerPoint or two. We worked a little bit. We did. We worked pretty much all weekend. It was a pretty weekend too, but based on our call that we had Friday, we were talking about like square or cabbage and PayPal and some of those other digital platforms taking PPP applications. We took two of our branches that we had not yet received PPP funds for even approval and applied through cabbage. And it looks like both of them have been approved. One's definitely been approved, but both of them have had micro deposits put in their bank account. So more has happened in 48 hours through cabbage and I would say the last month through my regular bank. And I'm not going to throw them under the bus, but... They need got hers too. They need Friday work for you. They need Friday work for you. She got her PPP also. She got hers from PayPal. Yay, oh, Leslie Q. All right. Good job. Everybody's getting their money. So we're all excited. We're on the clock. And it feels so much, yeah, we're on the clock, but it feels so much better to get the money in the account, right, y'all? And to be, okay, now I can go. Before then it's like, gosh, just like, hurry up and wait, hurry up and wait, hurry up and wait. So it's like free reign now. Yay. I know it feels so much better to me. Hey, Cherry. No more tie-dye, Tom. You know, he's with Janice, so he's wearing his nice clothes. Everybody makes fun of Tom Janice because of the way he dresses. Okay, what is, never even heard of this. It's not easy being married to me as at Janice. No. Well, telling a story in high school, everyone used to always braid Tom's closet on tacky, tacky shirt day. So. Thanks for sharing that, Jess. That's awesome. I don't think there's a lot of people surprised by that on here. Not thinking that at all. Susan, I've never heard of your bank from Fifth Third Bank. That is the strangest name for a bank. They're larger back though. They are? Yeah, I mean, they're big up in the Northeast. I mean, I don't know, Ohio, I think, but. Are they three times as big or five times as big? I'm just curious. As what? Yeah, I don't know. They're the fifth largest bank, right? Or the largest bank? Well, something or something or, you know, I forget the story here. I appreciate it with maybe two banks merged, and one was fifth something and other most third something and other. And I don't remember. There's a story there, though. Okay. Yes. Oh, they're huge in Ohio. Okay. So it is a really big bank. Somebody can ask one for Idle and one for PPP. Is that what you're doing? How do we determine what comes out of which? Isn't the criteria the same? Paywall rent supplies, et cetera? So yeah, I'm doing the same thing, Leslie, two separate accounts. But no, different things come out of the different accounts. The PPP is the one that you really need to be tracking like micro carefully. And that's the one that you have to split into quarters. And three quarters of it can go to the payroll piece. And 25% of it, a quarter of it, can go towards the other stuff like your rent and your, and I just found out gas is now included, right? That was a new thing. Automobile fuel is something that we saw being included there on utilities. So go ahead. You can like spend 85, 90% on payroll. You can spend is all of it on payroll, but at least 75% of it has to go to payroll. Yeah. And no more than 25% can go to the other stuff. And the idea with the PPP is to get as much of it as possible treated as a grant. So you don't have to pay it back for the idle loan is just a foul loan. You've got the emergency part, which theoretically is yours. You're not going to have to pay back. I think that's probably taken out of your PPP, if I understand how that works. But the bigger part of the idle, you will miss the intent is for you to be paying that back under any circumstances. Just a 30 year and I believe a very long interest rate. But anybody like me, like they're giving me a 30 year loan. I'm not supposed to live that long, y'all. What are they thinking? I'm like, all right, I'm in. I'm never going to be able to get a loan like that again, right? Nobody's giving me a 30 year loan at 3.75% interest. So I was thinking that was pretty sweet deal. Yeah, sweet, sweet deal there. Susan says she has a question. She received unemployment as self-employed and also received the idle and will also get the PPP. So do I still qualify for unemployment? Do you know if I still do the weekly certification? If I should still do the weekly. It's a good question. I know one business owner whose name rhymes with crickets. I think that you can still put yourself on partial unemployment and still kind of get the 600 bucks. But honestly, I would ask the people who do the unemployment in your state and just be transparent and ask you how it works. They'll tell you. Hey, Tom Leslie is asking if the information about the PPP and the idle is spelled out somewhere that she could refer her accountant to. Maybe you could put the link to the Forbes article. That was a pretty good summary, I think. Could you put that in? Yeah, I'll do that. I just had another and queued up, but I'll put both of them here. There's two links that I'm putting in the chat. The first one is the cabbage FAQs, which is really awesome. It's really good. They specifically answer questions like, is workers compensation something that's covered as a forgivable expense under PPP? And they say, no, no, it's not. That you're not going to be able to pay workers comp out of your PPP funds. On the Forbes article, there's a couple of things that we've talked about that's really kind of interesting. They point out that, well, I didn't say a lot in here that they said this is absolutely the way it's going to be at the end of the program. They're saying the way it is now, you might be able to have a building that you own yourself, that you rent to your company, and you might be able to write off that entire rent as per the PPP. I guess the way they interpret it, they think you can, but they aren't sure when it comes time to actually settle off if the rules are going to work that way or not. Yeah. They were also talking about, can you deduct the payroll for your taxes as an expense that are being paid for through the PPP? They're thinking that maybe you can if Congress was supposed to be generous, and they just aren't really sure for certain how they're really looking at all of that. But at least the door is open where the way it's written now, they believe that's a possibility. But it gets into that thing. It's an unprecedented event. There's a lot that we don't know, and there's a lot that Forge doesn't know if you read