 Good afternoon everybody and thank you for joining us with another edition of Condo Insider. Thank you. These are weekly shows that we put on from White Council of Community Associations. So today I have with me a special guest that I discovered. And his name is Mo, so cute. We're in Cyber Hawaii. Cyber Hawaii, in Pacific Business News, they are rated number three of our ISP services in the state of Hawaii. So he's going to explain to us the services that he can offer, especially for the condos that do the bulk billy with Hawaii Town or Spectrum. So now we have a third person in the market that might be price-competitive or even service-competitive than what we're traditionally always used to for all these years. So Mo, tell us a little bit about Cyber Hawaii. Well, first, can I make a correction on the pronunciation of my last? Quite alright. It's like okay, but put an S in front of it. Okay. Yes. I like sake. No. Anyway, so tell you a little bit about Cyber Hawaii. Well, our roots go back a long way. The company was formed in 2002 under a different name called HDT. HDT stood for Hawaii Dialogix Telecom. It started out as a voice company and it evolved into a internet service provider around the 2005-2006 arena is when we built our network. We're what they call a CLEC. A CLEC stands for competitive local exchange carrier. And that gives us a lot of advantages. We have what they call an interconnect agreement where we have the ability to resell internet from other providers as well. You know, the big names here in the island, the big carriers. So we can use their internet to resell to customers. And we can also use our own network. And to tell you a little bit about our own network, we're what they call a fixed wireless provider where we use radio frequency to transport the internet throughout Honolulu. And our, our own network consists of from where we are located at the AIPA building, the airport industrial park association building at 33375 called Baca Street here at the airport and reaches all the way to Waikiki. So Metro Honolulu is our own network. And we consider ourselves carrier agnostic. So we like to use our own network to provide internet to commercial accounts to commercial customers and AOAOs. And if we can hit it with our own network, if it's Outer Island or if it's Windward side or West side or Far East side, Waikai, we use the other carriers internet service and we resell it. So that provides us that carrier agnostic. And also is a useful tool with a product that we provide as a part of our service that makes this unique that we've been providing for a while called SD-WAN. So, to tell you a little bit about why we did the name transformation to Zyber Hawaii, which we just re-branded this year in 2023. We launched it in the building expo show in March of 2023. It was because in 2015, we spun off a sister company called Zyber, X-I-B-E-R, just Zyber Indianapolis located in Indianapolis. And they did the same thing that we did, fixed wireless internet. It's actually, as an internet service provider, as an ISP, we're technically known as a WISP, W-I-S-P, which stands for Wireless Internet Service Provider. So, Zyber Indy, focusing on commercial internet and condominiums and apartment buildings. In the mainland, they call them MDUs, multi-dwelling units. They were very, very successful in targeting the MDU community. And MDUs, those apartment buildings, they're not owned by condominiums, by the owners of the condominiums and the associations. They're owned by corporations and businesses or individuals. So, it's a lot easier to sell to them and for them to sign off because when they do the math, when they do the numbers, it really makes sense to do these bulk internet proposals. So, since 2015, the success of Zyber Indy has been so great. They have seemed to have come up with the recipe to supply the bulk internet and TV product to that vertical. And we decided to write on their success, their resources. They have the systems engineers, the network engineers that are based there and in other parts of the world for that matter. We use that talent from different parts of the world to have this great company, Zyber Indy andapolis. And we thought, well, why don't we take the success from Zyber Indy and bring it back home to Hawaii? We started here in 2002 and let's really not only focus on the commercial business, let's really go after the AOAO business here in the islands. So, that's the reason for the new name as Zyber Hawaii. We have several press releases coming out in the next couple of weeks. We have radio spots that you'll be hearing on the radio talking about Zyber Hawaii. So, tell us from what I've learned from you. It's not just internet service. You can also do telephone, which a lot of telephone are now through the internet, right? So, tell us a little bit about how that can work, because there's a lot of condos that are still on either Wiantel or some individuals might be on the spectrum package deals. How you can potentially save the condo building and maybe the individual residents some additional money. Yeah, well, again, we started as a voice company and the type of telephone service that we provide is a voice service. Voice over internet protocol phone service, which is very common in the industry. Am I allowed to talk about products and customers that we supply to? Okay, so we use a product called MetaSwitch. It's an excellent product that got bought out by Microsoft, and I can't speak well enough about it. It is the premier VoIP product on the marketplace owned