 Welcome to the end of day one, our little wrap up session. It's kind of, we're going to be kind of looking through what we covered today a little bit, some resources we wanted to point you to still and kind of talk about some of the questions that came up in Discord and kind of elaborate on them. I think most of them have been answered, but a lot of them are good, good questions that we wanted to kind of highlight. So I'm joined by Meredith Pilot and Amanda. Thank you. And one thing that I wanted to mention right off the bat that I realized that probably should have done maybe in the intro session, but now's as good a time as any is mention that we do have our support portal. And actually I realized I'm signed in here. Let me sign out. So you see the same thing. But our support portal, our knowledge base, that's at support.reclaimhosting.com. And I'll throw it in Discord. But this is I didn't make that a link somehow. Awesome. This is a resource that you should bookmark. There's a lot of stuff here. We have quite a bit of documentation, both on things like even like down to WordPress specific things or like Omega specific things. But there's an entire category for domain of one zone that is well worth checking out. We've linked to some of these things today already. So you may have noticed this, but and I know Amanda linked to the WHMCS section actually inside of here, which is full of good stuff. But there's also quite a bit on cPanel and sort of other like case studies on different applications. Like we talk a lot about WordPress, but you know, there's Grav and Omega and scalar and all kinds of other good stuff that you can use. The virtual tour of domain of one zone is a is a pretty good one too. This is kind of something like the beginning of our day session we had where we went through WordPress, WHMCS and WHM. So this is always available to you. It's something like that. We don't go into quite the same level of depth on everything. But especially if you want to get someone up to speed on your team, this is where I would send them first if they're going to be administering domain of one zone. There's all kinds of other stuff in here too about like, you know, what, what exactly do we provide for you from reclaim and what are you expected to do and things like that. Yeah, all kinds of good stuff, account cleanup is a whole topic that is that that one's tomorrow right on long term management. Me and Meredith tomorrow morning, I think. Yeah, so that this will be super relevant there, analytics and reporting. Some of that we'll actually talk a little bit about at the very end of the day tomorrow and probably throughout the day to it comes up quite a bit. So I just wanted to point that out is this whole domain of one zone category super helpful. And I would definitely check it out. Besides that, so we had a few questions. Excuse me, I'm like just getting over a cold. So I'm still coughing a little bit. Maybe maybe I muted that in time. Maybe you didn't hear the cough, but maybe you saw it. I'm getting good with the cough button. So but couple questions I wanted to sort of pull out. First one I wanted to mention is Shannon brought up just before this actually in the last session. You know, when should if you have multiple sites you're talking about, when should it be in its own C panel versus when should you have one C panel that has multiple sites in it. And there is some good discussion in there. Meredith was talking to Shannon about it and Shannon had sort of her own criteria, which is great. And so I think, but ultimately it's very situational, which is why I wanted to bring it up. So I wanted to actually highlight that what Shannon's criteria was here, and I'm scrolling back really quick, which was just to say that, hey, if it's a project that might move around between owners, sometimes it's easier for it to live in its own C panel, so they can just be moved in WHMCS between people. And if it's a fact they remember doing like multiple projects, then they are in there all owning those projects, it maybe makes sense for them to live in their C panel. And I would agree with that in general. I think that's kind of how I think of it too. But there are sort of some other situations and factors to think about. So I kind of wanted to talk about that. Meredith, I think you probably had some things to say about this specifically. Yeah, I did also kind of put in the chat just explaining more about what specific use cases you can use. So if the faculty member wants to use different URLs, like distinct URLs for each project, I definitely recommend the add on domain side of things, but also subdomains off of the main URL of the account for the user's account, not the main project URL. That way the organization can live in the account without getting into different folders in the same public HTML folder and all of that good stuff. So having the subdomain is really helpful to create that distinction between projects. And add on domains also helps if you're running a food bank on campus or something and you want to, like the faculty member is the person holding on to the account. That's a good example. Any student clubs or yeah, any student clubs would be really good as a separate one. Yeah, it would be a separate one just because the club president or something like that leaves the university or institution that is easy enough to switch ownership in WHMCS versus breaking the site out of the account and then creating a new WHMCS profile. So anything where like turnover might happen quicker than you think it makes sense to break out into its own. And there's a lot of ways to handle that too, right? Like one of the things, some of it is sort of policy based and like organizationally