 Welcome! The following training will show you how to use a 2GIG GC3 panel or 2GIG SP1 keypad to acknowledge trouble alerts in smart areas. Trouble conditions may arise in one or multiple smart areas, monitored by a 2GIG GC3 security system. When a trouble condition exists, the Smart Areas button will turn yellow, and the panel or SP1 keypad will periodically beep to let the user know there is a trouble condition. Periodic beeping will continue until the user acknowledges or resolves the trouble conditions. Users can acknowledge trouble conditions that arise in any one of the smart areas, all in one place, using the GC3 panel or any 2GIG SP1 keypads connected to the system. To acknowledge an alert on a GC3 panel or SP1 keypad, first press the Smart Areas button. Enter the user code. The Smart Areas will display on screen. Note, each user will only be able to view the smart areas he or she was given access to. You'll notice a message icon next to any smart area with alerts. Press this message icon. Then review the list of alerts. Scroll down if needed. Once you're done reviewing all the alerts, press acknowledge. Note, the message icon will continue to display until the issue causing the trouble alert is fixed. Acknowledge alerts for any other smart areas if needed. Note, global system-wide alerts, which affect all smart areas, will generate separate alerts in each of the individual smart areas. Global alerts must be acknowledged one by one in each individual smart area. Finally, press return to home screen. The alerts have been acknowledged and the panel will stop periodically beeping. However, the Smart Areas button will remain yellow until the issue causing the trouble alert is fixed. If the issue causing the trouble alert is not fixed, the periodic beeping will eventually reactivate in order to let the user know the trouble condition still exists. The user will then need to re-acknowledge the trouble once again.