 questions, all of the problems or how to succeed more on your dropshipping business if you're just getting started, if you already have experience, ask your questions in the chat below and I will do my best to help all of you guys on your adventure for becoming successful dropshippers. So welcome everyone. And in this live QA, I'm going to go over 12 new features that came out in AutoDS only recently. So for those of you who have been with us for a while, you know that we transitioned from the V1 to the V2 version of AutoDS, which so far has been a great success. And we're always adding in new features to the V2 version, which is exactly what I'm going to be going over in this live QA. Of course, I will be addressing all of you guys' questions, any tips that you guys want to get, it doesn't really matter as I've mentioned what stage of your dropshipping venture you're on. I'm here to help you guys have been dropshipping for the last five years and these QA sessions have also been very, very helpful for our community. That is why we are continuing to do it. So of course, just like we started the last QA sessions, we started with the questions that you guys are asking on our Facebook community group. So first I will be addressing those questions and then we'll move over to the live chat. I only have one request from you guys, please leave all of the technical questions or the AutoDS technical support. We have a dedicated department for all of you guys' questions regarding the AutoDS platform itself. So if a certain feature doesn't work, if you're trying to understand how something works inside the system, please open a ticket on the AutoDS platform and there is also a live chat. So if live chat is available when you are clicking on the message icon on the bottom right, go ahead and open up a live chat and see how you'll get help right away. If not, just open up a support ticket and you will get help guys. So remember, leave this live QA for questions regarding how to become a better dropshipper, how to become a better e-commerce seller. So start asking your questions while I will start going over some of the new features that we have here at AutoDS. But first I will address some of your questions from the Facebook community group, whatever is in technical, that's supposed to be for the live, for the chat support. So I will start with the questions that you guys asked before the live QA on the Facebook community page. Then I'll move over to some of the new features that we have that just came out on AutoDS which I'm sure you guys want to hear about. And then I'll move over to the live chat on the YouTube channel and on our Facebook page where this live is being broadcasted. So welcome everyone to our seventh live QA, let's begin. I'm going to share my screen so you guys can also see the questions that you have asked right before this live got started. So this is our community page. And let's start going over the comments. Will I be able to convert the currency on the platform? USD, a COP. So yeah, we are working on a currency converter for the platform, but I don't have information yet on when that will be ready. But here's one thing that we should be talking about. If you guys want to have a new feature, if you guys want to hear about new features on AutoDS, if you guys want a new feature to come out that doesn't exist today, or if you even want to upgrade an existing feature, what you guys need to do is go to the AutoDS platform, which I'm showing you right now, click on home. Sorry, it's up here actually. So you don't really need to click anywhere since you'll have the circle right here on the top right. Then click on feature requests. Here you guys can open up a new request or upvote an existing request if it already exists. So if you want to have a new feature request, like for example, if you want to add eBay Australia, so first search to see if anyone wrote, if anyone opened a request for Australia. And as you see here, a lot of people added something about Australia. For example, add eBay Australia. So if I click on that, I can simply upvote it. But this feature already went live as you guys can see here. So if you guys want to make any requests, go to the feature request here on the AutoDS platform, click on the circle on the top right, make your request. You have all of the categories here, suppliers, orders, products, drafts, management, dashboard settings and so forth. Then you will be able to see everything that is already planned. So things that people wanted to see at AutoDS, which is already in the planning stage for the developers on the development department. Then you'll have everything that's in progress. So things that were in plan, features or upgrades that were in plan that moved to in progress, which means that the developers are working on them right now. And then you'll have the live, which means the developers finished working on them. And these features are already live and available. So this is where you guys should go. If you want to see new features on AutoDS, we are always listening to our community. You guys are helping us make AutoDS better. So thank you for that and use that feature request. Okay, auto orders from Amazon Italy. Right now, very fulfilled by AutoDS service, the automatic orders works for whatever, the suppliers that we work with, with a USD currency. So Amazon, Walmart, Home Depot, Aliexpress, it works for those, but not for the rest of the marketplaces. But once again, go see if someone opened a request, a feature request for that. And if not, create it and people will upload it and it will move to live and in progress as I just showed you guys. Why do item specifications disappear so often? I filled them in several times. So that's technical. Once again, open up a chat or a live ticket. And of course you will get help with that, but there is no problem with the item specifications. It's working well, at least on my side. And I want you guys to remember one thing before I started working on AutoDS, I was and still am an AutoDS customer. I have my accounts, my stores running on AutoDS. And I'm using the chat support just like you guys. So when I'm telling you guys that something is working, you can be sure that it's working at least on my side. So if something doesn't work, then it's probably something on your side that can be fixed. It's not happening to everyone. When will the AutoDS app for mobile and tax-free buying account will be in service? So the app for mobile worked in V1, as all of you guys know, it worked pretty well. And we already got started working on the app for the V2. So you guys will know when that will be ready. Tax-free buying account, I'm not sure about that. I do know that it's in progress. I'm not sure about the current progress, but you should see if someone opened a future request for that and upvoted to put more pressure on the development team to get that done. When I cancel an order, I have 13 options to cancel, but eBay have three options, how it's possible, and how can we make sure that eBay will not choose option rather than what the buyer asked for? Okay, Ahmed, that's a good question right there. So I'm going to address that. That is one of the new features that came out in AutoDS. And I wanna talk about that for a second since someone just asked. So what's going on here? Oops. So when you have an order, let's go to the order section. So I think these orders are not from eBay, but let's see if we'll still have those. Yeah, I won't have the options here. So when you want to cancel an order, let's try, see if we can do it here, even though it didn't originate from eBay and it's not fulfilled by AutoDS. So it won't give you the example that I wanna show, but I recorded a video a couple of days ago. It should be published sometime next week. I will go over, I will show you how that is done. When you're trying to cancel an order that you have on eBay, then AutoDS gives you a choice of, it gives you a few options. What is the reason that you're canceling this order? Why do you wanna cancel this order? And then you have a whole bunch of