their article, but they're pointing us towards the best information they have. But the Forge's article and the cabbage boat is good stuff. The Forge is probably one of the best treatments we've seen. Yeah, it was, it was really good. I really liked it. I liked it had just the smidgen of humor to keep me going, too. I like that. Well, we're boring. It's a little bit long, but I guess Liz shared that with me this weekend. So it's worth to read. If you guys are willing to sit here every day at five o'clock and go through this, then you certainly ought to yourself to read the Forge article. How about that? Yeah, it's better than us for sure. Although I'm not sure that the Forge article is much more sure of itself than we are. It says repeatedly, so that's kind of what we do. I did answer a question here. Trina wanted to know, I don't know if you saw that or not. Trina wanted to know if her $10,000 advance that she got from the idol, if she had to pay that back. And I did respond with no, Trina, you don't. That's an advance on your loan. And it is being treated as a grant. The only thing that's a weird thing about that is if you get your PPP, then those two things kind of roll together. You don't get two $10,000 chunks. But it will become part of your PPP monies. Based on everything that we know now, we should not have to pay that back. But if that changes. When it was announced, it was called a grant. Very quickly they said calling it a grant and they called it an emergency loan that should not, should not, should not have to be paid back. You know, you just need to wait and see. It's just cheap money regardless. But based on what we know, we're all working under the assumption that that's a gift from federal government that you don't have to pay back. Yeah, and we like that. Yeah, TJ, I'm sad for you, dude. I remember, I got that. I kept getting that from my PPP. Don't worry. Don't contact us. We're processing it. Well, what does that mean? I got an email on Friday saying my application for the idol saying they were processing in the order they received it. Okay. So basically, I'm not going to tell you anything. But I want you to think I'm telling you something so that you don't bug us. You don't call us. Yeah, don't call us. Because I'm telling you something that means absolutely nothing. That's frustrating. So Tom, the link that we had, the phone number that we had wasn't, that was for the idol. If you haven't seen that, TJ, go to the link. Did you already put that, Tom, where are the links? I'm cleaning business today. Awesome. So this number that Tom is going to put in, TJ, call them and ask them if you can get a link to your portal. You may get answers like the first time you call, they may say something like, oh, it's being processed. Say, okay, great. Thank you. Hang up and call back. You'll get somebody else. Ask again. Can I get the link to my portal? Then they might say, hmm, you know, I don't have authorization to do that. Say, okay, thank you. Click and then call back. You'll get somebody else. Hi, can I get the link to my portal? Keep doing that until you get the link to your portal. I know people that have called as many as eight times and then gotten the link and I know other people that have just quit calling, they're like, oh, forget, I'll just wait until I get it. So up to you, but I know it has worked for people. Leslie, can I pay the idol off in one year and pay no interest? I would think so, right, Tom? No interest for that. We're not making any interest payments for that first year. So I would absolutely think so, Leslie. And I mean, depending on where we are in a year, that might make good sense. You know, we just don't know. The reason why I'm loving this is we just don't know as much as we would like to think. We know where the COVID-19 situation is going to be in three months, six months, right? Everybody's got their idea. We don't know. Nobody knows. Oh, I have a question for you guys real quick here. Oh, the idol quarterly. Oh, thanks, Tom. That's awesome. Are there guidelines for the idol money, what it can be spent on? I do want to say something real quick, but there aren't a lot of guidelines on that. Are there, Tom, there are some things like there have to be business expenses. You can't buy a Ferrari. There are some basic things, but nothing that's any more restrictive than a normal business loan that I saw. It's more relaxed than the PPP funds, but there is a lot of fine print. And I guess we need to, we probably, not probably, we do need to bring that out. Let me see if I can actually get that and share that tomorrow. Okay. Oh, I uncrossed my fingers before I said what I was going to say. Yeah, if you let go of your fingers, you'll forget the thing. You know how I know, I forgot the thing. Let me see if I can scroll up and see what it was. Dang, I plan on getting a Hummer. Man, that's a bummer. I see what you did there. I see what you did right there, TJ. No, it's tricky. See, I got it on. I wasn't it. Well, it'll come back to me. It wasn't that important, obviously. My mom would have said it was a lie or I'd remember it. For those that have been asking me, I had a lot of people reaching out about my mom. My mom is doing okay. She's still in the hospital. I'm hoping she'll go home tomorrow. So she's doing okay. And for those who are just hearing this for the first time, she does not have COVID-19. So she is recuperating well from other stuff. Hello, Liz, you are funny. Yeah, a lot of times when I'm not trying to be, a lot of people have commented on that. You're not the first one to Victoria. QuickBooks account should be adequate for idle. Most people are saying so, yes. I work with a profit-first accountant. My accountant is saying, yes, fine. So do it too well. However, you're going to handle that. Liz, we're about 20 minutes in. Did we want to start, I guess, Jeremy had a bunch of people over the last week asking for more details about the professional house cleaner program. And I brought Janice along with us to help us with that. Do we want to jump into that to give us some time? Yeah, we do need to. I do have one question that I accidentally missed, Tom. If you don't mind hitting this one question while you're pulling up your deck. Sure. So Cherry wants to know. And Cherry, I'm not sure if it's Cherry or Sherry, forgive me. Can you clarify? I have one employee plus myself. She has not worked at all during April. I was hoping to pay her and myself for the hours that she would have worked in April. Is that not possible? Right, true. But I think she means is that not possible? Well, certainly you can pay her. I guess