what makes sense for you. I know when I was at SNC the way we dealt with student organizations is the they weren't allowed a c-panel account. However, they were allowed to, sorry, they were allowed a c-panel account but it had to live under the faculty member who was their advisor is how we handled it. And it was kind of served multiple things so that we didn't have to switch things all the time. The downside of that though is it was trickier to get students access to the c-panel. I mean there were ways, right? You can use some of the tools for having multiple people log into one c-panel and that's what we would do but honestly most of time for what they're using them for just having them log into WordPress was kind of all they needed. So it was situational but that worked really well for me because it was easier for me to go, yeah I don't need to go look up who the advisor is. It's in their c-panel like I can tell you know but that's not going to work for everyone and if you have a student that's really doing a lot having multiple sites and things then that might not be an ideal solution. So it's good to have that flexibility. Lee from Georgetown just mentioned admin accounts for their IT unit for like departmental c-panel accounts and like long-term projects so that's also a good use case too. Sweet. Another one I wanted to bring up Mike from Arizona asked about WHM if it has multiple users besides root and that's another question that I answered in discord but I wanted to pick out because it's a good one to point out. We did say something along the lines but I think it's worth highlighting that WHM password you get that is the user account and password that you can use for logging in WHM unlike WHM CS where you can create individual admin accounts and turn them off when people leave that WHM password is shared which is why we would encourage you to be really cautious with who has access to that and when someone leaves that's time to change it. You let us know at Reclaim we'll reset it for you and send you a new password but yeah that is very important we do have that count locked down in terms of what it can do like from like a Linux perspective like SSH and SFTP and services like that are not available on it but it is a shared account and we are working on a couple security improvements really to see even obfuscate that further but the way WHM works is you have to have an account that owns all of the c panels under it so ultimately it'll always be one password so that's one thing that the WHM access is good there's some stuff you can do in there but for the most part you know most of the things you need to do in there we can do for you at Reclaim as well so maybe have someone have access to that in your organization if they really need it and if you don't don't share that password broadly or at least you know we'll have to reset it pretty often if people are coming going and who have access to it. There is a session tomorrow that Amanda and I do on site templating and Installatron in general that does kind of talk about some things in WHM that you can do but also point out that you know it's usually not things you're doing every week or every month so having that locking down access to that is a good idea. Any other things you all wanted to bring up questions stuff you wanted to highlight? I'm just looking at the chat right now it looks like Lee and Jacob are having a conversation about admin accounts from the IT department and just different ways of managing ownership that might be useful. Yeah a lot of that's going to be very dependent on sort of how your school's single sign-on system operates you know a lot of the time it's very common for there to be intentionally no way for there to be like generic accounts that are shared that use single sign-on they want those to be sort of in a different thing because of very good IT reasons typically like to do with identity management and things like that so sometimes that's possible using different methods sometimes it's not. I also point out too it is possible to share the direct c-panel login it's not something we talk about but you can log directly into a c-panel with the password that's the username and password in WHMCS that we normally say yeah don't look at it don't worry about it and you can do that but using the methods we outline today I think are much better from a security perspective because you don't have to be sharing a password and have it shared amongst three different people and again it's the same kind of issue right so that's why we do like the the things that let you have multiple people log into the same account even though it's a little bit of a setup initially. And if you are going to share passwords I definitely recommend using one-time-secret.com as a way to share secure links to folks the the link is temporary so once it's clicked you like no one else can access the link it's like a like a burn after reading note sort of sort of deal so definitely use one-time-secret we use it all the time I reclaim passing stuff back and forth and through tickets and stuff like that so super helpful. Yeah absolutely yeah well with that we're almost out of time anything else before we sign off and see everyone tomorrow I think just thank you guys for coming today it's been really really fun yeah I've had a great time yeah it's it's been great seeing people in the discord and you know again feel free to put questions in their thoughts we're always happy to to answer stuff and I like when people can ask these questions in a some semi-public space because you know other people have the same questions right so 100% yeah thank you everyone thanks and we'll see you tomorrow see you tomorrow see y'all bye