 Are we live? Yes, we are. Hi, guys. We are here with Tyler at Futural Hall. He is a resident technician. He's going to walk us through some housing services today. Good afternoon, everyone. Thanks, Chris, for having me. And thank you, Sophie, for live streaming this. Yeah. Like Sophie said, my name is Tyler. And I'm a technician here at University Housing. We provide technical and network support for your students living in our residential dorms. Over here on this laptop, I can show you some of the services housing provides for the residents in our dorms. So you can visit this webpage, housing.york.edu, and then head over to services. And on this page, you can see all the services that we provide for some of our students, which include Cox Cable, Laundry, mental health services, mail packages, et cetera. Today, we'll be going through some of these and going into detail so you guys can have a better idea of what housing provides for your students. Great. And we have about 11 people tuned in today. If everyone wants to tell us where they're from, that'd be cool. Let's start with me, I guess. I'm from Portsmouth, Arkansas. So I'm kind of local around here. And I've been up and down in Portsmouth, Arkansas basically my whole life. What are you studying? Computer science. Very cool. So tell us about the cable system. Great. So over on my right side, you can see we have our cable hooked up to this monitor, and it's functioning. We provide Cox Cable. I can get this remote to work. We have many different packages included with Cox Cable. You can get more details on our housing page under the Cox tab. You can see here there are many different channels you can choose from to watch. It also comes with Cox Contour and HBO. Nice. And we have a couple of people from Houston, someone from Franklinville, New York, and someone from St. Louis. All over the country. Identity tune in. Sophie, if you come over here behind, I don't know if you can see, but in our rooms there will be a Cox Box mounted somewhere. In this room specifically in future, it is behind this desk. And connected to the Cox Box is an HDMI coax cable, an IR extender for your remote, and a power cable. If you need help installing any of these devices, you can contact us and we'll send out a technician to come and install it for you or provide you a guide on how to install it. And for equipment that you need such as remotes, HDMI cables, or power cables, this year the front desk will actually have boxes of supplies that you can go to, like the front desk, and ask whatever you need instead of having to have a technician to come out because of these new COVID-19 implementations. That's great. And we also have Cameron from Yalville, Arkansas here. Yalville. We like Yalville. See, on this Cox page it also lists physical addresses for your dorms, which is different than your PO Box. That is very important to note. Typically you won't have to contact Cox support yourself. You can contact resident and we will do the communication for you. Some creek houses, dunking apartments. Also interestingly, you can request additional services from Cox. I believe the student would pay extra for those services. Yeah, for DVR and stuff, yeah. But if you would like DVR services and anything else you can contact us and we can get you in touch with Cox. Great. What other services are we offering these days? In terms of Cox Cable? Oh no, in general housing services, yeah. See, second on the list is this, no. We know a little bit about that. Yeah, I work for them. Let's see. Resnet, like I said, we provide technical and network support for students living in our residence halls. This would include getting your devices connected to the internet, such as gaming consoles, your phone, your laptop, streaming devices, your smart assistants, like anything you need to get connected. We can try to help you as much as possible to get those connected. Our contact is on this housing page. You can find our number, 479-575-2905 extension 3. You can also contact us by email and also by creating a support ticket. Also new for this year, we actually upgraded our phone system so we can text students who need help with their devices, which is pretty cool. I don't know, everyone's on their phone all the time, you know, it kind of just goes over your head. But with texting, it makes direct messaging students quicker. Maybe they're in class, they can't necessarily pick the phone at the moment, but with SMS texting, we can get to students pretty conveniently. That's great. Becky has a question. She said, did you say that the PO is not part of the mailing address? Let me go back to the Cox page. So on this page, the physical address is not necessarily the mailing address. So let's say for Hots Hall, I believe they use Northwest Quads PO Boxes. There's a page on there that we're going to get to called Mail and Packages, which has all that information if you want to mail something. This is really only, that table was only for if you needed service from Cox directly, because they have their information for the physical dorms themselves, not necessarily where packages go. We will get to Mail and Packages later on in this screen. I did have a question for you about ResNet that I was curious about. That service is obviously offered in the ResNet's halls and is no cost, right? Yes. Cox is provided. Our support is provided for free. And some of the other services too are also provided for free. Back into ResNet here. Our hours of operation, it says 10 to 5 p.m. 10 a.m. to 5 p.m. on the website, but we will actually operate 8 a.m. to 7 p.m., I believe, during moving to kind of help students with the flexibility. They'll be moving in all day and 8 to 5, you know, that's like the peak hours of business, and they kind of cool down in the evening, but they still might need support getting their devices connected. So I use an Xbox at home for my gaming. Is it hard to bring like an Xbox or a PlayStation or Roku? No, no, no. All these devices they are constantly maintained by UITS, our campus network service system. But they should be easily like easy to use, easy to connect. I'll get into some of the devices a lot of students bring gaming consoles, PS4s, Xbox ones. You can use them through Wi-Fi or wire connections, and it works flawlessly most of the time, but our campus is constantly changing UITS is constantly making upgrades, but if there's any conflicts, we'll let you know and you can contact us to get any information and updates about network troubles you're having. See, we also have streaming devices, Roku's, Firesticks, Google Chromecast I believe and Apple TVs. All of those except Google Chromecast I believe are supported with Google. We're still trying to work with UITS