the question is, do you plan on paying her out of the PPP funds? Is that the question? If that's the question, then the answer is no. Unless you had your PPP funds at that time, PPP funds at that time. The forgivable amount of time is eight weeks from the day it gets into your account. The money gets into your account eight weeks later, a full eight weeks. So 56 days. And those monies that you paid in that timeframe can be forgiven. So I hope, I hope that was clear. Cherry. Oh, Diane is on. She says hi, Janice. Hello, Diane. All righty, let's go. I'm excited. I'm so glad Janice is here to give us the real thing here. So I know like, Diana, you know, Janice, you know that she's the one that created all of this stuff. So and Tom's kind of her little puppet over there saying all this stuff. I'm just kidding. I'm giving Tom a hard time. But truly, Janice is the one that has put the time, the effort, the brain power into this material and creating it and cast it on with many, many people. But so I'm glad that you came on. Yes, I know this is not your favorite thing to do. But thank you. Thank you. Thank you. I mean, just just for the record, you know, a lot of the nerdy, you know, parts of this book, Janice was was was a driving force behind it. We did another book on chemical free cleaning, which is a lot of science and, you know, hygienic cleaning and this as well. And somehow got my name on it. But this is really worth Janice did as well. If you ever go to modern cleaning and read the blogs, and some of those go back, you know, 10 years or more, but there's really some some awesome stuff that still gets a lot of traffic with people, you know, they rank really high in natural search, because it's information on the science of cleaning. And that's a big part of her gig. And it makes us all better. And it's a big part of this program. So that being said, want to start off by just just talking about why is professional house cleaning program important. And I want us to think about what a job is versus what a profession is. Most of us who start off in the house cleaning industry cleaning homes, you know, for paying start off as a job. But if you think about it, the barn for a job is rather low. You know, we're looking for for people who probably have a driver's license, maybe pass a drug test, you know, clean background check, maybe a good driving record. But they've ever had, you know, previous employment and demonstrated that, you know, they can go to work on a regular basis. That's a plus for most of people who start off in this industry. That's pretty much the criteria for being hired for that job. That being said, that's just a starting point. Once you're there, there's a tremendous amount of trust that is placed on people that are cleaning homes. You think about everything from just having a key to the house to the hygienic cleaning portion of this and preventing disease, you know, trusting that we're not going to poison the cat, you know, we're not going to damage, you know, the countertops, so we're going to remember to lock the door. You'd be hard to press to find another service industry that has that level of responsibility that every one of our cleaning professionals has. So that's really the part of why professional house cleaning is really important because, you know, if you look at how the world looks at house cleaning, you could argue that it's really underappreciated and the respect that really should go towards the people providing that service is lacking. All that trust, but at the same time, the thinking is, well, does anybody can clean a home? So there's a gap there. This program is one of our missions here is to close that gap, to fix that incongruency. So we're doing two things in this program. First, we're going to be giving cleaning professionals the technical knowledge they need to be professionals. We've got to have the knowledge in order to do it, and a lot of that is really the why behind what we're doing. If you understand the why, there's a lot more value, the critical thinking, the ability to function at a higher level is there if you understand the why rather than just following the procedure. I have a clue why that's the procedure to begin with. Secondly, and this is really important as well, that what we're doing in this framework is setting a standard kind of a conduct to setting the tone for the industry. And this is necessary to kind of get the thought process going to get this thing that's normally thought of as a job and get it to be looked upon as a profession. So in order to do this, we want to make this program accessible. We want to make it accessible to as many people as we can. We want everybody who's cleaning homes with somebody else to have this information. So that's why we're putting it online. We're breaking it up into classes. The classes have modules and, you know, if somebody can just bounce in and out over whatever period of time it takes and get through, you know, the seven classes in order to complete and get the certification. It's important to recognize that it's non-prescriptive. Think of what we're doing here as like the driver's ed manual for driving a vehicle. It's not specific to a type of automobile. It's not specific to country driving or city driving. It's just the driver's ed manual. This is the rules of the road. And we'll be sharing here in the next few slides what it looks like. It just applies to anybody who's in the businesses of cleaning homes professionally, regardless of business model or the tools or chemicals or team composition, completely non-proper. Oh, what was that big hand movement there, Tom? That was big. He was excited. Seven count them. Five on this hand, two on this hand. All right. Class number one launches Wednesday at 12 o'clock Eastern time. So in a little less than two days from now, one, two, three, four, 44 hours from now and change. It's going to be going live. What is professional house cleaning, Janice? What are the big takeaways in this class? Well, we talk about the latest research in why a clean home is important. But being a professional is really a vocation. It takes knowledge and it takes commitment. And that's what we talk about in this chapter. Matt Ricketts does the professionalism section and we talk about just general what it means to be a professional. And we don't really apply it to being a house cleaner, a professional house cleaner till the end. So and we do go over some components of being a professional that I don't know, people who are familiar with this book, Protecting the Built Environment by Dr. Michael Berry, he developed four