by Microsoft called MetaSwitch. Some of our large voice customers are HDS White Dental Services with hundreds of phones in their call center and also Hayima located in Diamondhead Crater. We have north of 120 VoIP phones in there for the AOAO application. Yes, it can be part of a bundle if the tenants choose to have that. We're finding more and more, though, that everyone is so relied on the mobile phones, cell phones that not as many are interested in having a VoIP, but it is available. That's correct. But usually you have the management admin people still need a telephone. Absolutely. So condos, when you start looking at your budgets and starts when your contracts come up for renewal, whether it be Spectrum or with Hawaii Intel, you guys really should need to consider Zyber because they can offer some very competitive pricing. And why don't you tell them about, let's talk about the little doodad that you have for in the event of a power on you guys can really keep people from being bored, maybe. Oh, if there's an outage in the building. Yeah. Well, obviously, if the building has the resources in terms of funding to implement a sort of system into their lobby area or what have you that can provide the backup electricity that's needed to power Internet, obviously, you will need power to run the devices. The Internet will be live, but to get the Internet to work, you'll need the power and you can set up different things, you know, you can set up a monitor that could you could have information on there or watch streaming information as well, you can have whatever you want, located in in like a common area like a rec room or the lobby area. Because that would be a very informational type of point of thing, you know, because then there would be one place everybody can go to get the current information. You know, because that's always the thing that certain things are spotty, sometimes cell service will get spotty in the case of an outage of some sort, or even even spectrum can go down. You're talking about the one there's an outage for power or Internet? An outage for power and there was an emergency, especially during an emergency, you know, like a hurricane or something of that nature where the power goes out of the building. I mean, we've had, I mean, several years ago, we had an island white power outage, but it wasn't, I remember, it wasn't storm related. It just went out all over the, it was gone for most of the day, you know. So it's kind of getting boring after a few hours, it gets really boring, you know, because you have nothing else to do but just drink and eat, you know. So it, you know, it's calling mode, you can actually see if you can, you know, capitalize on that kind of a thing to keep your residents kind of like a little bit more amused, not so bored. You know, they can set it up in a community room where everybody can at least convene and maybe get updates on the information and turn it into a social hour. Other than a neighborhood, we kind of like turned it into a social hour. You know, we just gathered and talk story and, you know, took one left and took naps came back, you know. Yeah, when you talk about those cool new devices that all are interfaced with the Internet, they call that IOT, the Internet of Things, which is really more and more as time progresses at the buildings need a very robust infrastructure. They call that a digital infrastructure to have all these devices work properly. And it's, you know, it comes with a price tag. If your building has the wherewithal, the funding, the resources to install these neat devices, then they're great to have. That's correct. Well, talk to me about, tell me how you have an appointment at a building and you, you know, what do you need to do to see if, how, what do you need to check to see and put your proposal together for them to give them? That's a great question, really. It all starts with a site survey. So we go in and make an appointment and and really go through the building because we say that every building is is different. It's a it's a snowflake. So, as you know, snowflakes, no two snowflakes are exactly like, so we go in and do this quite extensive site survey. And again, as a, our primary focus is to if the properties in the Metro Honolulu area, our primary focus is to to get that fixed wireless to the building rooftop. So we go to the building rooftop. And if you look on my Facebook page, I'm on a lot of building rooftop state in pictures and showing them everybody where I am. And we see if we can, we can get it from one of our major hubs, get the line of sight, because in order to get the internet to the building, we have to see our radio from wherever that distribution point is. We need that LOS that line of sight. The, the radio signal that is transported to the DMARC, the property is about the size of the Frisbee. And it can deliver as much as I don't know if you're familiar, but internet is measured in megabits per second, MBPS or, or megs. So these, these radios on a minimum will, will deliver 500 meg to 1000 meg or one gigabit, one GB, or if it's a major youth property, you know, five, five GB or 10 GB, but usually one, one gig will get it to the to be able to supply the entire property with internet. So once we do that site survey, we then get back to the office, our field team, and then they put together a bomb bill of materials to figure out what the cost would be to provide internet to the building. We then price it out, based on the number of tenants and we show the, the, the board of directors