 Yn gyffredin, rym ni wedi eu gweithio ar y cwrdd, roeddwn yn dyn nhw. Yn gyfyrdd yn dyn nhw. Felly rydyn ni wedi cael ei wneud y ffair i fynd, ac rwy'n gwaith ar y dyfodol. Mae'n ffordd ymweld, mae'n gweithio i ddweud yr organizio'r cyfnod ar y Centafol ar y dyfodol, a'r organizio'r cyfnod, fydd yn ddod yn eich cynnig o'r cyfeirio. Roeddwn i'n gweithio cyfeirio, oeddwn i'n gweithio'r cyfnod yn ddweud. But I thought we'd start with that. First of all, the slide which puts the Office of Government Chief Information Officer in place. And there is a certain nuance with the government building slide and the view of the centre there. I'm not necessarily at the moment, and I'll say this fairly upfront, I'm not that concerned with driving a centralist policy. I'm interested in the agenda around digital and the three areas which you'll see later on which is much more about sharing and co-creation of a new environment and that's where digital I think starts and kicks off. So what is digital? You may have seen this slide before, it's got the slide and it's about confluence of four forces that are going on at this moment in time. The first one is social. I said earlier today, I've said it in a couple of forums I've been in, when I arrived I joined the state in June and I had to get a PPS number. So I went on to DSPs website, as it is with plenty of content, but actually I learned more from going out into the worldwide web and internet and doing a search on getting a PPS number and asking that question. I was informed by a very worthy individual that the best thing to do was to go to the intro centre on Parnell, just off Parnell Street early in the morning and that's the quickest and smoothest place to go and get a PPS number and you fill out the form and it will get processed. If you go later in the day there will be more people and this was all in a chat room so it was all social. It was all done around the fact that I interacted digitally with somebody I didn't know. There was a series of comments around that saying yes, this was good, almost like TripAdvisor, yeah this was a good comment I learned from this and actually this was good and I followed the same process. I must admit Mayor Culpa and to my chagran I have not gone in and left a tick in the box to turn around and say yeah this was a great comment, I must do that because I've used this a couple of times. But actually that was a social interaction that I did because of the interaction around these sort of four forces. The mobile one, I won't ask how many people here have smartphones but the ubiquitous smartphone is now our modus operandi. I got here this morning because I wasn't sure of the location here and actually got here using an iPhone and it was telling me and talking to me. It's quite weird isn't it whenever you're walking up the street and somebody talks out your pocket at you and somebody walks and asks what was that. But actually it turned left in 15 metres on to such and it was a mobile journey because I walked here from South Block and that just shows you the power that I personally experienced. But our society has now gone mobile and even more so, not just our society but globally, China, et cetera, some of the rest of the world but concentrating on Ireland. Cloud is this thing that sits in the background, it's an infrastructure thing and I think we put a lot of effort into saying well we need to have cloud, we don't really know what it is. But it's more a case of a phenomenon that says we can deliver things in a shared sense, a scalable agile way that costs us less and actually is much more flexible in terms of how we consume resources from a technology perspective. And then information, I think information is the heart of the digital era, it powers everything we do and data, there's a data sharing bill memo that we're now working on to get to a data sharing and governance bill which will allow and underpin a lot of the new modern phenomenon around digital. So digital is being driven by four forces at the moment I believe. It's also being driven by this force which is under the information manner which is the growth of data. The growth of data in terms of the sheer scale that's going on, much of that data is completely unused. I think whenever you look at the amount of data we would actually usefully consume and use to generate information is about 4%. So the amount that we're generating from videos, you just have to go on to YouTube, you just have to go on to Facebook, you just have to see the amount of emails you get on a day-to-day basis and we're storing and then backing up and putting in different places. Don't worry about the numbers of zetabytes, it's a technical term with a load of noughts at the end of it, but it just shows you that the business to be in at the moment is information because the information growth curve for the planet is going off the chart. And we will cope with it, no doubt we will cope with it. The question though is how much cost will that bring to us and how we can start to design now for the future in terms of building infrastructures and capability that will deal with the sorts of on-demand video. I'll give you a factor, most of you have high definition televisions, I have a high definition television in the house and actually when you download high definition versus ordinary video it's six times the volume of data that is transferred across a high definition television. So when you think about the high definition activities, which you probably won't think about whenever you're commissioning a system that goes into an airport or goes into an office or goes into some form of delivery mechanism and you want to go and put high definition in there because you can use it for guard as your corner or you can use it for defence or you can just use it to show people where you're going in terms of YouTube, just think around what does high definition mean. It's another route to escalating the size and shape of the data that we will have to store and manipulate. I suppose our horizon in terms of where we're going, if you thought, I'm a visiting professor at the Ulster University Business School in McGee and Derry and I went up there five weeks ago, six weeks ago to talk to a PhD student around her thesis that she was talking about how did shared services arrive in Northern Ireland and I was there as CIO Director of the Government in the early days whenever