components of being a professionalism and we kind of based our section on his thoughts on it. And then Liz does the customer service section. So, you know, that's awesome, isn't it Liz? Actually, it is going to be awesome. But really, I love that professionalism section. And I think that is really the thing that because everybody on here is business owners, I think the thing that you guys are going to love about this section is it gives your people a feeling of, wow, this really is a professional job. It's not just me cleaning toilets and them trying to make it seem like it's something more. I think it's going to be clear that it really can be a profession or a professional. But you got to act that way. That your team members, your coworkers, they're going to have to act like professionals to be treated like professionals. And not just not just talking about like Janice said, it's not about house cleaning professionals. It's what do professionals look like out in the world? We need to look like that. So I really love that section a lot. Of course, I love customer service, you know, one of my passions, but professionalism is like really big for me. Yes, Debbie, you can sign up and start the program later than Wednesday. It's just a million times cheaper, maybe not a million. That might be a slight exaggeration. It's a little bit cheaper if you sign up before Wednesday. Liz, discount code, is it pre-sale come discount code? Yeah, it is to me. Anyway, I love this section. Is hygiene a dirty word again? No, it is not. I know better ones. This is their cleaning for health section. It contains new, the latest from the CDC on COVID-19 and new research on cleaning for health. We go over germs that professional house cleaners are. We explain what different types of germs are and talk about the types that you're more likely to run into when cleaning a home. You can't talk about health without talking about the chain of infection. We review that and pinpoint exactly where the professional house cleaner can make the biggest difference in the home. We go over standard precautions. Anyone who has experience in the health care profession is familiar with standard precautions and PPEs. Everyone knows what PPEs are right now. Equipment hygiene and personal hygiene are also a part of this. So when we did the program for COVID-19, we talked specifically about one virus, but we talked about germs. There's all kinds of different pathogens. What are the different types of pathogens that are out there at a high level? We discuss the difference between a virus and a bacteria. That makes a big difference based on how long they live on surfaces. We talk about protozoa and parasites, too, that you might come in contact with in the home. And a little bit about fungi as well, I guess. Oh, yeah. I forgot about that one. Sorry. Don't forget about those guys. We talk about the chain of infection, but chain of infection with COVID-19 is basically people get people sick, but in a broader sense, you can get sick because of the raw piece of chicken on the countertop. Yeah, I mean, there's so many other different forms of the chain of infection in the house-cleaning world, so we're going to be talking about that in a much broader context. Right. I'm really happy to see the word hygiene here a lot, too. That seems to be a really good word right now that a lot of people are focusing on. They want to see hygienic cleaning methods, and they want to feel like things are just being done hygienically. So I really like seeing this word right now, and I think it's been underused in the past. Yeah, it has a community component to it and how it affects everything. Oh, yeah. Yeah, that's a great way to say that, Jess. The definition is conditions or practices conducive to maintaining health and preventing disease, especially through cleanliness. So yay for us, you know, the whole thing. We're on the front line of defense in terms of preventing infectious disease, important now more than ever. Denny wants to know real quick, if buying for her employees, should she be putting her contact info in? You want to, when we get to the side-up part, if you go to modernclean.com, there's two options. One is on the left of the screen, if you want to just buy one class, you go there, but if you're buying in bulk, you click on the one on the right hand side of the screen, and you put your information in, and the way that happens is you send us a list of all your employees and we'll upload all that for you. So we will enroll all your employees for you. So if you're doing it for multiple employees, go to the right hand side of the screen and do that. You know, even though this slide says oops, how did that happen? I still thought she was dancing. Oops. One thing that strikes me on this slide is the number of items that are on it, it's like thinking of all the different ways that you can have an accident that someone can get hurt in just cleaning homes. So that alone, I guess, tells us how important training is and the emphasis on that. What do we have here? Oh, we start with general safety as an umbrella topic that kind of covers everything underneath it. We basically go over the latest OSHA training recommendations for each of these topics. For blood-borne pathogens, which we actually introduce in previous chapter to, and we go over hazard communication and material handling, which is really important in the safety data sheets, and the personal protective equipment we go into again. So a lot of we're re-emphasizing things that they learned in the previous chapter and introducing just some very important safety procedures. Yeah. You know, I don't really even think about workplace violence or I hadn't before until we had somebody pull a knife on one of our employees in Atlanta, in our Atlanta office. It was really scary. And you know, ever since then, I'm like, wow, you really need to have a workplace violence program in place, because here we are, all the leaders of this company, all kind of scrambling trying to like do the right thing, do the right thing. And you know, it was it was scary. So I really love it. That's on there. And as business owners, we're all scrambling trying to find ways to save money and to be more profitable. And one of the lowest hanging fruits out there is to have a really good safety program and to make sure that you're keeping your cleaning professionals safe. Because if you don't have workers comp claims your rate goes down. And that's one of the larger, you know, components of the labor burden on your payroll. I mean, this is this is real money here, if you can can do a good job of