to get that supported. But Amazon, Roku and Apple TV should work and then we have our smart assistants such as the Google Home Mini and the Amazon Alexa Echo dots. I believe the Google Home Mini works. There are some workarounds we have to do with that to get it online, but you can contact us for help if you're bringing that device here. Amazon Alexa's aren't working at the moment, but like I said we are constantly working with UITS to bring many of these devices online. And we have your typical smartphones and laptops. Those always work 100% of the time. With your laptops and your smartphones, just note that you want to connect to UARC Wi-Fi and then for any devices that stay in the residence halls such as those streaming devices, those smart assistants and gaming consoles, you'll want to connect to UARC Housing IoT Wi-Fi. We will be emailing out a quick guide to students just in case this information is kind of overloading. And we also have many other technicians on the phone ready to give you information that you need or any support that you need. Don't be like overwhelmed by all the information I'm giving you about ResNet, but feel free to contact us if you need or if you forget any of the tips we provided you today. You guys are going to keep me connected, I can tell. Yeah. Pretty much it about ResNet. Do we have any questions? We do have a mailing question, but I might save that for when we get to the mail part. Services. So next on the list we have Fixit. Fixit is a service that your students can use if they have any concerns in their dorms about their physical drawers, light bulbs, stuff like that that needs repair. This service is free of charge if it is deemed that the damage wasn't intentional. But if they find you smashed your wall or something like that on purpose they will charge you for that. So with Fixit they shouldn't smash their walls? No, I don't recommend that. It's a pro tip right there. So with Fixit, if you want to submit a request you can come to our housing.york.edu come to Services, scroll down to Fixit and click this Fixit Request tab right here. It will give you a how to and how to submit a ticket. It's pretty straightforward. What you want to do is come up to this top left and click Submit a New Work Request and then you just select your building we are in Futural Hall. Click Next and you just enter your information and then the request that you are in need of and you hit Submit and this will be submitted to our Facilities and Maintenance faculty or staff members and they will get in contact with you when to schedule an appointment and once you submit this ticket you are actually giving permission for housing staff to enter your room whether you're not there. Just a note. And I'll mention it now during the COVID times. This is a practice that we've previously done. You'll be notified before you'll be notified we'll enter with masks we'll clean everything we touch and then we'll leave a sign to let you know that we've been in there and exactly what we've done so we're not going to just come in and be in your place. This is your residence hall not and it's a private place for you. There's also a key request I believe if you've lost your key or if you've broken it you can submit a key request here. I actually think that is for staff. Oh, it's for staff. One thing I'll mention also about the fix-it is that if you want your bed lofted prior to arrival that's a place where you can do that. I would say at this point probably won't happen before you get here but we'll do it within the first week or so. So if you want your bed lofted that's a good thing to do there. Next up on the list of services we have our laundry service so this is also free of charge. Students don't have to rent their coins they can do their laundry. That's pretty neat. The laundry rooms are typically the first floor and a lot of the rooms but in maples I believe it's on the corner of each wing on each floor. There's ample laundry facilities. Yeah, and Laundry Alert is a pretty great app as Tyler was saying or if you'd like to that it will tell you which laundry devices are open which are being in use and you can even go down there and then if you want to you can go down there and put your clothing in and tell Laundry Alert and it'll tell you when they're finished. You'll get an SMS text message as well so that can be pretty helpful. Laundry Alert is available on this web page right here so you can use your computer you can see here there are 10 washes available in Adobe A and you can support by you can select your dorm if you only want to view that one and there's also an iOS and Android app available if you want to connect your phone to Laundry Alert Great And we'd recommend that you use the app the app's stronger than necessarily the browser Yes Except we have mail and packages mail and packages delivered to the dorms mail and packages delivered to the dorms Not every dorm Not every package will go to your direct dorm Sometimes they'll go to a resident hall with more flexibility in terms of their infrastructure with PO boxes and front desk staff and accessibility Yeah There's a number of halls where if you want to send something to one hall it actually will you'll pick your package up at a different hall and this information from the website right here is fantastic for knowing where you need to mail your package So we can see here for go to Founders Hall you won't receive your mail and packages at Founders you'll actually receive it at Humphreys Hall and it will tell you the information for your hall and your your coordinated mail and pick up dorm You can scroll down I believe there is a page somewhere that has the actual PO addresses here But yes on this web page you can find all the information you need about picking up mail and packages Yeah If you're looking for the addresses themselves so you can go up to the top of the web page go to halls and then go to any one individual hall and scroll down There you go You can see the mail address for picking up and dropping out packages and then the actual physical location is also listed right next to it So that's just a very important thing to note actually if you want to have package delivered to you is to make sure that you're not delivering it to the physical address just make sure it's being delivered to the the PO box the mailing address Does that answer the question that we got earlier? Not quite Well a little bit Cameron asks how will I receive packages which I think we just explained and is there a limit on how many I can receive I believe not There is no limit How many do you want? We do tens of thousands of packages I think per semester People are increasingly getting their stuff that way and so we've grown to