reasons there. So choose whatever reason is most suitable. Don't choose reasons like I ran out of stock or my product is damaged because that will decrease your seller metrics. Go for a reason where the transaction is mutually canceled. So the buyer has to cancel or the shipping address is not confirmed or something like that. And you'll also have a checkbox if you also want to cancel the order on eBay. If you cancel the order also on eBay, then AutoDS will cancel it on AutoDS and also on eBay. And when that happens, I'll stop sharing my screen when you guys don't need to look at it. So when that happens, when you choose in the checkbox that you also want to cancel the order on eBay, then AutoDS will also cancel it on eBay and you won't have to do that yourself. But if you do not check that in, then it doesn't really matter what the reason is that you choose either way, it's just going to cancel the order on AutoDS and then on eBay, you can do whatever you want. But that's one of the updates is that now you can synchronize AutoDS with eBay on canceling the order. So AutoDS will also cancel it on eBay. Just make sure that you guys are using the right reasons. All right, let's move on to the rest of the questions that we had before the live started. Why don't you have 24 seven chat support? We have chat support. I don't think it's up 24 seven, but it's up most of the time. Let's open it right now and see what's going on. Live chat support is available now. So if right now you would open a chat, you will get live support. I don't think it's, it's not 24 seven, but it's definitely for most of the day. Maybe in the future we will make it 24 seven right now it's not, but it is on more than it is off. And when it is off, you guys can just definitely go ahead and open a support ticket and that way you'll get a reply to your email. And it also makes things more simple because if you open up a chat and you have to, you know, all of a sudden go up and do something and then the chat representative answers you and you're not there, then he'll just say bye and you won't get your answer. But if there's a ticket, then there's a certain order and you can reply whenever you see it and get the solution that you are looking for. So just open up a support ticket if you don't have the live chat time. Sorry for that. All right, let's go back to screen sharing. The delete item feature doesn't seem to work for me. Please open up once again a chat support for that Dennis or a live chat. When you're upgrading your system seems a lot of bugs in your system takes forever to get fixed. Tim, go ahead and tell me what problems you're having even though it will probably be it's supposed to be for the chat support but go ahead and let me know what's going on I'll try to help you. You should also put a note that your mentorship program will take a few days for the mentor to get back to them. I'm not sure if it takes a few days I don't know what your situation was there, Tim but we have a great mentor. His name is Daniel and I'm going to record I'm going to upload a video soon to our channel where you guys will be able to learn all about Daniel. He is our mentor, he is our e-commerce manager and there's so much to learn from this individual. So I definitely recommend for you guys to stay to learning YouTube channel and wait for those videos, not only that we have so much more going on but that's just one of the many. I'm not sure why you're saying that it's taking a few days but if you're in the mentorship program from what I know the replies are really quick it shouldn't be different than that maybe there was a certain situation in your case but once again, these are technical things that I can't really help you with here. Is there a way to avoid Walmart from shipping straight from their stores via Uber drivers rather than shipping? To avoid Walmart from shipping straight from their stores via Uber drivers rather than shipping? Hi Jackson, this is the first time I heard someone say that Walmart is delivering your products using Uber drivers. So that's pretty interesting. I would like to know a little bit more about that. I know that we're also drop shipping on Walmart and I haven't heard of that yet. That's interesting. Let's say I'm allowed to list 100 products at 5,000 selling price cap, $5,000, right? If I'm starting on eBay for the first time should I focus on selling more individual items or variations? Okay, higher rate. So that's a great question. First of all, my first recommendation for you is to start slow. Don't spend all of your limits in one day. You will probably find that your account will be suspended right after that. And eBay will want to have a phone call with you and pass through an account verification. So if you want to avoid that, first of all my first advice for you is to start slow and list about five to 10 items per day, not more than that especially if your limit is only 100. Now regarding your question, should it be variations or standalone items? My recommendation is to go for standalone items. You'll also get much better analytics what's working and what's not. When you have them in variations sometimes the information is mixed up together. And more than that, even when you have variations on a certain listing from what I remember when you list on eBay a variation I usually, when I have variations I usually make everything standalone. So if I have like 10 variations, 10 different colors what I do is I upload each listing separately so that the buyer will see the main picture of that variation. And if you have 20 or 10 variations in one listing he's only going to see the main image for one listing and if that's not the color he's looking for he's probably not going to click and go inside your listing. So that is the reason why I personally upload each variation one by one. And I hope that that answers your question. Yeah, so it's individual or variation. So definitely I would go for individual items and when they start selling well for you then you'll know exactly which variation is working well and then you'll multiply yourselves by finding more variations that I like that or more products that are similar to that one that is selling well for you. That's always been a working strategy for me. All right, so my items when I use the eBay's price monitoring jacks up my sales price on my eBay store I know it's supposed to do that but it jacked it up $7 in the item $248. If the monitor jacked up a price from $7 to $148 that there's probably a problem on the supplier side he probably can't deliver that item on time. And in some scenarios, in some situations out of this we'll just raise the price really, really high so no one will buy it cause there's a certain problem with that listing. In other cases it'll just take it out of stock so it really depends on your situation there. But check out the product on the supplier side and you'll see that the problem is there. Hi, Autodesk, can you refund my payments? Gabby, I don't know what happened there please reach out to the support. How do you get different shipping rates and speeds load into the ads helper app into your draft products? And also how do you download all variables of a product? This is concerning AliExpress. Okay, so different shipping rates and speeds into the Autodesk helper app. I don't really understand why you need it there but you have your eBay business policies, right? So in the eBay business policies you can say exactly what you want your shipping rates and speeds to be. Let's see what else and how do you download all variables of a product? This is concerning AliExpress. So there's an extension for that. Let me show you. Let's go to the blog page and I really hope that you guys are checking out the blog page cause there's just a crazy amount of information there. And in the blog we're gonna search for AliExpress extensions. Nine must have Chrome extensions for dropshipping from AliExpress in 2021. We're going to click on that blog article. And here I'm just gonna open up the post content to get there quicker. What you are looking for is not search by