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Published on Nov 30, 2007
I bought an Accentra Harman wood pellet stove in 2005, because I thought it was the best on the market. There was other less expensive options; but we decided to go with the Harman. We started having minor problems with it last year, when it started "popping", we didn't know what it was so called the store we bought it from. They thought it was pellets popping in the auger. Ultimately it stopped working. I took off the back and realized the chain had fallen off the sprocket. I put it back on, thinking it would be okay. The noise persisted, but the chain stayed on. Over the summer I decided to clean it, reall well. We fired it up again this fall and the "popping" persisted. We needed to put the chain on a couple of times but it kept working. Until finally about three weeks ago it started to get a grinding sound in the motor, a day later it was dead. I called the dealer and explained the situation to them. Given it's a busy time of year; but they couldn't get to me for almost three weeks (oil is kinda expensive). They were able to come early and change the motor, which was greatly appreciated. The "popping" continued; and two days later the chain came off. We stopped using it all together until the dealer kept their original fix date. They came to put the chain back on and fix the thermostat, but yes the "popping" continued. I called again about the stove, the dealer called Harman, they've agreed to send another sprocket. The dealership agreed to fix the problem, with some help from Harman. Thanks! Working as of 12/9/07 On 02/17/08 we got home from Church, and it was really cold in the house. The chain had fallen off again. Ever since they came to fix the problem it would make a grinding sound-chain to sprocket. I was hesitant about calling our Harmon dealer because I didn't want them to think I was crazy; for calling so often. I took off the back; the auger sprocket looks bent. I adjusted the sprocket and realized the motor sprocket was "floating". I called the dealer and let them know about the problem. They said they'll order the parts to get fixed within 1-2 days. Stay Tuned. Yesterday, Feb 27, 2008 the dealer came to fix my stove. They replaced both sprockets, the motor and the chain. It's been running fine for 24hrs. So far so good! When this thing runs it's the best purchase I've made, when it out of service not so much.