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Published on 3 Mar 2008
Hear from Oi, largest Brazilian Telecom and a result of a wireline and wireless merge, on how to deploy enterprise SOA solutions to service a growing customer base. By integrating Siebel, SAP, Mainframe and other legacy applications on an SOA infrastructure, Oi improved their customer service and campaign management process in a multi-channel manner for their customers. Learn how adopting SOA as the foundation for their customer self service application has allowed Oi to reduce costs and deliver converged services using a complete SOA stack, including Enterprise Service Bus, Integration Broker (WLI), Data Federation, Business Process Management and an Enterprise Repository.