image. Think it's AliSave. Saving images on AliExpress can be a hassle. Just install this extension. Okay, you'll have the link here and you can easily download all of the images that you have over here and even down below in just one click. So that is how that is done. How do you properly calculate eBay and PayPal fees into the pricing settings? That's another great question, Rod. So what you need to do here is search Google for AutoDS eBay calculator. And here you have the eBay fees calculator. You can also do it from the AutoDS website. So it's up here, resources and eBay fees calculator. But if you wanna go from Google, just type those three words. And here you have the fees calculator. We created this feature not too long ago to help you out to know exactly what your break even is, how much you're profiting, what your costs are and so forth. So here, fill in whatever category you're in, your payment processor. So if you're using the eBay managed system or the PayPal payments, if you have an eBay store subscription, top rated, if you're not top rated, if you're an international seller and then fill in all of the pricing. So you're selling price, how much the product costs, how much you're paying for shipping and how much you wanna charge for shipping and how much you're paying for promotions and percentages. Once you have all of that down, you'll know exactly what your fees are and how much profit you're going to make if you're going to sell for a certain price. Okay, so that answers your question, knowing how to properly calculate your fees. My eBay store is based in UK and also wanna use it to sell in USA. I know that when I log into eBay.com, I need to create new business policies, but to do this, I need to create a proxy for the USA using Firefox portable. Is it like starting a new store and share this only a few items and slowly build up? So first of all, I'll start from the end. Definitely you'll always wanna start slow and slowly build your way up. Regarding proxies and portable Firefox, yeah, it's not the best business practices. I know that it works, but I don't wanna talk about that too much, but in short, yes. Can add products to my Facebook shop via AutoDS. Also how about to my eBay store, thanks in advance. So if you mean Facebook Marketplace, then yeah, then you can do it. Once you connect your Facebook Marketplace store to your AutoDS account, then AutoDS will see all of the products that you have there and you can simply make it a connection, link it with the suppliers source info. But if it's a Facebook shop, then no. But if you mean Marketplace, then yes. And your eBay store, add products to your Facebook shop using your eBay store that's not possible through AutoDS, no. Why full refunding customer without returning the item gives eBay transaction defect? That's because Tony, you used the wrong reasons. So in the beginning of the live, I told you not to use the reasons, your reason for canceling the eBay transaction should not be because you ran out of stock or because your item was damaged. If it's one of those two reasons, you're going to get a defect. You should use something that is mutually canceled, which is telling eBay the buyer once or the buyer knows that this transaction is going to be canceled and he agrees with it, but not because you ran out of stock and not because the product is damaged. All right, and of course, make sure that the buyer knows because if you keep giving eBay reasons that the buyer has to cancel, but the buyer is never asked to cancel and the buyers will complain that they never canceled, then once again, your account is going to be in jeopardy. So make sure that the buyers know what's going on. All right, I send the customer replacement after the original package lost in transit, then eBay countered as a late shipment defect, how to avoid, late shipment is not a defect. It's fine to have late shipments as long as you don't have too much. Once you have too many late shipments, your account will get suspended. But I have thousands of transactions under my belt. If you're working the right way, you should never get to that situation. eBay refused to remove the negative feedback. I already sent multiple messages to customer offering him a full refund if you agree to remove the negative feedback, but he never replied, what should I do now? So Tony, the best you can do as you mentioned is to really reach out to the buyer and try to get him to understand, reach out to his heart, tell him it was a human mistake, whatever happened, apologize, of course, offer a full refund like you did, but if he's still not answering that there's not much you can do there, but this should really be the 1%. Okay, I've got over 2,000 feedbacks on one of my stores at 99.5% because I am in touch with my customers if there's ever a problem, and it's really rare that they will leave you with a negative feedback and not do anything about it. Okay, so that's just regarding the questions from Facebook before the live QA. I wanna talk about some of the new features that we have on AutoDS, but first I will address some of the questions that you guys asked on the chat because I need to also address the live chat. That's what this live QA is all about. All right, so let's go ahead and get started with the questions from the live chat. Can you address loading funds into the AutoDS auto fulfillment with Payoneer, having issues and your support this has not been able to help? Yeah, sure, I can help you with it, but the best place for you to get help there is once again the chat support. But all right, let's share the screen. How to load funds using Payoneer? And of course there is no problem with it, the system is working, I'm personally using it. So what you're gonna do is you're gonna go to the order screen, then you're going to hover over the load balance, then you're going to click on load. Then you're going to click here on the payment account, you're going to click on add account. Once you click on that, you can choose your payment method. So here instead of PayPal, I'm going to choose Payoneer, enter your first and your last name, and the account email. The account email is not your AutoDS account email, but rather your Payoneer account email. Once you enter that, you'll be taken to the API connection page between AutoDS and Payoneer, and it will connect it with the API, which is why we're being charged a 1% fee, but only a 1% fee for loading balance. So for every $100, you'll be paying $101, and that is definitely worth it once you start getting orders and profiting. So that is how you load balance through Payoneer. I don't know why you're having problems there, but once again, please continue to the chat. All right, let's go on. Please change the currency on the platform. Yeah, so hi, Isabel. I saw you from the Facebook before the live, so we already addressed that. Does AutoDS remove the metadata from the images automatically? Yes, it does. Are you personally using non-API AutoDS? Eric, personally, no. I didn't really believe the myths even back then when they started that non-API will not get your account flagged and you will get more visibility and more sales. My solution was just to add more listings, upload much more listings and get more sales that way because at the end of the day, eBay is a numbers game and other platforms too, but especially on eBay. So I personally did not try non-API, but I will be interviewing someone soon who is using non-API and he's very successful at it. So once again, guys, just stay tuned on our YouTube channel for those things. All right, next. Will dynamic shipping policy, don't need to share the screen. Will dynamic shipping policy protect me from shipping delays during the holiday season? How many additional handling days should I set just to be safe? All right, so show me what you mean by the, oh, you mean the dynamic shipping policy on AutoDS. What I suggest for you to do is to create your policies and choose each time what policy you wanna use. During the holidays, if there will be delays that really depends on your supplier. So if you're dropshipping