accommodate it I believe the size of the package doesn't matter either a friend of mine actually last year ordered carports and mountain biking gear boxes that he would have to haul from the PO box back to his dorm but there's also no size limit I believe too We're prepared for larger packages It's always a question of volume so like if it's a package that can fit into one of our designated package receptacles that's ideal if it can't then one of our front desk people will be like alright it's back here and give it to you even if it's gigantic Do you have any other questions about my own packages? Just along with the my received packages question do students get an alert when they have mail? They do yes they get an email alert which explains basically the process that's defined here in general we don't need to read it to them but I would suggest that you go through there and you'll have a good understanding of the package receiving process I guess the general consensus of picking up your packages make sure you have your student ID on you so it lines up with the package name and you just sign for it and then go check it out to you I'd say the majority of issues we run into with packages is it got delivered on the weekend when can I get it and usually that would be a Monday we don't have front staff members there 24-7 professional staff in the halls but not front desk staff there all the time so just be aware that the package may show as delivered according to Amazon or USPS and you won't be able to just grab it immediately it may be an extra 24 hours as it goes through our processing Sounds good Moving on to our next service which is mental health yeah our residence halls we actually provide what they call counselor in residence I believe CIRs we go into this web page it provides you with all the information you need about mental health in our residence halls I think it's a pretty neat service we provide for our students it is free of charge correct Chris? to a certain degree yes certainly if you're having an issue of struggling with exams and stress they're there they'll listen and they will help you work through that stuff when it gets to a more advanced level as I say the service is used repeatedly and I think there are some insurance issues that can pop up but certainly initial no problem at all we want our resident students to have that access through the Pat Walker health center and through housing collaborate together a space where you can go talk about what's troubling you this is a very unique time a very unique semester coming up we anticipate that students particularly those who are transitioning from their own home environment into their first year of university life might need to avail themselves of some mental health counseling and we hope that you'll use that service yes definitely on this web page you can find contact information for different CIRs on campus I believe yes so in Reed Hall there is a counselor and there's also a counselor in Gibson Hall let me point out one thing about that is these spaces where these counselors are is very discreet it's not highly visible as to when you're visiting such a place we know that can add additional layers of stress so feel free to take advantage of it and know that it won't be a highly visible thing other services sustainability our campus is very we're very creative green there's a keyword I'm looking for proactive very proactive about being eco-friendly you'll see many recycling bins in the residence halls and they're also categorized by paper plastic aluminum cardboard I believe in the housing office and just your regular trash somewhere and also this page also tells you what exactly we recycle and what we don't recycle and the process of doing that and we recycle ton starting to move in well you'll see special designated areas to do recycling during the process because so many people are buying various different things to decorate their residence hall room and they'll have packaging and we don't want you to throw it away we'd like for you to put it in the recycling bin so that we can use it again that's important to us and we have a lot of water stations around so be sure you bring a water bottle so you don't have to use a disposable it'll also give you some tips on different sustainability living life styles in your room in your hall and just around campus it's a pretty neat page to check out if you're looking to conserve our planet save the planet and here at the bottom the university or is it Fayetteville it's a collaboration between Fayetteville and the university for the VO ride program now we do have the scooters that you've probably seen at other universities as well automated scooters but we also have this program which is you can check out a bike pretty much anywhere on campus use it for a minimal cost and then drop it off a couple months ago I got one it was one of the electric ones and it was pretty fun to ride around campus on the electric one definitely a college checklist bucket list item to do once you're on campus I think it's pretty neat it's very inexpensive too and the electric scooters are pretty fun to ride around campus they can go pretty quick so I'd be careful if you've never ridden an electric scooter before yeah maybe bring a helmet even yes for those ridesharing bikes and scooters you would just download an app specific to that company VO ride spin and there's a second scooter company as the other ones I can remember but you're better than me it's an orange or blue one I can't remember they'll know as soon as they get here they'll see it we do try to be as environmentally aware as we can be and there's an office for sustainability that also provides additional information beyond just sort of the residence hall experience as to how to be as green in this community as we possibly can be well I think that covers the main services do you have any questions about any of the services we provide here in our housing building I'll give everyone maybe some time if they wanted to submit any so let me ask you a question Tyler you're a computer sciences major what's happened like it's actually been kind of rough with COVID last semester that's when I really tackled my tougher higher level classes but fortunately the professors are very forgiving during those times and they made accommodations for students in terms of exams, quizzes, homework and helping us understand some of the content better but I love the College of Engineering if you're kind of undecided I'm a little biased but definitely go towards the College of Engineering they're wonderful staff wonderful community you'll make a lot of new friends there nice, nice well I think that's it thank you Tyler thank you for having me bye everyone