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Published on Apr 23, 2012
Andy Studdert was the COO of United Airlines on the morning of 9/11, with responsibility for handling the airline's operations and emergency protocols. In this video, Andy outlines the events of that morning and the crisis communication and leadership he and others employed.
United's response to the crisis was aided by advance preparation, including a no notice drill Andy oversaw just weeks before September 11. To hear more about this drill, and advance preparation for a crisis situation, please see our YouTube channel, www.youtube.com/benedictineCVDL.
This video is part of our Champions of Responsible Business video series. For more in the series see our YouTube channel or visit our website at www.cvdl.org.