managing us, not to mention just the whole social and moral obligation as employer to do everything you need to be doing to keep your people safe. And the legal obligation, really, if you're operating your cleaning company by law, you have to have a safety program. And if you don't, you can be facing, you know, fines from the government, you can be open to civil litigation, you can be deemed to be negligent, in which case they can come after you for what they call trouble damages. And you can pierce the veil of the corporation and sue you personally. I mean, there's a lot of crazy things that can happen. So you got to be serious about safety. I don't want this section to be intimidating to people, because we keep it big thick. But it's important information because it helps people identify the type of soil they're dealing with so that they know what type of chemical to use. And that's why the pH scale is so important. People, once people understand the pH scale, choosing a chemical to clean a soil and a surface with becomes so much easier. And so we talk, we go over that in very basic terms so that people can understand it because it can be intimidating. And then we talk about what some common cleaning components are in cleaning chemicals and what they do. So that's another way that enables you to choose a good cleaning cleaner for what you want to do. But you're not saying, no, Janice, you're not going to be talking about things like Clorox cleanup or Barkeeper's friend. You're not going to be talking about specific cleaners, are you? No, we're going to put them in categories. We're talking in broad categories. But people should be able to put their favorite cleaner into a category and read about it. Again, this is like the driver's ed manual. This is non-prescriptive. We'll talk about general-purpose cleaner. And everybody might have their favorite brand of general-purpose cleaner. We'll just address it as window cleaner, general-purpose cleaner, disinfectant. There's different types of different properties. We'll get into that a little bit. But again, non-prescriptive and I guess even more importantly, this is designed for the cleaning professionals, people that are actually out there cleaning homes every day. So we're going to break this down, as Janice said, into the basic components of this. We're not going to get too crazy in terms of making this complicated. We're going to present this in simple bite-sized cases. And what makes a cleaning product work better or what interferes with the work a cleaning product is supposed to do? General cleaning products. We talked about the different types of disinfectants because there are new disinfectants on the market now. But how long did that since we wrote the professional house cleaning technicians manual? So we're going to talk about those natural products, principles of cleaning, what happens once you choose your cleaning product, then proper disinfection, the method of disinfecting. And a lot of this, I guess, is really getting into the why again, isn't it? Awesome. How tentative surface is this? You know, I've seen a lot of training programs. I mean, Liz and I do a lot of training for a lot of different companies. I haven't seen many in-house training programs that speak a whole lot to this particular section, which is kind of interesting. Well, you know, Tom, are you saying that? I can tell you that even the business owners that I have worked with and talked with don't know a lot of this stuff. They can't identify, like if I point at my counter and say, what is the surface? They're like, other than counter, they don't have a lot to go on. So I really think everybody's going to appreciate this, not just our house cleaning professionals. So I think this is going to be super, super exciting section. Sorry, Janice, I'm just excited. What do we have here, Janice? We start with the cleaning cycle, which is a certain way of thinking about the condition of a surface so that you know how to clean it more efficiently and effectively. And we talk about specific different specific types of floors and counters and cabinets and their characteristics and how what works best to clean them and some problems you can run into. And the same thing with their contents and furnishings. So obviously there's different types of soils that wind up on different types of surfaces. So the combinations of all of those I guess can, you know, there's many, many of those. It's important to understand what surfaces you're dealing with to make sure that you're using the right tools and the right chemicals to remove particular soil in a responsible way without damaging the surface. Is that correct? Correct. So I guess we do this on a regular basis. And sometimes I guess we get undesirable outcomes, right? Right. And it helps a professional house cleaners not experiment in the field. Please don't experiment in the field. It helps them be better able to identify the proper cleaning technique and the cleaning chemical. And I know you guys all have great stories of somebody using that perky pad on a counter or a faucet, right? Some nice stainless steel. Yeah. So we've talked about chemicals, we've talked about all the different types of soils and part of that is like all of the germs, all of the pathogens that we're dealing with. We've talked about the surfaces that we're going to be cleaning. So now in class six, we're introducing what, Janice? We're talking about quality in this one. You know, what do you do to create and meet the customer's expectations? And quality is, service quality is a really big part of this one. We introduce standard operating procedures and scope of work in the professional section. And here we really go into what we describe what each one is so that people, no matter what you call it, whether you call it a customer worksheet or work ticket or a checklist, you'll be able to know, oh, that's my scope of work. So and how, again, it goes back to why it's important in delivering quality. So and I guess I see productivity in ergonomics and, you know, my background back when I had a real job was like an industrial engineering. So that was, was a lot of what that was about. So again, all of this is very non-prescriptive. Think of it as the driver's ed manual and we're talking about procedures, methods, productivity. This is like best practices, regardless of what your standard operating procedure looks like, what products you use, what equipment you use, team composition. You know, regardless of how you train your people, this is kind of the only review helping your cleaning professionals understand showing them the