from the US to the US, I haven't heard of any certain problems yet. Amazon shipping fast, Walmart shipping fast, other US, even wholesale suppliers are shipping fast. So I haven't seen any delays yet, but if you do start to see delays, that's when you should up your shipping policy. But just see what's going on with your orders, make sure nothing's running late. I'm pretty sure that you guys who are running your stores, you're checking out your orders every day, you're seeing what's shipped, you're seeing how many days passed without your products being shipped, see if there's any problems, and once you see a problem, you work on a solution. So you go to the supplier's website and you see what's going on. And if this is happening once again, over time and time again, then of course change your policies and up the handling time. Okay, because the handling time is how long you can provide a tracking number. But if you haven't experienced delays yet, just keep it cool, keep it like it is. The fewer, the less your handling time, the more visibility your listing is going to get. So long as it's not a problem, keep it like it is. Once you see that it becomes a problem, then you can up it. It's okay if you get one late shipment or two late shipments, nothing is gonna happen as long as you're taking care of the rest of them. Elbow cough, why? Do you support Amazon dropshipping? Of course, of course. Oh, you mean dropshipping on Amazon. So be ready for 2022, you will be able to drop ship on Amazon also using AutoDS. That's one of the secrets that I'm not sure I was supposed to tell you, but yeah, you will be able to soon. But if you mean dropshipping from Amazon to eBay or Amazon to Shopify or Amazon to Facebook Marketplace, definitely a yes. One more thing, one more selling channel that we're going to add during 2022 is also Wix. So Amazon and Wix coming soon guys. Awesome, great, awesome. Hello everyone, Houston, Texas here. Hi Ray, hi from Israel. Please make a video on case study of AutoDS. That sounds like a good idea, but what exactly do you mean on AutoDS? What, on how the company started? On what happened one year after the company started? Or what exactly? eBay refused to remove the negative feedback, I already sent multiple messages. Yeah, okay, I think I answered you on Facebook, right? To remove the negative feedback when you have a reply, what should I do now? Keep reaching out to the customer's heart, keep trying, tell them that you're running this business, that you're making it work with a family of six. I mean, I'm not saying that lying is always the best way, but some customers are really, it's really, it's the few, I'm really talking about that 1%. But when you do reach that 1% and you want to make it work out with them, then you will have to try to make it, try to reach their hearts and let them know that you're really trying to make it with a small business and you're doing everything in your power to try to help them and you just want it to be satisfied. You'll give them the full refund as long as it's not a really expensive product, whatever they want, as long as they agree to. But once again, guys, as long as you have more than 95, 96% positive feedback, I can tell you that most buyers don't look at seller feedback. It may affect your visibility a little bit when you're listing, but if your product research is on point, you shouldn't have to worry about that too much and most buyers don't even look at the seller's feedback. Now, I'm not saying that this is a good reason to have negative feedback, do everything that you can to keep your positive feedback as much as possible. But if you have the one that slips every now and then, even me with 2,000 feedbacks, I have 99.5% positive feedback, I could have had 99.7% and I could have had 100%. But there were those two buyers in the last six months or a year or so that didn't want to revise their feedback and that is fine. But I was able to get some of them to revise their feedbacks and that's why I'm at 99.5% and not at 95% for example. All right, next question. Hi, how to calculate the profit? So I answered that, I hope that you got the answer there. Just check out our calculator tool, we have it on our website. We have the eBay calculator. Why does my fee show 19% causing me to lose profit? Okay, so perfect to fee. Why does my fee show 90% causing me to lose profit? So maybe your fees are above 19%, can you please give me some more information? For example, what selling channel you're selling on? Are you selling on eBay, Shopify, Facebook and what supplier you're buying from? I will be able to answer your question better then. All right, next question. Why don't you answer the questions here on the YouTube live stream chat? Hi, Eric, I'm answering you right now. So I started first with the Facebook community, that's what we're always doing that because the Facebook community is before the live and then I address the YouTube live chat and I'm trying to run really quick so that I can address all of you guys and also show you the new updates on Autodesk. Is it legal to use real people's portraits in the images? Will it cause copyright issues? Did you know anyone who got in trouble for it? I didn't, I don't know anyone who got in trouble for using images. There is of course the Vero, right? So you need to follow eBay's Vero guide if you're dropshipping on eBay, if you're dropshipping on Facebook, you need to follow their Facebook's commerce policies. Every platform has their own policy. But at the end of the day, you do not want to use brands that are registered. It's not exactly that, but it's more like big brands, okay? Because even registered brands, they don't mind you dropshipping their products because you're helping them get more sales. But I'm talking about the really big brands that don't want people reselling their products because they have enough sales as it is, they're making enough profit and they don't need dropshippers to help them make more sales and more profit, like Apple, like Microsoft, big companies, any company that you've heard of is a big company. So don't resell their items. The rest of them, they don't mind, even if they get a professional photographer to take images of their product, you can use those images. They don't mind you dropshipping it. And if it's other people inside those photos, then the manufacturer or the seller who created that listing and uploaded those photos, he is the one who's responsible for it, all right? But at the end of the day, they don't want to jeopardize their businesses because they're paying more. They're investing in inventory, they're investing in a lot more than you are as a dropshipper. So they have more reasons to be careful than you, but that doesn't mean that you shouldn't also be careful. So don't worry about using images as long as you are reselling an item from a seller that doesn't mind that you are dropshipping from him, as long as he is a small business and not a big brand. I'm having trouble with the Sam's Club products showing out of stock when the item is in stock on Sam's Club, any solution? Of course, Taylor, please reach out to our support and they will see why you are seeing Sam's Club items as out of stock. Oh, by the way, what about the fees that I answered your question? Yeah, I told you to let me know what selling channel you're on and where you're dropshipping from, okay? Okay, we answered this question. We answered Sam's Club. Let's continue with the chat. I wonder, do we have anyone selling in the UK? All right, anyone in the chat selling in the UK? Thank you, we'll do, all right. Hello, any ideas for kids, dog, subneashes? Dennis, I'm glad that you said subneesh and not just what dog product should I sell because you really need to break product research down to subneashes and to help you out with what to sell inside that. So let's see what information I can grab for you right now. Let's go back to the blog and in the blog page I'll create a search, Autodesk blog. So we have a pet products article. Besides that, I'll show you some tricks if I'll have time, but this