we were formulating the plans around shared services and she said, right, okay, what you were building for sharing, why didn't you build for the NI direct environment which was the contact centre part of the deal. Why did you not build for these sorts of devices here and she put a mobile phone, a smartphone on the table and I said they didn't exist in 2004, less than 10 years ago. In fact, most of your tablets that you'll find now, apart maybe from the iPad, which was a little bit longer first on the market, but most of them have only been in operation for the last four or five years. Actually, you'll see it later on, tablets in the home and the mechanism whereby much of the online purchases are done by the consumer and yet they weren't around four years or five years ago in general use. So we are living in a highly multifaceted world. Primarily our life is made more complex by digital. We interact at a far greater speed. I was walking here and my wife called me because she runs a mother and toddlers group, helps a mother and toddlers group in the north and she asked me, the gentleman who was there had fat fingers and he managed to put the screen on his laptop upside down. There's an immediacy in getting the answer. In fact, I said just reboot the thing and it will come back again and it did. That's the first step, reboot. It's always an IT, good lesson. Turn it off, turn it back on again. It's a done machine and actually fix the problem. But it was done instantaneously as I was walking from the office to here. So the speed of transaction in this multifaceted world is being driven by digital. The systems are changing as well. Here's a thing about fixing education with big data. It's about how do you do data and predictive analytics in education system and it's from the US and Brookings Institute comment. I don't really mind about what the context of the actual article on fixing turning teachers into data scientists. You could say the same for Coda Dojo and turning teachers into coding specialists. So I don't want to fixate on that. But I do want to focus around the fact that our changing environment is quite heavily focused around certain things that the public service needs to be really quite keen and interested in. This is an education slide saying education is changing. We had a conversation earlier on about how the interaction in the classroom where the teacher was the Jedi knight. I'd look at it like this, a Jedi warrior with 30 people firing things and the lightsaber answering those questions backwards and forwards. Soon it's going to be on the other foot that the learner is going to have more information going into a classroom if they're focused on this and they're committed and energised. Then maybe the teacher because the teacher can't span. It's like my current job, you know, trying to boil the ocean is not possible. So the 30 individuals out there are maybe going to have more information than the teacher has at the other side. How do cultures change? How do we change the systems that support a digital environment? Also, eHealth. A clear direction of travel is into health. I was with Minister Howland yesterday and we were talking about eHealth and what it means. It was about, you know, whether you could put an iPhone on your arm against a diabetes sensor or something like that and it can start signaling backwards and forwards. Most diabetes patients are very, very meticulous about keeping books about their eating habits. They have to. Certainly depending on the type of diabetes you have to be very, very keen around managing all your intake. Technology and digital can help. Just look at the recent stuff where iPhones are being equipped for use with photography and the camera to do eye inspections in Africa, the sort of eHealth direction of travel. So that is really quite a part of working towards digital from a government perspective. And standing still isn't an option. We're here to serve the public. So we're here to design things for the future to be able to move that forward. So in this multi-contextual environment, I've been working with DCENR and you'll see in the national digital strategy a fairly big section on eGovernment. And this was only a few weeks, if not months ago now, a few weeks ago that this was published. And it's quite extant. So moving from digital, the average citizen in Ireland is spending 1,400 euros a year on online spend. And it's interesting to note where that's coming from and the majority and the largest proportion is this bit up here on the age 55 plus. So don't let anybody tell you that this is a generational thing. Actually, it spans the whole thing. Now, the fact that my son probably is using my top-end credit card here to do his online purchases maybe means that some of that 1,400 is actually incorrectly reported in my version rather than the 18-year-old who's sitting on the left-hand side. But still, it shows you the sort of volume and the importance in terms of the economy. The economy and the economic value of going digital is seen by DCENR to represent something like 7.1 billion in terms of the GDP and the businesses, etc. So Government needs to get on top of this and start planning for the future. But we can't afford to spend any money on doing the wrong thing because everything we spend on capital now, we're instilling the process of trying to balance our books to get to a point where we've got that level or the correct level in place. So we've got to, A, spend our money wisely and get a return on investment. So we can't spend money on the wrong things. So is digital the right thing? That was the question. So what's the difference in is digital the right thing? Do we need to shift the emphasis away from e-government to digital? Some people would say, well what's wrong with just the terminology e-government? I'm not sure e-government answers the overall question now in the 20th. Let me talk about my role as a government CIO and why I think digital is important. Well the five key principles, did that go forward too quickly? My overall role is to define and implement an enterprise wide ICT strategy. That's what I'm here to do and improve the overall performance of public service. That's what the ICT strategy is supposed to do. And I believe I can do that using three different steps here. A step change in citizen and business experience when they're dealing with government online, which I am