why behind why you do what you do. Right. Tom and I were talking about this earlier. There is a right way and a wrong way to do things sometimes, but there's more than one right way to do things often times. And so that's what we discuss. And so it is non-prescriptive. It's just, it's very general. Another thing I really like about this particular class is that you can gain some credibility. Some of these terms are things that you may have heard of and maybe aren't using regularly in your own company, but you could be. Scope of work, you have a scope of work, even if you've never thought of it in that way. The things that you're doing in your company all the time, that's your scope of work. And so giving it this more professional name can actually raise your own feeling of professionalism and your company's professionalism along with it. And specifically understanding how it fits into delivering a quality product or quality services actually, you know, that's kind of, that was kind of an important moment for me in terms of understanding these things. We define quality service in terms of expectations and perceptions. And basically, if you're on the same page of your client in terms of what the expectations are, and if you're able to meet those expectations and get your client to understand the use methods, expectations that you've provided quality service, and everything that we're doing in this program contributes to that. And, you know, what Liz was alluding to earlier really gets into creating more credibility, which leads to more trust. And we began the discussion talking about the high level of trust that consumers place in cleaning professionals to clean their home. And the higher, the more credible you are, the more you can show that you're being trustworthy because you understand what you're doing. You've got procedures in place and you're well-trained. You're just going to get better outcomes. And, you know, you've got the benefit of a doubt at that point. If the customer knows you're good, they're going to be, you know, they're going to be a lot less critical and they're just going to be happy that you're good. You know, it's going to be a lot more difficult for you to have an unsatisfied customer at that point. It's almost like a virtuous circle of fees on itself. Yes. They're just not as picky, y'all. Right. That's the bottom line. They don't go looking for what you did wrong because they already know you did it right. Ursula, the answer to your question about if we're including in the program procedures for the employees, the procedures are going to be, like, broad. So it's not going to be very specific. Like, we're not going to be saying that you have to use a magic eraser on these surfaces and you have to use a microfiber this way. It's not going to be very specific. There will be some, there will be some procedures that are shown, but not very specific. Now, things that you're going to be able to modify to your code. This way or the highway or anything like that, it's, it's, they're used as examples. But again, there's, there are several right ways to do a lot of what we do. So, you know. We've talked about, you know, the chemicals that we use. We've talked about the soils that we removed. We've talked about the germs, the pathogens that we're dealing with that we're removing. We've talked about, you know, the procedures that we use to, to clean. We've talked about surfaces that we're removing all those soils and pathogens from. We're doing that using tools, right? And that's the last class that we're doing here, Janice. What are the big takeaways in class number seven? Well, we discussed the difference between productivity tools and cleaning tools. And we describe each one and the advantages and disadvantages of each one. For example, when we talk about vacuums, we don't specifically talk brand names. We talk about backpack vacuums, upright vacuums and canister vacuums and the advantages, disadvantages and how to use them most efficiently. And also some general care of your tools and equipment. So we're talking about a productivity tool. What would you define as a productivity tool? A caddy, because you don't actually clean anything with it. You don't scrub, you don't scrub something with a caddy or an eggplant. Right. But you got. But you need them. Right. Okay. So that's basically an overview of the seven classes. We're going to be rolling these out over the month of May. And again, the overarching point of this is to establish what professionalism is and help anybody who's working for your company as a cleaning professional understand what being a professional is, help them see themselves as a professional and start behaving in a way, engaging on the path to becoming a professional. And it's like the 80-20 rule. And one of the things that we emphasize is we need jobs, right? If you didn't need a job, you wouldn't be doing this again with. So you're going to have to get up early in the morning. You're going to have to go clean homes every day and it's hard work. And that's 80% of it. You can give it that little extra 20% in terms of building the skillset, building the knowledge, learning the lexicon, being able to establish trust by establishing yourself as knowing the lies behind what you're doing and being more responsible and more trustworthy with everything that's associated with professional house cleaning. We all get better outcomes. Your clients are happier. Our businesses have more customers and we're making more money. As cleaning professionals, we're creating more value. And part of this is if I'm a more skilled cleaning technician, I'm going to be cleaning more homes. I'm going to be making more money. I'm creating a better future for myself. So it's a win for everybody involved in the process. So it's high time that we get serious about professionalizing the house cleaning industry and getting the people that are on board with actually doing the cleaning every day and giving them the opportunity to be the professionals that we need them to be. So I know that we're pushing on an hour here and people are asking how do they sign up? I want to get you there real quick. I want you to go to modernclean.com. You're going to see this button here on the right. It's a professional house cleaning program and you're going to click on that. So this is it Victoria. It's actually you're going to that website. It's not inside of Facebook. Nope. I'm going to take this link and I'm going to grab it right here. So you just go to modernclean.com again and you press on the link on the right and it takes you to this page and it gives you