is the quickest way of, here. The top 10 pet dropshipping products are selling 2021. So check out this article. Just once again, go to our blog page, go to Autodesk.com, hover over resources. Let me just log out of WordPress so you guys won't see this annoying window here on top, it's banner. This rule, refresh this page, sharing my screen, yeah. So just check out this article, hover over resources, dropshipping blog, search for the word pet and you'll make it to this article. Here you have the top 10 most trending items that we saw this year trending in the pet niche. You also have a video embedded here that I recorded. So whether you wanna watch, whether you wanna read, it's up to you, but you should start from here. Once you start getting those, and by the way, each product idea that you're getting here, guys, don't just upload one, right? Upload 20, 25 products from each product idea, that's how you're going to get products that will sell under those niches, under those categories and then you will continue adding more products that are similar to that in different variations, different forms, different colors, different shapes and so forth. Okay, so I hope I answered you there. Is the customer service page sinking with eBay messages yet? Yeah, that's another update that I wanted to go over with you guys. I see that I don't really have time for those updates but I will get to it, at least during, maybe the last 15, 10 minutes of the live. So another update that came out is that now on the customer support, not only is it sinking, it was even sinking before. I can't show it on this account. I can't show it on the demo account and okay, so you guys are going to have to see the video that I recorded a few days ago. I did it on my personal store, but I just blurred out the store's name and stuff like that. But now you also have the refresh button here so you don't have to wait for the messages, for the hourly scans of AutoDS to update your messages. You can see all of the messages that you have in all of your store under the screen and you can reply to them. You have like a, I'm not even showing you my screen, sorry guys. Not that it matters because the inbox here is empty but once again here you have the refresh button. So whenever you think that you have a new message, if you want to see if you got any new messages, just click here on refresh and you won't have to wait for AutoDS's hourly scan or just wait for the hourly scan. But in any case, you will see all of your messages in this screen, in all of your stores together so you can choose what stores you want to see and you'll see all of those messages, you'll be able to reply to your buyers. You can add notes, you can save snippets. So just wait for the updates feature release video that will be on our YouTube channel in just a few days and you guys will see exactly how that works too. So I hope I answered you or I semi-answered your question. Hi sir, by uploading blue card express tracking number from Amazon, will eBay know I'm a drop shipping from Amazon? eBay will know that you're drop shipping from Amazon no matter what you do. So it's not just your shipping, it's not if you're using blue care or not. But the question is will eBay care? So eBay will care if you just created your eBay seller account right now and you're uploading product from Amazon right away and you're just doing the whole arbitrage thing that will suspend your account and you'll have to call them and you'll have to verify your information and all of that, but your life will be much easier if it's a new account, if it's a new seller account that you just registered right now, take it slow, upload the first product, anything, any product that you have laying around the house, a real product, upload 10 products that you have from home or five products that you have from home. When you get to the verification call with eBay just tell them that you're having just selling stuff around the house, you have a lot more stuff to sell and then they will open up your limits and then you can slowly start to add in those drop shipping products. But eBay at the beginning wants to see that you know what you're doing as a seller, you're not just some random guy who thinks he can make a quick buck and that's not what drop shipping is all about. Drop shipping requires real hard work, especially at the beginning. So that's the first steps that you should take. So it doesn't matter if you're using Blue Care Express or not, they'll know anyway. They won't care as long as you know what you're doing. Now that I'm using manage orders, my customer service are receiving Blue Care Express tracking only and cannot track them, what do I need to do to change? So let me show you, let me share my screen. So first of all, welcome to the automatic orders. I hope that you will enjoy it and use that extra time that you're saving now to scaling your store, adding more products that will sell. But let me show you how you can play around with the settings there to make sure that not every product, I mean, you only wanna have Blue Care Express on AMZL tracking numbers. Okay, AMZL is Amazon tracking numbers that can't be tracked on eBay. But Blue Care Express can be tracked on eBay. Oh, it's not loading for me, one sec. Let's open up a platform. So when you're, so Blue Care Express is trackable by eBay, but in the settings, you can choose if you want the system to convert all of your orders to Blue Care Express or only some of your orders to Blue Care Express. When I say some of your orders, I mean only AMZL tracking numbers. So on the platform, click on settings, click on orders, sharing my screen, right? Yeah. And then here, tracking conversion, convert for Amazon shipping carrier only. Right now, if it's converting all of them, then I'm pretty sure that you have this option, convert for all orders. So just make it for the Amazon shipping carrier only. Okay, so I hope I answered you there. Hello, everyone and fellow drop shippers, greetings from Singapore. Hello, greetings. I saw your video of Firefox, Delta Count of Firefox portable doesn't work on, guys, I'm not gonna talk about self accounts in the live. I'm sorry, sorry. Hello, King. Hello, hello to you a lot. When requesting to increase selling limits on eBay, customer service asked me how many listings do you plan to create each month? How do I answer? Just give them an honest answer. Don't exaggerate too much, but don't go for a low number either so that they won't say, well, what do you need to increase your limits for? So give them a number that makes sense. Like if they ask you how many listings you want to create for each month, you can give them a number like 100, 200, 300, even 500, it makes sense. But then they'll also ask you who are your suppliers and are you drop shipping? So you need to have your answers ready. Tell them that you're drop shipping from wholesale suppliers. Tell them that you have drop shipping contracts or tell them that you're not drop shipping at all, but they do have algorithms to see what you're doing. So do try to be honest, but also be smart. I hope that answers your question. Thanks, I guess I used the Autodesk email. I checked that and I hope it works. Thanks again for addressing it promptly. Hi, Joyce, I think that you're talking about why weren't you able to add a Payoneer on your load balance for the Autodesk managed orders, right? So yeah, I guess that you used your Autodesk email which was wrong, but yeah, it will work once you add your Payoneer email address. You'll see. Why don't you make a Discord server for Autodesk? I think it will be really popular and be easier for everyone. Hey, Arya, that's a great idea. That's a great idea. I'm going to talk about that with our social media manager right after this live QA. Thank you for that idea. I hope it will help you guys too if we create a Discord server. When I add products from Amazon to Autodesk products, products with vera keywords, any problems if we force it through. So there are no problems, but just make sure that you do know what you're doing. For example, don't sell the