 Dear colleagues, it is a privilege to share some thoughts regarding the Office of Ombudsperson 2021 report. I am grateful to be working with you during these unprecedented times. During these times, I have seen many colleagues take ownership of numerous challenges to accomplish great feats. This last year IOM has made great effort in strengthening its internal justice system, both locally and at headquarters. These efforts included supporting our abilities to resolve conflict, negotiate with civility and respect the dignity and diversity of all in our offices. We continue strengthening our teams and skill sets by adapting to the modalities required in the present circumstances. These last few years have taught us that there are some problems that no one can easily solve. But we can cause positive change when we take ownership of what appears to be out of control. With proprietorship and respect, we face the challenges presented to us and we find success in supporting migrants and member states while reaching out to the global community. When we talk about accountability and responsibility, we often solely focus on discipline and punishment. This shouldn't be for there is an important positive aspect of accountability and responsibility. There is great power and benefit in ownership. Proprietorship builds resiliency to work in these difficult times for the mandate of the organization. When we take ownership of our work, teams and offices, we enable ourselves to reach out greatest potential and fulfill our mandate to the best of our abilities. I am confident that this report will provide us a moment to reflect on how we can own an empowered workplace to achieve greater success in the year to come. Thank you.