for the property, what the, the cost would be per tenant. And then, you know, obviously we multiply that by if there's 100 units, say it's whatever $40 per tenant, multiply that by 100, it's $4,000 per month to supply internet to the entire building. We also have streaming TV products that we can bundle with that and voice. We use our own Zyber Hawaii TV streaming product, and we also use direct TV as a TV package, or, you know, customer doesn't want the TV, we can just provide internet only and customer can go seek out their own TV themselves. So you can keep compete just as just as much as spectrum and Hawaii tell with their bulk billing, and like spectrum has. I know for me, I mean they have basic TV and we have Wi Fi, which is included in our maintenance fees in that bulk billing package. But you also have add ons, depending on what the board wants in your other package packages that could be added on for TV service. Yeah, we often we offer a basic package which is entry level is a 500 m symmetrical service. And also a basic TV package and then the, the, the upgrades are if they want higher speeds, we can offer 750 m symmetrical to one gig m and that's just per tenant. And also the TV package has a premium package which offers some movie channels as well. So you can compete with the other two. Yeah, our goal is everybody to recognize this as a third option for bulk internet in the AOAO space. The other providers offer a signing bonus or door fee to become the provider. We do the same thing. We offer the same bonus and in a monetary thing and the contracts are standard are five years, but we're noticing on the mainland that some of them are going up as far as 10 years or 50 years. Yeah, we signed a property here in Hawaii for 15 years. Wow, that locks in that price. Correct. Wow. Wow, think about that on your on your budgets people 15 years locking it in. Yeah. So as we know everything's only goes just going up so locking up for 15 years. That's, that's awesome. That level pricing. Yes. Yeah. Wow. So, because so you know, I know you talked about haima. And I think you do some hotels too right. That's correct. Yeah, Holly Kalani is is one of our premier hotel properties also white key resort hotel owned by Korean Airlines on coab. And speaking of which, did we did we want to talk about the SD WAN product that we have, we have time. Well, I wanted to mention too that you have a product or with that would not a product with your Wi-Fi capabilities. There's other things that can be done. And that's going to come up on a future show about the sensors. Okay. Okay, so there's going to be a part two to this, but but that's going to take a little bit of your sensors. Yeah, but yeah, I didn't want to mention it. I just wanted to get, you know, a little bit of, of okay from that property. You know, talk about this was that's going to be on a future show where you have the capability of your product to bring in other things that the condo can use to help keep their property safe also the maintenance of a building, you know, to improve on that ability for the condos for the board of directors. Back to the IOT, the Internet of Things. Okay, so an SD WAN is SD WAN is what we present in all of our proposals. There's two major, major technology products that is available to AO AOs here in Hawaii that we've been doing with over in Indianapolis for the last five years. These products have been around for about five years. First one is SD WAN. And I know we're, we're limited on time here. So I'll be real brief. Basically, you have our service that fixed wireless, correct, coming in through airwaves. And because of our interconnect agreement, we have one of the major providers providing a fiber line for Internet, their service coming in, the billing comes to us. So it's not like they're getting a bill from, from another carrier. So you have two Internet services going into a building and obviously what is the biggest complaint about Internet in that situation that it goes. All right. So the SD WAN is a device that measures in milliseconds, who has the fastest speed and the lowest latency, and it picks that pathway. So you don't even know what service you're on. Are you on the Zyber Hawaii service? Are you on the major carrier service? Either way, you're on some sort of service that's providing Internet to the users. Now, if there's an outage, the SD WAN has a feature to it called seamless failover. So it fails over to the other service that's up. So if we go down, the other carrier will be up. If the carrier goes down, it'll be up. It'll go to the one that's up. So you virtually will never have an outage because our service is coming through the air. The other one's coming through the ground. If the truck hits a pole or construction cuts into a line and breaks off the service, you're okay. Hours is in the air. You never know, but the, the radios are rated up to 130 mile per hour winds. So, Kirk, your hurricane came through, but whatever reason, you know, we're, it's just, it's technology, technology can have its glitches. So if we go down, it'll, it'll fail over to the other. And, and both of our clients, Holly Kalani and HDS have both experienced outages, but did they know that they had an outage? No, they did not because of the SD WAN and the seamless failover. Which is a clear component to being a backup to emergency, you know, because if you had it, you know, you'll still be able to get updates, you know, because typically there's certain TV stations that are always on doing some of these natural disasters