iPhone, but you can sell the case for the iPhone and make sure that in the product's title you're not writing iPhone case because then they'll think or Apple iPhone case because then it can confuse the customer to thinking that Apple has created this case. So what you want to do is name that listing case for Apple iPhone. This is just an example if that's what you're uploading. Case for Apple iPhone and then it's not confusing the buyer to think that Apple created this product. Okay, and eBay will have no problem with you uploading that product. Autodesk will tell you that Apple iPhone is vera, but you know that you're not uploading, you're not importing an Apple iPhone. So this way you can force it through and there will be no problem. But do make sure that you're not selling anything that you cannot resell, okay? Big brands and make sure that the customer knows that the manufacturer is not from that big brand. For auto order and fulfillment services, what is the usual order processing time three days and before order is being shipped? The usual processing time depends on the supplier that you're using. So if you're job shipping from Amazon you're using the auto order service then the auto order accounts that AutoDS uses are Amazon Prime accounts, which means that the order will get shipped in within a couple of days in most cases in one or two days. So your shipping policy there, the handling days can be two to three. So check out one thing, like try three handling days, see that everything is being shipped on time, then upgrade it to two handling days. And if every order is still being shipped on time, then you're great. But if many orders are starting to get late shipments then go back up to three handling days. After using the auto order service from Aliexpress then most likely you're job shipping from China, you're sourcing your products from China, shipping will take longer. So you're going to have to use the right shipping policy, you know, China, 11 to 23 business days or something like that. Okay, so just make sure that you're using the right policy so you'll know exactly how long it will take. But it depends on your seller, depends on your supplier. Out of the settings list there, allow global shipping program. What does this mean? How do we apply and use this? Settings, Lister. Not sure I know exactly what you mean. Let's see, settings, Lister. Where does it say? Let's check, let's take an eBay store. See the settings there. Lister. I'm not sure where you're seeing that. Allow global shipping program. Allow. Oh, I'm not sure what you're seeing. I'm not sure where you see that. Please help me out there. Does Australia, does Australia Facebook Marketplace have the shipping option yet? No, no it doesn't unfortunately. Is it safe to drop ship from Amazon to eBay, Virginia? Only if you know what you're doing. I hope that you have a seasoned seller account or a seller account that has been active for a while. If you don't, you have to take it really, really slow but it's definitely possible. Yeah, I'm seeing new seller accounts being opened every day. Auto orders from Amazon, Italy. Hi, home bazaar. I think I entered you on the Facebook comments before the live but we don't have it for Italy yet. Only for the USD, only for USD currencies. By uploading Amazon blue care tracking number, will eBay notice that I'm doing drop shipping from Amazon to eBay? I already answered that. Auto DS Finder, how Auto DS selects these products? I've used this service three times but the totally products have no sales at all. That's funny because right before I started the live, I was talking to someone who did use the Finder and he's like, listen, this is not the case for everyone, right? But this happened just before the live. He's like, two out of the 10 products that the Auto DS Finder found for me sold within a couple of days. Now, once again, it's not a situation for everyone but you guys have to test more products. You have to test more products. Don't just test 10 and don't just test 20. And if you have products that the Auto DS Finder is uploading for you and you don't want to upload products from that category then just blacklist those keywords. Let me show you what I mean because we had someone who asked us that question too. So in the settings, click on keywords. This is if you want to use the Finder but you don't want it to add clothes, let's say, let's say you don't want it to add clothes products, okay, from the clothes niche. You don't want to add shirts and things like that because you don't want to sell it. So what you want to do is create a blacklisted keyword as you see here are recreated for shirts, clothes, pants, leggings, socks, hats, gloves, scarves because for example, I don't want to sell it. And then I told, and then I told Auto DS if the keyword appears in the product's title or in the product's description or in the product's manufacturer, whatever, don't upload the product. So don't just delete it from, don't just delete the text but don't upload the product. And this will also work for the Finder. So this is if you guys want to block products from the Finder from being uploaded but definitely do use the Finder if you guys want to get help on the product research phase especially if you don't have time for it. Does the Auto DS have a drop ship agreement with Costway? Does that mean we can use Costway for eBay? Yes, we have an agreement with Costway. We have a blog article about it. I'm trying to move a little bit faster now because I want to talk to you guys a little bit about new features that came out in Auto DS. Right, okay, next. How many listings should I list on eBay daily to increase my CTR? Your CTR will increase depending on what products you are selling, if you are selling what people are looking to buy. Besides that, how many listings should I list on eBay daily? That should be a separate question. And the answer to that is it depends on your limits. So if your limits are only 100 items then you should import 10 to 15 per day. After a little bit over a month, you'll fill that in and you'll want to request new limits from eBay. I always say that the save zone is anywhere between 10 or 15 products but you can definitely do more if you have more listings available on your eBay account. If you have 2,000 listings, you can upload 30 items per day, nothing will happen and maybe even more but those are my personal limits. My English is very bad. Can I change the currency on the platform? Please answer me, yes, no in progress. Thank you and sorry for the inconvenience in progress. What should we set our seller fee percentage for AliExpress to eBay? So once again for that question, you should see how much AliExpress is, it's not exactly AliExpress but your eBay, how much eBay is taking from you, the selling platform that you're using. So once again for that, I suggest you guys, I really recommend for you guys to use the AutoDS calculator. So let me share my screen again, hover over resources, click on eBay fees calculator. We worked really hard on this feature just to help you guys out with questions like that. And here you wanna fill in all of the right information. For example, what category you're selling on? Are you using PayPal or using the eBay managed service? What source subscription do you have? Are you an international seller? What's your buying price? What's your selling price? What's your shipping price and what's your shipping cost and what promotions do you have running on eBay? You wanna have all of this information before you'll know what you should put your seller fee at. My personal fees when I'm selling on eBay is 13%. It's about 11.3 and 1.7 for being an international seller. Another 10% from the source price as tax when you're paying your supplier for the product. And on top of that, I usually add another 30 to 40% profit margin. That is me personally, that is what I do. Everyone has their own strategy, their own work style, but I found that to work really well for me for the last five years or so. How do you secure a contract from a supplier? If eBay asks you for proof, I'm