the basic description of what the class is and you've got two options. If you want to enroll and just get one class you can go here but if you want to buy what we call multiple classes for your team at bundle prices you click here and if you click here you've got your discount pricing here. So you're getting six to 15 courses. It's 15% off and the rate the class is $99. Okay. But you can get these discount all the way up to 50% off that $99 if you just buy and bought and these are these are the prices ongoing but if you sign up before the class starts which is Wednesday so I guess really if you sign up by Tuesday you get an additional 50% off. So you're an early adopter you're buying something that hasn't even started yet so we wanted to make it really you know financially attractive to do that. So if you've got 51 cleaning professionals that you want to train you can buy 51 seats and you're paying less than $25 a seat for those. Now when you buy these they're good for 90 days so don't be buying you know three years worth but if you want to buy enough to train people that you're going to be training over the next 90 days now is the time to do it. It'll never be cheaper. And if anyone has an idea or a suggestion us if you think we might have missed something and we feel we can fit it into the generic broad or the DMV model of what we're trying to do here we'd be happy to consider it. Janice we also have a question here for you I think from Ursula. My cousin was working in commercial cleaning in Lima and he died by COVID-19 last week. First I'm so sorry Ursula I'm so sorry to hear that. Yeah it's terrible. She also says he had bronchitis are you going to include how to manage employees having diabetes bronchitis in the operating procedures because they're more sensitive to get sick. I'm concerned about it thank you. I think that it's a different class. We deal with that a little bit in the COVID-19 but not to any any big degree even in that class. We talk to our populations that were at risk for complications if they contracted COVID-19 and the special precautions you should take. Right. Yeah that would probably be a better class though Ursula for that specific thing. That class is $39 and I highly recommend that class. It's two days it's 90 days 90 minutes it doesn't have to be two days it comes in two sections and it's 90 minutes a section three hours total. You get a certificate of achievement when you complete it after you complete the test and the test is not easy. I felt like that was really good training actually we got a lot of feedback that that was really good training. Ruth has a question for you if I buy in bulk but I don't know who all the employees are who will eventually roll can I give you the names piecemeal yes over that 90 days. Yes over that 90 day period what we do is you there's a simple spreadsheet that you download that basically just put people's name and their email address in and we enroll them for you and then your employee gets the email and that's how they set up their account and take the class and over the 90 day period from when you you you sign up and buy those seats you just send us the name and the emails for them and we'll we'll set them up and we need we need one business day to do that so if you send it to us on Saturday I don't expect it until sometime Monday but you know if he goes one business day we can we can keep up with that. So if you buy 10 Ruth and right now you currently only have six employees but you know that over the course of the next 90 days you're going to be hiring four maybe have your PPP money and you know that you got to have them up and running by the end of June then you don't have to put all 10 names and you can do six now and then as you hire the other ones add them in but but keep in mind that one one work day to be able to get the the exam for the information the course. This class is one of the most important things that I think that we've ever done and we've done a lot of stuff I mean Janice and I have been in the industry for over 20 years Liz you've been in the industry for over 20 years and we've all worked really hard to make this a better industry to be in as business owners as well as for the benefit of the hardworking people who go out there and clean homes every day and it starts with professionalism it starts with this information and it's a journey this in and of itself doesn't create everything that we want to happen but this is the foundation if we can start getting cleaning professionals to see their job as a profession and investing in the knowledge that it takes on the knowledge that the motivation the motivation the desire to grow and to learn they're going to create opportunities for themselves only to create opportunities for our businesses they're going to be earning the trust and and and and and and recognition that that they really deserve because I mean the amount of responsibility that we truly have especially in today's world with COVID-19 out there this is important this is really important stuff and you can't go wrong by making this investment and the people that I know they're cleaning homes are right at me and two more things that you know we don't hit on very often but they're they're they're I don't know to my mind they are hugely impactful first if your people take training like this they will be more engaged you will keep your employees longer so if one of the things that you're trying to do is to create a retention program training like this needs to be at the foundation of that training program I mean of that retention program training is one of the strongest retention tools that you have and it's highly underutilized people think they need to feed people breakfast buy them gifts etc etc a good training program trumps all of those things in a really huge way that's one thing the second thing is you're gonna have more money so when your company is seen as the professional company you can charge more money so you know how you hear people saying all the time I can't charge more people in my area won't pay more guess who they pay more to the professional companies the companies that they see as the most professional companies they will pay more money but they have to see you in a different light everybody wants an awesome job this is part of making every cleaning professional's job awesome it's not the full it doesn't in and of itself completely satisfy that requirement but you you will not have an awesome job as a cleaning professional unless you understand the why behind what you're doing and have an internal appreciation for the responsibility and