 Hi Tony. That's Mr. Peterson to you Maggie. Remember I'm your boss. Sorry about that. Anyway I'd like to ask you about a complaint we've just got. What's it about? Our credit card cash dollars. A customer tried to use them at American Records. But, American Records are no longer on our list of retailers, right? That's right. But unfortunately, the English version of our website has not been updated. Why not? That's because our computer technician does not speak very good English, so he only updated the Chinese pages. Okay, but lots of our customers only read English, so we have a problem. What do you suggest we do? Well, we can get the communication department to do translations, and then synchronize all web page updates at the same time. Okay, that sounds good. Anything else wrong? Yes, the customer also complained about our customer hotline, as she couldn't get through. Oh, do we know why? Probably it was due to the recent staff cutbacks. So, now there are not enough staff to answer calls during the peak hours. Yeah, I understand. But we have to save money. Maybe we should advise customers to contact us by email, and guarantee a reply within 48 hours. Good thinking. We could even get the computer guys to develop a mobile app to make contacting us even easier. Great, then we can sell it as an improvement to service quality, even though it doesn't cost us anything. Okay, I'll start on that. Anything else you need to tell me? Well, I will give $1,000 as compensation. You will give? Remember I have to approve first. Oh, sorry. Do you think it is appropriate to give $1,000 as compensation? $1,000 seems excessive. I think $150 is enough. Time's up.