dropshipping from the Philippines. So ask your supplier for a dropshipping agreement. Guys, I know that this is a very important subject for you guys. You guys don't want eBay to flag you. You guys wanna show eBay agreements when you have them. So for that, we have the best feature that I can not talk about yet, but it will come out in Leor's webinar on November 17th, if I'm not mistaken. There is a huge queue for webinar here. I'm telling you, save your seats now for that webinar because you guys are going to get early access or first-time access to something that hasn't been released yet in the dropshipping industry. We've been working on it for the last couple of years, if not more. There is huge requests for this and it answers your question and a lot more. Gracias, gracias, you're welcome. Thanks, you're welcome. I'm going to start going over the new features soon. Is virtual assistance smart enough to handle thousands of customer messages, complaints for me. First of all, if you have thousands of customers reaching out to you, then something is working. Whether it's working the right way or the wrong way depends on what they're saying when they're reaching out to you, but if you have thousands of customers, something is working for you. Now, to answer your question, can a virtual assistant handle thousands of customers? It really depends on your virtual assistant there and how motivated they are, how much they understand this line of work, if they went through training before, if they haven't done it before yet. Thousands seems like a big number. You want to hire a virtual assistant and start taking it slowly from there. I'm personally also working with a virtual assistant who knows his way around. He's dropped it before in the past. So he knows how to take care of all kinds of things, but thousands of customer messages or complaints, that means that your store is already selling thousands of items and even more, because not every customer reaches out to you. Once again, it depends on your virtual assistant. We have a marketplace for virtual assistants and auto-DS on our Facebook group, so we'll search for that post for virtual assistants. If you don't have it, let me know, I'll send you the link and you'll be able to find a virtual assistant for hire there. All right, last question before I go over the new features. Can I increase sales fixed price listings by running auction style listing on eBay? Can you increase sales by running auction style listings? Sure, you can, but the thing is, you have to pay in advance for an auction style listing. I think a dollar, I'm not sure exactly because I haven't done that, but I know people who are using auction-based listings to get more sales, but if you don't get a sale, you have an expense, you paid for that auction, and when you're using a fixed price listing, it's already included in your subscription, you didn't have to pay for it, so if it didn't sell, you can delete it and sell something else. Okay, guys, if you guys appreciate the value here, please give me a like on this video. I wanna see the likes going up just a little bit. I don't want to beg for it, but I really see those likes as compliments, so give me a little like spike. Definitely appreciated. I go over the likes after the lives, so go ahead and give me a little like spike, and for now, I want to go over some of the new features that we have on Autodesk. I'll go back to your questions in a minute, but let's go over these things really quick. I wrote it down here. So importing products, single, multiple, and the finder. We got a new structure for importing products, so now if you click on add products, instead of seeing this window, which is what you get up until I think a week ago, here you can choose just a single product, and this will make a single product importing much, much faster this way. Single product, you can say which store you wanna add it to, so let's say for example, eBay Australia, and then it'll ask you what product you wanna add. Okay, so here, enter the URL or ID, and once you do that, let's just take any item. I don't know, let's just say this right here. Copy that, add that here, and then you can click on edit now quick. After setting in the supplier and so forth. Edit now quick, we'll take you directly. Look how long it will take you. Let's take a look at a live example. So what was that? Two seconds to get to the screen where we already have all of the products information grabbed from Amazon to AutoDS. If you guys notice how fast that is, that is exactly why we added this with all the variations. Guys, it took two seconds, right? I did it live. So that's one thing that we have going on, on the add product, single product, and you also have the multiple which you guys know and the AutoDS finder. Next, grab all details in V2. Many people waited for this update. So you have a product. It sold really well on eBay. You wanna keep that selling history. What you're going to do then is, and you wanna replace that product with something else because the product went out of stock. You have a good sales history. You want to keep the sales that you had there. So what are you going to do? Let me show you guys really quick. Let me just select all my stores so we can see some products. Now you can switch the product with a different product and keep your sales history. So let's say I sold these glasses a tons of times and then the supply run out of stock and I'm gonna replace it with another product so I will keep the sales history and my product will still have great visibility on eBay. What I would do is, let's just take this product again, this cat cave bed. So what I did was I opened up the item editor for those glasses. Let's let it load up. Then here I'll click on these three dots. I'll click on re-grab product details. Then it's going to ask me what is the new product? So here you can put the product ID, the ASIN or the whole URL, the supplier, the region. So of course you can choose any one of our 25 suppliers, any region where it's from and click on update. Then it will simply take all of the new product details in a couple of seconds and it will overwrite this product with that one. So many people ask for this and now it's available on V2 guys, enjoy that. Cancel orders on AutoDS, we talked about that where it syncs with eBay and you can tell it to sync or to not sync. More details on the order search screen. So now when you're searching for an order on the orders page, it won't just show you the orders that you have but also let's say the buyer names and more information so that you can choose what order you want to see from the search. I won't show it now because I want to go over everything but that's another update. Profit calculation from the order screen section has been improved. So now when you have orders up until now, the V2 system didn't take the tax into consideration or if you change the source price but now the profit that you're seeing is exact. It's taking the fees and tax into consideration and if you change the source price, it will also take that into consideration. So now the profit is much, much more accurate. Option to open the item editor from the orders page. So right here from the orders page, let's just open up this listing, for example. I'm showing you guys the older version but you will have a link here to open up the item editor from right here. Just watch the video that I will upload in a couple of days. I showed you the more recent, the more updated screens there, which is what you guys are already seeing. Free stop row in the products and order menus. So what we did here is we see as I'm scrolling down but we can still see what column we're standing on. Okay, so that's another thing that we added recently. Option to, for product dimensions and weight from the variance settings. So here, when we're inside the variance settings, here we'll click on general. You can see that we also added the products weight and the dimensions from here. Of course, it's being grabbed automatically from the supplier but if for any reason didn't work, you can do it