 Good morning to you. Thank you very much for being part of this morning conversation. This is why in the morning, my name is Ram Magukko. It's a pleasure being with you each and every Thursday, Thursday vibes. It is hoping that you are having a fantastic day. We are here to kickstart your morning on a high note. Now today we want to talk about emotional intelligence. As we have this conversation, many people normally wonder what is emotional intelligence. Have you ever had an argument with somebody and then somebody comes and tells you you need to be emotionally intelligent? What does it mean, this particular terminology? What is it that we need to look out for, especially in the world of today, where people are going to work? How can you display emotional intelligence in the office at work when you are going to school, if at all you are going to campus or whichever institution you are going to? How can you improve your emotional intelligence, otherwise known as EI? Well, today I am joined by a fantastic guest. She is Vicky Karuga, the Managing Director of the Profiles International TMK Limited. She is somebody who has knowledge in regards to this particular area that she has an event coming up in soon. She will be telling us more about that particular story. So Vicky Karubusana. Asante sana. You are well. How are you doing? I am doing great. Thank you very much. Vicky, I want to know more about what you do. What is Profiles International all about and what areas do you normally cover? Profiles came about because we realised that people are very equipped to do the work that they do, but sometimes not as equipped to handle the human part of life or relationships or of engagement. So just like it is a skill that you learn, just like you go to school and you do math one plus one until you are able to do integration. The same way is that the skills we have when we deal with people, when we collaborate with people, when we talk to people, even when we fight with people, those are skills you can learn as well. For some people it might come more naturally because of the environments that they have grown up in. So you might have grown up in a place where it lent itself to understanding how to be better at managing these things. The skills? Yes, but for some they didn't get the opportunity. And especially because we are not taught in school how to fight. In fact, someone was asking me, were you taught how to concentrate? But you were told concentrate, you were told focus. But no, until you do this, this is how you focus. And just like you can be taught how to focus. In fact, we were told focus, we told this is how you focus, to learn how to focus. So in the same way, we then try and impact skills to people that make them have better engagement. What I say is the way you show up to someone, the way I show up to you, determines how you engage back to me. So kwa kani kwa nama kasi riko, you immediately... You withdraw? You withdraw. And you're scared of me, you don't know what it is. Most of the time we'll just say, what is this nonsense. But there is a reason why we want to engage. And this is true especially in the work place where we're all coming together to do something or the other. Even here at KBC Studios, people come here to fulfill a certain objective. And most of those objectives more often than not are not fulfilled because of the human nature. So you normally build skills in individuals? Yes. Wonderful. That is Vika, I told you, fantastic guys. We are coming to you live from the broadcasting house here in Nairobi, Kenya where live also on our website at www.kbc.co.he4 slash y25. So engage with us on our social media handles. The hashtag is one in the morning at Ram Maguko and that Y25 channel is where you can find us. Head over to Facebook, tell us your thoughts about this. How can you build your skills? We are talking about emotional intelligence today. What is emotional intelligence in your perspective? Do you think you are emotional intelligent? So all here want to find out about that. So Viki, before we touch on the niti grittis, let's just start from the basics. I'm talking about a big word here. For some, EI, Emotional Intelligence, by definition just to, in a nutshell, what is it that we are talking about here? What is this phenomenon? I'm talking emotional intelligence. Emotional intelligence is actually the ability to be able to perceive, understand your own emotions and be able to control and influence them as well as those of others. So it's not just you. So you're not emotional intelligent we say if you cannot engage with someone meaningfully enough. You're only emotional intelligence because you relate with somebody. Because you're able to influence those outcomes with relationships in a more positive way. I'll give you an example. We say that gateway to emotional intelligence is self-awareness and this is one example I use because it astounds me a lot of the time. So I ask you, are you self-aware?