 I started working for West Sussex in December of last year for the hospital discharge service, getting people out of hospital. My background for a number of years, nearly 20 years, was hospitality running a pub, in which actually I feel there's been quite a lot of skills that have rendered themselves transferable skills to working for West Sussex in this role. I started off on the hospital discharge service, which is very fast-paced, which, coming from the hospitality industry, I was very used to. Once again, like everyone else has said, communication is key, both being able to actively listen and be able to respond and pass information on, especially with an urgent service. In May this year, I then started to become a full care and support broker, supporting with community customers, with their long-term packages of care. Whereas on the hospital discharge side, you're not really liaising with the customers. It's more dealing with our health colleagues, responsive services, and the providers and some social workers, primarily based in the hospital. So you're still building up relationships, but you're not having the actual one-on-one customer interaction. But that's not to say that the service that you're part of isn't still important, because it's getting people out of hospital. So that's really good if you're customer-centred, which, coming from hospitality, I was, and West Sussex definitely is. The community customers, when sourcing for them, we actually have interaction with themselves and their families or advocates. So that can be very rewarding, starting off the process of knowing the package of care that we need to look for and tender liaising with them. Being able to see their resource allocation, the money that is allocated to them to accommodate their care, and looking at the best ways to use it. Another skill that I feel has come over from hospitality, being able to negotiate. I've spent years negotiating with suppliers, and now it's just with providers and being able to discuss with customers the best way to use their money. I have now gone on to just start supporting the triage role for hospital discharge, which is great. I'm very excited about how that's going to move forward. The training and support that West Sussex offer is astronomical. There's so much available from the team colleagues who are actually directly in teams to actually any other team from West Sussex. Even if you don't know somebody, you can just pop them an IM or give them a call and everyone's always happy to help. There's so much on our learning and development site online from online modules, online webinars, and actual training sessions. I found the transition very smooth coming from hospitality, but I was a bit worried about not having the knowledge of West Sussex and what it entails, but everything's there to help and support that. Here I am a year on and have moved on very well and progressed and enjoying it.