manually. Watermark moved to the top left of the image. So if you're using watermarks in your images, it used to be on the top right, now it's on the top left. Customer support messages updates right away when you click on that refresh button, I showed it to you guys in this live. Product without variations will now import a standalone which means that it will import much, much faster. Like the example I showed you when I imported a single product. Out of stock days filter is now available with the option to filter. So if I go to the product screen, this is something that a lot of people ask from V1 to be transferred also to V2. So now we also have out of stock days as you guys can see here and you can also filter it by out of stock days. So this is going to make your lives easier to see how long and by the way, the filter here is really, really good. So you can see what items went out of stock after a certain date, before a certain date, not after a certain date, not before a certain date and between two different dates. So that's really going to help you guys analyze, analyze your orders a lot better. Okay guys, we have a few minutes left. So let's go back to the questions. I see that I left it on the whole time. Hi Thomas, I don't speak Spanish. Oh, there we go. Auto ordering is not supported for the source site. Hi, which source site? I'm not sure, but if it's a US dollar currency, then it should work. But just contact support and they'll let you know what's going on. Currently, AutoDS doesn't set the price by price from Amazon with discounted price, which limits what items can be listed since pricing is not competitive. Is this work to be fixed? Items on Amazon, on AliExpress with discounted prices. So if that is the final price, then yeah, but if you have like a coupon or something, then AutoDS won't take the coupon into consideration when you're listing the product. In this case, what I would say is enjoy the extra profit if you sell that product. But if it's a coupon or something, it can be temporary and it can pass a couple of days later. So you shouldn't want to take it into consideration and just enjoy the extra profits if you sell a product with a coupon. Do you also have a virtual assistant for the German market? Sure, why not? Yeah, you can use your virtual assistants on any markets that supported on AutoDS. Sorry for the intensity, only that in a lot of time that affects a lot. Is there hope for changing the currency on the platform soon and estimate? I really don't know exactly what the estimate is. I'm not sure what's going on there in the developer's department, but why don't you open up a ticket and a customer support representative will check with the developers, get an answer, get an estimate and get back to you on that. All right, I don't know if you already addressed this, but what about Facebook shop automation? Hello the smart marketplace. So we have automation for the Facebook marketplace, but not for the Facebook shop. I'm not sure if it's in development. Maybe you should make a feature request for it using the feature requests on AutoDS. See if anyone already made a feature request on that and see how that goes. Can you introduce the ability to add two or more Amazon stores to auto ordering please? Two or more Amazon stores? What exactly do you mean by two or more Amazon stores? Because Amazon auto ordering works and it's actually working really great. I'm a customer for the auto orders from Amazon too. So I'm not exactly sure what you meant by two Amazon stores. You can have as many stores as you want on AutoDS and enable auto orders if that answers your question. For German market, we urgently need the auto order feature too. Hi, I didn't, okay, I understand that. Let's see if there's a feature for that. Let's see, I will search with you guys. So let me share my screen. Let's go to the feature requests here on AutoDS, feature request and let's search for German. German wholesalers for German drop shipping add German drop shippers or suppliers, update the dashboard for German European time, add German marketplace, add eBay German for fulfillment by AutoDS. He wrote TS, but it's AutoDS. So this is what you're looking for, right? So far, four people voted for it and you know what, even for you, I will upvote that one too. So now we have five votes for it. So go ahead guys, whoever wants to see the German automatic orders for the German marketplace, do exactly what I just did right now. Alrighty, two minutes left in the live guys. I don't know how many likes there are for this live, but I hope that I will feel good about it right after this live so that number eight live will be even more valuable. Hello, hello, hello Vanessa, we're almost done, hello, we're almost done. My credits on AutoDS finder doesn't work. I'm not sure Vanessa, please reach out to the chat support ticket. I promise you will get the solution that you are looking for. AutoDS finder is not working, that's you again, hi Vanessa, check out what the support, it works. Just not using the same Amazon account all the time in case of getting flagged, thanks. The same Amazon account. If you're using the fulfilled by AutoDS service, you don't need an Amazon account. AutoDS is using their Amazon accounts, just load balance into your account and AutoDS will take care of it for you so you don't really need an Amazon account. You don't have to have any at all. If you wanna drop from Amazon to eBay, you need zero Amazon accounts that's being automated for you. So I hope you take advantage of that. Thanks, you're welcome. All right guys, last minute for the live. How do you set up an eBay shipping options for auto express through AutoDS or the shipping options that you have to do manually? If it's your first account, if you just started and you didn't create your business policies yet, you have to create it on eBay and then you'll be able to select it on AutoDS. How can I update token? Let me show my screen and show you even though this is for the chat support, but let me show you guys around a little bit. So click on your store here on the top left, click on the store for the token that you wanna renew and click on renew token right here. Okay, okay. All right, last question guys, last question for the live. What's the alternative account for withdrawal for those who don't have PayPal account or is not accessible in your country? So if you want to withdraw on PayPal or you don't have PayPal, so it depends on what you're using. If you're using Payoneer, then you can withdraw from Payoneer to your bank account. So if you're not using PayPal, it's probably Payoneer. And if you're in the US, then eBay is sending it straight to your bank account. So no PayPal, no Payoneer there. That's great, thanks. And one more bonus for you guys. Is there an issue if I use the same email address for my AutoDS in Payoneer? No, of course not. I just checked it and it turns out I use the right email address. So no Joyce, there is no issue. If you use the email address from Payoneer and you put it there on the load balance, it will take you to the connection with Payoneer. It will give you a pop-up with Payoneer to connect. Connect your Payoneer account and it will make the API connection. If it doesn't work, please reach out to our chat support and watch how by tomorrow it will be working for you and you'll be, if not by today. Okay guys, that's all the time that we have for this live. I hope that you guys found it informational. We went on some new updates that came out on AutoDS and I was able to address each and every one of you guys' questions and comments from the Facebook page and from the YouTube chat and from the Facebook chat. So I did my best here. I hope that you guys enjoyed it and I can't wait for you guys to check out Lior's webinar on November 17th. If you guys haven't reserved your seat yet, do it now. And of course, subscribe to our YouTube channel because there we have all of the new content that's always coming out, all of the new updates on our YouTube channel. I'll see you guys on the next live QA. Thank you for watching. Bye-bye.