 Hello, my name is Liz Jolly and I'm chief librarian at the British Library. When I was growing up I wanted to be a train driver. I wanted to become a librarian because I wanted to make people's lives better. I think libraries are about learning so the favourite thing for me I can do in a library is to learn with other people and with an amazing variety of resources in all formats. My favourite fictional librarian is Serena Lovejoy, a heroine of the Librarian and the Robbers by Margaret May. Over the past 30 years I think research has proved that learning happens in multiple ways and that libraries need to reflect that in the way that they designed, in the spaces that they provide and in the way that staff interact with their communities. What I think makes a good librarian is curiosity and interest in people, a willingness to listen and to learn and to keep on learning.