 So today's event is a demo style showcasing the latest marketing tools for nonprofits. Next up, we have Michael Morella, head of customer success at Userlike. Michael's background is in IT support. He has been working with Userlike for nearly seven years, and his primary focus is improving the customer experience. So we'll be looking at the Userlike message center. Many nonprofits are still focusing on offering old school support over the phone and email. People are now communicating over messaging apps and social media. Userlike's message center can help your nonprofit transition to these popular channels, enabling you to meet your supporters where they're already communicating. But thank you very much. What we see our problem is, is that customer communication, as you've already said, is very different than it used to be. So many businesses and organizations are relying on these old forms of communication, such as phone and email, both of which are very time consuming, and take your full attention. And another thing we worry about in this current time, I think we can all relate, is that companies need to find ways to save costs, make more money, and also build relationships and keep those customers. What we find our solution being is simply Userlike. So it's a leading all-in-one customer messaging solution that supports digital transformation, and then also allows customers, our business is to build long-term relationships with their customers, whatever channel the customers use. We do offer the best channels to start the conversation, and we want you to stay in touch. So no matter if your customers start on your websites or in a messaging app like Facebook, WhatsApp, or SMS, you can always manage these conversations in our message center. We also have other powerful chat tools or digital support that help eliminate the trade-off between service quality and cost. Next I'm going to break down the solution into a few key areas. We allow you to bring modern messaging to your website, and you can support your customers from the first chat and throughout the entire website experience. This means they can navigate through your entire website, and you'll always be in touch. To add the messenger, it's pretty simple. You just have to add an HTML snippet to your website's code and get going. You can adjust the messenger's design and reflect your own brand style, of course, and then you can seamlessly switch between live chats and asynchronous messaging. This is similar to what you might experience with Facebook and WhatsApp. Your customers can reach out at any time, and you can be sure to be notified whenever you choose to respond or are able to respond. So the messaging channels that we offer, these are already tools that the customers are using every single day. So you can allow your website visitors to choose the channel that's most convenient for them. You can do that directly in the messaging app itself, or they can start from your channel on your website and then switch to the channel they prefer so they could be chatting on website at one minute, but they say, you know what, I'm actually going to want to get followed up with on WhatsApp today. So basically, UserLike is the business layer on top of these apps. UserLike offers professional support and sales features such as routing, assignment, status, and topic tagging, of course, but also notes, live translation, analytics, and even more than that. So in our message center, where you'll actually be doing the communication, this is your inbox for all interactions, no matter which channel your customers use, you'll be getting all the messages, and then you can respond to them for professional support and sales, and you can re-engage the customers once you have their contact data. Customer data such as their email address is provided, as well as their location, the pages they've been on, and any related conversations. So you can always provide personalized support to the customers. Despite what I've been saying, sometimes calls are still useful. So you can easily switch from chat to video call at any time, and we also have screen sharing available in case you need to get a little more in depth with the customer. So the calls are directly integrated into the chat, unifying all these communications into one place. This allows you to showcase your products and build these closer relationships that we want right now. So we also offer some additional services such as onboarding workshops, chat set up and more. We want to make the onboarding process simple for you, and we have a few extras available. So to provide the ultimate value for your individual case, we have training and other projects available to your needs. Additional user-like products are also available, such as our AI Automation Hub that lets you create AI-powered chatpots, a smart FAQ, and interactive contact forms. To get started with your user-like, it's pretty easy. I encourage you all to get started with a free trial at user-like.com. And when you're ready, all you have to do is head over to TechSoup's website, sign up for a plan with user-like, set up your user-like account, and start chatting. If you have any further questions for me or my team, you can reach out to us via our chat button on our website or via support at user-like.com. We're always glad to help. And lastly, I'd like to wish you all happy chatting. Thank you so much for your time.