and broadcasting, you know, what's going on. So having that as a service would be beneficial to the condo building occupants. It's huge. It's, it's redundancy. It's like having a backup generator for your building. You, you won't, and with the backup generator, you won't lose power with an SD WAN, you all lose your internet connection. And everyone is so dependent upon internet. It's like, if they don't have internet, they pretty much freak out because. Yeah. And I thought just hit my head. So if it's a Wi-Fi generated, and some people have fobs that are Wi-Fi generated to get into the building. And I think that was some of the problems when there's, when there's an outage, some people can't get into the building. Oh, right. You know, so that's another solution that can be a door opener. There you go. A lot of condos. Okay. And also too, if I can, Raelynn, if I could talk about the other technology product that we use widely. And by the way, that SD WAN, whenever we give a proposal, we always give it with the SD WAN with the two circuits. So you have the 100% uptime and seamless failover. And we do it with just one circuit with just our fixed wireless or, you know, a carrier circuit, just so that they can see the price difference. Do they want it or they want it? Do they don't want it? It's totally up to the board to vote on it. But the second technology product that we are very, very fond of that works really great. It's been around for five years. On the mainland, as I said, cyber indie, we, we have about 75 properties that we service, of which we did 12 properties with this conversion and basically the older buildings have a coaxial cable as their infrastructure, where the newer buildings will have fiber. The fiber is better because it delivers symmetrical internet. Symmetrical internet is where your upload speed matches your download speed. So when they quote speeds, when you hear that it's 500 by 500, that means it's symmetrical the speeds. Whereas if it's a cable coax infrastructure in these older buildings, they'll quote 500 by 20 or 500 by 30. The download speed is the higher one, it's 500, but the upload, it'll be a lot, a lower number. And you need those upload speeds for live streaming, for social media, uploading on social media, for uploading large files. If you're uploading to the cloud or sending files to your workplace or for school. So how do you do that in older building? Well, you can pull fiber through the older building, but that's very, very expensive. There's an office shelf technology that we've been doing for the last five years. We just upgraded this year in January Hawaiian Monarch on New Street with this technology. And I won't say what it's called because, you know, we don't want our competitors know about it. But basically it's an adapter that you bolt on into the telco closet where the cables are, where the coaxial cable is, and it converts the coaxial cable to function just like fiber, so that you do get those symmetrical speeds. So with the existing cable infrastructure, you're getting the 500 by 500, the 750 by 750, the one gig by one gig. Without the heavy costs associated without that you would normally have to pay to retrofit an entire building with fiber, which is very, very cost. So it's at a fraction of the cost to have this really great technology. We'll call it a Zyver technology because, you know, so those are great. Those are, that's a great thing to have for because, you know, a lot of people are still working remotely from home, either they go to the office for a few days for a couple hours and then they work remotely, or they only go to the office a couple of days a week. But the rest, their work is still working from home. And just, we looked down the road, you know, with all this IoT, the Internet of Things, all these devices that are being used, you know, AI, robotics, smart home appliances. If you do not have that robust, stable digital infrastructure in your building to supply this symmetrical internet, that stuff is not going to work. You know, the buildings have to be upgraded to accommodate symmetrical internet. So do you want to pull fiber and spend, you know, mounds of money, or do you want to do it with this new technology? That's an adapter that we install quite often to these older buildings that have the coaxial cable infrastructure. It's like magic. I like to tell people it's a bolt-on adapter and it's like magic. It's anything that's going to make us, you know, more productive, entertained, so that we're not sitting there just staring at the walls, you know, and being able to have that flexibility of, you know, working from home, you know. You know, doing their schoolwork from home. Exactly. Yeah. You need the high speeds. You need to be up all the time. And that's our goal at Zyber, Hawaii, to bring that to not only the carceral businesses, but to the AOAO community. Okay. So thank you, Mo, for being on our show today. And I encourage all the board members to check them out. Most of people's budgets might be done for the year, but it doesn't mean, but they should really think twice before they start resigning up contracts, you know, and check you out to see where your pricing is going to be for the building. So double check, especially when you're up for renewal. It's an opportune time to check it out and combo, or visit CyberHawaii with an X, CyberHawaii.com. So thank you, Mo. I appreciate it. Thank you. This was wonderful. I hope I get asked back. Yes, we have to do the other product. Okay. Thank you. Have a good week.