the trust you have and what you need to know that you need to do to live up to that that trust and responsibility this program addresses that yep so I know we've been talking about this for a long time obviously we all feel really passionate about this training I don't think that you're going to find a better training program or any great pointless because the myth is that if you train them they will leave which begs the question what happens if you don't train and they stay yeah I love that that's like one of my very very favorites good good stuff right there um I forgot what I was gonna say again that happens we're we're against the the hour here you think just real quick again moderncleaning.com click on the button on the right here it will take you to the program and for most of you it's not all of you I mean if you you own a business you got multiple people click here on the right we talked about the uh the discount code you don't need the discount code code for buying in bulk that's already figured in again so I'll just show you if I go here and plug in I'll plug in 51 just to make the math easy and 99 dollars a pot times 51 that's like 5,000 right you can't really see that Tom you can't now it's much shiny no buying 51 at the standard rate you know that's over five grand but it's 50 off because of the volume discount and another 50 off of that so in essence you're getting 50 for like 1200 dollars in change I don't know like 24 dollars in some sense so this is about as a good deal that you're ever going to get and I'm not saying by 50 if you're not going to be able to use them in any days but um yeah you know either what you think you're going to need and and and now's the time to do it and the other like I said the class number one rolls out Wednesday noon Eastern the other classes are going to be rolling out over the next several weeks throughout the month of May but you have to buy before Wednesday you guys Tuesday so I don't want to be in this situation again that we're in last time we gave everybody a week you guys it's free it's free it's free right and then we're like okay tomorrow it's not we're going to charge for and people were like but I didn't get it for free I know I warned you so we've been telling you for a week now it's 50 percent off you're not going to find a better deal ever so get it today or tomorrow so that you aren't aren't aren't beating yourself up over this later uh crystal you guys are truly revolutionized the cleaning industry so proud to have spent time learning with you guys even though I'm not in business any longer I still utilize everything I've learned when cleaning my own home and helping friends and family knowledge is power awesome that's great to hear so even the person is yeah absolutely show a picture is one of our models and are where'd I go you've just had her up no hi crystal she's the one stand well we've got several pictures like that we put the smiling pictures in there's another one where she and the other lady's name is holba I have this kind of serious look on their face and Janice didn't say it quite this way but it's like they look like that they're going to clean the heck out of your house I bet we can figure out which part she said different yeah it's funny good to see you crystal your your help was a lot of this wouldn't happen if it wasn't for your help thank you for joining us um are we good we're good okay guys we are we are everybody keep up with your money oh that was the one thing I wanted to say I'm glad I remembered it if you guys have either idle money or PPP money don't waste it your PPP money should be being spent on some seriously good training this is something that you can do with your people get sit them down and get them trained that's one thing if you have idle money buy the training this is a place that you want to invest in your company so my business coach today said something to me that I thought was awesome what did he say how did he say it you can either um everything that you purchased is either a cost or an investment y'all what's this this is an investment it's not a cost so I love that I love my business coach he also says this all the time he also says don't take shortcuts take smart cuts which I love too and if you do the training you're paying your people to do the training so you can pay them to do the training of the PPP funds I mean that's even more reason that that now is the time yeah do it now the fact that the marketplace your customers and your prospective customers are going to be placing more value on having cleaning professionals who actually understand the science of cleaning what hygienic cleaning is I mean there's so many reasons why why now it's the time to do this so and you'll never be saying again you'll never be one of those companies that's like but the trunk slammers in my area you won't care you won't notice them I I don't even know who trunk slammers are in my area they're they're not a concern do you guys think about trunk slammers in Charleston no it's our it's our fault we allow that to happen this is how we make that an issue yeah yeah doesn't have to be an issue at all yeah all right so we have been on this for like almost an hour sorry guys this didn't mean to turn into a bitchfest but everybody's been asking us what's going to be in the program so we wanted to give a really good outline to show you guys this is really highest quality stuff we're going to find and I know that Tom and Janice have a tendency to speak very high brown they're both very profound people but the program is you guys are you guys are like kind of scary sometimes but the program is designed by them but it's also with a voice to your cleaning professionals so it is and um it it is easy to understand it's not full of scary stuff like like Janice said she didn't want to scare you in that second it's not scary your people won't feel intimidated or like it's too much for them I don't I feel good about it you know me I can handle a lot so it's good uh you're welcome Ursula and again I'm I'm so sorry you're about your cousin but I'm so glad to see you on this on this um webinar today I guess it's not a webinar on Facebook live so Tom, Bob, Todd, Eutler, same time, same channel, same bat time, same bat channel, tomorrow I'm going to share with same bat time tomorrow I'm going to share with you guys what I'm doing to spend my PPP money how I'm doing that so if you want to see what I'm doing in Olympia it will uh we'll dig up the idle rules and share them as well yeah yeah yeah okay guys thanks a bunch much thanks so much for coming on here today Janice, thanks a lot