following in terms of the stuff that's been put and was in place in front of me digital first. Developing a government ethos and mantra around building once and using many times. And then using the ICT strategy with metrics to drive forward a very, very positive and metrics driven approach to getting return on investment. The five key principles of e-government are still extant. They still work. However, focusing on two of them here, public services delivered through most appropriate channels and public bodies should work to ensure that the online channel is the most attractive option for customers. Have a direct interrelationship I believe with digital because they're channel specific and digital is much more a mobile channel than it is a necessarily a fixed PC channel. The government strategy is a jigsaw puzzle with 44 actions in it, but it doesn't really represent, I think, a modern view of where digital is going. And I think it does need a slight refresh in terms of just bringing those bits of jigsaw puzzle back into focus in terms of a picture. So moving from e-government to digital, we have to remember that actually government was, I think, written around the sort of 2000s, late 2000s and into 2010-ish where people were still focusing on driving forward desktop RJ45 connections and a home base getting people online and web and website view of life. Rather than focusing on the new modern digital environment, which is about how do you raise that expectation? How do you deal with the speed of response that is needed in the new digital era? In fact, there are four key factors. Excuse me if a couple of people may have seen this before last week I was using this, the same thing. But the four key factors, I think, the first one is the autonomous customer. And actually the customer is becoming much more autonomous in what they do. And I'll give you an example. This is my son who's 18 years old. And he lives in his bedroom with his Xbox and his laptop and his technology. And he's not a technocraft. In fact, he's not an engineer. And it's dangerous to go into his bedroom without a tetanus injection. But the key element is when I did go into his bedroom a while back, he was able to pause his YouTube video playing on his TV via his Xbox with his mobile phone. And I said, how did you do that? How did you do that? I'm a technocraft. I couldn't do that. I said, how did you do that? He said, I just went on to YouTube and showed me how to do it with my device, with my Xbox. And now he can slob it in bed even more without having to get out and do anything. So he's become an autonomous customer. He's consuming things via YouTube and doing things himself. He doesn't want, in many cases doesn't need, because we're in a business of satisfying need, he doesn't need our help to do these things. And yet in many instances we do do that. And we spend money doing that. The second one is new media. And we've dwelt on the types of new media that are out there. But I think video is the upcoming media of choice in many consumption models in terms of digital. YouTube, how to use YouTube to inform. And I was lucky enough to be at a presentation last week where Vivian from Revenue Commissioners was talking about putting YouTube up to do local property tax and how to get through that. And I would encourage people to start thinking in those sorts of ways about how to use a free channel like YouTube to inform this autonomous customer of how they can do and get access to new services in a better way. And of course mobile consumption we've talked about but actually this YouTube phenomenon video as a learning mechanism I think is really a key factor in moving us towards digital and how we can exploit it. And then there's the internet of things. The internet of things is about the devices that we carry around being able to help in terms of the route forward. If you go to the airport at the moment, queuing theories in places, mobile devices are being monitored backwards and forwards in many airports to show you where the herds of passengers are going because whenever you have more than a 30 minute queue in a security line you end up breaching international rules that say this is the security line number that actually is the cut off of you becoming something that can be fined in terms of international air transport. So the internet of things is in our pockets. It's in my car as I go back through and up and down through the e-flow system. The internet of things is an extremely powerful factor when we're moving to digital. Let's move forward. I've probably gone forward two clicks now. There you go. So in developing this formulating the ICT strategy you can see that my first focus is on delivering a step change through this digital first activity. Trying to get an awareness in my early days that digital is important. That it's a new phenomenon. It's not just e-government on steroids. And that we develop government platforms on a build once, use many environment and that we actually build it through metrics and we manage things through numbers. But we do need to invest in the right things and I do believe as I would posit that doing more with digital is the right thing. We should do it in a measured way but we should certainly start investigating how we're going to respond to the drive towards digital that our customer base is consuming and how it can offer us really quite great value for money by stopping doing things that we don't need to do and helping this autonomous customer to start to gain traction in terms of moving forward the issues we have with spend. I am a digicrat. I have an email address. Although interestingly enough my son doesn't, when I walked into his room and said can I have your email address now I'm moving down into Dublin and stuff like that. I'd like to communicate and he said daddy I don't have an email address. I'm on Facebook and I'm on iChat and I'm on instant messaging. I don't have email so don't bother talking to me on email. So actually now I Facebook him from my mobile phone on instant messaging until we're backwards and forwards. Those are the modern movements in terms of how are we dealing with the citizen on those sorts of mechanisms. I'm on Twitter. I'm on LinkedIn and that's my mobile number because I'm seldom in the office. I'm out with people around the bazaar. So there you go and thank you very much and we can open it now into questions.